International Journal of Productivity and Quality Management

2006 - 2025

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Volume 36, issue 4, 2022

An analytical approach of feta-cheese production line based on overall equipment effectiveness pp. 459-477

Panagiotis Tsarouhas and Theodoros Varzakas

The challenge of Six Sigma DMAIC project integration in a Tunisian manufacturing company: case study pp. 478-501

Kaouthar Lamine

Bayesian modified group chain sampling plan for binomial distribution using beta prior through quality region pp. 502-517

Waqar Hafeez and Nazrina Aziz

Designing chicken feeder aids using Kano-ergonomic function deployment in West Sumatra small and medium sized enterprise pp. 518-552

Nilda Tri Putri, Nabila Humaida, Hilma Raimona Zadry, Maria Endo Mahata and Elita Amrina

Analysis on employees' perception towards ERP implementation and its impact in different organisation pp. 553-568

Sushree Sangita Ray, Somabhusana Janakiballav Mishra and Subhashree Dash

Ensuring quality in higher education institutions: going beyond quality assurance system pp. 569-588

Albert Justice Kwarteng

Bolstering measures for adopting lean construction in the South African construction industry pp. 589-603

Matthew Ikuabe, Clinton Aigbavboa, Douglas Aghimien and Pretty Ramaru

Volume 36, issue 3, 2022

Improving the productivity and sustainability of a conglomerate process in a manufacturing industry - a case study pp. 313-332

Nikhil Nandakumar and P.G. Saleeshya

Quality management system and ISO 9001:2015: a comparison between enterprises certified and do not certify - evidence from small enterprises in an emergent country pp. 333-352

Haroldo Macedo Fontoura, Lucas Schmidt Goecks, Bruna Strapazzon Do Couto and André Luis Korzenowski

Critical success factors of total quality management practices using Pareto analysis pp. 353-381

Kashif Ali and Satirenjit Kaur Johl

Performance evaluation of insurance sector using balanced scorecard and hybrid BWM-TOPSIS: evidence from Iran pp. 382-402

Sahar Rahmati and Soroush Avakh Darestani

A case study on the service quality perception in a university mall: customers' perspective pp. 403-416

Ammar Moohialdin and Muhammad Saiful Islam

Design of self-starting multivariate control chart for monitoring patients suspected to bone marrow metastasis pp. 417-438

Mahmood Shahrabi, Amirhossein Amiri, Hamidreza Saligheh Rad and Sedigheh Ghofrani

Integration of simulation modelling and lean management to improve patient flow at outpatient clinics pp. 439-458

Ahmed Shaban, George Ayad and Neamat Gamal Saleh Ahmed

Volume 36, issue 2, 2022

An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction pp. 169-186

Haitham M. Alzoubi, Gouher Ahmed and Muhammad Alshurideh

Airline dynamic price prediction using machine learning pp. 187-207

Kushal Kumar Ruia, Utkarsh Daga, Aditya Tripathi, Maruf Nissar Rahman and Saurabh Bilgaiyan

Developing strategies to prioritise and mitigate the risks occurring in project management practices for an agile organisation - a perspective of Industry 4.0 technologies pp. 208-241

Santosh B. Rane and Yahya Abdul Majid Narvel

Navigating recruitment paradox towards human resource productivity through ambidexterity pp. 242-264

Mohammad Ali Mahbod, Arash Shahin and Ali Nasr Isfahani

Insights into customer online reviews of service quality in hotels: evidence from Vietnam pp. 265-292

Ha Thu Nguyen, Anh Thi Tu Le, Hoang Nguyen and Phong Thai Le

Development and validation of instrument for service quality of TQM educational institutions: external customers' perspective pp. 293-311

Albert Justice Kwarteng

Volume 36, issue 1, 2022

Toward a sustainable social healthcare enterprise development model pp. 1-26

Nuttasorn Ketprapakorn and Sooksan Kantabutra

Technological development and mitigation of environmental impact through ISO 14000: a review pp. 27-45

Alejandro Barragán-Ocaña, Paz Silva-Borjas, Katya Amparo Luna-López and María Del Pilar Longar-Blanco

Representative bias and investment decision: the moderating role of accounting disclosure. An empirical study using structural equation modelling approach pp. 46-65

Jafer Alsawalhah

Measuring level of performance of public transport sector: a case of India pp. 66-92

Abhinandan Khajuria, Supran Kumar Sharma and Dalip Raina

Determinants of sustainable growth in Indian banking industry: an ISM approach pp. 93-109

Nikhil Dogra and Mohd Adil

European banking groups' efficiency in a decade: an empirical investigation on the determinants pp. 110-126

Francesca Pampurini and Anna Grazia Quaranta

Modelling the critical factors to control the warpage defect in a housing unit in a braking system using the analytic hierarchy process pp. 127-149

V. Sivabharathi, Roshni Pradhan, K. Mathiyazhagan and A. Senthil Kumar

Application of heuristics for packing problems to optimise throughput time in fixed position assembly islands pp. 150-168

Thomas Henke and Jochen Deuse

Volume 35, issue 4, 2022

Smart services' quality scale pp. 429-446

Riham Adel

Study on university research performance based on systems theory: systematic literature review pp. 447-472

Adhi Indra Hermanu, Mery Citra Sondari, Muhammad Dimyati and Diana Sari

A hybrid decision making framework based on fuzzy PIPRECIA-fuzzy EDAS for failure mode and effects analysis pp. 473-493

Rajesh Attri and Akanksha Mishra

Design and validity of a holistic scale for service-quality self-assessments: a case study in service companies pp. 494-516

Jasmin Herrera-de-la-Barrera, Claudio Romano Narvaez-Zuñiga, Maria Auxiliadora Iglesias-Navas and Alexander Pulido-Rojano

The influence of rewards and the organisational environment on employee retention pp. 517-542

Álvaro Dias, Sara Barros, Leandro Pereira, Renato Lopes Da Costa and Rui Gonçalves

National culture, trust, social networking and knowledge sharing within a knowledge-intensive sector: a mediation analysis pp. 543-575

Jumana Ziad Al Zoubi, Samer Eid Dahiyat, Ahmad M. Obeidat and Naser A. Aboyassin

The role of equity in the relationship between job evaluation and employee performance in Jordan Industrial Estates pp. 576-598

Mohamed Mahmoud Khtatbeh, Anuar Shah Bali Mahomed, Suhaimi Bin Ab Rahman and Rosmah Mohamed

Volume 35, issue 3, 2022

An ISM approach for lean implementation barriers in labour intensive Indian ceramic SMEs pp. 281-307

Jagdish Bhadu, Jaiprakash Bhamu, Dharmendra Singh and Kuldip Singh Sangwan

The culture play, a key role in management consulting firms pp. 308-331

Renato Lopes Da Costa, Leandro Pereira, Álvaro Dias and Rui Gonçalves

Enhancement of the efficiency of internal supply chain production system through process-to-process interaction pp. 332-351

Mohd Norzaimi Che Ani, Shahrul Kamaruddin and Ishak Abdul Azid

Lean manufacturing practices for enhancing firm performance in medium enterprises: a case study from Indian context pp. 352-382

Sachin Saini and Doordarshi Singh

Quality circles implementation in an Indian scientific equipments manufacturing company: a case study pp. 383-414

Shaman Gupta and Pankaj Chandna

Entrepreneurship orientation in the handicraft industry in Bali, Indonesia using the triple helix concept pp. 415-428

Ni Luh Wayan Sayang Telagawathi, Made Setini, Ni Made Suci, Ni Nyoman Yulianthini, Daru Asih and Ni Made Satya Utami

Volume 35, issue 2, 2022

The external environment dynamics analysis towards competitive advantage and company performance: the case of manufacture industry in Indonesia pp. 143-156

S. Riyadi and M. Munizu

Quality improvement with fault tree analysis and failure mode effect analysis - a case study in a chroming applicator pp. 157-170

Elia Oey and Evelyn Soenartio

Inferiority feeling and conspicuous buying behaviour: analysing quality of life concerns among consumers in Mexico pp. 171-192

Prof Rajagopal

Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach pp. 193-219

Ram Nath Yadav, Devendra Kumar, Ajay Kumar Sharma and Naveen Virmani

Enablers and barriers for adoption of lean system: a mix method approach pp. 220-240

Muhammad Zia-ur-Rehman, Muhammad Hashim, Hakeem-ur-Rehman, Shahzad Iqbal, Sajjad Ahmad Baig, Yusra Khalid and Ayesha Khan

The relationship between innovation and kaizen culture among electrical and electronics manufacturing companies in Malaysia pp. 241-261

Siew Mui Kong and Rajendran Muthuveloo

Investigating the impact of organisational cohesion on employees' productivity of Mashhad bus organisation, using the adaptive neuro fuzzy inference system pp. 262-280

Zahra Nikkhah-Farkhani, Alireza Khorakian, Shokoofe Loqmani-Devin and Mina Boustani-Rad

Volume 35, issue 1, 2022

Activity-based costing in the public sector and non-profit organisations: towards risk-based approach pp. 1-16

Bakhtiar Ostadi and Reza Zare

Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator pp. 17-39

Tomás José Fontalvo-Herrera, Roberto Herrera and Jesús Zambrano

Multivariate statistical process monitoring and control of machining process using principal component-based Hotelling T 2 charts: a machine vision approach pp. 40-56

Ketaki Joshi and Bhushan Patil

The role of servant leadership and work engagement in improving extra-role behaviour and teacher performance pp. 57-77

Yustinus Budi Hermanto and Veronika Agustini Srimulyani

Design of experiments and Monte Carlo simulation-based prediction model for productivity improvement in printing industry pp. 78-116

Santosh B. Rane, Prathamesh R. Potdar and Nandkumar Mishra

Process improvement using lean tools: a case from carpet manufacturing industry pp. 117-142

Bhavna Pandey, Vinod Yadav, Avanish Singh Chauhan and Ajay Rathore