Journal of Retailing

2008 - 2025

Current editor(s): A. Roggeveen

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 96, issue 4, 2020

Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review pp. 458-473

Shintaro Okazaki, Martin Eisend, Kirk Plangger, Ko de Ruyter and Dhruv Grewal

Data Privacy in Retail pp. 474-489

Kelly D. Martin, Jisu J. Kim, Robert W. Palmatier, Lena Steinhoff, David W. Stewart, Beth A. Walker, Yonggui Wang and Scott K. Weaven

Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth pp. 490-506

Gaetano Aiello, Raffaele Donvito, Diletta Acuti, Laura Grazzini, Valentina Mazzoli, Virginia Vannucci and Giampaolo Viglia

Increasing Consumers’ Willingness to Engage in Data Disclosure Processes through Relevance-Illustrating Game Elements pp. 507-523

Margarita Bidler, Johanna Zimmermann, Jan H. Schumann and Thomas Widjaja

What Information Do Shoppers Share? The Effect of Personnel-, Retailer-, and Country-Trust on Willingness to Share Information pp. 524-547

Monica Grosso, Sandro Castaldo, Li, Hua (Ariel) and Bart Larivière

Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising pp. 548-562

Jeff Jianfeng Wang, Marko Grünhagen, Ji, Li (Jenny) and Zheng, Xu (Vivian)

Resale Price Maintenance: Customer Service Without Free Riding pp. 563-577

Charles A. Ingene, Mark E. Parry and Zibin Xu

Consumer Reactance to Promotional Favors pp. 578-589

Marco Bertini and Aylin Aydinli

The Effects of Environmental Haptic Cues on Consumer Perceptions of Retailer Warmth and Competence pp. 590-605

Subhash Jha, M.S. Balaji, Joann Peck, Jared Oakley and George D. Deitz

Volume 96, issue 3, 2020

Identifying omnichannel deal prone segments, their antecedents, and their consequences pp. 310-327

Sara Valentini, Scott A. Neslin and Elisa Montaguti

Automated Product Recommendations with Preference-Based Explanations pp. 328-343

André Marchand and Paul Marx

Getting Personal in Public!? How Consumers Respond to Public Personalized Advertising in Retail Stores pp. 344-361

Nicole J. Hess, Corinne M. Kelley, Maura L. Scott, Martin Mende and Jan H. Schumann

Consequences of Perceived Crowding: A Meta-Analytical Perspective pp. 362-382

Markus Blut and Gopalkrishnan R. Iyer

Is $0 Better than Free? Consumer Response to “$0” versus “Free” Framing of a Free Promotion pp. 383-396

Jieun Koo and Kwanho Suk

The Upside of Down: Presenting a Price in a Low or High Location Influences How Consumers Evaluate It pp. 397-410

Michael J. Barone, Keith S. Coulter and Xingbo Li

Store Closings and Retailer Profitability: A Contingency Perspective pp. 411-433

Cong Feng and Scott Fay

Mitigating the Negative Effects of Regional Clustering in Franchising: The Roles of Governance Mechanisms pp. 434-444

Xu Vivian Zheng, Li Jenny Ji and Chenting Su

Volume 96, issue 2, 2020

The Influence of Payment Mechanisms on Pricing: When Mental Imagery Stimulates Desire for Money pp. 178-188

Xiaobing Xu, Rong Chen and Lan Jiang

Counterfeiters in Online Marketplaces: Stealing Your Sales or Sharing Your Costs pp. 189-202

Jiong Sun, Xing Zhang and Qingyuan Zhu

Luxury Single- versus Multi-Brand Stores: The Effect of Consumers’ Hedonic Goals on Brand Comparisons pp. 203-219

Perrine Desmichel and Bruno Kocher

The Price of Power: How Firm’s Market Power Affects Perceived Fairness of Price Increases pp. 220-234

Zhi Lu, Lisa E. Bolton, Sharon Ng and Haipeng (Allan) Chen

Premiums Paid for What You Believe In: The Interactive Roles of Price Promotion and Cause Involvement on Consumer Response pp. 235-250

Claire Heeryung Kim and Eunjoo Han

The Role of Hedonic and Utilitarian Motives on the Effectiveness of Partitioned Pricing pp. 251-265

Jungsil Choi, Sreedhar R. Madhavaram and Hyun Young Park

Shape Matters: Package Shape Informs Brand Status Categorization and Brand Choice pp. 266-281

Huan Chen, Jun Pang, Minkyung Koo and Vanessa M. Patrick

Dynamic Right-Slanted Fonts Increase the Effectiveness of Promotional Retail Advertising pp. 282-296

James A. Mead, Rob Richerson and Wenjing Li

Volume 96, issue 1, 2020

Understanding Retail Experiences and Customer Journey Management pp. 3-8

Dhruv Grewal and Anne L. Roggeveen

Journeying Together: Aligning Retailer and Service Provider Roles with Collective Consumer Practices pp. 9-24

Tandy Chalmers Thomas, Amber M. Epp and Linda L. Price

Social Influence in the Retail Context: A Contemporary Review of the Literature pp. 25-39

Jennifer J. Argo and Darren W. Dahl

Culture and the Consumer Journey pp. 40-54

Sharon Shavitt and Aaron J. Barnes

Political Identity and the Consumer Journey: A Research Review pp. 55-73

Jihye Jung and Vikas Mittal

Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption pp. 74-87

Emanuel de Bellis and Gita Venkataramani Johar

The Power of Personal pp. 88-100

Stijn M.J. van Osselaer, Christoph Fuchs, Martin Schreier and Stefano Puntoni

On the Experience and Engineering of Consumer Pride, Consumer Excitement, and Consumer Relaxation in the Marketplace pp. 101-127

Michel Tuan Pham and Jennifer J. Sun

The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience pp. 128-137

Anne L. Roggeveen, Dhruv Grewal and Elisa B. Schweiger

The Role of Numbers in the Customer Journey pp. 138-154

Shelle Santana, Manoj Thomas and Vicki G. Morwitz

Brand Building on the Doorstep: The Importance of the First (Physical) Impression pp. 155-167

C. Page Moreau

Volume 95, issue 4, 2019

The power of consumption-imagery in communicating retail-store deals pp. 116-127

Nilüfer Z. Aydınoğlu and Aradhna Krishna

Increasing Shopper Trust in Retailer Technological Interfaces via Auditory Confirmation pp. 128-142

Ryann Reynolds-McIlnay and Maureen Morrin

The Way the Wind Blows: Direction of Airflow Energizes Consumers and Fuels Creative Engagement pp. 143-157

Anoosha Izadi, Melanie Rudd and Vanessa M. Patrick

Feel the Music! Exploring the Cross-modal Correspondence between Music and Haptic Perceptions of Softness pp. 158-169

Monika Imschloss and Christina Kuehnl

Self-Control and Touch: When Does Direct Versus Indirect Touch Increase Hedonic Evaluations and Consumption of Food pp. 170-185

Adriana V. Madzharov

Look but Don’t Touch! The Impact of Active Interpersonal Haptic Blocking on Compensatory Touch and Purchase Behavior pp. 186-203

Christine Ringler, Nancy J. Sirianni, Anders Gustafsson and Joann Peck

A Packaging Visual-Gustatory Correspondence Effect: Using Visual Packaging Design to Influence Flavor Perception and Healthy Eating Decisions pp. 204-218

Taku Togawa, Jaewoo Park, Hiroaki Ishii and Xiaoyan Deng

Touching the Untouchable: Exploring Multi-Sensory Augmented Reality in the Context of Online Retailing pp. 219-234

Jonas Heller, Mathew Chylinski, Ko de Ruyter, Dominik Mahr and Debbie I. Keeling

Volume 95, issue 3, 2019

Loyalty Formation for Different Customer Journey Segments pp. 9-29

Dennis Herhausen, Kristina Kleinlercher, Peter C. Verhoef, Oliver Emrich and Thomas Rudolph

The Effects of Retail Banner Standardization on the Performance of Global Retailers pp. 30-46

Pravin Nath, Ahmet H. Kirca, Saejoon Kim and Trina Larsen Andras

Do Mystery Shoppers Really Predict Customer Satisfaction and Sales Performance? pp. 47-62

Gerald Blessing and Martin Natter

Sensitivity to Ulterior Motives in Retail Settings: The Moderating Role of Dual-Identity versus Sole-Identity Consumers pp. 63-75

Kelley J. Main, Wenxia Guo and Katherine White

By-Brand or By-Category? The Effect of Display Format on Brand Extension Evaluation pp. 76-85

Xiaoying Zheng, Ernest Baskin and Ravi Dhar

More Than Aesthetic: Visual Boundaries and Perceived Variety pp. 86-98

Na Wen and Nicholas H. Lurie

Are Low Price and Price Matching Guarantees Equivalent? The Effects of Different Price Guarantees on Consumers’ Evaluations pp. 99-108

Swati Verma, Abhijit Guha, Abhijit Biswas and Dhruv Grewal

Volume 95, issue 2, 2019

Foreword pp. 83-83

Anne L. Roggeveen and Raj Sethuraman

Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability pp. 94-114

Jonas Heller, Mathew Chylinski, Ko de Ruyter, Dominik Mahr and Debbie I. Keeling

The Language Backfire Effect: How Frontline Employees Decrease Customer Satisfaction through Language Use pp. 115-129

Jonas Holmqvist, Yves Van Vaerenbergh, Renaud Lunardo and Micael Dahlén

Driving In-Role and Extra-Role Brand Performance among Retail Frontline Salespeople: Antecedents and the Moderating Role of Customer Orientation pp. 130-143

Douglas E. Hughes, Keith A. Richards, Roger Calantone, Brian Baldus and Richard A. Spreng

Store Manager–Store Performance Relationship: A Research Note pp. 144-155

Todd J. Arnold, Dhruv Grewal, Scott Motyka, Namwoon Kim, Arun Sharma and Rajendra Srivastava

Volume 95, issue 1, 2019

Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? pp. 10-23

G. Tomas M. Hult, Pratyush Nidhi Sharma, Forrest V. Morgeson and Yufei Zhang

New Hidden Persuaders: An Investigation of Attribute-Level Anchoring Effects of Product Recommendations pp. 24-41

Sören Köcher, Michael Jugovac, Dietmar Jannach and Hartmut H. Holzmüller

Strategic information management in a distribution channel pp. 42-56

Xu Guan, Murali Mantrala and Yiwen Bian

Couponing Strategies in Competition Between a National Brand and a Private Label Product pp. 57-66

Christoph Bauner, Edward Jaenicke, Emily Wang and Ping-Chao Wu

Why Museological Merchandise Displays Enhance Luxury Product Evaluations: An Extended Art Infusion Effect pp. 67-82

Maria Logkizidou, Paul Bottomley, Rob Angell and Heiner Evanschitzky