International Journal of Business Excellence

2008 - 2025

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Volume 11, issue 4, 2017

Servant leadership of the teachers of engineering colleges: an empirical study from engineering students' perceptive pp. 425-445

Bhaskar M. Bhandarkar, Balkrishna E. Narkhede and Manju Bhagat

An assessment of the impact of mobile banking on traditional banking in Nigeria pp. 446-463

Habib Ullah Khan and Anaekwe Chinedu Ejike

Multidimensional cloud-enabled innovations for financial services pp. 464-486

Sergey A. Yablonsky

Using entropy and AHP-TOPSIS for comprehensive evaluation of internet shopping malls and solution optimality pp. 487-504

Anil Kumar, Manoj Dash and Ritu Seharawat

A state-of the-art survey of interpretive structural modelling methodologies and applications pp. 505-560

Bhaskar B. Gardas, Rakesh D. Raut and Balkrishna E. Narkhede

Volume 11, issue 3, 2017

Lessons learnt from process improvement in a non-profit organisation pp. 277-300

Mohammad Zarei, Behrouz Zarei and Amir Hossein Ghapanchi

Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty pp. 301-319

Shyamaladevi Balakrishnan and Ravilochanan Parthasarathy

On value activities and competitive advantage: an empirical study pp. 320-343

Daniel F. Jennings, Arunachalam Narayanan, Bimal Nepal and Norman Clark

Factors influencing organisational performance: the role of knowledge sharing and organisational agility pp. 344-356

Reza Salehzadeh, Javad Khazaei Pool, Abdol-Majid Mohseni and Gholamreza Tahani

The mediation role of frontline employee adaptability between service orientation and job outcomes: evidence from Indian power sector pp. 357-380

Michael Sony and Nandakumar Mekoth

Enablers of contact centre service excellence: a practitioner's perspective pp. 381-396

Surya Dharamdass and Yudi Fernando

Identification of critical success factors and organisational competencies in construction companies using an integrated model (a case study of NASR consortium) pp. 397-412

Morvarid Mohammad Amini, Mojtaba Hosseinalipour and Abbas Monavvarian

CRM effectiveness and customer satisfaction: moderating role of relationship duration pp. 413-424

Chandrasekaran Padmavathy

Volume 11, issue 2, 2017

A study on sources of vegetable supply chain wastage with specific reference to retail outlets in Tamil Nadu pp. 141-161

Arivazhagan Ramanathan, Geetha Panneerselvam and Ravilochanan Parthasarathy

Investigating the determinants of Thai manufacturing public firms' performance using an integration of multiple linear regression and hierarchical linear modelling pp. 162-184

Janthorn Sinthupundaja and Navee Chiadamrong

Selecting the outsourcing activities through the hybrid model of feature selection based on Kohonen network and slack-based measure pp. 185-198

Farshad Faezy Razi

Foreign direct investment and regional economic development pp. 199-220

S. Mahalakshmi, S. Thiyagarajan and G. Naresh

Determinants of total employee involvement: a case study of a cutting tool company pp. 221-240

Nagarajan Ramesh and A. Ravi

World class manufacturing in make-to-order batch-production SMEs: an exploratory analysis in northern Italy pp. 241-275

Alberto Petroni, Francesco Zammori and Giuliano Marolla

Volume 11, issue 1, 2017

Dynamics of disruptive innovations in outperforming global brands: a study in Mexico pp. 1-15

Pável Reyes-Mercado and Prof Rajagopal

Brand positioning of ayurvedic medicine in Indian milieu pp. 16-37

K. Santhana Lakshmi, K. Mohamed Jasim, K. Prabhakar and S. Jahira Parveen

Developing a comprehensive brand evaluation system with the support of TRIZ to formulate brand strategies pp. 38-57

Tzong-Ru Lee, King-Lun Choy, Min-Chih Hsu and Fabio Cassia

Analysis of e-service quality from the management perspective: an empirical study on e-government services pp. 58-71

Nour-Mohammad Yaghoubi and Fatemeh Rigi

A study on customer's perception of online banking and e-service quality among Chennai customers pp. 72-94

G. Kumar and V.M. Shenbagaraman

Organisational determinants of export performance: evidence from exporting firms in Batam, Indonesia pp. 95-119

Yudi Fernando, Agustina Fitrianingrum and Christopher Richardson

The use of integrated management approaches and their impact on customers' satisfaction and business success pp. 120-140

Mohammed T. Nuseir and Hilda Madanat

Volume 10, issue 4, 2016

An empirical investigation of executive stock option granting in Malaysia pp. 433-448

Ahmad Ibn Ibrahimy and Rubi Ahmad

Developing a model of critical success factors for TQM implementation in MSMEs in India and their effect on internal and external quality of organisation pp. 449-475

Himanshu Gupta, Jayant Bisen, Satyam Kumar and Shantanu Das

Application of Six Sigma methodology in reducing oil consumption in a manufacturing process pp. 476-487

Johny Scaria and Jose Joseph M

Work-life balance, job satisfaction and nurses retention: moderating role of work volition pp. 488-501

Alamzeb Aamir, Abu Bakar Abdul Hamid, Maqsood Haider and Chaudhry Shoaib Akhtar

Managing financial records for accountability in metropolitan assemblies in Ghana pp. 502-522

Perfect Mawusi Amegbe and Musah Adams

Measuring efficiency of working capital management: a two-stage data envelopment analysis approach pp. 523-544

Utkarsh Goel and Anil K. Sharma

SARIMA models for forecasting call volume in emergency services pp. 545-561

E.V. Gijo and N. Balakrishna

Volume 10, issue 3, 2016

5S route for safety management pp. 283-300

Nagarajan Ramesh and A. Ravi

Meta-analysis of financial performance and cross-listing of Indian and Chinese firms pp. 301-328

P. Lakshmi and S. Visalakshmi

Performance management in Iranian manufacturing organisations: practices and culture pp. 329-353

Mahmoud M. Yasin, Carlos Gomes, Jafar Alavi and Rasoul Shafieyoun

Manufacturing performance and relevance of operational performance to small and medium scale enterprises - literature review pp. 354-391

Rupendra Nehete, Balkrishna E. Narkhede and Rakesh D. Raut

The value of intangibles and diversity on boards looking towards economic future returns: evidence from non-financial Iberian business organisations pp. 392-417

Ilídio Tomás Lopes and Duarte Pitta Ferraz

Joint venture conflicts and breakup: a lesson from international joint ventures of two-wheeler manufacturers in India pp. 418-432

Pravin Kumar and Rajesh Kumar Singh

Volume 10, issue 2, 2016

Triple bottom line extended - a bipolar approach of implementation, assessment and reporting of sustainable business models and sustainable business practices pp. 139-151

Göran Svensson, David Eriksson and Carmen Padin

Optimisation of burning loss in reheating furnace of hot rolling mill using Taguchi technique pp. 152-161

G.S. Dangayach and Priyanka Gupta

Effect of environment, colour and music on customer loyalty in restaurants and coffee shops pp. 162-176

Ana Saffar

Investigation of overvalued and undervalued stocks: the case of BSE Sensex pp. 177-189

Shraddha Mishra and Raj Kumar

Systematic retrofit methodology for chemical batch processes to improve economic and production performance pp. 190-208

Yeshwant Raj and Himanshu Gupta

Enablers and barriers of mobile banking opportunities in rural India: a strategic analysis pp. 209-239

Abhishek Behl, Manju Singh and V.G. Venkatesh

Designing the strategy map for hotels with key performance indicators of balanced scorecard using DEMATEL technique pp. 240-263

Devkant Kala and S.C. Bagri

Studies of CRM: management capabilities and the mediating role of customer satisfaction pp. 264-282

Cheng-Se Hsu, Majidul Islam and Yi-Feng Yang

Volume 10, issue 1, 2016

Impact of Islamic values on HRM practices: an empirical study of Jordanian universities pp. 1-19

Hayel T. Ababneh and Alex Avramenko

A comparison of sustainable business models between goods and service industries: similarities and differences pp. 20-36

Nils M. Høgevold, Göran Svensson, Carmen Padin and Maria Dos Santos

Study of the relationship between employee engagement and organisational effectiveness pp. 37-54

Hadi Teimouri, Maryam Goodarzvand Chegini, Kouroush Jenab, Sam Khoury and Kim LaFevor

Influence of venture capital, retained ownership and board structure on initial public offering firms - case of France pp. 55-77

Djerbi Chiraz and Anis Jarboui

Acculturative stress: effect on academic performance of rural migrant students pp. 78-89

Monica S. Benita and M.V. Supriya

Achieving quality excellence in Indian engineering education: modelling and analysis using system dynamics pp. 90-119

Abdul Razak Honnutagi, Rajendra Sonar and A. Subash Babu

Store attribute(s) preference of customers towards organised food and grocery retail outlets - a gap analysis pp. 120-138

Arthanari Anuradha and V. Viswanathan