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SpringerBriefs in Business

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Technological Change
Francesco Schiavone
Transnationalisation and Transnational Marketing Strategy
Ibrahim Sirkeci
Export Assistance: The Way Back and Forward
Anisur R. Faroque and Yoshi Takahashi
Variety in the Automobile Industry
Marco Guerzoni
The Challenge of Innovation
Mary J. Cronin
Organisational Complaint Management
Stefan Garding and Andrea Bruns
Introduction
Sik Sumaedi, I Gede Mahatma Yuda Bakti, Nidya Judhi Astrini, Tri Rakhmawati, Tri Widianti and Medi Yarmen
Understanding Customer Relationship Management
Omar Hasan Salah, Zawiyah Mohammad Yusof, Hazura Mohamed and Nur Fazidah Elias
Introductory 3M&I-Body Problem
Masayuki Matsui
Introduction
Siqing Shan and Qi Yan
Introduction: The Digital Convergence Challenge in Hollywood’s Second Century
Paolo Sigismondi
Introduction to the Second Volume
Giorgio Gandellini, Alberto Pezzi and Daniela Venanzi
The Digital Transformation
Eleonora Veglianti
Resilience Management for Disaster Reduction Against Medical Accidents
Shigeo Atsuji
Disaster Impact
Ralf Bebenroth
Old Wine in Old Skins: The Challenges for Modern Management
Friedrich Glauner
Measuring Business Performances: The Balanced Scorecard Model
Stefano Biazzo and Patrizia Garengo
Information Society and the Efforts for an ICT Strategy
Ermelinda Kordha Tolica, Kozeta Sevrani and Klodiana Gorica
Co-Creation
K. B. Akhilesh
Defining and Understanding Strategic Management
Giorgio Gandellini, Alberto Pezzi and Daniela Venanzi
Mode 3 Knowledge Production in Quadruple Helix Innovation Systems
Elias G. Carayannis and David F. J. Campbell
Introduction
Vissanu Zumitzavan and Jonathan Michie
Executive Summary
Ingo Wieck, Martin Streichfuss, Thorsten Klaas-Wissing and Wolfgang Stölzle
Introduction
Albert J. Lee
Introduction
Caspar G. Chorus
Introduction
Svala Gudmundsdottir and Throstur Olaf Sigurjonsson
Introduction
Cecilia Grieco
Introduction
Vijay Pereira, Yama Temouri and Daicy Vaz
Introduction
Elias G. Carayannis and David F. J. Campbell
Introduction
Christoph Mandl, Markus Hauser and Hanna Mandl
SME and SME Board of China’s Capital Market
Jiazhuo G. Wang and Juan Yang
Introduction
Sabine E. Herlitschka
No One Saw This Coming
Andrew R. Thomas
Introduction
Marco Fortis, Stefano Corradini and Monica Carminati
The Concepts and Characteristics of Knowledge Intensive Business Services
Shunzhong Liu
The Need for Personalisation
Paolo Coletti and Thomas Aichner
Corporate Social Responsibility
Kwang-Yong Shin
A Cross-Border-Only Regulation for Consumer Transactions in the EU
Christian Twigg-Flesner
Introduction
Francesco Baldi
A Historical Path of the Systems
Andrea Chiarini
History of Digital Transformation
Daniel R. A. Schallmo and Christopher A. Williams
Introduction
Orit Hazzan and Ronit Lis-Hacohen
Reading a Family Business Case
Malin Brännback and Alan L. Carsrud
Iguanas, Isolation, and Ideas
Agustin Chevez
Soft Skills in the Academic Literature
Jaroslava Kubátová, Michal Müller, David Kosina, Ondřej Kročil and Pavla Slavíčková
Introduction
Pekka Korhonen, Herbert Moskowitz and Jyrki Wallenius
Business Strategy: Formulation, Development and Control
Giorgio Gandellini, Alberto Pezzi and Daniela Venanzi
The Concept of Management: In Search of a New Definition
Boris Kaehler and Jens Grundei
Theory of IMC Strategy
Kwang-Yong Shin
What Is Internationalization?
Gabriel Hawawini
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