International Journal of Business Excellence

2008 - 2025

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Volume 12, issue 4, 2017

The effects of promotion activities on consumers' purchase intention in chain convenience stores pp. 413-432

Fan-Yun Pai, Chien-Ping Chen, Tsu-Ming Yeh and Massoud Metghalchi

The image of and the interest in the accounting profession: an empirical study in three social groups pp. 433-449

Célia Cristina Da Silva Vicente, Raul Manuel Da Silva Laureano and Maria João Cardoso Vieira Machado

User acceptance of web-based talent assessment platform (TAP) pp. 450-468

Sanjay Mohapatra and Debananda Patra

Structural equation modelling of customer attitudes towards social network advertising: a case of Iranian social networking site pp. 469-488

Seyyed Mehdi Mirmehdi, Ali Sanayei and Hossein Rezaei Dolatabadi

Sources for success - new venture creation in seed and business accelerators pp. 489-507

Lotta Frimodig and Marko Torkkeli

Organisational adoption of the lead user method: a follow-up study on intentions versus actions pp. 508-536

Pia Hannukainen, Samuli Mäkinen and Sampsa Hyysalo

CRM scale development for enhancing business excellence in the Indian airline sector pp. 537-557

Arun Kumar Agariya and Jyoti Tikoria

Volume 12, issue 3, 2017

Exploring marketing strategies in architectural services: the case of the architecture firms in Portugal pp. 275-293

Helena Nobre and Joana Faria

Relationship between determinants of organisational structure and knowledge sharing pp. 294-307

Muhammad Yasir and Abdul Majid

From strategy to project effectiveness: introducing the three stages of strategic project management pp. 308-328

Saeed Zolfaghari, Alireza Aliahmadi and Mohammad Mahdavi Mazdeh

Toward promoting effective strategic performance: the relevance of the alignment of performance measurement and competitive strategic choices pp. 329-350

Carlos Gomes and Mahmoud M. Yasin

Investigation of influential factors of green supply chain management in Indian mining industries: an empirical study pp. 351-375

Kamalakanta Muduli, Jitendra Narayana Biswal, Suchismita Satapathy, Akhilesh Barve and Sushant Tripathy

Optimal utilisation of a smart police emergency response system: using forecasting models pp. 376-385

Rajeev Mishra

Brand competition, peer influence, and purchase intentions towards fashion apparel in Mexico pp. 386-412

Rajagopal and Ananya Rajagopal

Volume 12, issue 2, 2017

Framework to assess competitive positioning in manufacturing industries pp. 139-174

Manjeet Kharub and Rajiv Kumar Sharma

Evaluating recruitment consultants using performance appraisal as a tool for IT and manufacturing companies pp. 175-192

T. Poorani and S. Thiyagarajan

Optimising packaged gas inventory placement at welding supply distributors pp. 193-213

Craig Harris and Malini Natarajarathinam

The antecedents on individual and contextual correlates of team leaders' attitudes toward depressed employees in Chennai IT industries pp. 214-229

M. Ganesan and P. Jegatheeswari

Identifying and prioritising job burnout factors using an integrated fuzzy DEMATEL and fuzzy ANP: an empirical study in paramedical society pp. 230-248

Ashraf Sancholi, Habibollah Salarzehi and Mohsen Yaqubi

Investigating the influence of opportunistic behaviour risk factors on offshore outsourcing pp. 249-274

Prashant Chauhan, Sunand Kumar and Rajiv Kumar Sharma

Volume 12, issue 1, 2017

The effect of organisational justice on knowledge sharing behaviour in public sector banks in India: mediating role of work engagement pp. 1-22

Vandana Tamta and M.K. Rao

An ISM approach for modelling the enablers of sustainability in market-oriented firms pp. 23-45

Amit Kumar Agrawal, Divesh Kumar and Zillur Rahman

Adapting premium FMCG strategies to luxury brands pp. 46-65

Jean Noel Dollet, Angel Díaz, María Eugenia Fernández-Moya and Luis Solís

Risk assessment using interval vector cumulative failure rate pp. 66-82

Kouroush Jenab, Joshua Witte, Pilar Pazos and Sam Khoury

Leveraging elements to small business strategic networks: the perception of business partners pp. 83-101

Daniel Battaglia, Christopher Pohlmann, Janine Barbosa Moura, Miriam Borchardt and Giancarlo Medeiros Pereira

New insights on consequences of corporate associations - an investigation of mediators and moderator in Indian context pp. 102-126

B. Saju, Kalyani Rangarajan, K. Harikrishnan and S. Joseph Jeya Anand

Emotional intelligence and leadership: a gender comparison in the Indian service sector pp. 127-138

Pooja and Pranab Kumar

Volume 11, issue 4, 2017

Servant leadership of the teachers of engineering colleges: an empirical study from engineering students' perceptive pp. 425-445

Bhaskar M. Bhandarkar, Balkrishna E. Narkhede and Manju Bhagat

An assessment of the impact of mobile banking on traditional banking in Nigeria pp. 446-463

Habib Ullah Khan and Anaekwe Chinedu Ejike

Multidimensional cloud-enabled innovations for financial services pp. 464-486

Sergey A. Yablonsky

Using entropy and AHP-TOPSIS for comprehensive evaluation of internet shopping malls and solution optimality pp. 487-504

Anil Kumar, Manoj Kumar Dash and Ritu Seharawat

A state-of the-art survey of interpretive structural modelling methodologies and applications pp. 505-560

Bhaskar B. Gardas, Rakesh D. Raut and Balkrishna E. Narkhede

Volume 11, issue 3, 2017

Lessons learnt from process improvement in a non-profit organisation pp. 277-300

Mohammad Zarei, Behrouz Zarei and Amir Hossein Ghapanchi

Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty pp. 301-319

Shyamaladevi Balakrishnan and Ravilochanan Parthasarathy

On value activities and competitive advantage: an empirical study pp. 320-343

Daniel F. Jennings, Arunachalam Narayanan, Bimal Nepal and Norman Clark

Factors influencing organisational performance: the role of knowledge sharing and organisational agility pp. 344-356

Reza Salehzadeh, Javad Khazaei Pool, Abdol-Majid Mohseni and Gholamreza Tahani

The mediation role of frontline employee adaptability between service orientation and job outcomes: evidence from Indian power sector pp. 357-380

Michael Sony and Nandakumar Mekoth

Enablers of contact centre service excellence: a practitioner's perspective pp. 381-396

Surya Dharamdass and Yudi Fernando

Identification of critical success factors and organisational competencies in construction companies using an integrated model (a case study of NASR consortium) pp. 397-412

Morvarid Mohammad Amini, Mojtaba Hosseinalipour and Abbas Monavvarian

CRM effectiveness and customer satisfaction: moderating role of relationship duration pp. 413-424

Chandrasekaran Padmavathy

Volume 11, issue 2, 2017

A study on sources of vegetable supply chain wastage with specific reference to retail outlets in Tamil Nadu pp. 141-161

Arivazhagan Ramanathan, Geetha Panneerselvam and Ravilochanan Parthasarathy

Investigating the determinants of Thai manufacturing public firms' performance using an integration of multiple linear regression and hierarchical linear modelling pp. 162-184

Janthorn Sinthupundaja and Navee Chiadamrong

Selecting the outsourcing activities through the hybrid model of feature selection based on Kohonen network and slack-based measure pp. 185-198

Farshad Faezy Razi

Foreign direct investment and regional economic development pp. 199-220

S. Mahalakshmi, S. Thiyagarajan and G. Naresh

Determinants of total employee involvement: a case study of a cutting tool company pp. 221-240

Nagarajan Ramesh and A. Ravi

World class manufacturing in make-to-order batch-production SMEs: an exploratory analysis in northern Italy pp. 241-275

Alberto Petroni, Francesco Zammori and Giuliano Marolla

Volume 11, issue 1, 2017

Dynamics of disruptive innovations in outperforming global brands: a study in Mexico pp. 1-15

Pável Reyes-Mercado and Prof Rajagopal

Brand positioning of ayurvedic medicine in Indian milieu pp. 16-37

K. Santhana Lakshmi, K. Mohamed Jasim, K. Prabhakar and S. Jahira Parveen

Developing a comprehensive brand evaluation system with the support of TRIZ to formulate brand strategies pp. 38-57

Tzong-Ru Lee, King-Lun Choy, Min-Chih Hsu and Fabio Cassia

Analysis of e-service quality from the management perspective: an empirical study on e-government services pp. 58-71

Nour-Mohammad Yaghoubi and Fatemeh Rigi

A study on customer's perception of online banking and e-service quality among Chennai customers pp. 72-94

G. Kumar and V.M. Shenbagaraman

Organisational determinants of export performance: evidence from exporting firms in Batam, Indonesia pp. 95-119

Yudi Fernando, Agustina Fitrianingrum and Christopher Richardson

The use of integrated management approaches and their impact on customers' satisfaction and business success pp. 120-140

Mohammed T. Nuseir and Hilda Madanat