International Journal of Productivity and Quality Management

2006 - 2025

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Volume 12, issue 4, 2013

TQM practices in electric fan manufacturing industry of Pakistan pp. 361-378

Shahab Alam Malik, Kanwal Nasim and Muhammad Zahid Iqbal

Innovative experimental-numerical method for quality control during sausages production pp. 379-392

Giancarlo Giacchetta and Barbara Marchetti

Interpretive structural modelling of enablers of quality technical education: an Indian perspective pp. 393-409

Victor Gambhir, N.C. Wadhwa and Sandeep Grover

Application of Taguchi technique for the optimisation of micro-end milling process parameters pp. 410-425

P.R. Periyanan, U. Natarajan and S.H. Yang

Productivity determinants in Oman construction industry pp. 426-448

Md. Anisul Islam and Mohammad Miftaur Rahman Khan Khadem

Performance improvement and cost minimisation for manufacturing components in a fabrication plant by the application of Lean with TRIZ principles pp. 449-465

V.R. Muruganantham, P. Navaneetha Krishnan and K.K. Arun

TQM tools and techniques in promoting team working culture in the manufacturing organisations pp. 466-479

Nagarajan Ramesh and A. Ravi

Volume 12, issue 3, 2013

Cost modelling in maintenance using time-driven activity-based costing pp. 247-270

Anwar Meddaoui and Driss Bouami

The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: a study of King Khalid Hospital pp. 271-286

Rateb J. Sweis, Ali Al-Mansour, Mohammad Tarawneh and Ghadeer Al-Dweik

Intelligent quality management system using analytic hierarchy process and fuzzy association rules for manufacturing sector pp. 287-312

Phebe Abraham and L. Suganthi

A combination model using strategic alignment model and balanced scorecard and strategies' prioritisation based on TOPSIS technique pp. 313-326

Mehrdad Nazari Asli, Vahid Majazi Dalfard and Kiarash Poursalik

Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making pp. 327-344

Mohammad Mehdi Tavakoli and Hadi Shirouyehzad

Differences between Six Sigma applications in manufacturing and the service industry pp. 345-360

Andrea Chiarini

Volume 12, issue 2, 2013

Concurrent engineering and manufacturing flexibility: an integrated model pp. 121-140

Arash Shahin and Narges Rostamian

E-maintenance for household and similar appliances pp. 141-160

Roberto Lazzarini, Cesare Stefanelli, Mauro Tortonesi and Giovanni Virgilli

On the selection of significant variables from unreplicated factorial designs pp. 161-184

Nuno Ricardo Costa, José Palma and Zulema Lopes Pereira

Multi-response optimisation of electrical discharge machining process using combined approach of RSM and FIS pp. 185-208

Jambeswar Sahu, S.S. Mahapatra and D. Puhan

An intelligent multivariate approach for optimum forecasting of daily ozone concentration in large metropolitans with incomplete inputs pp. 209-225

Ali Azadeh, Mohammad Sheikhalishahi, Morteza Saberi and M.H. Mostaghimi

Expectations of professional graduates from organisations: a diagnostic study pp. 226-245

Prince Augustin and R.P. Mohanty

Volume 12, issue 1, 2013

Systematic improvement of value streams - fundamentals of value stream oriented process management pp. 1-17

Peter Kuhlang, Sabine Hempen, Wilfried Sihn and Jochen Deuse

Robust control charts for controlling location parameter pp. 18-37

Nandini Das and Lalit Sachan

Development of an integrated TQM-based system for university accreditation requirements pp. 38-60

Gary P. Moynihan and Rajwinder Sachdeva

Unique TQM practices and logistics performance pp. 61-76

Jeremy Bellah, Pamela J. Zelbst and Kenneth W. Green Jr.

Internal marketing for Six Sigma success: a conceptual framework pp. 77-93

Sam K. Formby and Dinesh S. Dave

Design of cumulative sum control schemes for truncated Poisson distribution pp. 94-119

S. Balamurali and M. Kalyanasundaram

Volume 11, issue 4, 2013

A framework for comparative evaluation of lean performance of firms using fuzzy TOPSIS pp. 371-392

Sanjay Kumar, Bhim Singh, Mohammed Asim Qadri, Y.V. Satya Kumar and Abid Haleem

Implementing TQM initiatives in public service organisations: case of academic libraries pp. 393-411

Ville Tuomi, Mian M. Ajmal and Petri T. Helo

Doing more with less: a pharmaceutical supplier case pp. 412-433

Dimitrios Folinas and John Ngosa

An AHP/DEA ranking method based on service quality approach: a case study in hotel industry pp. 434-445

Hadi Shirouyehzad, Farhad Hosseinzadeh Lotfi, S. Mohammad Arabzad and Reza Dabestani

The impact of TQM practices on service quality in cellular communication companies in Jordan pp. 446-474

Sulieman Ibraheem Shelash Al-Hawary and Amr Adel Ahmad Abu-Laimon

How many steps to quality? From Deming cycle to DMAIC pp. 475-489

Mark Gershon and Jagadeesh Rajashekharaiah

Volume 11, issue 3, 2013

A model to derive software maintenance policy decision pp. 247-268

A. Subash Babu, Udit Sanghi, Ateekh Ur Rehman, Adel M. AL-Shayea and Mohamed Abdel Fattah Sharaf

Evaluation of division's efficiency of physical education organisation in Isfahan province by data envelopment analysis pp. 269-286

Zohreh Pourakbar, Behrouz Arbabshirani, Seyed Reza Hejazi, Gholam-Ali Raissi-Ardali and Hadi Shirouyehzad

A signalling framework for drivers of ISO 9000 certification in services and manufacturing pp. 287-310

Giovanni Mangiarotti and Cesare Riillo

Corporate social responsibility: employee perspective pp. 311-333

Jasmine Taneja Jha and Joginder Kumar Nanda

Multiple parameters optimisation in micro-WEDG process pp. 334-356

Pr. Periyanan and U. Natarajan

Supplier selection in supply chain using analytical hierarchy process pp. 357-369

Anilkumar H. Maurya, B.E. Narkhede, Rakesh D. Raut and Akshay S. Shrawge

Volume 11, issue 2, 2013

Multi-objective economic-statistical design of MEWMA control chart pp. 131-149

Amirhossein Amiri, Hamed Mogouie and Mohammad H. Doroudyan

A fuzzy multi attribute decision making approach for evaluating effectiveness of advanced manufacturing technology - in Indian context pp. 150-178

Sanjeev Goyal and Sandeep Grover

Relationships between total quality management and Six Sigma inside European manufacturing companies: a dedicated survey pp. 179-194

Andrea Chiarini

A model to assess the lean capabilities of automotive industries pp. 195-211

P.G. Saleeshya, D. Austin and N. Vamsi

Total quality management and operational flexibility impact on hospitals performance: a structural modelling approach pp. 212-227

Main Naser Alolayyan, Khairul Anuar Mohd Ali and Fazli Idris

An integrated fuzzy AHP-fuzzy TOPSIS approach for AS/RS selection pp. 228-245

Hande Erdoğan Aktan and Ömür Tosun

Volume 11, issue 1, 2013

Soft TQM practices in Indian cement industry - an empirical study pp. 1-28

Tripti Singh and Rameshwar Dubey

Development and validation of an instrument for measuring critical success factors (CSFs) of technical education - a TQM approach pp. 29-56

Anil R. Sahu, Rashmi R. Shrivastava and R.L. Shrivastava

Labour productivity measurement through classification and standardisation of products pp. 57-72

Mohammadreza Salehi, Hadi Shirouyehzad and Reza Dabestani

Measuring and decomposing productivity change using Hicks-Moorsteen index numbers: evidence from Indian banks pp. 73-95

Hitesh Arora and Padmasai Arora

An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: the case of Syrian manufacturing organisations pp. 96-115

Mohamed Haffar, Wafi Al-Karaghouli and Ahmad Ghoneim

Prioritisation of departments based on service quality dimensions in Isfahan Steel Company: a multiple criteria decision making approach pp. 116-130

Arash Shahin, Elham Mehrparvar and Hadi Shirouyehzad

Volume 10, issue 4, 2012

Performance of control chart using generalised lambda distribution pp. 411-427

Nandini Das

Supply chain integration in an Italian automotive company: the case of a kitting system implementation pp. 428-446

Maurizio Bevilacqua, Filippo Emanuele Ciarapica and Claudia Paciarotti

Combination of theory of constraints, root cause analysis and Six Sigma for quality improvement framework pp. 447-463

Ming-Chang Lee and To Chang

Selecting optimum maintenance strategy by analytic network process with a case study in the mining industry pp. 464-483

Arash Shahin, Ehsan Pourjavad and Hadi Shirouyehzad

Multi-objective optimisation for the micro-end milling process using Taguchi quality loss function pp. 484-497

Pr. Periyanan, U. Natarajan and S.H. Yang

A distance function approach to multi-response optimisation in determining optimal factor setting pp. 498-513

Subrata Mondal and Prasun Das

Quality assurance of information in performance measurement systems pp. 514-530

Mattias Elg and Anders Fundin

Volume 10, issue 3, 2012

Principal component analysis (PCA)-based approaches for the multi-response optimisation: an issue and the recommendation pp. 267-287

Rina Chakravorty, Susanta Kumar Gauri and Surajit Pal

Productivity and quality improvement through value stream mapping: a case study of Indian automotive industry pp. 288-306

Jaiprakash Bhamu, J.V. Shailendra Kumar and Kuldip Singh Sangwan

Service quality at Jordanian commercial banks: what do their customers say? pp. 307-334

Sulieman Ibraheem Shelash Al-Hawary and Amal Metabis

Total quality management: literature review and an agenda for future research pp. 335-373

Amrendra Kumar Singh and Rakesh L. Shrivastava

Factors influencing the repurchase intention and customer satisfaction: a case of Jordanian telecom companies pp. 374-387

Abbas Al-Refaie, Issam S. Jalham and Ming-Hsien Caleb Li

Implementation of DMAIC methodology in supply chains to reduce customer end-rejections: a case study in an Indian SME pp. 388-409

T. Senthilkumar, S. Karthi, S.R. Devadasan, N.M. Sivaram, C.G. Sreenivasa and R. Murugesh

Volume 10, issue 2, 2012

Total failure mode and effect analysis: a powerful technique for overcoming failures pp. 131-147

C. Krishnaraj, K.M. Mohanasundram, S.R. Devadasan and N.M. Sivaram

Resource-constrained project scheduling: a case study pp. 148-163

Hongze Ma

Critical success factors: mapping and examining in process management context pp. 164-206

Kamran Rezaie, Bakhtiar Ostadi and Sahar Tadayoun

Control charts for monitoring the autocorrelated process parameters: a literature review pp. 207-249

D.R. Prajapati and Sukhraj Singh

Application of MCDM methods in short-term planning for private universities based on balanced scorecard: a case study from Iran pp. 250-266

Sarfaraz Hashemkhani Zolfani and Abdolhamid Safaei Ghadikolaei

Volume 10, issue 1, 2012

Parameters design and performance analysis of a software-based mechatronics system using Taguchi robust design - a case study pp. 1-24

R. Amuthakkannan

A combination of Russell model and neutral DEA for 3PL provider selection pp. 25-39

Majid Azadi, Kamyar Hosseinzadeh Zoroufchi and Reza Farzipoor Saen

Organisation structure, reward and communication design for implementation of knowledge management solution pp. 40-68

S. Nagarajan, K. Ganesh, A.T. Resmi, S.P. Anbuudayasankar and R. Hemachitra

Justification of TQM-TPM implementations in manufacturing organisations using analytical hierarchy process: a decision-making approach under uncertainty pp. 69-84

Kanwarpreet Singh and Inderpreet Singh Ahuja

Six Sigma project selection via quality function deployment pp. 85-111

Muthuswamy Shanmugaraja, M. Nataraj and Nallasamy Gunasekaran

Performance evaluation of the hospital services - a fuzzy analytic hierarchy process model pp. 112-130

K.R. Sinimole