Journal of Retailing

2008 - 2025

Current editor(s): A. Roggeveen

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 95, issue 4, 2019

The power of consumption-imagery in communicating retail-store deals pp. 116-127

Nilüfer Z. Aydınoğlu and Aradhna Krishna

Increasing Shopper Trust in Retailer Technological Interfaces via Auditory Confirmation pp. 128-142

Ryann Reynolds-McIlnay and Maureen Morrin

The Way the Wind Blows: Direction of Airflow Energizes Consumers and Fuels Creative Engagement pp. 143-157

Anoosha Izadi, Melanie Rudd and Vanessa M. Patrick

Feel the Music! Exploring the Cross-modal Correspondence between Music and Haptic Perceptions of Softness pp. 158-169

Monika Imschloss and Christina Kuehnl

Self-Control and Touch: When Does Direct Versus Indirect Touch Increase Hedonic Evaluations and Consumption of Food pp. 170-185

Adriana V. Madzharov

Look but Don’t Touch! The Impact of Active Interpersonal Haptic Blocking on Compensatory Touch and Purchase Behavior pp. 186-203

Christine Ringler, Nancy J. Sirianni, Anders Gustafsson and Joann Peck

A Packaging Visual-Gustatory Correspondence Effect: Using Visual Packaging Design to Influence Flavor Perception and Healthy Eating Decisions pp. 204-218

Taku Togawa, Jaewoo Park, Hiroaki Ishii and Xiaoyan Deng

Touching the Untouchable: Exploring Multi-Sensory Augmented Reality in the Context of Online Retailing pp. 219-234

Jonas Heller, Mathew Chylinski, Ko de Ruyter, Dominik Mahr and Debbie I. Keeling

Volume 95, issue 3, 2019

Loyalty Formation for Different Customer Journey Segments pp. 9-29

Dennis Herhausen, Kristina Kleinlercher, Peter C. Verhoef, Oliver Emrich and Thomas Rudolph

The Effects of Retail Banner Standardization on the Performance of Global Retailers pp. 30-46

Pravin Nath, Ahmet H. Kirca, Saejoon Kim and Trina Larsen Andras

Do Mystery Shoppers Really Predict Customer Satisfaction and Sales Performance? pp. 47-62

Gerald Blessing and Martin Natter

Sensitivity to Ulterior Motives in Retail Settings: The Moderating Role of Dual-Identity versus Sole-Identity Consumers pp. 63-75

Kelley J. Main, Wenxia Guo and Katherine White

By-Brand or By-Category? The Effect of Display Format on Brand Extension Evaluation pp. 76-85

Xiaoying Zheng, Ernest Baskin and Ravi Dhar

More Than Aesthetic: Visual Boundaries and Perceived Variety pp. 86-98

Na Wen and Nicholas H. Lurie

Are Low Price and Price Matching Guarantees Equivalent? The Effects of Different Price Guarantees on Consumers’ Evaluations pp. 99-108

Swati Verma, Abhijit Guha, Abhijit Biswas and Dhruv Grewal

Volume 95, issue 2, 2019

Foreword pp. 83-83

Anne L. Roggeveen and Raj Sethuraman

Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability pp. 94-114

Jonas Heller, Mathew Chylinski, Ko de Ruyter, Dominik Mahr and Debbie I. Keeling

The Language Backfire Effect: How Frontline Employees Decrease Customer Satisfaction through Language Use pp. 115-129

Jonas Holmqvist, Yves Van Vaerenbergh, Renaud Lunardo and Micael Dahlén

Driving In-Role and Extra-Role Brand Performance among Retail Frontline Salespeople: Antecedents and the Moderating Role of Customer Orientation pp. 130-143

Douglas E. Hughes, Keith A. Richards, Roger Calantone, Brian Baldus and Richard A. Spreng

Store Manager–Store Performance Relationship: A Research Note pp. 144-155

Todd J. Arnold, Dhruv Grewal, Scott Motyka, Namwoon Kim, Arun Sharma and Rajendra Srivastava

Volume 95, issue 1, 2019

Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? pp. 10-23

G. Tomas M. Hult, Pratyush Nidhi Sharma, Forrest V. Morgeson and Yufei Zhang

New Hidden Persuaders: An Investigation of Attribute-Level Anchoring Effects of Product Recommendations pp. 24-41

Sören Köcher, Michael Jugovac, Dietmar Jannach and Hartmut H. Holzmüller

Strategic information management in a distribution channel pp. 42-56

Xu Guan, Murali Mantrala and Yiwen Bian

Couponing Strategies in Competition Between a National Brand and a Private Label Product pp. 57-66

Christoph Bauner, Edward Jaenicke, Emily Wang and Ping-Chao Wu

Why Museological Merchandise Displays Enhance Luxury Product Evaluations: An Extended Art Infusion Effect pp. 67-82

Maria Logkizidou, Paul Bottomley, Rob Angell and Heiner Evanschitzky

Volume 94, issue 4, 2018

The Effects of Search-Related and Purchase-Related Mobile App Additions on Retailers’ Shareholder Wealth: The Roles of Firm Size, Product Category, and Customer Segment pp. 343-351

Lanlan Cao, Xin Liu and Wenbin Cao

Small but Sincere: How Firm Size and Gratitude Determine the Effectiveness of Cause Marketing Campaigns pp. 352-363

Eline L.E. De Vries and Lola C. Duque

Retailer Categorization: How Store-Format Price Image Influences Expected Prices and Consumer Choices pp. 364-379

Anthony Koschmann and Mathew S. Isaac

Is a $200 Nordstrom Gift Card Worth More or Less Than a $200 Gap Gift Card? The Asymmetric Valuations of Luxury Gift Cards pp. 380-392

Kunter Gunasti and Ernest Baskin

The Case for Compatibility: Product Attitudes and Purchase Intentions for Upper versus Lowercase Brand Names pp. 393-407

Na Wen and Nicholas H. Lurie

Retailer Dominance and Quality Variation: Observations and a Theoretical Explanation pp. 408-418

Somnath Banerjee and Axel Stock

Volume 94, issue 3, 2018

The Effect of Online Shopping Platform Strategies on Search, Display, and Membership Revenues pp. 247-264

Ju-Yeon Lee, Eric Fang, Jisu J. Kim, Xiaoling Li and Robert W. Palmatier

How Does Web Personalization Create Value for Online Retailers? Lower Cash Flow Volatility or Enhanced Cash Flows pp. 265-279

Kartik Kalaignanam, Tarun Kushwaha and Koushyar Rajavi

The Cake Looks Yummy on the Shelf up There: The Interactive Effect of Retail Shelf Position and Consumers’ Personal Sense of Power on Indulgent Choice pp. 280-295

Apiradee Wongkitrungrueng, Ana Valenzuela and Sankar Sen

When Beauty Backfires: The Effects of Server Attractiveness on Consumer Taste Perceptions pp. 296-311

Lily Lin, JoAndrea Hoegg and Karl Aquino

Innovation Cloning: The Introduction and Performance of Private Label Innovation Copycats pp. 312-327

Anne ter Braak and Barbara Deleersnyder

Retail Market Power in a Shopping Basket Model of Supermarket Competition pp. 328-342

Timothy J. Richards, Stephen Hamilton and Koichi Yonezawa

Volume 94, issue 2, 2018

Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis pp. 113-135

Markus Blut, Christoph Teller and Arne Floh

Why is Price Dispersion Higher Online than Offline? The Impact of Retailer Type and Shopping Risk on Price Dispersion pp. 136-153

Hejun Zhuang, Peter Popkowski Leszczyc and Yuanfang Lin

Perceived Product Sizes in Visually Complex Environments pp. 154-166

Seth Ketron

The Color of Choice: The Influence of Presenting Product Information in Color on the Compromise Effect pp. 167-185

Jungkeun Kim, Mark T. Spence and Roger Marshall

Appreciating Anonymity: An Exploration of Embarrassing Products and the Power of Blending In pp. 186-202

Carol L. Esmark Jones, Christian Barney and Adam Farmer

The Perfect Fit: The Moderating Role of Selling Cues on Hedonic and Utilitarian Product Types pp. 203-216

Gopal Das, Amaradri Mukherjee and Ronn J. Smith

Breathing Down Your Neck! pp. 217-230

Martin Dahm, Daniel Wentzel, Walter Herzog and Annika Wiecek

Family Ties that B(l)ind: Do Family-Owned Franchisees Have Lower Financial Performance than Nonfamily-Owned Franchisees? pp. 231-245

Pankaj C. Patel, Kyoung Yong Kim, Srikant Devaraj and Mingxiang Li

Volume 93, issue 4, 2017

Identifying Sales Performance Gaps with Internal Benchmarking pp. 401-419

Danny P. Claro and Wagner A. Kamakura

When Ethical Transgressions of Customers Have Beneficial Long-Term Effects in Retailing: An Empirical Investigation pp. 420-439

Zhao Yang, René Algesheimer and Utpal Dholakia

The Magnitude of Change Effect in Store Remodeling pp. 440-457

Carla R. Ferraro, Tracey S. Danaher, Peter Danaher and Sean J. Sands

Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification pp. 458-476

Jeremy S. Wolter, Dora Bock, Jeffery S. Smith and J. Joseph Cronin

Polygamous Store Loyalties: An Empirical Investigation pp. 477-492

Qin Zhang, Manish Gangwar and P.B. Seetharaman

An Assessment of When, Where and Under What Conditions In-Store Sampling is Most Effective pp. 493-506

Sandeep R. Chandukala, Jeffrey P. Dotson and Qing Liu

Price Adjustment Policy with Partial Refunds pp. 507-526

Dinah Cohen-Vernik and Amit Pazgal

Store Brand Quality and Retailer’s Product Line Design pp. 527-540

Hwan Chung and Eunkyu Lee

An Upbeat Crowd: Fast In-store Music Alleviates Negative Effects of High Social Density on Customers’ Spending pp. 541-549

Klemens M. Knoeferle, Vilhelm Camillus Paus and Alexander Vossen

Volume 93, issue 3, 2017

Online Purchase Paths and Conversion Dynamics across Multiple Websites pp. 253-265

Chang Hee Park

How Product–Environment Brightness Contrast and Product Disarray Impact Consumer Choice in Retail Environments pp. 266-282

Ryann Reynolds-McIlnay, Maureen Morrin and Jens Nordfält

An Empirical Analysis of the Impact of Promotional Discounts on Store Performance pp. 283-303

Dinesh K. Gauri, Brian Ratchford, Joseph Pancras and Debabrata Talukdar

Dual Control of Salesforce in Partially Integrated Channels pp. 304-316

Stephen K. Kim and Amrit Tiwana

The Choice of Exclusive Dealing: Economic Rationales and Evidence from French Retail Chains pp. 317-335

Muriel Fadairo, Jianyu Yu and Cintya Lanchimba

I’ll Be Watching You: Shoppers’ Reactions to Perceptions of Being Watched by Employees pp. 336-349

Carol L. Esmark, Stephanie M. Noble and Michael J. Breazeale

How Do Franchise Ownership Structure and Strategic Investment Emphasis Influence Stock Returns and Risks? pp. 350-368

Liwu Hsu, Patrick Kaufmann and Shuba Srinivasan

Product Touch and Consumers’ Online and Offline Buying: The Role of Mental Representation pp. 369-381

Wumei Liu, Rajeev Batra and Haizhogn Wang

Strategic Implications of Keeping Product Value Secret from Competitor’s Customers pp. 382-399

Mushegh Harutyunyan and Baojun Jiang

Volume 93, issue 2, 2017

When the Music Stops Playing: Post-litigation Relationship Dissolution in Franchising pp. 138-153

Marko Grünhagen, Zheng, Xu (Vivian) and Jeff Jianfeng Wang

Compete in Price or Service?—A Study of Personalized Pricing and Money Back Guarantees pp. 154-171

Bintong Chen and Jing Chen

Competitive Retailer Strategies for New Market Research, Entry and Positioning Decisions pp. 172-186

Xiaodong Yang, Cai, Gangshu (George), Ying-Ju Chen and Shu-Jung Sunny Yang

When and How Multitasking Impacts Consumer Shopping Decisions pp. 187-200

A. Selin Atalay, H. Onur Bodur and Etienne Bressoud

Regular Price $299; Pre-order Price $199: Price Promotion for a Pre-ordered Product and the Moderating Role of Temporal Orientation pp. 201-211

Amaradri Mukherjee, Subhash Jha and Ronn J. Smith

When Plentiful Platforms Pay Off: Assessment Orientation Moderates the Effect of Assortment Size on Choice Engagement and Product Valuation pp. 212-227

Frank Mathmann, Mathew Chylinski, Ko de Ruyter and E. Tory Higgins

Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color pp. 228-240

Holger Roschk, Sandra Maria Correia Loureiro and Jan Breitsohl

The Role of Service Operations Management in New Retail Venture Survival pp. 241-251

Pankaj C. Patel, Maria Guedes and John A. Pearce

Volume 93, issue 1, 2017

The Future of Retailing pp. 1-6

Dhruv Grewal, Anne L. Roggeveen and Jens Nordfält

Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns pp. 7-28

J. Jeffrey Inman and Hristina Nikolova

Using Visual Design to Improve Customer Perceptions of Online Assortments pp. 29-42

Barbara E. Kahn

Sensory Aspects of Package Design pp. 43-54

Aradhna Krishna, Luca Cian and Nilüfer Z. Aydınoğlu

Enhancing Customer Engagement Through Consciousness pp. 55-64

Dhruv Grewal, Anne L. Roggeveen, Rajendra Sisodia and Jens Nordfält

Healthy Profits: An Interdisciplinary Retail Framework that Increases the Sales of Healthy Foods pp. 65-78

Brian Wansink

The Role of Big Data and Predictive Analytics in Retailing pp. 79-95

Eric T. Bradlow, Manish Gangwar, Praveen Kopalle and Sudhir Voleti

Future of Retailer Profitability: An Organizing Framework pp. 96-119

V. Kumar, Ankit Anand and Hyunseok Song

Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions pp. 120-135

Kusum L. Ailawadi and Paul W. Farris