International Journal of Business Excellence

2008 - 2025

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Volume 29, issue 4, 2023

Is the e-payment gateway system sustainable in India? – Analysis through the interpretive structural model approach pp. 455-484

Deepa Jain, Manoj Dash and K.S. Thakur

Assessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance pp. 485-503

Muddassar Sarfraz, Bilal Khalid, Ilknur Ozturk, Jasim Tariq and Taqadus Bashir

A study on factors affecting academic stress amongst students of higher education – a system dynamic approach pp. 504-517

Priyanka Singh, Sanjay Bhushan and Anuja Shukla

Customer switching behaviour in Indian retail banking using logit regression pp. 518-545

Kiran Mehta, Renuka Sharma and Vikas Khanna

The evaluation of soft skills by information technology executives when hiring a project manager: a qualitative study pp. 546-568

Nadia Pedrosa, Luciano Ferreira da Silva and Cristina Dai Prá Martens

Transit oriented development as moderator of sustainability in transportation company pp. 569-580

Makjen Sinaga, Suharyono, Mochammad Al Musadieq and Mohammad Iqbal

Exploration of factors for promoting women-owned digital enterprises: a conceptual viewpoint pp. 581-599

Sucheta Agarwal, Vivek Agrawal and Jitendra Kumar Dixit

Volume 29, issue 3, 2023

Workplace ergonomics and quality of work life in academicians of higher education: an Indian perspective pp. 309-325

Pankaj Agarwal, Vishal Sagar, Amar Kumar Mishra and Jitendra Chauhan

The impact of strategic planning on the performance of the private corporations in Palestine from the perspective of balanced scorecard pp. 326-350

Muath Ammar

The drivers of customer satisfaction and loyalty in automotive aftermarket industry pp. 351-371

Jyoti Kumar Chandel, Syed Aulia Mohiuddin and G.P. Mishra

Determinant and the consequence of advertising scepticism: a case of popular brand of instant noodle pp. 372-389

Hotniar Siringoringo, Yuhilza Hanum and Sudaryanto

The influence of organisational culture, work-life balance, and employee engagement on the employee turnover intention of China National Oil Offshore Company South pp. 390-408

Mochammad Al Musadieq

Impact of corporate governance on firm value in the presence of earning quality and real earnings management pp. 409-436

Ahmed Shahzad, Mian Sajid Nazir, Muhammad Ali Jibran Qamar and Ammar Abid

The roles of innovation and internationalisation in explaining dynamic business performance pp. 437-454

Wei-Kang Wang, Imen Tebourbi, Qian Long Kweh and Cheng-Che Li

Volume 29, issue 2, 2023

Identification of world-class manufacturing strategies and their implementation requirements in food industry (case study: olive product) pp. 145-161

Hadiseh Kalantari, Mohsen Shafiei Nikabadi and Azim Zarei

SWOT analysis of Lean Six Sigma: a review pp. 162-184

Harsimran Singh Sodhi, Bikram Jit Singh and Doordarshi Singh

Minerba governance policy in Indonesia with soft system thinking approach based on social network analysis, seven-stage model and U theory pp. 185-203

Sujono, Soesilo Zauhar, Hermawan and Lely Indah Mindarti

Bond rating and bond market of Indian corporate – issues and recommendations pp. 204-221

Manisha Kumari and V. Mary Jessica

The influence of perceived risk and trust on customer experience: an empirical study on young m-banking app users in India pp. 222-247

Pushparaj Nancyprabha and V.J. Sivakumar

Organisational effectiveness and career support: an integrated model for Indian millennials pp. 248-265

Nivedita Jha, Mayank B. Jha and Puja Sareen

The impact of financial risk on economic value added: a comparative analysis of Islamic and commercial banks of Yemen pp. 266-287

Mohammed H. Alsamhi, Fuad A. Al-Ofairi, Waleed M. Alahdal and Najib H.S. Farhan

Flexibility-oriented human resource management system and employee ambidexterity: a moderating role of psychological capital pp. 288-308

Sirikul Cheewakoset, Patchara Popaitoon and Pasu Decharin

Volume 29, issue 1, 2023

Investigating hostels revisit intention in Taiwan: the moderating effect of customers' desire pp. 1-16

Alvaro Garcia Carvajal, Chiehwen Ed Hsu and S. Yeshwant Raj

Ambidexterity: realising organisational innovation in healthcare organisations pp. 17-30

Youngsoo Park and Abraham Y. Nahm

The evaluative survey of the development of financial performances of cooperatives and micro small and medium enterprises in Riau, Indonesia pp. 31-45

Alvi Furwanti Alwie, Susi Hendriani, Yulia Efni and Rosnelly Roesdi

Lean Six Sigma: a clinical treatment for national healthcare system pp. 46-60

Harsimran Singh Sodhi

A Fourth Industrial Revolution approach to total quality management on innovation performance: evidence from South Africa pp. 61-79

Sugandren Naidoo and Veruska Govender

Adoption of digital marketing among tourism industry of Uttarakhand in India pp. 80-97

Anuj, Rajesh Kumar Upadhyay, Himanshu Kargeti and Ajay Sharma

CEO duality, board size and firm performance: evidence in Vietnam pp. 98-120

Hanh Thi My Le, Irene Wei Kiong Ting, Qian Long Kweh and Ha Lam Tan Ngo

Evaluating the critical success factors for lean implementation in SMEs in Northern India using VIKOR approach pp. 121-143

Sachin Saini and Doordarshi Singh

Volume 28, issue 4, 2022

An analysis of affecting factors on employee's turnover intention thinking: a case study pp. 419-429

Samaneh Raeesi Nafchi, Mohammad Reza Fathi and Seyed Mohammad Sobhani

Effective linkages between women empowerment and economic development in India pp. 430-450

Sudin Bag and Amina Omrane

The impact of cross-functional integration of production and marketing on BTO competitiveness and performance pp. 451-491

Zhixiang Chen

Expatriates and social support: exploring conceptual role of unconscious bias pp. 492-504

Sahiba Sharma and Gyan Prakash

A critical analysis of Citizenship Amendment Act, 2019 (CAA) pp. 505-521

Brij Mohan Dutta

Practical gender needs and women empowerment: an impact assessment of microfinance pp. 522-543

Biswajit Prasad Chhatoi, Sharada Prasad Sahoo and Manoj Dash

Evaluation of sustainable alternatives for restaurants using the fuzzy TOPSIS method pp. 544-566

Deoclécio Junior Cardoso da Silva, Denise Adriana Johann, Jones Luís Schaefer, Andriele de Fátima Nunes, Ranice Hoehr Pedrazzi Pozzer and Edio Polacinski

Volume 28, issue 3, 2022

ServQual and modified Kano for process improvement – a case study of a medical device distributor pp. 281-299

Elia Oey, Debby Cynthia, Megawati Megawati and Scherly Hansopaheluwakan

An insight into internet banking services by university students in Bangladesh pp. 300-313

Mohammad Mizanur Rahman, Adedeji Babatunji Samuel and Md. Saidur Rahaman

Are narratives in the corporate annual report influenced by firm attributes? pp. 314-331

Lokanath Mishra and P.K. Haldar

Practising soft HRM for Generation Y employees against the turnover crisis of the 21st century pp. 332-349

Md. Mahamudul Hassan, Manimekalai Jambulingam, Elangkovan A.L. Narayan, Md. Uzir Hossain Uzir and Hussam Al Halbusi

A qualitative and quantitative comparison of various waste management techniques pp. 350-363

Harsimran Singh Sodhi, Doordarshi Singh and Bikram Jit Singh

Investigating the effects of workplace diversity on employee performance in higher education institutions pp. 364-374

Deepti Sharma and Sachin Kumar Srivastava

Role of social connectivity and job engagement in positive change: evidence from the Middle East pp. 375-396

Raina Chhajer, Tanusree Dutta and Thomas Joseph

Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan) pp. 397-418

Naveed Saif, Muhammad Tahir Khan, Irfan Ullah Khan and Muhammad Adnan

Volume 28, issue 2, 2022

The tri-dimensional thriving scale: measurement and construct validity pp. 139-156

Ghulam Abid, Alia Ahmed and Tahira Hassan Butt

Factors affecting non-aeronautic revenue in Indian airports: a focus group study of Indian PPP airports pp. 157-170

Akhil Damodaran, Deep Shree, Pushpendra Pratap Singh, Mahim Sagar and Tarun Dhingra

Employee satisfaction model: case of private institutions in Indian higher education pp. 171-187

Rachna Bansal Jora and Shashank Mehra

Customer satisfaction and repurchase intent in the cellphone product-market among adolescents and young adults pp. 188-208

Matti J. Haverila and Kai Haverila

Evaluation of quality circle programme implementation barriers in Indian SMEs with ISM methodology pp. 209-236

Rajesh Attri, Anwin Mathew Chacko and Surinder Kumar

Using digital marketing from SMEs companies in the manufacturing industry in Albania pp. 237-252

Irma Shyle and Erisjena Rruplli

Workplace ostracism scale: examining the psychometric properties on Indian sample pp. 253-280

Kannu Priya Kamboj and Pooja Garg

Volume 28, issue 1, 2022

Entrepreneurial orientation of rural women in the hill districts of Uttarakhand: a behavioural perspective pp. 1-17

Amar Kumar Mishra, Tapan Kumar Nayak, Rajesh Kumar Upadhyay and Anjali Rai

Marketing information and marketing intelligence for customer insights pp. 18-31

Pratap Chandra Mandal

Does organisational support moderate the relationships between work-family/family-work conflict and well-being of private university academicians? pp. 32-50

Mohammad Mizanur Rahman, Md. Saidur Rahaman, Mohammad Jamal Uddin, Adedeji Babatunji Samuel and Iqbal Hossain Moral

The impact of human resource practices on employee job performance with mediating role of psychological well-being pp. 51-74

Mohammad Ibrahim Kamel Sweiss and Ali F. Dalain

Effect of auditory signals in sensory marketing: evidence from India pp. 75-89

Sangita Dutta Gupta, Mohamed Moin Al Deen Shah, Kuruva Hari Prasad and Phani Vishwaja

Expectations of the students from institutions offering higher education: literature review pp. 90-100

Arun Kant Painoli and Ankur Kukreti

Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach pp. 101-117

Lalit Kumar Pothal, Sushanta Tripathy and Aishwarya Dash

A systematic literature review of the sales promotion's utilitarian and hedonic benefits pp. 118-138

Somesh Kumar Sinha