Interfaces

1970 - 2025

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L. L. Bean Improves Call-Center Forecasting pp. 1-13: Bruce H. Andrews and Shawn M. Cunningham
An OR/MS Guide to the Internet pp. 14-29: ManMohan S. Sodhi
The Evolution of Draft Lotteries in Professional Sports: Back to Moral Hazard? pp. 30-38: Yigal Gerchak, Helmut E. Mausser and Michael J. Magazine
Decision Analysis of Exploration Opportunities in the Onshore US at Phillips Petroleum Company pp. 39-56: Michael R. Walls, G. Thomas Morahan and James S. Dyer
Facilities Evaluation under Uncertainty: Pricing a Refinery pp. 57-66: Donald L. Keefer
Knowledge-Based Systems and the Decision Sciences pp. 67-82: Barry G. Silverman
Book Reviews pp. 83-85: Benjamin Lev

For Richer or for Poorer: Reporting OR/MS Implementation pp. 1-11: Arjang A. Assad and Edward A. Wasil
Interdisciplinary Industry-University Collaboration: Lessons from an Operations Improvement Project pp. 12-41: Anantaram Balakrishnan, Stuart Brown, Duane Dunlap and Robert Pahl
The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard pp. 42-63: Hau L. Lee and Corey Billington
The Evolution of Texaco’s Blending Systems: From OMEGA to StarBlend pp. 64-83: Billy Rigby, Leon S. Lasdon and Allan D. Waren
Evolutionary Change in Product Management: Experiences in the Car Rental Industry pp. 84-104: William J. Carroll and Richard C. Grimes
Twenty Years of Strategic Distribution System Design: An Evolutionary Perspective pp. 105-127: Arthur M. Geoffrion and Richard F. Powers
From CAN-Q to MPX: Evolution of Queuing Software for Manufacturing pp. 128-150: Rajan Suri, Gregory W. W. Diehl, Suzanne de Treville and Michael J. Tomsicek
Thirty Years of Modeling Midair Collisions pp. 151-172: Robert E. Machol
The Evolution of Energy Modeling at the Federal Energy Administration and the Energy Information Administration pp. 173-193: Frederic H. Murphy and Susan H. Shaw
Evolutionary Steps in Expert Systems Projects pp. 194-208: Peter Duchessi and Robert M. O’Keefe
Book Reviews pp. 209-218: Benjamin Lev

A Desktop-OR Success: Modeling Coast Guard Buoy Tender Operations pp. 1-11: Mark Bucciarelli and Kip Brown
Practice Abstracts: Submission Guidelines pp. 12-13: Donald L. Keefer
AHP in Political Group Decisions: A Study in the Art of Possibilities pp. 14-29: Christer Carlsson and Pirkko Walden
Lower In-Process Inventories and Better On-Time Performance at Tanner Companies, Inc pp. 30-43: Melissa R. Bowers and Anurag Agarwal
Ranking College Football Teams: A Neural Network Approach pp. 44-59: Rick L. Wilson
The Politics of Lot Sizing pp. 60-65: Aaron Paul Blossom
Improving the Title Hold Process in a Large Public Library: A Model-Based Policy Analysis pp. 66-80: Michael E. Gleeson and Michael D. Peterson
Achieving Multiple Timeliness Goals for Auto Loans: A Case for Process Control pp. 81-91: Joyce S. Mehring
Using Mathematical Programming to Help Supervisors Balance Workloads pp. 92-103: John R. Grandzol and Thomas Traaen
Simulation Project Characteristics in Industrial Settings pp. 104-113: Jeffery K. Cochran, Gerald T. Mackulak and Paul A. Savory
The Teachers’ Forum: Six Key Modeling Heuristics pp. 114-125: Stephen G. Powell
Book Reviews pp. 126-138: Benjamin Lev

Introduction: Service-Sector Productivity—The MS/OR Challenge pp. 1-5: Patrick T. Harker
Quality Management at Kentucky Fried Chicken pp. 6-21: Uday M. Apte and Charles C. Reynolds
Reengineering at American Express: The Travel Services Group’s Work in Process pp. 22-29: Roger H. Ballou
Class Scheduling to Maximize Participant Satisfaction pp. 30-41: Scott E. Sampson, James R. Freeland and Elliott N. Weiss
Completing the Loops pp. 42-57: Peter J. Denning and Raül Medina-Mora
Freight Routing and Scheduling at CSX Transportation pp. 58-71: Christopher L. Huntley, Donald E. Brown, David E. Sappington and Bernard P. Markowicz
Services and Technology: Reengineering the Railroads pp. 72-80: Patrick T. Harker
Creativity in MS/OR: Managing the Process of Formulating the Problem pp. 81-87: Roger J. Volkema
The Teachers’ Forum: Teaching the Art of Modeling to MBA Students pp. 88-94: Stephen G. Powell
Undergraduate Business Statistics: A Survey of Topics and Teaching Methods pp. 95-103: Sandra E. Strasser and Ceyhun Ozgur
20/30 Hindsight: Managers Must Commit to TQM pp. 104-112: William P. Cordeiro and Robert H. Turner
Book Reviews pp. 113-120: Benjamin Lev

Consolidating and Dispatching Truck Shipments of Mobil Heavy Petroleum Products pp. 1-17: Dan O. Bausch, Gerald G. Brown and David Ronen
Misapplications Reviews: Jail Terms pp. 18-24: Arnold Barnett
Oglethorpe Power Corporation Decides about Investing in a Major Transmission System pp. 25-36: Adam Borison
Creativity in MS/OR: Ten Exercises and the Number 24 pp. 37-41: James R. Evans and A. Alan B. Pritsker
Scheduling a Flexible Manufacturing System with Tooling Constraints: An Actual Case Study pp. 42-54: Seth W. Flanders and Wayne J. Davis
Lessons from an Early Management Scientist pp. 55-59: Brad C. Meyer
Managing Bank Productivity Using Data Envelopment Analysis (DEA) pp. 60-73: H. David Sherman and George Ladino
The Fifth Column: On the Proper Training of Future Management II pp. 74-80: Robert E. D. Woolsey and Ruth A. Maurer
The Paradigm of the Science of Management: In Celebration of C. W. Churchman’s 80th Birthday pp. 81-88: John P. van Gigch
Book Reviews pp. 89-98: Benjamin Lev

Franz Edelman Award for Management Science Achievement pp. 1-5: Philip E. Taylor, Stephen C. Graves and Michael H. Rothkopf
Strategic and Operational Management with Optimization at Tata Steel pp. 6-19: Gopal P. Sinha, B. S. Chandrasekaran, Niloy Mitter, Goutam Dutta, Sudhir B. Singh, Aditya Roy Choudhury and P. N. Roy
SONET Toolkit: A Decision Support System for Designing Robust and Cost-Effective Fiber-Optic Networks pp. 20-40: Steven Cosares, David N. Deutsch, Iraj Saniee and Ondria J. Wasem
Planning China's Coal and Electricity Delivery System pp. 41-68: Michael Kuby, Shi Qingqi, Thawat Watanatada, Sun Xufei, Xie Zhijun, Cao Wei, Zhang Chuntai, Zhou Dadi, Yu Xiaodong, Peter Cook, Terry Friesz, Susan Neuman, Lin Fatang, Rong Qiang, Wang Xusheng and Gao Shenhuai
Global Supply Chain Management at Digital Equipment Corporation pp. 69-93: Bruce C. Arntzen, Gerald G. Brown, Terry P. Harrison and Linda L. Trafton
The Traffic-Control System on the Hanshin Expressway pp. 94-108: Tsuyoshi Yoshino, Tsuna Sasaki and Toshiharu Hasegawa
An Analytical Approach to Reshaping the United States Army pp. 109-133: Anthony Durso and Scott F. Donahue
Editorial: Two New Features at Interfaces pp. 134-136: Michael H. Rothkopf
Book Reviews pp. 137-142: Benjamin Lev