Customer Knowledge Management

Silvio Wilde (silvio.wilde@googlemail.com)

in Springer Books from Springer

Date: 2011
ISBN: 978-3-642-16475-0
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Chapters in this book:

Ch Chapter 1 Introduction

Silvio Wilde

Ch Chapter 2 Small and Medium-Sized Enterprises

Silvio Wilde

Ch Chapter 3 Knowledge Management

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Ch Chapter 4 Knowledge Transfer and Sharing

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Ch Chapter 5 Customer Relationship – Customer Knowledge

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Ch Chapter 6 Practical Investigation

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Ch Chapter 7 Critical Debate

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Ch Chapter 8 Conclusion

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Ch Chapter 9 Appendix

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DOI: 10.1007/978-3-642-16475-0

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