International Journal of Productivity and Quality Management

2006 - 2025

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Volume 34, issue 3, 2021

Effect of organisational culture on organisational performance - the case of security sector pp. 293-318

Leandro Pereira, André Rodrigues, Renato Lopes Da Costa, Rui Gonçalves and Luis Martins

Evaluation method of the sigma level multidimensional capacity of the service dimensions in a call centre of a telephone company pp. 319-335

Orianna Fontalvo Echavez, Tomás José Fontalvo Herrera and Roberto Herrera

Lean Six Sigma in food industry: a case study pp. 336-349

Harsimran Singh Sodhi

Characteristic study contributing towards the productivity of manufacturing sector in India pp. 350-362

Harsimran Singh Sodhi

Quality function deployment technique for banking the unbanked: a case study in Karnataka pp. 363-378

G.S. Vijaya and P. Divya Prabhu

The workload measurement and comparison of bank tellers: a case from Indonesia pp. 379-398

Hotniar Siringoringo, E.S. Margianti, Qurrota Ayyun and Ikhwan Arbiyanto

An evaluation of sustainability of Industry 4.0 aspects pp. 399-414

Harsimran Singh Sodhi

Interpretive structural modelling to evaluate the key barriers inhibiting successful implementation of overall equipment effectiveness pp. 415-444

Sandeep Singh, Jaimal Singh Khamba and Davinder Singh

Volume 34, issue 2, 2021

Managing arrival variability in healthcare services: case of an out-patient department pp. 135-157

Piyush Gupta, Piyush Pranjal, Amit Sachan and Punam Prasad

Resource allocation for implementing strategic quality management strategies in pharmaceutical industry in India: a case study pp. 158-175

Harjit Kaur and Sanjay Kaushik

The mediating effect of business ethics in the relationship between total quality management and sustainable performance: perspective from 4- and 5-stars hotels pp. 176-204

Kit-Yeng Sin, Choon Ling Sim, Yi Jin Lim, Damien Lee and Joanne Shaza Janang

Necessities of employee productivity in garment industries: challenges and effects of harassment, abuse and discrimination pp. 205-230

Mohammad Nurul Alam, A.K.M. Manirul Bahar, Manimekalai Jambulingam and M.D. Mahamudul Hassan

Public service motivation and job performance: an exploratory study in Jordanian municipalities pp. 231-240

Sahem Nawafleh

Process institutionalisation crowds out innovativeness? An empirical analysis on the relationships between ISO 9000 adoption and R%D expenditure pp. 241-265

L.M. Daphne Yiu, Hugo K.S. Lam and Andy C.L. Yeung

Productivity analysis of education and research fields in universities of medical sciences: a case study of Iran pp. 266-277

Bahram Nabilou, Hassan Khorsandi, Ali Reza Chavshin, Aram Feizi and Hasan Yusefzadeh

Determinants of the performance of insurance companies pp. 278-292

Abdelkader Mohamed Sghaier Derbali and Ali Lamouchi

Volume 34, issue 1, 2021

Process audit in a beverage industry - line efficiency and downtime analysis, a case study pp. 1-19

John Macarthur, Sumesh Narayan, Rajeshkannan Ananthanarayanan, Devi Rengamani Seenivasagam and Kamendra Narayan Swami

E-government and citizen satisfaction in Jordan: EGOVSAT testing using SEM approach pp. 20-32

Sahem Nawafleh

Psychometric instrument development of the sustainable balanced scorecard for the success of a new product development pp. 33-63

Zhengxiaoming Aminaimu and Yudi Fernando

Special economic zones in India: establishment, challenges, and possibilities pp. 64-83

Devendra Singh Thakur

Impact of input parameters variability on surface roughness and density on laser sintered AlSi10Mg specimens pp. 84-101

Ritesh Sharma, Sanjeev Kumar and Rajeev Kumar Saha

Waste analysis framework for lean production: pilot study in a healthcare setting pp. 102-122

Zahra Akrami, Seyed-Hadi Mirghaderi and Ali Naghi Mosleh Shirazi

Investigating the relationships between perceived organisational support, emotional labour strategies, emotional exhaustion, organisational commitment, and job performance pp. 123-133

Sayyed Mohsen Allameh

Volume 33, issue 4, 2021

A novel procedure to improve traditional EWMA control chart performance in detecting both small and large shifts pp. 435-449

Negin Torkamani, Zahra Jalilibal and Amirhossein Amiri

Empirical investigation of supply disruption in plastic SMEs pp. 450-470

P. Raghuram and Dhianeshwar Jawahar

Statistical thinking and techniques: use and benefits in manufacturing companies pp. 471-492

José Carlos De Toledo, Fabiane Letícia Lizarelli, Miguel Angel Aires Borrás and Manoel Fernando Martins

Maximising availability of complex repairable systems and flexible selection of performance parameter using PSO pp. 493-516

Ajay Kumar

Non-traditional optimisation approaches for economic design of X control chart pp. 517-541

Ramakant Sinha and Abhijeet Ganguly

Mediation effects of information technology links with suppliers and information sharing with suppliers in the relationship of supply chain process integration and supply chain performance pp. 542-567

Huong Thi Xuan Phung, Anh Chi Phan, Ha Thu Nguyen and Yoshiki Matsui

Volume 33, issue 3, 2021

Analysing productivity and finding solutions to improve productivity at the GLS plant of a selected lamp manufacturing factory in Bangladesh pp. 293-310

Md Shafiqul Islam, Muhammad Abdus Samad, Pradip Sarkar, Taufiqur Rahman and Mohiuddin Ahmed

Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling pp. 311-335

Kit Yeng Sin, Muhammad Shahar Jusoh and Abbas Mardani

Inter-continental review for diffusion rate and internal-external benefits of ISO 9000 QMS pp. 336-366

Ahmet Demir

Method to appraise financial and productivity indicators in small and medium enterprises in the tourist lodging sector of Cartagena-Colombia applying discriminant multivariate analysis pp. 367-383

José Morelos Gómez

Knowledge integration mediate the influence of quality management practice on organisational performance pp. 384-406

Sri Wartini, Wisnu Untoro, Joko Suyono and Mugi Harsono

Value engineering and cost of quality: an integrated framework pp. 407-419

Enas AbdAllah, Noha Mostafa, Mansour Abou Gamila and Hesham Elawady

The influence of psychological factors on customers information search behaviour pp. 420-434

Seyed Fathollah Amiri Aghdaie, Ali Kazemi and Seyed Hesamaldin Mahdavinia

Volume 33, issue 2, 2021

Lean practices to improve the learning process and production document control: a case study pp. 157-179

Marcelo Albuquerque De Oliveira, Marcelo Silva Pereira, Rui M. Lima and Andréia Freitas Vieira

Service quality dimensions and repurchase intentions in online shopper: an Indian experience pp. 180-197

Sunil Atulkar

The relationships among overall service quality, customer satisfaction and customer loyalty in library services pp. 198-217

Tohid Kachwala, Dinesh Panchal and Aditya Bali

Investigation of lean manufacturing factors for waste reduction in manufacturing SMEs pp. 218-233

Harsimran Singh Sodhi, Doordarshi Singh and Bikram Jit Singh

Measuring profit efficiency of Colombian banks: a composite non-standard profit function approach pp. 234-252

Diego Restrepo-Tobon and Jim Sanchez-Gonzalez

Assessing and forecasting method of financial efficiency in a free industrial economic zone pp. 253-270

Tomás José Fontalvo-Herrera, Enrique Delahoz-Dominguez and Orianna Fontalvo-Echavez

ISO 9001 quality management systems and organisational performance: a study of metal mechanical companies from Southern Brazil pp. 271-292

Leonardo Stertz Sfreddo, Guilherme Bergmann Borges Vieira, Gabriel Vidor, Roberto Birch Gonçalves and Cíntia Paese Giacomello

Volume 33, issue 1, 2021

Methodology of classification, forecast and prediction of healthcare providers accredited in high quality in Colombia pp. 1-20

Tomás Fontalvo-Herrera, Enrique Delahoz-Dominguez and Orianna Fontalvo

Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan pp. 21-45

Arsalan Najmi, Waqar Ahmed, Shahab Uddin and Suhaiza Zailani

Emergence of ISO 9001:2015 standard and its linkage with world class manufacturing strategies pp. 46-56

M. Santhose, V. Senthil, S.R. Devadasan and K. Balakrishnan

The relationship between the competency level and the efficiency of a project manager: self-perspective vs. subordinates' perspective pp. 57-83

Taghrid Suifan, A. Daraba'a, Lilana Sukkari, Salah Alhyari and Rateb J. Sweis

Instruments to identify relevant quality management practices to productivity pp. 84-126

Bertha Viviana Ruales Guzmán, Oscar Fernando Castellanos Domínguez and Alessandro Brun

A comparative study of quality management practices between Vietnamese and Japanese manufacturing plants pp. 127-156

Minh Hue Nguyen, Phan Chi Anh and Yoshiki Matsui

Volume 32, issue 4, 2021

CMMS software quality function deployment based on maintenance objectives: a framework for software selection process pp. 413-439

Hadi Balouei Jamkhaneh, Reza Shahin, Arash Shahin and Mohammad ArabYarmohammadi

Measuring efficiency and effectiveness of workers' performance and information flow system in technical universities in Ghana pp. 440-457

Ruth Appiah, Shizhu Liu, Emmanuel Caesar Ayamba and Moping Fang

Efficiencies in Islamic banking: a bibliometric and theoretical review pp. 458-501

Syed Alamdar Ali Shah, Raditya Sukmana and Bayu Arie Fianto

Measuring business process maturity: is Hammer model validated in practice? pp. 502-519

Shiva Mohammadi, Nasser Motahari Farimani and Mohammad Mahdi Farahi

The mediating role of customer satisfaction and its effect on service quality-customer loyalty link pp. 520-535

Mohd Sadiq and Mohd Adil

Impact of Six Sigma critical success factors on productivity improvement through absorptive capacity in the manufacturing industry in Saudi Arabia pp. 536-556

Amer Al-Atiyat, Adedapo Oluwaseyi Ojo and Patrick Chin-Hooi Soh

Volume 32, issue 3, 2021

Developing a model of key managerial competencies using meta-synthesis approach pp. 279-306

Sajjad Balali Shahvari, Nour Mohammad Yaghoubi and Milad Vafadar

Value stream mapping implementation: an operational view pp. 307-326

Changiz Valmohammadi and Ali-Asghar Dadashnejad

An investigation into the impact of employee empowerment on organisational commitment: the case of Zajil International Telecom Company of Jordan pp. 327-343

Abdul Azeez Badir Alnidawi, A.S.H. Yousif and Khalid M. Hmdan

Evaluating performance in the golf course industry using the PPP model pp. 344-368

Mohan Rao

Multi-objective model for the location of distribution centres with cost evaluation, road access and insecurity pp. 369-382

Thalía Obredor-Baldovino, Katherinne Salas-Navarro, Luis López-Andrade, Rafael Ariza-Avendaño and Shib Sankar Sana

Exemplary airline service quality is the way forward to secure passenger confidence in air travel - an empirical study in Malaysia pp. 383-411

M.V. Deepa, K. Jayaraman and Seethal Keloth

Volume 32, issue 2, 2021

On modelling the determinants of total factor productivity in the MENA region: a macro-micro firm-level evidence pp. 147-178

Nesreen Seleem and Chahir Zaki

Effort estimation of web-based projects: a systematic review pp. 179-202

Dhiraj Kumar Goswami, Saurabh Bilgaiyan and Samaresh Mishra

Total quality management and its effects on organisational performance: a study of PZ Cussons Plc. Lagos, Nigeria pp. 203-215

Jane C. Kalu, James N. Obi, Jane A. Ekeagbara, Titilope Odejobi, James E. Obiri, Anuoluwapo Oloruntoba, Adeola Kolawole and Bidemi C. Beckley

Evaluation of quality cost in a multinational company located in Tangier, Morocco pp. 216-245

Mohamed Ben Ali, Dina Baghdadi Mazini, Insaf Ghailani and Said Barrijal

Studying the conformity level of customer needs and organisation perception using a customer satisfaction index pp. 246-264

Nematollah Mohseni, Ahmadreza Shekarchizadeh and Arash Shahin

Diagnosis framework for quality management system in blood banks: a Brazilian case study pp. 265-277

Vinícius G. De Lemos, Vítor Z. Bernardo, Matheus De S. Dall'Agnol, Leonardo P. Ruli, Andrew M. Bacelar, Ana C. Honda, César J.C.M. Da Costa and Mateus C. Gerolamo

Volume 32, issue 1, 2021

Co-deployment of quality standards: a systematic literature review pp. 1-22

Hind Dahar and Ounsa Roudies

System dynamics model to improve productivity in manufacturing industries pp. 23-52

Raju Kamble and Lalit Wankhade

Strategic planning of optimising productivity: a '5S under lean quality' approach pp. 53-71

Supriyo Roy, Kaushik Kumar and Biswajit Satpathy

On bivariate control charts for the mean of autocorrelated process pp. 72-91

Vahideh Gorgin, Bahram Sadeghpour Gildeh, Majid Sarmad and Mohammad Amini

Bayesian quantile regression and unsupervised learning methods to the US Army and Navy data pp. 92-108

Jong-Min Kim, Chuwen Li and Il Do Ha

Case study: application of SMED in SIM card manufacturing company pp. 109-128

Sanchit Jain and Rahul O. Vaishya

Quality and performance in small accounting firms pp. 129-145

Lars Kolvereid and Bjørn Willy Åmo