International Journal of Productivity and Quality Management

2006 - 2025

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Volume 39, issue 4, 2023

Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments pp. 431-463

Rister Barreto and Roberto Herrera

Drivers of service productivity in the hospitality industry: a customer perspective pp. 464-489

Ha Thu Nguyen, Anh Thi Tu Le and Truong Trong Hoang

The effect of green innovation on sustainable performance in SMEs: the mediating role of strategic learning pp. 490-511

Khaled Nawaser, Mohammad Hakkak, Mohammad Amin Aeiny, Ali Vafaei-Zadeh and Haniruzila Hanifah

Identifying and improving customer preferences of frozen tuna for the export market pp. 512-535

Elia Oey, Pande Putu Maharani Puspitasari, Fransiska Fransiska and Johanes Ronaldy Polla

Business sustainability for small coffee shops: the role of leader and quality pp. 536-553

Mukhamad Najib and Farah Fahma

Quality management: history, evolution and aspects pp. 554-566

Angélica Luize Cardoso Ferreira, Isadora Alves Lustosa and Ana Carolina Kogawa

Volume 39, issue 3, 2023

Efficiency evaluation of cooperatives and wine industries: a study in Southern Brazil pp. 287-301

Guilherme Bergmann Borges Vieira, Carlos Honorato Schuch Santos, Gabriel Vidor, Roberto Birch Gonçalves and Cíntia Paese Giacomello

Quality management system framework for construction companies in the Kingdom of Saudi Arabia pp. 302-329

Bambang Trigunarsyah, Ammar Moohialdin and Muhammad Saiful Islam

A DMAIC approach for warehouse storage and order picking process improvement pp. 330-361

Sharfuddin Ahmed Khan, Dalya Mufleh Al-Rawi and Muhammad Shujaat Mubarik

Presenting a multi-objective intelligent dynamic model of preventive maintenance using data mining pp. 362-386

Seyyed Shahram Fatemi, Mehrdad Javadi, Amir Azizi and Esmaeil Najafi

Gap analysis based on TQM criteria using BWM-IPA hybrid method: a case study pp. 387-408

Saeid Sadeghi Darvazeh, Maghsoud Amiri, Farzaneh Mansouri Musolu, Masoomeh Sadeghi, Yaser Goldust and Sara Moslemi

Project management ethics and corporate reputation: the mediating role of employee satisfaction pp. 409-429

Najm A. Najm, Mohammad S. Alhmeidiyeen, Naser A. Abuyassin and Jasser A. Al-Nasour

Volume 39, issue 2, 2023

Barriers to business growth in pharmaceutical SMEs - a sustainable perspective pp. 137-170

Gyanabrata Lahkar, Harishankar Baiju, Divyansh Marwaha and Naveen Anand Daniel

Deployment of Lean Six Sigma DMAIC methodology to improve productivity of a can manufacturing industry pp. 171-196

Mohammad Shamsuzzaman, Nadin AlHerimi, Salah Haridy, Ahm Shamsuzzoha, Farah Abumadi, Rasha Al Jabban, Haya Rami and Joumana Asem

The role of organisational learning, entrepreneurship and innovation towards firm performance pp. 197-221

Álvaro Dias, Michelle Gayo, Leandro Pereira, Renato Lopes da Costa and Rui Gonçalves

The relationship between street food attributes, tourist attitude and satisfaction towards revisit intention: empirical evidence from Bangladesh pp. 222-256

Mohammad Rashed Hasan Polas, Asghar Afshar Jahanshahi and Mosab I. Tabash

Root cause analysis using extended cause-effect chain analysis plus method for cleanroom relative humidity problem in the semiconductor industry pp. 257-286

Sri Rahayu Salehan and Rosmaini Ahmad

Volume 39, issue 1, 2023

Productivity improvement through the development of sustainability metrics in wire manufacturing industry pp. 1-19

Vinay Venugopal and P.G. Saleeshya

Optimising the costs of quality combination in the product life cycle by Taguchi design of experiments pp. 20-41

Nassibeh Janatyan, Arash Shahin and Mahya Khodaparastan

Digitalisation and firm performance: evidence from Tunisian SMEs pp. 42-65

Rihab Bellakhal and Rim Mouelhi

The effectiveness of quality management system ISO 9001:2015 in Saudi Arabia pp. 66-96

Sohaib Warsi, Hemaid Alsulami and Abdulaziz S. Alkabaa

Towards sustainability in SMEs post recovery from COVID-19 crisis: the influence of intellectual capital and cost strategy pp. 97-119

Zaid Jaradat, Omran Ahmad Al-Ibbini, Mohannad Obeid Al Shbail and Ahmad Adel Jamil

Improving the quality of strategic human resource development: an integrative model for developing countries pp. 120-136

Niveen M. Alsayyed, Rateb J. Sweis and Taghrid Suifan

Volume 38, issue 4, 2023

The role of Yamazumi chart in lean standardisation: modelling and analysis using performance loss function pp. 435-463

Chi On Chan, Henry Lau and Youqing Fan

The effectiveness of lean management applying process: case study on Jordan Electricity Distribution Company pp. 464-481

Osama Khaled Alkhlaifat and László Koloszár

The efficiency of hospitals before and after the implementation of health system reform plan: a case study of Iran pp. 482-493

Bahram Nabilou, Alireza Ghorbani, Siamak Aghlmand, Parviz Salem Safi and Hasan Yusefzadeh

Empirical survey on key technologies and enabling factors for Industry 4.0 innovation in the manufacturing sector pp. 494-517

Dheeraj Nimawat and B.D. Gidwani

Absenteeism among nurses: costs, working conditions, and related factors pp. 518-544

Emad Adel Shdaifat, Main Naser Alolayyan, Ahrjaynes Balanag Rosario and Najla Mohd Al-Ansari

Comparison of the use of ICT resources of ISO 9001 certified SMEs and non-certified SMEs in Hungary pp. 545-562

Roland Schmuck

Volume 38, issue 3, 2023

Comparing two ways of integrating fuzzy Kano and importance performance analysis – with a case study in a beauty clinic pp. 285-311

Elia Oey, Grisella Librianne, Elvira Elvira and Damar Aji Irawan

Assessing technology banking service providers using fuzzy MCDM approach pp. 312-331

Rajiv Sindwani

Planned preventive maintenance effects on overall equipment effectiveness: a case study in Malaysian industry pp. 332-360

Amjad Khalili, Md Yusof Ismail and Muhammad Arif Ruzman

Identification of learning organisation key elements leading to successful implementation of Six Sigma: an empirical study pp. 361-387

Anthony Bagherian, Mark Gershon and Vikas Swarnakar

Development and validation of an equipment cost efficiency framework for integrating financial and operational performance assessment in manufacturing: a case study pp. 388-412

Chen Fung Liew, Joshua Prakash and Kok Seng Ong

Factors influencing the implementation of ISO 9001:2015 in the cement industry in South Africa pp. 413-434

Thebe G.Z. Ngwekazi, Bheki B.S. Makhanya and Hannelie Nel

Volume 38, issue 2, 2023

A PERT model based on the Dampster and Shafer's theory of evidence – application to product development pp. 143-165

Francesco Lolli, Antonio Maria Coruzzolo and Matteo Zironi

Analysis of dynamics and opportunity cost of SME operations pp. 166-192

Virupaxi Bagodi and Deepankar Sinha

Work-from-home during pandemic of COVID-19: an investigation study on managers in Indonesia pp. 193-210

Elkana Timotius

Application of Six Sigma tools in footwear industry: an emerging economy case pp. 211-242

Tamzed Ahmed, Rahela Begum and Sayem Ahmed

Determinants of employee performance in tourism industry – mediating role of engagement and meaningfulness pp. 243-269

Anh Chi Phan, Anh Thi Tu Le, Ha Thu Nguyen and Hoang Nguyen

Estimation of critical success factors of Lean Six Sigma for scrap reduction and quality improvement in manufacturing SMEs pp. 270-284

Harsimran Singh Sodhi

Volume 38, issue 1, 2023

Exploring the interrelationships between green manufacturing practices and Malaysian green sustainable performance pp. 1-25

Amjad Khalili, Md Yusof Ismail and Siti Norhafiza Abdulrazak

Smart systems to mitigate failure of strategic alliances pp. 26-52

Sara Las Cunha, Renato Lopes da Costa, Rui Gonçalves, Leandro Pereira and Álvaro Dias

Economic development of housing infrastructure of regions based on formation of building materials cluster pp. 53-72

Bayan Zhabytay, Nurlan Dosmaganbetov, Gulmira Kabdullina, Ziyat Kozhakhmetov, Ainur Yessenbayeva and Tolendi Ashimbayev

Impact of HRM practices on employee productivity in times of COVID-19 pandemic pp. 73-97

Prachi Jain Aggarwal, Nitya Khurana and Shefali

Model for estimating productivity for the manufacture of aluminium formworks used for the construction of housing with the concrete wall constructive method pp. 98-122

Ricardo Chagas Tolentino and Miguel Luiz Ribeiro Ferreira

The use of social media in product marketing activities of micro, small and medium enterprises pp. 123-141

Ike Junita Triwardhani, Alhamuddin, Rabiatul Adwiyah and Raditya Pratama Putra

Volume 37, issue 4, 2022

Applicability of the balanced scorecard in higher education institutions: evidence from Jordan pp. 435-453

Mohammad Al-Dahiyat, Mohammad Altarawneh, Ismail Altkryty and Abd El-Majeed Majali

The scope of the total quality management applications of the personnel according to Pareto chart in private hospitals in Abu Dhabi pp. 454-467

Marwa Hussein Al-Subehat

QM light, a proposed model for quality management in SMEs. Part 1: developing the model pp. 468-480

Carolien Zegers and Alaa Garad

Technical efficiency estimation and team performance: implications from the professional basketball leagues in Thailand pp. 481-495

Sanpat Srisuphan and Piriya Pholphirul

A heuristic approach to change point estimation in a non-parametric processes parameter pp. 496-510

Amirreza Omidi, Reza Kamranrad and Ehsan Mardan

Application of total quality management to improve the quality of battery in India pp. 511-530

Tarak Kumar Sahoo and Priyabrata Mohapatra

Performance of schools in Australia: evidence from Malmquist indices pp. 531-558

Duong Hoai An

Text mining, clustering, and forecasting horizons ahead in the field of quality and productivity pp. 559-577

Mohsen Shojaee, Din Mohammad Imani, Samrad Jafarian-Namin and Abdorrahman Haeri

Volume 37, issue 3, 2022

Identifying service performance gap: a hospitality management perspective pp. 305-322

Praveen Dhiman and Sangeeta Arora

A strategic assessment of the twenty-tens barriers preventing the optimal implementation of lean management in the Lebanese construction industry pp. 323-343

Mira Thoumy, Atef Harb and Claudette El-Hajj

Identifying customer perceived value components and their impact on customer satisfaction using big data analytics pp. 344-360

Seyed Fathollah Amiri Aghdaie and Sayed Mohsen Mousavi

A comprehensive review of the national quality infrastructure framework pp. 361-383

Mesfin Demissie, Birhanu Beshah and Frank Ebinger

A comparative analysis of experts' judgment methods for patient safety implementation - FMEA and fuzzy AHP pp. 384-404

Seyedehfatemeh Golrizgashti, Mehrdad Keshmiri and Noshad Nazabadi

Modelling the enablers of quality management practices using ISM pp. 405-421

H. Mahesh Prabhu, Samhit Nayak, Sriram Pai, Pranith Prabhakar and B. Gowrava Shenoy

Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital pp. 422-434

Marwan Khaleel, Shiva Ilkhanizadeh and Huthaifah Khrais

Volume 37, issue 2, 2022

International consensus on data and information quality for better quality decision-making in higher education institutions pp. 143-159

Faisal Syafar, Halimah Husain and Edy Sabara

An empirical study on the predictors of long-term orientation in interfirm channel relationships: fast moving consumer goods distributors' perspective pp. 160-179

Swati Bhatnagar and Rajan Yadav

Cycle time reduction in multi-cavity injection mould through mould flow analysis and runner modification pp. 180-215

S. Jagadeesan and V. Umasankar

Competence in quality of pharmaceuticals by quality benchmarking: a conceptual discussion pp. 216-225

R. Narayana Charyulu, V. Anoop Narayanan, D.S. Sandeep and N.R. Anupriya

Quality mining: a new approach for managing service quality pp. 226-245

Behnam Khamoushpour, Abbas Sheikh Aboumasoudi, Arash Shahin and Shakiba Khademolqorani

Tableau de bord and balanced scorecard: knowledge dissemination in the hotel industry pp. 246-259

Maria João Cardoso Vieira Machado and Catarina Rosa Nunes

Evaluating the impact of Industry 4.0 technologies on medical devices manufacturing firm's operations during COVID-19 pp. 260-283

Sanjiv Narula, Surya Prakash, Harish Puppala, Maheswar Dwivedy, Vishal Talwar and Rajinder Singh

Approaching the impact of organisational culture on quality management practices using the competing values framework: the case study of Dubai government organisations pp. 284-304

Maitha Buhumaid

Volume 37, issue 1, 2022

Improving organisational performance through TQM in an Indian manufacturing industry: an empirical study pp. 1-19

Pardeep Gupta and Niharika Gupta

Continuous improvement practice and the stages of service operations competitiveness: a hospital case study pp. 20-35

André L. Teixeira, Dário H. Alliprandini and Claudia A. De Mattos

Green-lean operations evaluation framework: a case from Iranian automotive industry pp. 36-55

Shabnam Ojani and Soroush Avakh Darestani

Factors inducing productivity: a qualitative and quantitative view of Portuguese companies pp. 56-78

Daniel Correia, Pedro Reis and Pedro Pinto

Analysing the effect of country of origin on customer perception of product quality in foreign car exhibitions in Iran pp. 79-98

Hadi Rezaei and Azarnoush Ansari

Service quality and public satisfaction with Indonesia's tax amnesty program pp. 99-118

Irfan Nurhadian and Khoirunurrofik Khoirunurrofik

Integration of financial performance measure with overall equipment effectiveness for assessing operational performance: a structured literature review pp. 119-142

Chen Fung Liew, Joshua Prakash and Kok Seng Ong