International Journal of Business Excellence

2008 - 2025

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Volume 2, issue 3/4, 2009

The key account management system in the paper industry business environment pp. 223-240

Laura Piila and Harri Haapasalo

Chinese managers' perceptions of their ability to deliver service quality pp. 241-256

Darlene Brannigan Smith and Dennis A. Pitta

The evolution from brand equity to customer relationship equity to trust equity: the new challenge pp. 257-268

William J. Lundstrom

Knowledge absorption in an emerging economy – the role of foreign investments and trade flows in Russia pp. 269-284

Marko T. Torkkeli, Daria Podmetina, Anna-Mari Yla-Kojola and Juha Vaatanen

The image and academic expectations of South African and Malaysian university students pp. 285-300

Johan W. De Jager and Werner Soontiens

Government, law and structure: where is transparency and what does it mean for marketing strategy? pp. 301-316

Camille P. Schuster and Phil Harris

The development and implementation status of RFID in China pp. 317-329

Annibal Jose Scavarda, Peter O'Neill, Luiz Felipe Scavarda and Xiaoyang Wang

A research strategy formulation for innovative Greek universities pp. 330-345

Christina Besta, Nikolaos Georgiadis, Vicky Manthou and Maro Vlachopoulou

The impact of perceived innovativeness, branding strategy and parent brand salience on the reciprocal transfer of core associations pp. 346-359

Jean Boisvert and Suzan Burton

Income as a determinant of the acquisition of cellular products and services by tertiary students pp. 360-373

Antonie Drotsky, David Benjamin Janse Van Rensburg and Johan W. De Jager

Collective bargaining: a tool for industrial harmony in Ghanaian industrial settings pp. 374-387

James Kennedy Turkson

New service development in an international context: a case study of a Finnish technopark company in Russia pp. 388-401

Valtteri Kaartemo and Kaisa-Kerttu Peltola

Volume 2, issue 2, 2009

New approaches in performance measurement: methods for specification and operationalisation within the context of supply management pp. 105-123

Ronald Gleich, Michael Henke, Anna Quitt and Luise Sommer

Leadership in new ventures: complexity managed by teams pp. 124-139

Jamie Newth and Patricia Doyle Corner

Knowledge management practices in project-based organisations pp. 140-156

Maqsood Sandhu and Marja Naaranoja

Achieving Egyptian higher education institutions' excellence through the application of the EFQM model: an investigative study pp. 157-178

Riham Adel Hassan Sayed Ahmed

ICRS: an intelligent collaborative recommender system for electronic purchasing pp. 179-193

M.K. Kavitha Devi and P. Venkatesh

Quality management in the logistics function: a study of the Greek industry pp. 194-218

Katerina Gotzamani, Fotis Vouzas and Pantelis Longinidis

Volume 2, issue 1, 2009

Employees satisfied with performance measurement and rewards: is it even possible? pp. 1-15

Juhani Ukko, Jussi Karhu and Sanna Pekkola

Corporate governance and the information systems excellence factor pp. 16-29

Themistokles Lazarides, Evaggelos Drimpetas, Maria Argyropoulou and Jaideep Motwani

Toward the use of internal marketing in networks pp. 30-49

Christian Bach, Joseph Sarkis and Jing Zhang

The development of an information systems strategic plan: an e-government perspective pp. 50-64

Sitalakshmi Venkatraman and Stephen Hughes

Organisational support during expatriation: a study of New Zealand managers pp. 65-85

Christopher Selvarajah

Comparison of profitability between international integrated device manufacturers and virtual integration firms pp. 86-103

Chen-Chi Lou, Shyue-Ping Chi and Shang-Chi Gong

Volume 1, issue 4, 2008

Launch lessons from a growing global supplier of industrial equipment pp. 375-390

Tuula Lehtimaki, Jari Salo and Heikki Karjaluoto

Market and collaboration orientations: examining the supply/demand chain effects pp. 391-417

Chad R. Allred and Stanley E. Fawcett

The Shingo Prize for operational excellence: rewarding world-class practices pp. 418-433

Satya S. Chakravorty, J. Brian Atwater and James I. Herbert

The growth strategies of women-controlled SMEs: a case study on Finnish software companies pp. 434-447

Paivi Eriksson, Elina Henttonen and Susan Merilainen

Implementing a lean enterprise approach to achieve business excellence pp. 448-456

Clare L. Comm and Dennis F.X. Mathaisel

Performance management of regional clusters and SME cooperation networks pp. 457-483

Mateus Cecilio Gerolamo, Luiz Cesar Ribeiro Carpinetti, Gunther Seliger and Edwin Vladimir Cardoza Galdamez

Volume 1, issue 3, 2008

Manufacturing competitiveness assessment for business excellence pp. 231-261

Ateekh-Ur-Rehman and A. Subash Babu

Excellence: capturing Aristotelian notions of meaning and purpose pp. 262-281

Alistair Anderson and Carter Crockett

Data Warehousing and Business Intelligence at Shoppers' Stop: a case study pp. 282-301

Jayanthi Ranjan and Saani Khalil

Perspectives, practices and future of supply chain flexibility pp. 302-336

Dileep More and A. Subash Babu

Quality management systems in tourism companies: the case of travel agencies in Egypt pp. 337-352

Mohammed I. Eraqi

Prospective and challenges of internet banking in Yemen: an analysis of bank websites pp. 353-374

Ali Hussein Saleh Zolait, Ainin Sulaiman and Sharifah Faridah Syed Alwi

Volume 1, issue 1/2, 2008

Business excellence through supply chain flexibility in Indian industries: an investigative study pp. 9-31

A. Subash Babu, Dileep More and N. Hemachandra

Alternative retailer-partner relationships: the role of satisfaction pp. 32-54

Hong-Youl Ha and Siva Muthaly

Understanding the subcultures key to ERP implementation: an empirical investigation pp. 55-70

Parag Kosalge and Jaideep Motwani

Valuing technological capabilities – the strategic options perspective pp. 71-91

Kalevi Kylaheiko, Ari Jantunen and Jaana Sandstrom

Barriers to innovation faced by manufacturing firms in Portugal: how to overcome it for fostering business excellence? pp. 92-105

Maria Jose Silva, João Leitão and Mário Raposo

Critical incidents in the development of quality management in steel manufacturers' production pp. 106-120

Pekka Tervonen, Niko Pahkala and Harri Haapasalo

Optimising performance with distributor managed inventory in a FMCG supply chain pp. 121-140

Joseph Y. Saab Jr., Henrique L. Correa and Michael R. Bowers

Business practices and performance in US manufacturing companies: an empirical investigation pp. 141-159

Purnendu Mandal, Enrique (Henry) Venta and Ashraf El-Houbi

Implementation of statistical process control in an Indian tea packaging company pp. 160-174

Bharatendra K. Rai

Business excellence through a world-class organisational structure: experience from the Baldrige National Quality Program pp. 175-192

Paulo A. Cauchick Miguel

The influence of empowerment, commitment, job satisfaction and trust on perceived managers' performance pp. 193-209

Rachid Zeffane and Hana Ameen Mohammed Al Zarooni

The effect of the ISO-14001 environmental management system on corporate financial performance pp. 210-230

Jiangning Zhao