International Journal of Business Excellence

2008 - 2025

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Volume 30, issue 4, 2023

Role of social media in growth of Indian start-ups pp. 413-422

Manoj Pandey, Devendra Kumar Pandey and Kiran Soni

Brand personification through celebrity ambassador: a study to investigate the impact on consumer attitude and loyalty pp. 423-450

Era Nagpal, Hardeep Singh Mundi and Anurag Singh

Effect of organisational culture and organisational learning on company performance with competitive strategy as the mediating variable pp. 451-468

Benny Hutahayan

Political risk and project success: mediating mechanism and interacting effect pp. 469-489

Namra Mubarak, Jabran Khan, Jamshed Ali Turi and Robina Yasmin

Framework for enablers and outcomes of workforce agility: socio technical systems perspective pp. 490-506

Deborah Sharon Stanley and Vaneeta Aggarwal

Antecedents of Indian information technology service organisations moving up the value chain: a mediation model pp. 507-531

B. Mahendramohan, G. Kannabiran and P. Sridevi

Stakeholder perception on the challenges in long-term PPP contracts: a focus group study of Indian PPP airports pp. 532-546

Akhil Damodaran, Tarun Dhingra and Prasoom Dwivedi

Interpersonal relationship inventory scale for registered nurses in India: EFA and scale development pp. 547-558

Puja Khatri and Sumit Kumar Debnath

Volume 30, issue 3, 2023

Learning factories of Industry 4.0: a mind map-based empirical investigation of the challenges related to its implementation pp. 273-294

Sanjiv Narula, Anil Kumar, Harish Puppala, Maheshwar Dwivedy, Surya Prakash and Vishal Talwar

The trade-off between outreach and sustainability of microfinance institutions: does loan delinquency play a mediating role? pp. 295-317

Mohammad Zainuddin, Masnun Mahi, Ida Md. Yasin and Shabiha Akter

The link between self-knowledge and job satisfaction pp. 318-348

Leandro Pereira, André Salgado, Álvaro Dias, Renato Lopes da Costa, Carlos Jerónimo and José Pedro Santos

Business excellence models: a critical review of the models' frameworks pp. 349-382

Alaa M. Ubaid and Fikri T. Dweiri

A tactical three-phase implementation model for agile manufacturing pp. 383-412

Rahul Kumar, Kanwarpreet Singh and Sanjiv Kumar Jain

Volume 30, issue 2, 2023

Can Islamic banks be sustainable with a simultaneously strong conventional banking counterpart? - A comparative study of the financial performance of Islamic and conventional banks in Bahrain pp. 133-159

Ratnakaram Satya Pavan Kumar and P. Sheela

Exploring impact of selected marketing strategies on the consumer lens pp. 160-182

Fatehi Almugari, Amgad S.D. Khaled, Parul Bajaj, Majed Kassem Alsyani and Eissa A. Al-Homaidi

Unearthing the determinants of commuters' satisfaction in Delhi Metro Rail Corporation pp. 183-202

Yogendra Pal Bharadwaj

A multi-objective optimisation of sustainable business model innovation strategies regarding the challenges of new and emerging technologies in service business pp. 203-233

Hadi Balouei Jamkhaneh, Reza Shahin and Reza Jalali

Re-creation fundamental concepts on the culture of excellence to achieve maturity of organisational excellence pp. 234-256

Mohsen Moradi-Moghadam, Hossein Safari, Mohammad Reza Sadeghi Moghadam and Mohammad Reza Fathi

Work spirituality and organisational commitment: an Indian tourism perspective pp. 257-271

Rajesh Kumar Upadhyay, Brijendra Singh Yadav and Khaliqur Rehman Ansari

Volume 30, issue 1, 2023

What determines income diversification of banking firms in Pakistan? pp. 1-16

Yasir Ashraf, Mian Sajid Nazir, Salah U-Din, Muhammad Shahbaz Yaqoob and Aamer Shahzad

The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry pp. 17-52

Chee Kueng Kwong, Abu Bakar Abdul Hamid, Yuhanis Abdul Aziz and Haslinda Hashim

Market knowledge acquisition and sustaining firm performance: an approach towards business excellence pp. 53-75

Manoj Kumar and Pooja K. Singh

Direct and mediating effects of work engagement on organisational commitment: a conceptual framework pp. 76-93

Harleen Kaur and Pooja Mehta

The usage of enterprise resource planning system to enhancing performance of medium-sized business excellence pp. 94-110

Adejare Yusuff Aremu, Arfan Shahzad and Shahizan Hassan

Exploring factors influencing employees satisfaction during COVID19 era: an empirical study on Jordanian telecommunication firms pp. 111-131

Khaled Mohammad Kayed Alhyasat

Volume 29, issue 4, 2023

Is the e-payment gateway system sustainable in India? – Analysis through the interpretive structural model approach pp. 455-484

Deepa Jain, Manoj Kumar Dash and K.S. Thakur

Assessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance pp. 485-503

Muddassar Sarfraz, Bilal Khalid, Ilknur Ozturk, Jasim Tariq and Taqadus Bashir

A study on factors affecting academic stress amongst students of higher education – a system dynamic approach pp. 504-517

Priyanka Singh, Sanjay Bhushan and Anuja Shukla

Customer switching behaviour in Indian retail banking using logit regression pp. 518-545

Kiran Mehta, Renuka Sharma and Vikas Khanna

The evaluation of soft skills by information technology executives when hiring a project manager: a qualitative study pp. 546-568

Nadia Pedrosa, Luciano Ferreira da Silva and Cristina Dai Prá Martens

Transit oriented development as moderator of sustainability in transportation company pp. 569-580

Makjen Sinaga, Suharyono, Mochammad Al Musadieq and Mohammad Iqbal

Exploration of factors for promoting women-owned digital enterprises: a conceptual viewpoint pp. 581-599

Sucheta Agarwal, Vivek Agrawal and Jitendra Kumar Dixit

Volume 29, issue 3, 2023

Workplace ergonomics and quality of work life in academicians of higher education: an Indian perspective pp. 309-325

Pankaj Agarwal, Vishal Sagar, Amar Kumar Mishra and Jitendra Chauhan

The impact of strategic planning on the performance of the private corporations in Palestine from the perspective of balanced scorecard pp. 326-350

Muath Ammar

The drivers of customer satisfaction and loyalty in automotive aftermarket industry pp. 351-371

Jyoti Kumar Chandel, Syed Aulia Mohiuddin and G.P. Mishra

Determinant and the consequence of advertising scepticism: a case of popular brand of instant noodle pp. 372-389

Hotniar Siringoringo, Yuhilza Hanum and Sudaryanto

The influence of organisational culture, work-life balance, and employee engagement on the employee turnover intention of China National Oil Offshore Company South pp. 390-408

Mochammad Al Musadieq

Impact of corporate governance on firm value in the presence of earning quality and real earnings management pp. 409-436

Ahmed Shahzad, Mian Sajid Nazir, Muhammad Ali Jibran Qamar and Ammar Abid

The roles of innovation and internationalisation in explaining dynamic business performance pp. 437-454

Wei-Kang Wang, Imen Tebourbi, Qian Long Kweh and Cheng-Che Li

Volume 29, issue 2, 2023

Identification of world-class manufacturing strategies and their implementation requirements in food industry (case study: olive product) pp. 145-161

Hadiseh Kalantari, Mohsen Shafiei Nikabadi and Azim Zarei

SWOT analysis of Lean Six Sigma: a review pp. 162-184

Harsimran Singh Sodhi, Bikram Jit Singh and Doordarshi Singh

Minerba governance policy in Indonesia with soft system thinking approach based on social network analysis, seven-stage model and U theory pp. 185-203

Sujono, Soesilo Zauhar, Hermawan and Lely Indah Mindarti

Bond rating and bond market of Indian corporate – issues and recommendations pp. 204-221

Manisha Kumari and V. Mary Jessica

The influence of perceived risk and trust on customer experience: an empirical study on young m-banking app users in India pp. 222-247

Pushparaj Nancyprabha and V.J. Sivakumar

Organisational effectiveness and career support: an integrated model for Indian millennials pp. 248-265

Nivedita Jha, Mayank B. Jha and Puja Sareen

The impact of financial risk on economic value added: a comparative analysis of Islamic and commercial banks of Yemen pp. 266-287

Mohammed H. Alsamhi, Fuad A. Al-Ofairi, Waleed M. Alahdal and Najib H.S. Farhan

Flexibility-oriented human resource management system and employee ambidexterity: a moderating role of psychological capital pp. 288-308

Sirikul Cheewakoset, Patchara Popaitoon and Pasu Decharin

Volume 29, issue 1, 2023

Investigating hostels revisit intention in Taiwan: the moderating effect of customers' desire pp. 1-16

Alvaro Garcia Carvajal, Chiehwen Ed Hsu and S. Yeshwant Raj

Ambidexterity: realising organisational innovation in healthcare organisations pp. 17-30

Youngsoo Park and Abraham Y. Nahm

The evaluative survey of the development of financial performances of cooperatives and micro small and medium enterprises in Riau, Indonesia pp. 31-45

Alvi Furwanti Alwie, Susi Hendriani, Yulia Efni and Rosnelly Roesdi

Lean Six Sigma: a clinical treatment for national healthcare system pp. 46-60

Harsimran Singh Sodhi

A Fourth Industrial Revolution approach to total quality management on innovation performance: evidence from South Africa pp. 61-79

Sugandren Naidoo and Veruska Govender

Adoption of digital marketing among tourism industry of Uttarakhand in India pp. 80-97

Anuj, Rajesh Kumar Upadhyay, Himanshu Kargeti and Ajay Sharma

CEO duality, board size and firm performance: evidence in Vietnam pp. 98-120

Hanh Thi My Le, Irene Wei Kiong Ting, Qian Long Kweh and Ha Lam Tan Ngo

Evaluating the critical success factors for lean implementation in SMEs in Northern India using VIKOR approach pp. 121-143

Sachin Saini and Doordarshi Singh