International Journal of Productivity and Quality Management

2006 - 2025

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Volume 31, issue 4, 2020

Local brand franchise competition in the disruption era pp. 445-460

N.S. Subawa, N.W. Widhiasthini and N.P.I. Permatasari

Firefly enabled agility assessment in manufacturing systems pp. 461-482

P.G. Saleeshya, R. Nithesh, K. Sanesh and Sai Krishna S

Short-run univariate quality control approaches pp. 483-507

Koh Chin Kok, Chin Jeng Feng and Shahrul Kamaruddin

Productivity growth in Indian telecommunications equipment industry pp. 508-526

Dipayan Datta Chaudhuri and Aashish Yadav

Ripple effect of moral hazard: how does CSR misconduct impact firm performance in the dairy industry? pp. 527-546

Xiaohua Meng, Yunli Zhu and Meiling Zhong

Information technology drivers of supply chain agility: implications for market performance pp. 547-573

Ayman Bahjat Abdallah and Haya Fawzi Ayoub

Evaluating the influence of individuals' personality characteristics on the preference of choosing and buying goods with an emphasis on the moderating role of mental involvement pp. 574-592

Seyed Fathollah Amiri Aghdaie, Hamidreza Talaie and Paria Soltanpour

Statistical analysis to predict the surface roughness in single point incremental forming of Cu67Zn33 alloy pp. 593-604

Manish Oraon

Volume 31, issue 3, 2020

Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach pp. 295-318

Yannis Politis and Evangelos Grigoroudis

The effect of total quality management practices on the performance of enterprise resource planning projects: the case of Jordan pp. 319-348

Rateb J. Sweis, Rawan Suleiman, Niveen M. AlSayyed and Taghrid Suifan

Patient satisfaction in hospital emergency services: a perspective from Portugal pp. 349-368

Daniel Ferreira Polónia, Ana Alexandra Da Costa Dias and Rui Diogo Soares Dos Santos

An operational approach to gauge the lean performance in bias tyre manufacturing: a case study pp. 369-389

Anand Sasikumar and Padmanav Acharya

Productivity improvement of an electrical appliance industry by implementing lean manufacturing tools and a low-cost intervention (a case study) pp. 390-411

Anil Chaudhary, Ashish Kumar Singh and M.L. Meena

Interactions dynamics between the performance management system and the quality management system pp. 412-433

Mira Thoumy and Marie-Hélène Jobin

An internal cooperation as a driver of total quality management pp. 434-444

Gun Jea Yu, Hojin Jung and Kyoung-Min Kwon

Volume 31, issue 2, 2020

A case study on productivity improvement in a display cases manufacturing industry pp. 151-166

R. Jayachitra and S. Parthasarathy

Integrating Kano customer satisfaction coefficient and SIPA grid for service quality improvement pp. 167-188

Elia Oey, Tiara Paramitha and Novita Novita

An application of the Kano model and retail service quality scale to Vietnamese supermarkets pp. 189-206

Ha Thu Nguyen

Modelling construction labour productivity using evolutionary polynomial regression pp. 207-226

Sasan Golnaraghi, Osama Moselhi, Sabah Alkass and Zahra Zangenehmadar

What is the role of expert intuition in process control? pp. 227-243

Mark D. Hanna, Dirk Pons and Venkateswarlu Pulakanam

The role of national culture in change management in Jordanian firms pp. 244-270

Najm A. Najm, A.S.H. Yousif, Naser A. Aboyassin, Mohammad S. Alhmeidiyeen and Jumana Al Zoubi

Productivity and quality improvement through DMAIC in SME pp. 271-294

K. Soundararajan and K. Janardhan Reddy

Volume 31, issue 1, 2020

An interpretative structural modelling approach to analysing root causes of defective jobs: a case study in an automobile service industry pp. 1-27

Dharyll Prince Abellana

Driving process improvement from customer preference with Kansei engineering, SIPA and QFD methods - a case study in an instant concrete manufacturer pp. 28-48

Elia Oey, Bernice Ngudjiharto, Wennie Cyntia, Monique Natashia and Scherly Hansopaheluwakan

The conceptual framework of kaizen influence on employee performance pp. 49-67

Mehdi Shojaei and Parisa Shojaei

The concept of ergonomic evaluation for industrial building spaces pp. 68-78

Deevesh Sharma and Monica Sharma

An algorithm for identifying loyal customers in C2C electronic commerce models pp. 79-97

Azarnoush Ansari and Ali Sanayei

Empirical study of the performance of Ontario's pulp and paper mills using bootstrap data envelopment analysis pp. 98-133

Shashi K. Shahi and Mohamed Dia

Risk analysis on the current design of wooden-hulled boats with outrigger using fuzzy FMEA pp. 134-149

Miriam F. Bongo, Junny Ann Inot and Claitee Sebios

Volume 30, issue 4, 2020

Presenting a productive and sustainable model of integrated management system for achieving an added value in organisational processes pp. 429-461

Mohammad Hossein Karimi Gavareshki, Morteza Abbasi, Mahdi Karbasian and Ramin Rostamkhani

Leagile manufacturing paradigm in the production of jet pump - an implementation experience pp. 462-487

K. Balakrishnan, S.R. Devadasan, V.M.M. Thilak and D. Selvi Soundaram

Cable insulation productivity improvement using Lean Six Sigma pp. 488-508

Fikri Dweiri and Samar Ishaq

Impact of implementation of ISO 22000 on food safety throughout the supply chain: insights from Poland, Slovakia and Portugal pp. 509-526

Dominik Zimon and Pedro Domingues

Matrix-based tolerance analysis for multi-component selective assembly with geometric and dimensional features using genetic algorithm pp. 527-560

A.K. Jeevanantham, S.V. Chaitanya and Rajeshkannan Ananthanarayanan

A modelling approach to assess technology effect on wheat farms performance in semi-arid areas pp. 561-577

Hayat Lionboui, Fouad Elame, Abdelghani Boudhar, Rachid Hadria, Brahim El Boukari and Tarik Benabdelouahab

Volume 30, issue 3, 2020

Productivity and quality enrichment through multi criteria trajectory optimisation of an industrial robot pp. 279-303

S. Mahalakshmi and A. Arokiasamy

Improving the formulation of industrial paints using FMEA and Taguchi approaches pp. 304-322

Gholamreza Salehi, Hamid Reza Peikari and Arash Shahin

Determining optimum customer participation level in services: perceptual biases and congruence pp. 323-342

Ahmet Semih Ozkul, Uzay Damali, Anup Menon Nandialath and Andrew M. Stapleton

Assessment of sand reclamation techniques and sand quality in thermal reclamation pp. 343-353

Suyog B. Rayjadhav, Digvijay A. Mhamane and Vasudev D. Shinde

Optimal reliability acceptance sampling plan based on accelerated life test data pp. 354-370

P.C. Ramyamol and Mahesh Kumar

Dynamic slicing of aspect-oriented software: an UML-based approach pp. 371-393

Abhishek Ray and Jagannath Singh

Optimisation and predictive modelling of green sand casting process to minimise persisting defects in GI components pp. 394-427

Sanjay N. Aloni, Sharad S. Chaudhari and Rakesh L. Shrivastava

Volume 30, issue 2, 2020

Proposal of a causal model to measure the impact of quality on industrial performance: a case study from Moroccan context pp. 143-167

Mohamed Ben Ali, Said Rifai, Said Barrijal and Otmane Bouksour

Development of lean production system using value stream mapping approach: a case study pp. 168-185

Vikram Sharma and Naveen Virmani

Transformational leadership as an antecedent for organisational commitment and job performance in the banking sector of Jordan pp. 186-213

Nawaf Alghusin and Mohammed Iqbal Al-Ajlouni

Productivity improvement in furniture industry using lean tools and process simulation pp. 214-233

C. Shyam Murali and A. Prabukarthi

Productivity improvement using DMAIC in a Caravan Manufacturing company pp. 234-251

Sharfuddin Ahmed Khan, M. Affan Badar and Mohammed Alzaabi

Statistical investigation of Lean Six Sigma for waste reduction in Indian SMES by identify rank define analyse improve control model pp. 252-277

P.N. Ramkumar and K.P. Satish

Volume 30, issue 1, 2020

Production-inventory models considering different carbon policies: a review pp. 1-27

Arindam Ghosh, J.K. Jha and S.P. Sarmah

Modelling the challenging factors for setting up semiconductor fabrication plants: a case study from India pp. 28-45

K. Mathiyazhagan, Shivani Sehrawat, Bhumika Sharma and V. Sivabharathi

Overall equipment effectiveness: a review and development of an integrated improvement framework pp. 46-71

Chew Keat Cheah, Joshua Prakash and Kok Seng Ong

Cost value stream mapping as a lean assessment tool in a small-scale industry pp. 72-91

B. Rajesh Menon, P.R. Shalij, K.R. Kiron, J. Sreejith and P. Sajeesh

Different management systems: integration or combination? pp. 92-106

Sugandren Naidoo and Rohith Ramphal

Extracting performance improvement factors using DEA for a robust Indian retail industry pp. 107-125

Reeti Agarwal and Ankit Mehrotra

Generalised linear mixed logit and probit models applied to US Army and Navy data pp. 126-142

Jong-Min Kim, Chuwen Li and Il Do Ha