SpringerBriefs in Business

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Introduction: G. Tomas M. Hult
Understanding Customer Relationship Management: Omar Hasan Salah, Zawiyah Mohammad Yusof, Hazura Mohamed and Nur Fazidah Elias
Introduction: Siqing Shan and Qi Yan
Introductory 3M&I-Body Problem: Masayuki Matsui
Corporate Social Responsibility: Kwang-Yong Shin
The Need for Personalisation: Paolo Coletti and Thomas Aichner
The Challenge of Innovation: Mary J. Cronin
Variety in the Automobile Industry: Marco Guerzoni
Organisational Complaint Management: Stefan Garding and Andrea Bruns
Introduction: Sik Sumaedi, I Gede Mahatma Yuda Bakti, Nidya Judhi Astrini, Tri Rakhmawati, Tri Widianti and Medi Yarmen
Mode 3 Knowledge Production in Quadruple Helix Innovation Systems: Elias G. Carayannis and David F. J. Campbell
Correction to: Performance Evaluation: Harald Dyckhoff and Rainer Souren
Correction to: Design and Realization for Nature Versus Artifacts Science: Masayuki Matsui
Introduction: Why Soft Skills Again?: Jaroslava Kubátová, Michal Müller, David Kosina, Ondřej Kročil and Pavla Slavíčková
Introduction and Overview: Gabriel Hawawini
Introduction: Research Questions and Design of the Analysis of Governance and “Epistemic Governance” of and in Higher Education: David F. J. Campbell and Elias G. Carayannis
Introduction: Andrea Chiarini
Introduction: Malin Brännback and Alan L. Carsrud
Introduction: Boris Kaehler and Jens Grundei
Introduction: Daniel R. A. Schallmo and Christopher A. Williams
Introduction: Mohammad Osman Gani, Anisur R. Faroque and Yoshi Takahashi
Prologue: Kun Chang Lee
Introduction to the Bibliometric Analysis of Digital Transformation in Business: Cristina Bota-Avram
Introduction: Kazuhito Isomura
What Is Meant by Organizational Integrity? An Analytical Framework: Carsten Stark
Criticism of the Accounting-Based Measures of Performance: Daniela Venanzi
State of Research and Methods: Kai-D Bussmann, Sebastian Oelrich, Andreas Schroth and Nicole Selzer
Distributions for the Occurrence of the Risk: Uwe Wehrspohn and Dietmar Ernst
Introduction to the Current Problem: Dieter Ahlert and Benjamin Schefer
Finance and its Fundamental Problems: Zhiqiang Zhang
The Economics of Private Equity: Designing and Structuring the Management Company: Francesco Baldi
China’s Trade Surplus: A Whole View: Tao Yuan
Reliance on Foreign Markets: Multinationality and Performance: Makoto Nakano and Bayanjargal Purevdorj
The Digital Transformation: Eleonora Veglianti
Resilience Management for Disaster Reduction Against Medical Accidents: Shigeo Atsuji
Online Consumer Behavior and Marketing: Mahmud Akhter Shareef, Yogesh K. Dwivedi and Vinod Kumar
Defining and Understanding Strategic Management: Giorgio Gandellini, Alberto Pezzi and Daniela Venanzi
Co-Creation: K. B. Akhilesh
SME and SME Board of China’s Capital Market: Jiazhuo G. Wang and Juan Yang
Introduction: Sabine E. Herlitschka
Introduction: Christoph Mandl, Markus Hauser and Hanna Mandl
No One Saw This Coming: Andrew R. Thomas
Introduction: Marco Fortis, Stefano Corradini and Monica Carminati
The Concepts and Characteristics of Knowledge Intensive Business Services: Shunzhong Liu
Disaster Impact: Ralf Bebenroth
A Cross-Border-Only Regulation for Consumer Transactions in the EU: Christian Twigg-Flesner
Information Society and the Efforts for an ICT Strategy: Ermelinda Kordha Tolica, Kozeta Sevrani and Klodiana Gorica
Measuring Business Performances: The Balanced Scorecard Model: Stefano Biazzo and Patrizia Garengo
Old Wine in Old Skins: The Challenges for Modern Management: Friedrich Glauner
Research Framework: Makoto Matsuo