International Journal of Productivity and Performance Management

2004 - 2024

Current editor(s): Dr Luisa Huatuco and Dr Nicky Shaw

From Emerald Group Publishing Limited
Bibliographic data for series maintained by Emerald Support ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 54, issue 8, 2005

A lean architecture for transforming the aerospace maintenance, repair and overhaul (MRO) enterprise pp. 623-644

Dennis F.X. Mathaisel

The implications of the new ISO 9000:2000 standards for certified organizations pp. 645-657

Katerina D. Gotzamani

A comparative analysis of the Taguchi and Shainin DOE techniques in an aerospace environment pp. 658-678

A.J. Thomas and J. Antony

Benchmarking operational performance: the case of two hotels pp. 679-696

Celik Parkan

Volume 54, issue 7, 2005

Performance measurement is only one way of managing performance pp. 502-516

Arie Halachmi

Public performance measurement pp. 517-532

Marc Holzer and Kathryn Kloby

Performance management in a setting of deficient output controls pp. 533-550

Nico P. Mol and Robert J.M. Beeres

Performance measurement in the public sector: the German experience pp. 551-567

Dorothea Greiling

Coping with targets: performance measurement in The Netherlands police pp. 568-578

Jaap A. Hoogenboezem and Dirk B. Hoogenboezem

The national identity as a motivational factor for better performance in the public sector pp. 579-594

Panos Karkatsoulis, Nikos Michalopoulos and Vasso Moustakatou

Performance measurement uncertainty on the Grand Canal pp. 595-612

Judy Johnston

Volume 54, issue 5/6, 2005

An empirical investigation of the metrics alignment process pp. 312-324

Steven A. Melnyk, Roger J. Calantone, Joan Luft, Douglas M. Stewart, George A. Zsidisin, John Hanson and Laird Burns

Microeconomic analysis of the balanced scorecard: a case of Nokia Corporation pp. 325-339

Erkki K. Laitinen

Resources that drive performance: an empirical investigation pp. 340-354

Bruno H. Rocha Fernandes, John F. Mills and Maria Tereza L. Fleury

The adoption and success of profit‐sharing plans in strategic business units pp. 355-369

Michel Magnan, Sylvie St‐Onge and Denis Cormier

The impact of performance measurement in strategic planning pp. 370-384

E. Tapinos, R.G. Dyson and M. Meadows

Conceptual design of performance measurement and management systems using a structured engineering approach pp. 385-399

George W.L. Sousa, Luiz Cesar Ribeiro Carpinetti, Richard L. Groesbeck and Eileen Van Aken

Assessing maturity and effectiveness of enterprise performance measurement systems pp. 400-418

Eileen M. Van Aken, Geert Letens, Garry D. Coleman, Jennifer Farris and Dirk Van Goubergen

An empirical study of performance measurement in manufacturing firms pp. 419-437

Maurice Gosselin

Marketing research performance and strategy pp. 438-450

David H.B. Bednall and Michael J. Valos

Local government financial key performance indicators –notso relevant, reliable and accountable pp. 451-467

Robyn Pilcher

Implementing performance management in England's primary schools pp. 468-481

Andrew Brown

Perversity in public service performance measurement pp. 482-493

M. Pidd

Volume 54, issue 4, 2005

Productivity improvement of a computer hardware supply chain pp. 239-255

V. Ravi, Ravi Shankar and M.K. Tiwari

Re‐modelling EOQ and JIT purchasing for performance enhancement in the ready mixed concrete industries of Chongqing, China and Singapore pp. 256-277

Wu Min and Low Sui Pheng

Measuring relevant things pp. 278-287

D. Keith Denton

Making the intangible count – counting the intangible pp. 288-292

J.F. Cumming

Volume 54, issue 3, 2005

A case study of a quality system implementation in a small manufacturing firm pp. 172-186

Nadia Bhuiyan and Nadeem Alam

Developing Indian grain supply chain cost model: a system dynamics approach pp. 187-205

Amit Sachan, B.S. Sahay and Dinesh Sharma

Using job support tools to increase workgroup performance pp. 206-211

Colin Coulson‐Thomas

Effective review meetings: the counter‐intuitive key to successful performance measurement pp. 212-220

Alan Meekings

Volume 54, issue 2, 2005

Innovation in SMEs: the impact of strategic orientation and environmental perceptions pp. 81-97

Nicholas O'Regan and Abby Ghobadian

Organisational self‐assessment and the adoption of managerial innovations pp. 98-112

T.F. Burgess, N.E. Shaw and C. de Mattos

An analytical model for the optimisation of maintenance profitability pp. 113-136

S.A. Oke

Implementing a performance measurement system capable of creating a culture of high performance pp. 137-145

Ian Robson

Volume 54, issue 1, 2005

Multi‐factor productivity measurement model for service organisation pp. 7-22

B.S. Sahay

Influence of experience and collaboration on effectiveness of quality management practices pp. 23-33

Deepak Tripathi

Demystifying productivity and performance pp. 34-46

Stefan Tangen

Business analytics: getting behind the numbers pp. 47-58

Jan Emblemsvåg

Volume 53, issue 8, 2004

Short‐term effects of benchmarking on the manufacturing practices and performance of SMEs pp. 681-699

Josée St‐Pierre and Louis Raymond

IT enablement of supply chains: modeling the enablers pp. 700-712

Sanjay Jharkharia and Ravi Shankar

Experimental design in fiber optic sensor development pp. 713-725

Xiaopei Chen, Yan Zhang, Gary Pickrell and Jiju Antony

Performance measurement: from philosophy to practice pp. 726-737

Stefan Tangen

Volume 53, issue 7, 2004

A framework for designing strategy content controls pp. 590-601

Raman Muralidharan

Developing balanced scorecards in local authorities: a comparison of experience pp. 602-610

Mik Wisniewski and Snjólfur Ólafsson

Third‐generation balanced scorecard: evolution of an effective strategic control tool pp. 611-623

Gavin Lawrie and Ian Cobbold

Designing a strategic management system using the third‐generation balanced scorecard pp. 624-633

Ian Cobbold, Gavin Lawrie and Khalil Issa

Effective quality management through third‐generation balanced scorecard pp. 634-645

Henrik V. Andersen, Gavin Lawrie and Nenad Savič

Volume 53, issue 6, 2004

Customer requirement constructs: the premise for TQM in education pp. 499-520

Sangeeta Sahney, D.K. Banwet and S. Karunes

Managing workforce diversity as an essential resource for improving organizational performance pp. 521-531

Seyed‐Mahmoud Aghazadeh

Strategies to foster labor flexibility pp. 532-547

Corinne M. Karuppan

Cusp not crisis: “Changing to Deliver” Scottish Government pp. 548-557

Mike Donnelly

Volume 53, issue 5, 2004

Short‐ and long‐term performance in manufacturing SMEs pp. 405-424

Nicholas O'Regan and Abby Ghobadian

Performance measurement of Taiwan's commercial banks pp. 425-434

Chien‐Ta Ho and Dauw‐Song Zhu

Determinants of the productive efficiency for the bank systems in the European Union countries pp. 435-446

Manuel Espitia‐Escuer and Lucía Isabel García‐Cebrián

Applications of Taguchi approach to statistical design of experiments in Czech Republican industries pp. 447-457

Jiju Antony, V. Somasundarum, Craig Fergusson and Pavel Blecharz

Communicating knowledge about police performance pp. 458-467

Paul M. Collier, John S. Edwards and Duncan Shaw

Volume 53, issue 4, 2004

Stimulating performance‐driven behaviour to obtain better results pp. 301-316

Andre de Waal

The dimensions of management team performance: a repertory grid study pp. 317-333

Barbara Senior and Stephen Swailes

The characteristics of performance management research pp. 334-344

Richard Thorpe and Tony Beasley

Maximizing productivity and capability: issues of professional development for franchisees pp. 345-352

Paul Davis

Corporate performance management system in a devolved UK governmental organisation pp. 353-370

Gavin Lawrie, Ian Cobbold and John Marshall

Volume 53, issue 3, 2004

Service productivity pp. 201-213

Robert Johnston and Peter Jones

Managing the informal organisation: conceptual model pp. 214-232

S.C. Morton, N.J. Brookes, P.K. Smart, C.J. Backhouse and N.D. Burns

Building performance through in‐process measurement pp. 233-244

Kim Hua Tan, Ken Platts and James Noble

Performance management in the public sector: fact or fiction? pp. 245-260

Zoe Radnor and Mary McGuire

How process defines performance management pp. 261-267

Andrew Wilson

Volume 53, issue 2, 2004

Productivity gains from flexible manufacturing pp. 109-128

Rakesh Narain, R.C. Yadav and Jiju Antony

Causal evidence on the “productivity paradox” and implications for managers pp. 129-142

Constantino Mendes Rei

A SERVQUAL and QFD approach to total quality education pp. 143-166

Sangeeta Sahney, D.K. Banwet and S. Karunes

Volume 53, issue 1, 2004

ISO 9001: 2000 implementation – the North American experience pp. 10-17

Nadia Bhuiyan and Nadeem Alam

Action research to explore perceptions of risk in project management pp. 18-32

David Parker and Alison Mobey

A real‐time workflow tracking system for a manufacturing environment pp. 33-43

N.S. Ong and W.C. Foo

Customer centric business processing pp. 44-51

Mike Bolton

Performance improvement pp. 52-71

Thomas Grünberg