International Journal of Business and Management

2015 - 2025

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Volume 11, issue 12, 2016

Dimensional Analysis of Service Quality: Small Construction Business and Australian Household pp. 1

Raed Eldejany

Policy Deployment and Learning in Complex Business Domains: The Potentials of Role Playing pp. 15

Federico Barnabè

A Ten-Step Model for Solving Ethical Dilemmas pp. 30

Pierluigi Santosuosso

Factors Affecting Salmon Preferences of Alaska Children and Their Parents pp. 40

Pei Xu, Quentin Fong and Kathryn Idzorek

Comparability of Company Accounts Using IFRS and US GAAP: Empirical Evidence of European and US Financial Statements pp. 54

Federica Doni, Ross Taplin and Roberto Verona

Effects of Customer Value Co-Creation on Customer Loyalty in the Nigerian Service Industry pp. 77

Ogechukwu Maduka

The Moderating Role of Leader-Member Exchange on the Relationship between Emotional Labor with Job Satisfaction or Turnover Intention pp. 83

Hakan Turgut, Ismail Tokmak and M. Fikret Ates

Exploring the Origins of Creating Shared Value in the CSR Literature pp. 97

Jose Camarena-Martinez, Beatriz Ochoa-Silva and Teodoro Wendlandt-Amezaga

Internal Push Factors and External Pull Factors and Their Relationships with Lecturers’ Turnover Intention pp. 110

Sudhashini Nair, Lim Yet Mee and Aik Nai Cheik

Empirical Analysis of House Price Bubble: A Case Study on Malaysia pp. 127

Fong Kean Yan, Yap Lya Keng and Kwek Kien Teng

Effects of Safety Climate, Safety Attitude, and Safety Performance on Firm Performance: A Study of an Automobile Firm pp. 135

Subhash Kundu, Bhawana Yadav and Anshul Yadav

Path towards Business Excellence the Mauritian Experience pp. 148

Rishi Domun

Does Transformational Leadership Style effect on Employee Commitment in the Aviation Industry? pp. 163

Nasser Assaf, Mohammad Al Qudah and Anas Bashayreh

Emotional Intelligence Has a Greater Impact on Job Performance of Employees – An Exploratory Study on Manufacturing Industries, Coimbatore, Tamil Nadu, India pp. 177

Subhashini D and Shaju M

Application Level of Internal Audit Systems applied at Government Hospitals in North of Jordan pp. 187

Hasan Salih Suliman Al-Qudah

Working Environment for Women Entrepreneurs in Developing Countries: An Empirical Study of Bangladesh pp. 197

Abdus Sattar, Leo Dewri and Sharmin Ananna

The Effect of Dividend Initiation on Short-run Return in Indonesia: An Event Study with Propensity Score Matching Approach pp. 207

Bambang Sugeng

The Influence of Tuition Fees on the Choice of University among Senior High School Graduates in Kumasi, Ghana pp. 222

Edward Gyamfi, Isaac Gyamfi and Du Qi

Determinants of Relationship Continuity: A Mediational Study of Relationship Quality and Word of Mouth pp. 230

Abdul Haseeb Chaudhary and Anum Mukhtar

Loan Loss Provision and the Profitability of Commercial Banks: Evidence from Jordan pp. 242

Mohammad Alhadab and Saba Alsahawneh

The Behaviors of Generation Y Tourists from Asean Countries towards Malaysian Tourism Industry in Kuala Lumpur, Malaysia pp. 249

Uma Murthy, Paul Mariadas and Gopal Perumal

Prediction of Financial Distress of Non-Bank Financial Institutions of Bangladesh using Altman’s Z Score Model pp. 261

Tania Hamid, Farzana Akter and Naharin Rab

Employment Preference of Undergraduate Accounting Students in Botswana: Perceptional Analysis of Practitioners and Students pp. 271

Pritika Baliyan and Som Baliyan

Reveiwer Acknowledgements for International Journal of Business and Management, Vol. 11 No. 12 pp. 283

Stephen Lee

Volume 11, issue 11, 2016

Strategic Alliances between Japanese-Western Companies: A Win-Win or Win-Lose Relationship? The Case of the Automobile Industry pp. 1

Luca Petruzzellis, Antonia Rosa Gurrieri, Alberto Pezzi and Marco Lenoci Lenoci

Cherry Picking or Depth-Oriented Strategic Investing? Evidence from SRI Activity pp. 13

Angeloantonio Russo, Massimo Mariani and Francesco Perrini

The Performance of Foreign Venture Capital Firms in Emerging Economies: A Study of U.S. Firms in China pp. 26

Xiaodan Wang

Analysis of an Acquisition in the Banking Sector: Banamex and Citigroup pp. 39

Jose Vargas-Hernandez, José Satsumi López-Morales and Pablo Giovanni Palafox-Alcantar

Be Careful What You Wish for: Mapping Nordic Cultural Communication Practices & Values in the Management Game of Communication pp. 48

Gillian Warner-Soderholm and Charles Cooper

Attitudes of Customers towards Islamic Banks in Kuwait pp. 59

Sayed Al-Hunnayan and Abdullah Al-Mutairi

A Case Study on Reengineering the Trade Flow for the Cross-strait Tax Plans of Taiwanese Companies pp. 70

Yi-Chun Kuo and Yo-Ming Wu

Situating Continuing Professional Development in Life Long Learning in Qatar pp. 81

Vishanth Weerakkody, Mohamad Osmani, Paul Waller, Nitham Hindi and Rajab Al-Esmail

Integrated Marketing Communication and Brand Image in Saudi Private Sector Hospitals: An Empirical Investigation pp. 94

Ala’Eddin Mohammad Khalaf Ahmad

Does Portfolio’s Beta in Financial Market Affected by Diversification? Evidence from Amman Stock Exchange pp. 101

Ali Matar

The Popular Financial Reporting: Focus on Stakeholders—The first European Experience pp. 115

Paolo Biancone, Silvana Secinaro and Valerio Brescia

The Role of Applying Total Quality Management in Improving Incentives: A Comparative Study between Jordanian and United Arab Emirate Hospitals pp. 126

Naser Khdour, Omar Durrah and Ashraf A’aqoulah

Integrated Theoretical Model for Employees’ Intention to Participate in Non-Mandatory Trainings pp. 139

Jayaranjani Sutha, Pavithra Kailasapathy and J. A. S. K. Jayakody

The Optimization of Reservoir Based on the Combination of ABC Classification Method and Linear Programming Method pp. 156

Li Fangping, Yang Yuguo and Wu Yue

Alternative Method of Mitigating Risk on Medium and Large Corporations pp. 164

Raude Messo

Competencies of the First-Class Employees (A Players), Codification of Top Managers and Experts’ Competencies in the Tehran Stock Exchange pp. 175

Safari Ali, Tahmasebi Reza, Saeidi Habib, Morovati Alireza and Naeini Mohammad Amin

Determinants of Internal Audit Effectiveness in Decentralized Local Government Administrative Systems pp. 184

George Tackie, Edward Marfo-Yiadom and Sampson Oduro Achina

Improving Employees Behavior through Extension in Theory of Planned Behavior: A Theoretical Perspective for SMEs pp. 196

Arsalan Ghouri, Naveed Khan and Omar Abdul Kareem

A State-Space Version of Fama and French’s Three-Factor Model: Evidence from the Tunisian Stock Exchange pp. 214

Nejla Bergaoui and Abdelwahed Trabelsi

Women’s Networking and Career Development: A Systematic Analysis of the Literature pp. 231

W. M. S. K. Wanigasekara

Feminization of Boards and Cameroonian Public Enterprise Performance pp. 237

Désirée Ngomesse Njiké and Robert Wanda

A Journey of Cause Related Marketing from 1988 to 2016 pp. 247

Thamaraiselvan Natarajan, Senthil Arasu Balasubramaniam and Daniel Inbaraj Jublee

The Relationship between Servant Leadership and Organizational Citizenship Behavior: An Empirical Study on Saudi Insurance Companies pp. 264

Mohammed Al-Amri, Meshal Al Hajji and Ali Alawaji

Complaint Behaviour between Generations and Its Transmissions: An Exploratory Study in Malaysia pp. 279

Hiram Ting, Winnie Wong and Ernest Run

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11 No. 11 pp. 289

Stephen Lee

Volume 11, issue 10, 2016

Who Hires Investor Relations Firms? The Role of Managerial Entrenchment pp. 1

Saif Ullah

Examining Entrepreneurial Potential pp. 16

Pavlin Bonev, Henrik Egbert and Thomas Neumann

The Balkan Area Development: Threats and Opportunities for Italian Companies’ Investment Strategies pp. 37

Francesco Scalera

Earnings Management, Annual Report Patch and Accounting Comparability pp. 51

Zhonghai Yang, Roger Su, Shasha Zhou and Yingmei Li

The Impact of Voluntary and Mandatory IAS/IFRS Adoption: A Review pp. 69

Pietro Fera

Effects of Organizational Identifications on Supportive Behavior toward Former Organizations pp. 80

Yoshiaki Takao

Determination the Factors that Affect the Use of Enterprise Resource Planning Information System through Technology Acceptance Model pp. 91

Akca Yasar and Gokhan Ozer

The Marketing Stimuli Factors Influencing Consumers’ Attitudes to Purchase Organic Food pp. 109

Song Bee Lian, Meysam Safari and Shaheen Mansori

Linking Psychological Empowerment to Job Satisfaction and Organizational Commitment: Investigating the Mediating Effect of Organizational Trust pp. 120

Sanad Alajmi

Investigating the Leadership Style Effect on the Technology Transfer Effectiveness: A Proposed New Model (An Applied Study on the Dairy Manufacturing Sector in Egypt) pp. 141

Amal Farouk Soliman

The Value System of Youths in Jordan: Implications for Human Resource & Marketing Managers pp. 162

Ahmad Mohammad Obeidat, Zaid Mohammad Obeidat and Mohammad Ibrahim Obeidat

Mechanism of Benchmarking and Its Impact on Organizational Performance pp. 172

Mohammed Alosani, Hassan Al-Dhaafri and Rushami Yusoff

Status of Corporate Governance Awareness in Bangladesh pp. 184

Muhaiminul Islam, Sarker Towfiq Pritom, Sultana Nasira, Md. Ashiqur Rahman, Saurav Das and Reza Rabbi

Economic Factors Influence on Funding of the Supply-Side of Housing in Kenya: Case Study Nairobi pp. 194

Faith Kanjumba, Amos Njuguna and George Achoki

Organization Strategies & Innovative Leadership Management pp. 206

Md. Ashiqur Rahman

Common External Tariff and Dynamism of Economic and Regional Integration in the WAEMU Zone: An Analysis Based on the Econometric Approach of Panels pp. 224

Martin Zahore

Investigating Factors Influencing Consumer Attitude toward SMS Advertising: An Empirical Study in Bangladesh pp. 233

Farjana Chowdhury, Mohammad Islam and Mohammad Rana

New Media & Content Mix of Popular Category of Products Advertised: A Brief Study pp. 252

Ridhwan Un Nissa and Pratika Mishra

Possibility of Applying Arabian Management Theory pp. 270

Mohammed Al-Kasasbeh

Exploring Waste and Value in a Lean Context pp. 282

Diana Chronéer and Peter Wallström

Quality of Health Services and Patients’ Satisfaction in Accredited and Non-Accredited Hospitals pp. 298

Naser Saif

Editorial: Is There Still Something to Learn about the Association of Corporate Governance with Firm Performance? pp. 306

Giovanni Bronzetti, Stefania Veltri and Romilda Mazzotta

The Association of Board Composition, Intellectual Capital and Firm Performance in a High Ownership Concentration Context: Evidence from Italy pp. 317

Stefania Veltri and Romilda Mazzotta

Board Gender Diversity, Network and Firms’ Performance in the Italian Listed Companies pp. 332

Francesca di Donato, Delio Panaro and Sara Trucco

Family Firms and Productivity: The Role of Institutional Quality pp. 343

Lidia Mannarino, Valeria Pupo and Fernanda Ricotta

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11 No. 10 pp. 361

Stephen Lee

Volume 11, issue 9, 2016

The Effects of Corporate Governance Practices on the Choice between Efficient and Opportunistic Earnings Management pp. 1

Tim Vervaat, Georgios Georgakopoulos, Konstantinos Vasileiou and Ioannis Sotiropoulos

The Importance of Collaboration and Competition Within and Outside the OECD pp. 13

Ian Jackson and John McManus

Stakeholder Engagement in Cultural Organizations: An Explorative Study on Participatory Theatre pp. 21

Maria Cleofe Giorgino

Governance of Industrial Districts: Bibliometric and Cluster Analyses pp. 36

Sara Saggese

What Do Mongolian Facebook Users Want from Advertisers? pp. 51

Massoud Moslehpour, Jargal Tumurbaatar, Khoirul Amri and Munkh-Ulzii Batmunkh

Empirical Observations on the Tracking Errors and the Risk-Adjusted Returns of REIT-Based Exchange Traded Funds pp. 63

Subhashis Nandy

Success of Post-Natural Disaster Reconstruction Projects–Significance of Community Perspective pp. 69

Kamran Shafique

The Effect of Consumer Characteristics on the Cause-Related Marketing Campaign: The Role of Personal Life Values pp. 82

Jaejin Lee and Jihye Kim

Challenges Facing Businesswomen and Their Negative Impact on the Performance of Small Businesses in the Province of Jeddah in Saudi Arabia pp. 96

Nayef Al-Ghamri

The Impact of Market Orientation on Customer Satisfaction of Private Schools in Jordan pp. 117

Shadi Altarifi, Ibrahim Aqel and Khaled Al Tarawneh

The Direction of Change Management in United Arab Emirates pp. 126

Abdulla Baddah

The Impact of Mobile Learning Applications on the Lecturer’s Role and Development of Learner’s Motivation towards Learning: Empirical Study at the Faculties Physical Education-Libya pp. 134

Altaher Alssaid, Noor Azizi Bin Ismail and Noorhayati Binti Hashim

Job Satisfaction among Academic and Non-Academic Staff in Public Universities in Malaysia: A Review pp. 148

Noorshella Che Nawi, Mohammad Ismail, Mohd Asrul Hery Ibrahim, Nursalihah Ahmad Raston, Zaminor Zamzamir Zamzamin and Azila Jaini

Technological Capability as a Key Determinant for Foreign Direct Investment: The Case of Indian Sub-Continent pp. 154

Tahir Iqbal, Abdul Razak Abdul Hadi and Sehrish Zafar

The Impact of the Application of Social Responsibility on the Creation of a Competitive Advantage for Jordanian Private Universities pp. 166

Sima Magatef

Managing Work-Family Conflict among Entrepreneurs: An Empirical Study pp. 179

Wendy Teoh, Chin Wei Chong, Siong Choy Chong and Hishamuddin Ismail

Selected Human Resources Factors as Determinants of Performance Management Framework Implementation in Kenya pp. 192

Jane Sang, Michael Korir and Bob Wishitemi

Assessing the Impact of Service Quality on Customers and Operators: Empirical Study pp. 207

Mohammad Sultan Ansari, Jamal Ahmad Farooquie and Said Gattoufi

Effects of Capital Structure and Managerial Ownership on Profitability: Experience from Bangladesh pp. 218

Md. Imran Hossain

Relationship between Strategy Implementation and Performance in Commercial Banks in Nairobi County Kenya pp. 230

Jecinta Waititu

Public Understanding of Hiwalah (Debt Transferred) pp. 254

Nashuddin -

Linguistic and Symbolic Elements in Luxury Fashion Advertising: A Qualitative Analysis pp. 265

Cesare Amatulli, Giovanni Pino, Manuela Iodice and Robert Cascio

Factors Influencing Patient Satisfaction with Pharmacy Services: An Empirical Investigation at King Fahd Armed Forces Hospital, Saudi Arabia pp. 272

AlaEddin Khalaf Ahmad, Mohammad Ali Saleh Alghamdi, Saleh Ali Saleh Alghamdi, Omar Zayyan Alsharqi and Hussein Mohammad Al-Borie

The Impacts of Performance Appraisal on Employees’ Job Satisfaction and Organizational Commitment: A Case of Microfinance Institutions in Ghana pp. 281

Ramous Agyare, Ge Yuhui, Lavish Mensah, Zipporah Aidoo and Isaac Opoku Ansah

The Relationship between Customer-Based Corporate Reputation and Customer Citizenship Behavior: The Case in Vietnam pp. 298

Nguyen Thi Van, Tran Thi Hue Chi, Vu Thi Mai Chi and Ngo Van Quang

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11 No. 9 pp. 310

Stephen Lee

Volume 11, issue 8, 2016

“Getting Big by Thinking Small”: An Empirical Analysis from Trading SME’s pp. 1

Ardita Todri and Francesco Scalera

Towards Acceptance M-Learning Approach in Higher Education in Saudi Arabia pp. 12

Alaa Badwelan, Steve Drew and Adel Bahaddad

The Influence of Blockholders, Bondholders and Families on the Venturers’ Accounting Behavior pp. 31

Simona Catuogno, Claudia Arena, Sara Saggese and Fabrizia Sarto

Innovation on Wheels in Emerging Economies: Lessons from Auto MNC’s Experience pp. 44

Rifat Sharmelly

Exploring the Potential Factors Influencing the Adoption of M-Government Services in Saudi Arabia: A Qualitative Analysis pp. 56

Raed Alotaibi, Luke Houghton and Kuldeep Sandhu

The Valuation of Brand Architectures: An Empirical Investigation in the Wine Sector pp. 73

Marco Papa and Paola Rossi

The Qualities of a Good Manager … What Does It Mean? Lessons Learned from the Undergraduate Business Students’ Perception in Kingdom of Morocco pp. 86

Younes Kohail, Youssef Saida, Jaoud Obad and Aziz Soulhi

Empirical Study on the Spillover Effect of FDI in the Egyptian and Polish Manufacturing Sector pp. 97

Amal Farag

Smart Organization Characteristics and its Impact on Social and Environmental Performance: An Empirical Study on Jordan Phosphate Mines Company pp. 106

Mohammed Al-Kasasbeh, Saleh Al-Kasasbeh and Abeer AL-Faouri

The Relation of Information Security Management System Efficiency with Organizational Agility Case Study: Isfahan Mobarakeh Steel Company pp. 116

Morteza Raei Dehaghi

The Effect of Oil Price Shocks on Economic Activity in Saudi Arabia: Econometric Approach pp. 124

Goblan Algahtani

Risk Disclosure: Empirical Investigation of UAE Companies’ Compliance with International Accounting Standards pp. 134

Sawsan Halbouni and Asifa Yasin

Malaysian Malay’s Perspective on Printed Sexy Advertisement pp. 145

Uma Devi Krisnan and Ernest Cyril de Run

Exploring the Leadership Preference of Malaysian Generation Y Employees: A Conceptual Paper pp. 152

Sharizan Sharkawi, Syed Syed Mohamad and Rosmimah Roslin

The Impact of Events Sponsorship on Attendee’s Purchase Intention: The Mediating Role of Brand Image pp. 162

Elham Tomalieh

Examination and Evaluation of the Distinguishing Features of Human Resource Management in Europe: A Study Based on Certain German and British Companies pp. 176

Liying Wei

A Meta-Analysis of the Financial Participation Impact on Firm Performance pp. 186

Olfa Aissa

Reaping the Benefits of Long Term Relationship with Suppliers: An Evidence from the Saudi Chemical Industry pp. 203

Khalid Al-Shuaibi

Roles of Affiliated Ownership on Manager’s Perquisites in Indonesia: Stage of Firm Cycle Approach pp. 213

Putu Anom Mahadwartha

Interactions between Economic Growth, FDI and Islamic Banking Development in Turkey pp. 230

Salih Kalayci and Behic Efe Tekin

Global Supply Chain Management of RMG Outsourcing: Factors Affecting Country Selection pp. 241

Mohammad Anisur Rahman and Xu Qi

Workplace Spirituality, Job Satisfaction and Organizational Citizenship Behaviors: A Theoretical Model pp. 256

Shibani Belwalkar and Veena Vohra

An Exploratory Study of Training Transfer Climate in India pp. 263

Srimannarayana M.

The Role of Community Partnership in Financial Supporting for Scientific Research pp. 273

Rasha Abbood and Nagham Neama

Reviewer Acknowledgements for International Journal of Busess and Management, Vol. 11 No. 8 pp. 287

Stephen Lee

Volume 11, issue 7, 2016

The Ethics Inside the Monetary Circuit: How Bank’s Social Responsibility Affects Money Creation pp. 1

Nadia Oliva and Andrea Pacella

The Experience and Practice of Social Support during Major Organizational Changes: The Case of the Bank Collapse in Iceland in 2008 pp. 12

Asta Snorradóttir, Gudbjorg Rafnsdottir and Birgit Aust

Industrial Ingredient Co-branding: A Brand Relationship Approach pp. 23

Daniela Andreini, Mara Bergamaschi, Giuseppe Pedeliento and Jari Salo

A Study on the Leadership Style and the Organizational Performance in Korea and USA pp. 42

Young Kwan Lee and Cheon Deok Hee

Customer Clustering Using a Combination of Fuzzy C-Means and Genetic Algorithms pp. 59

Azarnoush Ansari and Arash Riasi

Critical Success Factors for SMEs: An Empirical Study in the UK Chemical Distribution Industry pp. 67

Evripidis Lampadarios

Venture Capital Firms’ Specialization, Differences and Complementarities pp. 83

Asif Siddiqui, Dora Marinova and Amzad Hossain

The Evolution of Theories of MNEs: Minimizing the Liability of Foreignness through Globally Intelligent Subunits pp. 95

Zainap Binti Abdullah

Taxonomy of Marketing Strategies Using Bank Customers’ Clustering pp. 106

Azarnoush Ansari and Arash Riasi

Differences in Entrepreneurial Skills of College Students in the Mexican Intercultural Context pp. 120

Marco Nunez Ramirez, Teodoro Wendlandt Amezaga, Maria Alvarez Medina and Jorge Ortega Arreola

Ethical Leadership Practices: Does It Exist? Do We Care about It? An Evidences from College of Business Studies pp. 130

Naser Almutairi, Ahmed Alhussaini and Shebiab Thuwaini

Relating Cost Efficiency and Profitability of Merged Firms in the Kenyan Financial Services Industry pp. 138

Agnes Ogada, George Achoki and Amos Njuguna

Are the Functional Factors of Human Resource Management Subsisting in the Ready-Made Garments (RMG) of Bangladesh? Theory Conflicts with Reality pp. 150

Sarker Niluthpaul, Hossain Khaled and Mia Kohinur

An Analysis of the Influencing Factors of the End of City Logistics Distribution on the Base of Interpretive Structural Model pp. 163

Xinyi Dong, Hongmei Ju and Sifan Yin

The Trojan Horse of International Markets: Manipulating Websites in Access Economy pp. 172

Elham Al-Oraij and Abdulrahman Al-Aali

Blended E-Learning Constraints from the Viewpoint of Faculty Members pp. 180

Zaid Abed Alabaddi, Arwa Hisham Rahahleh and Majd Al-Omoush

Fiscal Expenditure Incentives, Spatial Correlation and Quality of Economic Growth: Evidence from a Chinese Province pp. 191

Jiangyi Qi

A Study on Consumer Perception towards E-Shopping in KSA pp. 202

Mohammad Zulfeequar Alam and Sheriff Elaasi

Corporate Social Responsibility and Consumer Buying Behavior in Emerging Market: A Mixed Method Study pp. 211

Irfan Butt

Understanding the Role of Consumer Factors and Store Factors in Private Label Purchase pp. 223

Jayakrishnan S., Rekha Chikhalkar and Ranjan Chaudhuri

Work Values of Jordanian Fresh Graduates pp. 237

Marwan Al-Zoubi

The Process of Staff Promotion in Relation to Salary or Wages Upgrade in the Public Sector Institutions: Local Government Service VS Ghana Education Service Policy Statements pp. 245

Abdul-Kahar Adam, Kwame Boakye, Augustina Ashie, Alhassan Bawah and Mavis Pobbi

A Study on Employee’s Motivation towards Employee Performance in Private University, Selangor, Malaysia pp. 281

Mahiswaran Selvanathan, Sugumaran Selladurai, Ganibay Madina, Radziah Rahman and Noor Shaik Dawood

Audit Quality, Joint-Auditors and Game Theory: Empirical Validation in the French Context pp. 292

Abdelhakim Ben Ali

The Effect of Value Added Tax on Corporate Cash Flow in Ghana pp. 303

Hussein Salia

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11 No. 7 pp. 314

Stephen Lee

Volume 11, issue 6, 2016

Social Media and Environmental Sustainability: An Overview of European Countries pp. 1

Federica De Leo, Ginevra Gravili and Pier Paolo Miglietta

Perception of Customers towards Saudi and International Quality Marks and Products: An Empirical Investigation pp. 11

Saeed Alhejazi and Nasser Kadasah

The Influence of the Frequency of the Internet Use on the Behavioral Relationship Model of the Mobile Device-Based Shopping pp. 32

Shwu-Ing Wu and Rou Jyun Chen

FDI Location Decision: Evidence from Firms Investing in China pp. 47

Omar Belkhodja

How Important Is Customer Satisfaction? Quantitative Evidence from Mobile Telecommunication Market pp. 57

Muhammad Irfan, Mohammad Farid Shamsudin and Noor Hadi

Knowledge Management Processes and Their Impact on Organizational Performance, the Adoption Balanced Scorecard: The Moderating Role of Quality Assurance Standards—An Applied Study on Private Jordanian Universities pp. 70

Mohammad Al-Hayaly and Fayez Alnajjar

Defining the Concept of Innovation and Firm Innovativeness: A Critical Analysis from Resorce-Based View Perspective pp. 87

Nur Mohd Zawawi, Sazali Abd Wahab, Abdullah Al-Mamun, Abu Yaacob, Naresh Kumar AL Samy and Syed Ali Fazal

Knowledge Creation, Innovation and Financial Performance of Firms: Evidence from Vietnam pp. 95

Thang Nguyen, Anh Phan and Mai Nguyen

Innovation for Emerging Markets Confronting Institutional Environment Challenges: Perspectives from Visionary Leadership and Institutional Entrepreneurship pp. 108

Rifat Sharmelly

Compensation Committee Quality and Effective Executive Remuneration pp. 118

Simona Catuogno, Claudia Arena and Riccardo Viganò

Organizational Social Capital and Commitment-Based HR Practices as the Determining Factors of Organizational Performance pp. 129

Chia Po Li, Khulida Kirana Yahya and Tan Fee Yean

The Reality of Talent Management Implementation: A Case Study on Royal Jordanian Airlines pp. 145

Naser Khdour

Evaluation of Degree of Coordination between Chinese Investment in Basic Research and Economic Growth pp. 159

Wu Dandan, Wang Zichen and Zheng Shengming

Factors Affecting Loyalty Customer Services Banking Industry in East Java pp. 168

Koesharijadi Koesharijadi

Do Budget Deficit Crowds Out Private Investment: A Case of Tanzanian Economy pp. 183

Samwel Mwigeka

Innovation & Performance Measurement: An Adapted Balanced Scorecard pp. 194

Rosanna Spano, Fabrizia Sarto, Adele Caldarelli and Riccardo Vigano

Relational and Identity-Making Capabilities in the Internationalization Process: The Case of US Food Service Sector pp. 205

Valentina Della Corte and Giovanna Del Gaudio

Investigating the Path from Supply Chain Integration to Business Performance: Evidence from a Sub-Saharan African Economy pp. 225

Jonathan Annan, Nathaniel Boso and Dominic Essuman

Mergers and Acquisitions on Operational Cost Efficiency of Banks in Ghana: A Case of Ecobank and Access Bank pp. 241

Johnson Yeboah and Ernest K. Asirifi

Factors Affecting Customers’ Satisfaction of Mobile Phone Subscribers: An Empirical Study on Mobile Telecommunication Industry in Bangladesh pp. 252

Netai Saha, Md. Rashidul Islam and Asif Hoque

Do ownership Concentration and Leverage Influence Firms’ Value? Evidence from Panel Data in Jordan pp. 262

Dana AL Najjar

The Effect of Organizational Agility on Quality of Work Life: A Study on Commercial Banks in Egypt pp. 271

Nafei Wageeh

University Students’ Attitudes towards E-Learning: University of Business & Technology (UBT)-Saudi Arabia-Jeddah: A Case Study pp. 286

Abdelrahim Zabadi and Amr Hussein Al-Alawi

Performance of Public Mutual Funds (PMFs) in Emerging Economies: A Case of Bangladesh pp. 296

Md. Islam and Leo Dewri

Does Investment in Information and Communication Technology Lead to Higher Economic Growth: Evidence from Bangladesh pp. 302

Junnatun Naym and Md. Akram Hossain

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11 No. 6 pp. 313

Stephen Lee

Volume 11, issue 5, 2016

Experience Abroad and Its Relation to Intercultural Competence and Cross-Cultural Tolerance pp. 1

Petia Genkova

Factors Stimulating Social Innovation in Entrepreneurship: An Empirical Evidence of Inter-Organizational Alliances in Italy pp. 12

Lamberto Zollo, Riccardo Rialti, Cristiano Ciappei and Massimiliano Pellegrini

External VS. Internal Audit in the Accounting of Complex Contractual Instruments: A Survey on EU Firms pp. 22

Massimiliano Celli

Selected Antecedents of Consumer Attitude toward a Product in an Eco-Label Context pp. 33

Sven Gross, Phillip Wilson, Jie Zhang, Chris Shao and Alan Dubinsky

Strategy under Uncertainty: Empirical Evidence from Swedish Companies Operating in Russia pp. 44

Olga Golubeva

Why Do Life Scientists Decide to Become Entrepreneurs? The Role of Motivations pp. 57

Nadia Di Paola, Rosanna Spano, Roberto Vona and Adele Caldarelli

Emotional Spousal Support Can Have Unintended Organizational Outcomes pp. 69

Sinan Caykoylu

Extract Or Not Extract? The Effect of Familism on Stock Option Plans pp. 82

Claudia Arena, Simona Catuogno, Alessandro Cirillo and Luca Pennacchio

Changes in the Axes of Convergence of Innovation Management Research pp. 96

Onexy Quintana-Martinez and Antonio-Rafael Ramos-Rodriguez

Leaders’ Image Concerns Is Moderator to Interfere with Leader Career Role and Leader Impression Management pp. 121

Mei-Mei Lin

Monitoring Mechanisms, Gender, and Information System Structure in Nigerian Non-Financial Listed Companies pp. 129

Oluyemisi Arowolo and Ayoib Che-Ahmad

Technological, Organisational and Environmental Aspects of Audit Technology Acceptance pp. 140

Khairina Rosli, Eu-Gene Siew and Paul Yeow

Effects of Occupational Health and Safety Practices on Organizational Commitment, Work Alienation, and Job Performance: Using the PLS-SEM Approach pp. 146

Ramazan Kaynak, Arzu Tuygun Toklu, Meral Elci and Ismail Tamer Toklu

The Industry Cluster Approach for Tourism Development of Central Vietnam pp. 167

Truong Trinh

The Antecedents of Women Leadership in SMEs: The Malaysian Senior Female Managerial Perspective pp. 179

Rohani Binti Husain and Li Xiao Xiao

The Customer Satisfaction Status towards Core Governmental Services in Malaysia pp. 211

Mahiswaran Selvanathan, Sugumaran Selladurai, Sarjit Gill, Puvaneswaran Kunasekaran and Pei Jun Tan

Determinants of Audit Opinion after the Scandals of Enron: Empirical Validation in the French Context pp. 219

Soltani Lynda

Energy Consumption Forecasting Using Seasonal ARIMA with Artificial Neural Networks Models pp. 231

Abdoulaye Camara, Wang Feixing and Liu Xiuqin

Analysis of Company Human Capital Network Based on the Cellular Automation pp. 244

Zirong Zhuo, Zhiwei Cheng, Yangzhou Lai and Ziyue Chen

A Meta-Frontier Function for the Estimation of Islamic and Conventional Banks’ Cost and Revenue Efficiency: The Case of Malaysia from 2006 to 2012 pp. 254

Mohamed Ghroubi and Ezzeddine Abaoub

Structured Rankings of Internet Service Providers on Data and Price in Ghana pp. 271

Michael Frimpon

The Influence of Competence, Organization Culture and Work Environment to Teacher’s Performance As Well As Its Implication on Grad Competence of State Senior Islam Schools on Padang City pp. 283

Pandi Afandi and Bambang Supeno

Organizational Agility: The Key to Organizational Success pp. 296

Nafei Wageeh

Triumph over Failure of Expatriate in an International Assignments from the International Human Resource Management Perspective pp. 310

Babin Pokharel

Design & Development the IMC Model for Chain Store pp. 315

Mohammad Aghaei, Amin Asadollahi and Meysam Azizi Kouchaksaraei

Testing the Impact of Strategic Leadership on Organizational Ambidexterity: A Field Study on the Jordanian Chemical Manufacturing Companies pp. 328

Ahmad AbuZaid

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11, No. 5 pp. 340

Stephen Lee

Volume 11, issue 4, 2016

Foreign Exchange Risk and Profit Improvement in the Comprehensive Profit Opportunity and Lost Opportunity Control Model pp. 1

Akira Nishimura

Financial Performance and Economic Impact on Capital Adequacy Ratio in Japan pp. 14

Siti Norbaya Yahaya, Nusaibah Mansor and Kazuhiro Okazaki

Disproportional Ownership Devices: Reviewing the Last 25 Years of Research pp. 22

Sara Saggese and Fabrizia Sarto

Trust and Distrust in the Relationships between Construction Firms and Real Estate Agents: Empirical Evidence from Italy pp. 37

Oronzo Trio and Antonio Iazzi

Connecting the Post-Training Task and Contextual Performance with the Essentials of Training Program and Characteristics of Trainees pp. 48

Hamid Hassan, Sarosh Asad and Yasuo Hoshino

Employer-Employee Relationships in Islam: A Normative View from the Perspective of Orthodox Islamic Scholars pp. 59

Muhammad Osama Mirza

Small and Medium Tourist Enterprises and Social Media Adoption: Empirical Evidence from Tanzanian Tourism Sector pp. 71

Albert Ndekwa and Tumaini Mujuni Katunzi

Exploring the Determinants Affecting E-Government Cloud Adoption in China pp. 81

Haiying Ji and Yikai Liang

Host-Country Market Environment, Intra-Firm Technology Transfer Performance and Corporate Sustainability: A Conceptual Study pp. 91

Syed Fazal, Sazali Wahab, Abu Sofian Bin Yaacob and Nur Fadiah Mohd Zawawi

The Innovation System on Health Public Service: A Case Study of Posyandu in Makassar, Indonesia pp. 102

Idris Idris, Ismail Tandi, Petrus Malen, Aminuddin Saade, Syamsuddin Syamsuddin and Muh. Irfan Aryawiguna

Measuring the Effectiveness of Road Transportation Logistics Performance in East Malaysia: A Conceptual Model pp. 110

Nur Fadiah Mohd Zawawi, Sazali Abd Wahab, Abu Yaacob, Naresh Kumar AL Samy and Syed Ali Fazal

The Role of Organizational Agility in Enhancing Organizational Excellence: A Study on Telecommunications Sector in Egypt pp. 121

Nafei Wageeh

Innovation Practices in Saudi Arabian Businesses pp. 136

Nisar Ahamad Nalband, Saad Alkelabi and Dafieah Awad Jaber

An Empirical Study about the Influence of Word of Mouth on Client Changing Behaviour: The Case of Computer Industry in the State of Kuwait pp. 161

Said Hajjar and Jaber Eidan

Government Expenditure Financing, Growth, and Factor Intensity pp. 178

Kuo-hao Lee

Research on the Radical Innovation of C2M Business Model—A Case Study on Redcollar MTM Men’s Suits in China pp. 194

Yingfen Zhou, Ming Xu and Rong Di

Critical Success Factors in the Implementation of Performance Management Systems in UAE Government Organisations pp. 203

Salem Jraib Alharthi

Effects of the Realistic Job Previews on Employees Job Satisfaction and Met Expectations pp. 219

Sarwat Bilal and Nadeem Bashir

Exploring the Use of Online Marketing Strategies and Digital Media to Improve the Brand Loyalty and Customer Retention pp. 228

Mohammed Nuseir

Relationship between Accounting Based Risk and Return: Analysis for Turkish Companies pp. 240

Metin Coskun and Gulsah Kulali

The Influence of Governance Mechanism on Supply Chain Performance in Developing Economies: Insights from Ghana pp. 252

Emmanuel Kwabena Anin, Dominic Essuman and Kwame Sarpong

Identifying the Effective Factors on Brand Equity from Consumers Perspective Using Aaker Model: A Case of Tehran Dairy Products pp. 265

Jamshid Jafari Drabjerdi, Masoud Arabi and Maryam Haghighikhah

An Empirical Study on Youth’s Preference for Social Networking Sites pp. 274

Sabita Mahapatra

The Effect of Knowledge Management Applications on Innovation: A Case Study in the Ministry of Planning and International Cooperation Amman-Jordan pp. 282

Jumana Al-Zoubi, Naser Aboyassin and Neda Nsor

The Impact of Technological Development on Jordanian Industrial Sector pp. 291

Mahmoud AL-Refai, Samer Abdelhadi and Adli Al-Qaraein

Behavioral Analysis of Credit Card Users in a Developing Country: A Case of Bangladesh pp. 299

Leo Dewri, Md. Islam and Netai Saha

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11 No. 4 pp. 314

Stephen Lee

Volume 11, issue 3, 2016

Empirical Analysis of Cost Estimation Accuracy in Procurement Auctions pp. 1

Timothy Fry, Robert Leitch, Patrick Philipoom and Yu Tian

Identity Processes to Trigger Turnaround in Response to Organizational Decline pp. 11

Sam Rockwell

Adoption of Information Systems (IS): The Factors that Influencing IS Usage and Its Effect on Employee in Jordan Telecom Sector (JTS): A Conceptual Integrated Model pp. 25

Abdelrahim Zabadi

CEO Risk Incentives and Real Earnings Management pp. 37

Michele Fabrizi and Antonio Parbonetti

Engineering Consultancy Practice (ECP) Business Model in Malaysia: A Structural Equation Modeling (SEM) Approach pp. 52

Justin Lai, Rosli Zin Khairulzan Yahya and Chai Chang Saar

The Players in the Accountancy Profession and Their Roles: The Case of Jordan pp. 64

Muhannad Atmeh

Quality of Working Life in the Emergency Department: Physicians’ and Nurses’ Perspective pp. 73

Naser Saif

The Research of Factors Affecting the Quality of Audit Activities: Empirical Evidence in Vietnam pp. 83

Phan Hai

Determinants of Internet Banking Adoption among Customers of Commercial Banks: An Empirical Study in the Jordanian Banking Sector pp. 95

Hussain Alwan and Abedlhalim Al-Zubi

Marketing Research of Motorcycle Industry in Taiwan—Personality Traits as Confounding Variable pp. 105

Chien Lee

Factors Affecting Students’ Choice for MBA Program in Kuwait Universities pp. 119

Abdullah AL-Mutairi and Muna Saeid

The Impact of Internal Marketing on Employees’ Performance in Private Jordanian Hospitals Sector pp. 129

Sima Magatef and Raed Ahmad Momani

Innovation in Financial Services: A Challenge for Start-Ups Growth pp. 149

Vincenzo Formisano, Maria Fedele and Emanuela Antonucci

The Possibility of Using the Internet to Transform the Role of Its Users to Promoters of Medical Products in Jordan pp. 163

Muhamad Abu-Jalil and Ashraf Aaqoulah

Underlying Dimensions of the Hindrances to the Application of Forensic Accounting Techniques in Nigeria pp. 173

Eme Efiong, Ethel Inyang and Charles Effiong

An Empirical Assessment of Health Workers’ Organisational Commitment in Ghana: A Comparative Analysis pp. 183

Henry Mensah, Kofi Akuoko and Florence Ellis

Towards a Pragmatic Perspective on Business Innovation in Western Balkan Countries: The Case of Albania pp. 193

Peter Nientied and Elona Karafili

Missing Link between Quality of Work Life and Productivity of Loan Disbursement: The Ghanaian Perspective pp. 203

Emmanuel Ampofo and Kwasi Dartey-Baah

Using of the Balanced Scorecard for Performance Evaluation: Empirical Evidence from the Listed Corporations in the Palestine Exchange (PEX) pp. 215

Raed Saad and Zahran Daraghma

Promotional Activities for Vaccine’s Market Development in Bangladesh: Advances So Far and Prospects Ahead pp. 223

Shobod Nath, Mithun Acharjee, Md. Kashedul Tuhin and Md. Nuruzzaman Forhad

Importance of Knowledge Management in Establishing Organization Strategy: Study on Saudi Arabian Airlines HR Division, Jeddah pp. 235

Khalil Yaghi and Yaser Omar Sindi

Analysis of Constraints and Opportunities in Dairy Production in Botswana: Producer’s Perspectives pp. 248

Som Baliyan and Dikgang Stephen Gosalamang

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11 No. 3 pp. 257

Stephen Lee

Volume 11, issue 2, 2016

Studying the Relationship between Brand Personality and Customer Loyalty: A Case Study of Samsung Mobile Phone pp. 1

Hadi Teimouri, Nazila Fanae, Kouroush Jenab, Sam Khoury and Saeid Moslehpour

Examining the Relationships between Destination Image, Place Attachment, and Destination Loyalty in the Context of Night Markets pp. 11

Yu-Jen Chiang

Youths’ Social Media Adoption: Theoretical Model and Empirical Evidence pp. 22

M. Akram and Wafi Albalawi

Supervisor-Subordinate Communication: Workplace Bullying and the Tyrannical Mum Effect pp. 31

Jeremy Beakley

The Dark Side of Virtual Office and Job Satisfaction pp. 40

Jindan Zhang

Organizational Excellence as the Driver for Organizational Performance: A Study on Dubai Police pp. 47

Hassan Al-Dhaafri, Abdullah Al-Swidi and Ali Ali Al-Ansi

Does the Anger Rumination has an Effect on the Employee Creativity pp. 53

Ebru Gozukara and Yagmur Ozyer

The Categorising Characteristics of Facebook Pages: Using the K-Means Grouping Method pp. 60

Pin Luarn, Hong-Wen Lin, Yu-Ping Chiu, Yu-Liang Shyu and Pei-Ching Lee

The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction pp. 69

Ivan Vratskikh, Raed Masadeh, Musa Al-Lozi and Mahmoud Maqableh

An Evaluation of the Effectiveness of Environment Policy in Jordan pp. 92

Adel Shamaileh

Exploratory Study of Leadership Behavior Impact on Environmental Performance of Industrial Companies in Libya pp. 119

Tarek Alaati, Muhammad Nizam, Ary Setyawan and Prabang Setyono

Testing the Model of Relationship and Impact of Administrative Leadership on Human Resource Training and Customer Satisfaction: Structural Equation Modeling (SEM) pp. 127

Ali Musbah, Nasser Habtoor and Mohd Maram

A Critical Analysis on Pension Fund Performance: An Assessment in the Perspective of Political Economy of Accounting pp. 141

Gaguk Apriyanto, Eko Ganis Sukoharsono, Gugus Irianto and Erwin Saraswati

Analyzing the Influence of International Entrepreneurship on the SMEs Exporting Performance Using Structural Equation Model: An Empirical Study in Jordan pp. 153

Mohammed Nuseir

An Empirical Study to Examine the Effect of Realistic Job Preview on Expectancies, Personal Goals and Performance pp. 164

Hanadi Chehade and Said EL Hajjar

Linking National Culture and Product Innovation Performance: What Really Influences the Interplay, Strategy Formulation Or Implementation Effectiveness? pp. 184

Kinfe Beyene, Sheng Shi and Wu Wei

Strategic Management in Vietnam State-Owned Enterprises (SOE) pp. 197

Nguyen Thanh Hai

The Determinant of Inbound Tourism in China pp. 205

Huiling Wang and Junmin Xi

Effect of Compensation, Motivation and Organizational Climate on Employee Satisfaction: Study on PT. Sumber Alfaria Trijaya Tbk. in Gedangan-Sidoarjo pp. 212

Sudarno Sudarno, Priyono Priyono and Dinda Sukmaningrum

A Decision-Making Model of Low-Carbon Supply Chain Based on Government Subsidy pp. 221

Xu Qi and Xiao Li-Jun

Staff Perceptions of Obstacles to Quality Management Systems in Low- and High- Performing Hospitals in Jordan pp. 232

Ashraf A’aqoulah, Ahmed Kuyini, Musa Ajlouni, Naser Saif and Atef Al-Raoush

Intention and Usage of Human Resource Information Systems among Ghanaian Human Resource Managers pp. 241

Ebenezer Ankrah and Evans Sokro

How Individual-focused Transformational Leadership Enhances Its Influence on Job Performance through Employee Work Engagement pp. 249

Amin Pourbarkhordari, Er Hua Zhou and Javad Pourkarimi

Effect of Leadership Styles, Organizational Climate and Ethos of Work on Employee Productivity (PT. HP Metals Indonesia the Powder Coating) pp. 262

Ade Parluangan Nasution, Ponco Bambang Mahargiono and Yoyok Soesatyo

Effects of Holidays on the Malaysian Stock Exchange pp. 274

Wong Pik Har and Lim Wei Chih

Modeling Factors Affecting Student’s Usage Behaviour of E-Learning Systems in Lebanon pp. 299

Raed Masadeh, Ali Tarhini, Ashraf Bany Mohammed and Mahmoud Maqableh

Implementation of Business Process Re-Engineering in the Service Sector pp. 313

Abdullah Aldakhil

Analyze of Slight & Sever Injury Resulted from Traffic Accidents in Jordan: Applied Statistics Study pp. 323

Adeeb Ahmed Ali AL Rahamneh

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11, No. 2 pp. 332

Stephen Lee

Volume 11, issue 1, 2015

Trust as Governance Tool in Hybrid Organizations: A Case Study for the Dance Industry in the Netherlands pp. 1

Frank A. G. Den Butter and Jelle V. Joustra

Alliance Process: A Micro Behavioral View pp. 20

Rajesh Kumar

Attitudes towards Vocational Education and Training in the Context of United Arab Emirates: A Proposed Framework pp. 31

Saif Ahmed Alnaqbi

Organizational Strategies to Manage Expatriate Worries about Pollution Levels in Megacities pp. 39

Rikke Jørgensen, Urban Kjellen and Øystein Moen

The Rise of Corporate Social Responsibility: A Tool for Sustainable Development for the SMEs in Saudi Arabia pp. 54

Muhammad Khurshid, Abdullah Aldakhil, Muhammad Moinuddin Abro, Alamzeb Aamir and Omair Mujahid Malik

The Influence of the Discipline and Compensation against Work Productivity (Study on the Security Services Company, PT Garuda Milky Artha Surabaya) pp. 64

Dewi Tri Wijayati Wardoyo

Role of Leadership in Employees’ Work Engagement: Organizational Identification and Job Autonomy pp. 72

Izlem Gozukara and Omer Simsek

The Research on the Factors Analysis of Platform Economy City: A Case Study of Shanghai pp. 85

Ying Chen and Zhengyang Chen

Why Callable Bonds Are not Called When the Market Price Reaches the Call Price: A Duration Argument pp. 90

Samih Azar

Study on ICT Industrial Integration in New Industrial Revolution: A Survey of Chinese Mainland and Taiwan pp. 95

Shih-Feng Tsai and Xiao Ke Zhou

The Awareness of External Auditors and the Management of Kuwaiti Listed Companies on Determinants of Audit Fees: An Exploratory Study pp. 108

Faisal Alanezi and Mishari Alfraih

The Research of Customers Satisfaction and Public Policy & Marketing Design in Special Interest Tourism—Macao Culinary Tourism pp. 124

Xin Wang and Ting Meng

Key Success Factors of SME Entrepreneurs: Empirical Study in Vietnam pp. 136

Tran Trang

Impulse Buying Behaviour of Generation Y in Fashion Retail pp. 144

Nasreen Khan, Lai Hui Hui, Tan Booi Chen and Hong Yong Hoe

Applying Electronic Customer Processes to Electronic Customer Retention (Field Study in Jordanian Telecommunication Sector) pp. 152

Abdelwahhab Allozi, Haroun Alryalat and Wa'el Hadi

The Role of Accounting in Colleges Increase the Credibility of Future Accountants pp. 164

Untung Lasiyono and Siti Istikhoroh

Weak Form Efficiency of the Amman Stock Exchange: An Empirical Analysis (2000-2013) pp. 173

Izz eddien N. Ananzeh

Differences among Different DGBLs Learners pp. 181

Yu-Ling Lin

The Inter-Firm Value Effect in the Qatar Stock Market: 2005-2014 pp. 189

Omar Gharaibeh

Selection Factors of Market Segments and Porter’s Generic Marketing Strategies: Evidence from an Emerging GCC Market pp. 199

Mansour Lotayif

Evidence of Morocco Industry Long-Term Return Contrarian pp. 216

Omar Gharaibeh

The Impact of Organizational Climate and Psychological Capital on Organizational Citizenship Behavior pp. 224

Taghrid Suifan

The Mediating Effects of Organizational Commitment on the Relationship between Transformational Leadership Style and Job Performance pp. 231

Dhaifallah Almutairi

Effective Factors of Diversified HR and Relationship Management: A Qualitative Case Study on TokyaTech, NY pp. 242

Nadir Kolachi

Relationship between Customer Satisfaction and Customer Loyalty in the Retail Banking Sector of Ghana pp. 249

Ernest Tweneboah-Koduah and Augustine Yuty Duweh Farley

Reviewer Acknowledgements for International Journal of Business and Management, Vol. 11, No. 1 pp. 263

Stephen Lee