International Journal of Productivity and Quality Management

2006 - 2025

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Volume 22, issue 4, 2017

Evidence for quality management systems being instrumental in improving supplier performance: the case of the wind power sector pp. 427-450

Jordi Castelló, Josep Llach and Rodolfo De Castro

Six Sigma in construction industry: a review pp. 451-465

Preetam Singh Negi, Akash Mandaliya, Abhijit Mahida, Alap Patel and Vishal Singh Patyal

Failure mode and effect analysis using fuzzy analytic hierarchy process and GRA TOPSIS in manufacturing industry pp. 466-484

G. Sakthivel and Bernard W. Ikua

Who are hindering shop floor productive hours? An exploratory finding from discrete manufacturing industries of India pp. 485-498

Manoj Kumar Mohanty, Padma Charan Mishra and Manmohan Mall

Understanding the barriers in implementing leagile manufacturing system pp. 499-520

Naveen Virmani, Rajeev Saha and Rajeshwar Sahai

Proposing a model for evaluating lean project management performance using grounded theory pp. 521-535

Reza Dabestani, Abbas Moghbel Baerz, Adel Azar and Arash Shahin

Perspectives on productivity: identifying attributes influencing productivity in various industrial sectors pp. 536-566

Raju Kamble and Lalit Wankhade

Volume 22, issue 3, 2017

The assessment of service quality in private hospitals in Amman area using the gap approach pp. 281-308

Alaa Khraisat, Rateb J. Sweis, Rawan Saleh, Taghreed Suifan, Mohammed Hiyassat and Adel Sarea

Positioning the decoupling point along a supply chain: a case study pp. 309-339

Hande Erdogan Aktan and Gokhan Akyuz

Optimisation of wire electric discharge machining process: a review and reflection pp. 340-362

Abhijit Saha and Subhas Chandra Mondal

Identifying and analysing components of customer relationship management influencing customer-oriented behaviour of employees: the case of Bank Mellat branches of Khouzestan Province pp. 363-377

Seyed Fathollah Amiri Aghdaie and Bahman Sasani

Identifying and prioritising operational performance indicators of the Ethiopian leather industry pp. 378-394

Sisay Addis, Akshay Dvivedi and Birhanu Beshah

The mediating role of outsourcing in the relationship between speed, flexibility and performance: a Saudi Arabian study pp. 395-412

Mario Ferrer and Ricardo Santa

The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry: Tehran Tejarat Bank agencies pp. 413-425

Fatemehsadat Mousavifard, Mohammad Rahmanian and Abdolhossein Ayoubi

Volume 22, issue 2, 2017

Six Sigma: an overview and further research directions pp. 141-169

Rajesh Patil, Abhishek Behl and Padmanabha Aital

Exploring the corporate sustainability process: a Thai perspective pp. 170-189

Sooksan Kantabutra

Improvement of hole quality and process characteristics by adopting reduced quantity lubrication in drilling of stainless steel 304 pp. 190-204

B. Naveen Krishna and D. Samuel Raj

An application of quality cost analysis as a tool for quality management pp. 205-222

Chansiri Singhtaun and Rungnapa Hattayanon

POYSS: a model for integrating Poka-Yoke technique with Six Sigma concept pp. 223-242

M. Vinod, S.R. Devadasan, D.T. Sunil, V.M.M. Thilak and R. Murugesh

A Markov chain analysis of cost of quality in the supply chain of integrated aluminium manufacturing company pp. 243-261

Anand Prakash and Rajendra Prasad Mohanty

Linear robust data envelopment analysis: CCR model with uncertain data pp. 262-280

Mahmood Sabouhi and Mostafa Mardani

Volume 22, issue 1, 2017

Development of multivariate process monitoring strategy for a typical process industry pp. 1-21

Anupam Das, Swarnambuj Suman and Amresh Kumar Sinha

Analysis of quality enabled factors of production planning system stage of production system life cycle using interpretive structural modelling approach pp. 22-41

Rajesh Attri and Sandeep Grover

An ISM approach to identify key success factors behind the TPM implementation in Indian SMEs pp. 42-59

Abhishek Jain, Rajbir Singh Bhatti and Harwinder Singh

A partial least square structural equation modelling preliminary analysis on total quality management elements and environmental regulation and policy influencing organisational performance in the food and beverage companies of Malaysia pp. 60-81

Muslim Diekola Akanmu, Ahmad Yusni Bin Bahaudin and Roslan Jamaludin

E-government services quality and citizens' satisfaction: a multi-criteria satisfaction analysis of TAXISnet information system in Greece pp. 82-100

Michalis Skordoulis, Panteleimon Alasonas and Victoria Pekka-Economou

Evaluating lean thinking using value stream mapping in manufacturing industry - a case study pp. 101-116

Jagdeep Singh, Harwinder Singh, Deepinder Singh and Kultaran Singh

Medical maintenance performance monitoring: a roadmap to efficient improvement pp. 117-140

Hassana Mahfoud, Abdellah El Barkany and Ahmed El Biyaali

Volume 21, issue 4, 2017

Entropy-based discretisation for performance prediction of employee: strategy for improving software quality pp. 411-428

Sangita Gupta, Uma Mohan Mokashi and V. Suma

Evaluating manufacturing performance through strategic total productive maintenance implementation in a food processing industry pp. 429-442

Tejinder Pal Singh and Inderpreet Singh Ahuja

The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan pp. 443-459

Firas I. Mahmoud Saleh, Rateb J. Sweis, Bayan Y. Abdelqader, Ayman B. Abdallah and Mazen Arafeh

Machining performance optimisation during EDM of Inconel 718: a case experimental investigation pp. 460-489

Rahul, Kumar Abhishek, Saurav Datta, Bibhuti Bhusan Biswal and Siba Sankar Mahapatra

Critical success factors for TQM implementation pp. 490-499

Birhanu Beshah and Eshetie Berhan

Classifying customer requirements using Kano model and Kano map: the case of hospital services pp. 500-515

Arash Shahin and Sajad Akasheh

Neoteric quality improvement approach in resource constrained Indian service SMEs: a concept note pp. 516-531

Rana Basu, Prabha Bhola and Pranab K. Dan

Monitoring the disparity of teaching and learning process variability: a statistical approach pp. 532-547

Maman A. Djauhari, Revathi Sagadavan and Siaw Li Lee

Volume 21, issue 3, 2017

Relationship between perceived organisational support, organisational citizenship behaviour, organisational trust and turnover intentions: an empirical case study pp. 273-299

Ali Shaemi Barzoki and Ali Rezaei

Kaizen, a continuous improvement for reduction of wastes: a case study pp. 300-324

Aman Gupta and Shaman Gupta

Enhancing the performance of micro, small and medium sized cluster organisation through lean implementation pp. 325-342

Nagarajan Ramesh and A. Ravi

Classifying and prioritising TV design attributes by Kano model and quadrant analysis: with a case study in Entekhab Industrial Group pp. 343-358

Arash Shahin and Sima Ebrahimi

Ranking of critical success factors for online retailing by TOPSIS approach pp. 359-374

Shaina Singh, Rajesh Kumar Singh and Nitin Seth

Parametric analysis of wear behaviour on fused deposition modelling build parts pp. 375-391

Swayam Bikash Mishra, Rashmi Pattnaik and Siba Sankar Mahapatra

Quality in management accounting: approach by activities in large companies pp. 392-409

Maria João Cardoso Vieira Machado and Paula Cristina Rodrigues Alves

Volume 21, issue 2, 2017

Investigating the impact of quality management systems on business performance pp. 143-173

Manjot Singh Bhatia and Anjali Awasthi

Does correlation matrix influence prioritisation of the results of house of quality? The case of a manufacturing company pp. 174-186

Fahimeh Chavoshi and Arash Shahin

Evaluating TQM adoption success factors to improve Indian MSMEs performance using fuzzy DEMATEL approach pp. 187-202

Himanshu Gupta, Chandra Prakash, Vinayak Vishwakarma and Mukesh Kumar Barua

Exploring critical success factors for TQM implementation using interpretive structural modelling approach: extract from case studies pp. 203-228

Vimal Kumar and R.R.K. Sharma

EOQ model for deteriorating items with stock-dependent demand under inflation and trade credits pp. 229-244

Rakesh P. Tripathi

Prioritisation of quality dimensions of after-sales technical services pp. 245-263

Bülent Başaran and Aslı Battal

Deming's chain reaction revisited pp. 264-271

Andrés Carrión-Garcia, Angela M. Grisales and Ljubisa Papic

Volume 21, issue 1, 2017

The integration of maintenance plans and production scheduling taking account of outsourcing: a literature review pp. 1-22

Sanae Aarab, Abdellah El Barkany and Ahmed El Khalfi

A model of customer-based brand equity: evidence from the banking service in Iran pp. 23-44

Mirza Hassan Hosseini and Nahid Saravi-Moghadam

Proposing a new model of failure mode and effect analysis for clustering and ranking of manufacturing process pp. 45-71

Farshad Faezy Razi and Ehsan Hoseini

Structural equation modelling of technology innovation model using AMOS for Indian MSMEs pp. 72-96

Davinder Singh, J.S. Khamba and Tarun Nanda

Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran pp. 97-111

Arash Shahin, Zahra Mahdavi and Faramarz Shahmohammadi

Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company pp. 112-128

Ali Goharshenasan and Arash Shahin

Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution pp. 129-141

Arash Apornak