International Journal of Productivity and Performance Management

2004 - 2024

Current editor(s): Dr Luisa Huatuco and Dr Nicky Shaw

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Volume 65, issue 8, 2016

Healthcare service quality model pp. 1007-1024

Sik Sumaedi, Medi Yarmen and I. Gede Mahatma Yuda Bakti

Lean services: a systematic review pp. 1025-1056

Shradha Gupta, Monica Sharma and Vijaya Sunder M.

Effect of bank-specific and governance-specific variables on the productivity and profitability of banks pp. 1057-1074

Karam Pal Narwal and Shweta Pathneja

Learning effect on labour productivity of repetitive concrete masonry blockwork pp. 1075-1090

Abdulaziz M. Jarkas

Constructs of quality in higher education services pp. 1091-1111

Vijaya Sunder M.

Productivity enhancement in North American automotive industry pp. 1112-1136

Amir Abolhassani and Majid Jaridi

Measuring business performance in the airport context: a critical review of literature pp. 1137-1158

Vincenzo Fasone and Sandra Zapata-Aguirre

Volume 65, issue 7, 2016

Lean and US manufacturing industry: popularity of practices and implementation barriers pp. 875-897

Amir Abolhassani, Ky Layfield and Bhaskaran Gopalakrishnan

Factors affecting service recovery performance and customer service employees pp. 898-924

Shishi Kumar Piaralal, Muhammad Awais Bhatti, Niriender Kumar Piaralal and Ariff Syah Juhari

A structural analysis of the enablers of u-commerce proliferation in a developing economy pp. 925-946

Mohd. Nishat Faisal and Habibullah Khan

Performance measurement system implementation in a turbulent operating environment pp. 947-958

Sanna Pekkola, Minna Saunila and Hannu Rantanen

Organizational performance measurement by a framework integrating BSC and AHP pp. 959-976

Tahere Yaghoobi and Firoozeh Haddadi

Assembly line productivity improvement as re-engineered by MOST pp. 977-994

A.N. Mustafizul Karim, Saravanan Tanjong Tuan and H.M. Emrul Kays

Can Lean Six Sigma make UK public sector organisations more efficient and effective? pp. 995-1002

Jiju Antony, Bryan Rodgers and E.V. Gijo

Volume 65, issue 6, 2016

The role of approach and avoidance motivation in employee voice pp. 744-759

Chao Ma

Satisfaction of learning, performance, and relatedness needs at work and employees’ organizational identification pp. 760-772

Manish Kumar and Hemang Jauhari

HRM practices and organizational performance in the UAE banking sector pp. 773-791

Sherine Farouk, Hossam M. Abu Elanain, Shatha M. Obeidat and Moza Al-Nahyan

Conflict resolution styles and personality pp. 792-810

Leila Canaan Messarra, Silva Karkoulian and Abdul-Nasser El-Kassar

Authentic leadership, work engagement and organizational citizenship behaviors in petroleum company pp. 811-830

Mohamed Saeed Al Sahi AL Zaabi, Kamarul Zaman Ahmad and Chowdhury Hossan

Competing through employee engagement: a proposed framework pp. 831-843

Nada Al Mehrzi and Sanjay Kumar Singh

Determinants of organizational performance: a proposed framework pp. 844-859

Bashaer Almatrooshi, Sanjay Kumar Singh and Sherine Farouk

Measuring the effects of role efficacy enhancement on knowledge workers pp. 860-872

Parijat Upadhyay, Rajni Singh, Saeed Jahanyan and Sreethi Nair

Volume 65, issue 5, 2016

Are subjective business performance measures justified? pp. 603-621

Sandeep Vij and Harpreet Singh Bedi

Multi-criteria decision framework for supplier classification in collaborative supply chains pp. 622-640

Manoj Hudnurkar, Urvashi Rathod and Suresh Kumar Jakhar

Factors affecting performance of co-operatives in Malaysia pp. 641-671

Hafizah Hammad Ahmad Khan, Mahazril 'Aini Yaacob, Hussin Abdullah and Siti Hajar Abu Bakar Ah

Taxonomizing performance measurement systems’ failures pp. 672-693

Jelle Van Camp and Johan Braet

Achieving triple “P” bottom line through resonant leadership: an Indian perspective pp. 694-703

Usha Lenka and Binita Tiwari

Measuring supply chain knowledge management (SCKM) performance based on double/triple loop learning principle pp. 704-722

Asher Ramish and Haris Aslam

Voice picking: analysis of critical factors through a case study in Brazil and the United States pp. 723-739

Adrialdo Azanha, Mauro Vivaldini, Silvio R.I. Pires and João Batista de Camargo Junior

Volume 65, issue 4, 2016

Value creation of EVA and traditional accounting measures: Indian evidence pp. 436-459

Vijay Kumar Gupta and Ekta Sikarwar

Influence of human factors on organisational performance pp. 460-484

Nasser Habtoor

Characteristics of relationships, types and strategies in a Brazilian cluster pp. 485-502

Hélcio Martins Tristão, Pedro Carlos Oprime and Márcio Lopes Pimenta

A framework for performance evaluation of channel partners in distribution relationships pp. 503-531

Vikas Goyal and Prashant Mishra

Waste in NPD processes of German SMEs pp. 532-553

Tino Woschke, Heiko Haase and Arndt Lautenschläger

Grocery shelf stocking tool: analysis of productivity and human factors pp. 554-570

Corey J Blackwell, Julia Sarah Wasas, Sean Patrick Flanagan, Bryan A Norman and Joel Michael Haight

Towards lean warehouse: transformation and assessment using RTD and ANP pp. 571-599

Sanjay Sharma and Bhavin Shah

Volume 65, issue 3, 2016

Systematic review and meta-regression analysis of technical efficiency in dairy farms pp. 279-301

Taciana Mareth, Antonio Marcio Tavares Thomé, Fernando Luiz Cyrino Oliveira and Luiz Felipe Scavarda

Knowledge acquisition through process mapping pp. 302-323

Gareth R.T. White and Svetlana Cicmil

Benchmarking strategic resources and business performance via an open framework pp. 324-350

Franco Maria Battagello, Livio Cricelli and Michele Grimaldi

Impact of leader member exchange, human resource management practices and psychological empowerment on extra role performances pp. 351-377

Anugamini Priya Srivastava and Rajib Lochan Dhar

After 20 years, what has remained of TQM? pp. 378-400

Lis Lisboa Bernardino, Francisco Teixeira, Abel Ribeiro de Jesus, Ava Barbosa, Maurício Lordelo and Herman Augusto Lepikson

Factors influencing labor productivity on construction sites pp. 401-421

Shamil George Naoum

Framework to improve performance through implementing Lean Six Sigma strategies to oil exporting countries during recession or depression pp. 422-432

Basant Chaurasia, Dixit Garg and Ashish Agarwal

Volume 65, issue 2, 2016

Social media and performance measurement systems: towards a new model? pp. 139-161

Yulia Sidorova, Michela Arnaboldi and Jacopo Radaelli

Performance measurement approach for innovation capability in SMEs pp. 162-176

Minna Saunila

Performance analysis of new product development projects pp. 177-206

Filippo Emanuele Ciarapica, Maurizio Bevilacqua and Giovanni Mazzuto

Framework for a dynamic and responsive pp. 207-222

Pankaj Sharma and Makarand S Kulkarni

A revised method for allocating the optimum number of similar machines to operators pp. 223-244

Yossi Hadad and Baruch Keren

Influence of occupational heat stress on labour productivity – a case study from Chennai, India pp. 245-255

Jeremiah Chinnadurai, Vidhya Venugopal, Kumaravel P and Paramesh R

Social innovation model for business performance and innovation pp. 256-274

Beena Salim Saji and Paul Ellingstad

Volume 65, issue 1, 2016

Embracing complexity in performance-based contracts for road maintenance pp. 4-24

Rob Schoenmaker and Hans de Bruijn

Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB) pp. 25-41

Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya J. Astrini, Tri Widianti and Medi Yarmen

An extended model of the interaction between work-related attitudes and job performance pp. 42-57

Santiago Melián-González

Impact of perceived organizational support, psychological empowerment and leader member exchange on commitment and its subsequent impact on service quality pp. 58-79

Deepakshi Jaiswal and Rajib Lochan Dhar

Using the socio-economic approach to management to augment Lean Six Sigma pp. 80-97

Sean P. Goffnett, Lawrence Lepisto and Randall Hayes

Productivity and performance improvement in the medical records department of a hospital pp. 98-125

Shreeranga Bhat, E.V. Gijo and N. A. Jnanesh

Could “Lean Lite” be the cost effective solution to applying lean manufacturing in developing economies? pp. 126-136

Lara Chaplin, John Heap and Simon T.J. O'Rourke