International Journal of Business Excellence

2008 - 2025

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Volume 20, issue 4, 2020

Analysis of marketing capabilities, service differentiation and performance of executive hotels in the State of Santa Catarina, Brazil pp. 451-470

Deosir Flavio Lobo De Castro Junior, Elvis Silveira-Martins, Marcio Nakayama Miura and Jean Carlos De Abreu

Quality management and business excellence studies from an Islamic-culture perspective: a literature review pp. 471-499

Souraj Salah and Abdussalam A. Alhabeeb

Supplier selection and performance evaluation for formulating supplier selection strategy by MCDM-based approach pp. 500-520

Rakesh D. Raut, Bhaskar B. Gardas, Balkrishna Eknath Narkhede and Linda Zhang

ISM-MICMAC approach for evaluating the critical success factors of 5S implementation in manufacturing organisations pp. 521-548

Rajesh Attri, Ashishpal, Noor Zaman Khan, Arshad Noor Siddiquee and Zahid A. Khan

Electricity prices determinants: India's perspective pp. 549-560

Sonal Gupta, Deepankar Chakrabarti and Hiranmoy Roy

Improving business process by predicting customer needs based on seasonal analysis: the role of big data in e-commerce pp. 561-574

K. Moorthi, K. Srihari and S. Karthik

Mapping organisational competences: case study on a franchise in the food industry in Brazil pp. 575-594

José Jaconias Da Silva, Claudia Brito Silva Cirani and Joseane Laura Pereira De Amorim

Volume 20, issue 3, 2020

Sustainability in lean manufacturing: a systematic literature review pp. 295-321

Naveen Kumar and Kaliyan Mathiyazhagan

The role of social influence and e-service quality in impacting loyalty for online life insurance: a SEM-based study pp. 322-337

Preeti Viswanathan, Anurupa B. Singh and Garima Gupta

Integrating justice dimensions and expectation-confirmation model in measuring customer satisfaction and continuance intention in private higher education in Malaysia: a conceptual model pp. 338-358

Mohd Rushidi Bin Mohd Amin, Saiful Ahmad Masrani and Shishi Kumar Piaralal

Achieving excellence in services marketing: roles in customer delight pp. 359-374

Pratap Chandra Mandal

Modelling the common critical success factors for the adoption of Lean Six Sigma in Indian industries pp. 375-397

Narottam, K. Mathiyazhagan and Krishan Kumar

Employee commitment to strategy implementation and strategic performance: organisational policy as moderator pp. 398-418

Chijioke Nwachukwu, Pavel Zufan and Helena Chládková

Understanding the relationship between supply chain management maturity dimensions: findings from a case study in a truck manufacturing company pp. 419-432

Jeanfrank T.D. Sartori and Guilherme F. Frederico

Sustainability for small and medium enterprises: an interpretive structural modelling approach pp. 433-449

B. Uma Maheswari and D. Kavitha

Volume 20, issue 2, 2020

Human capital dimensions and firm performance, mediating role of knowledge management pp. 149-168

Alhamzah Alnoor

The impact of transformational leadership on organisational performance case study: the University of Jordan pp. 169-190

Niveen M. Alsayyed, Taghrid S. Suifan, Rateb J. Sweis and Basheer A. Kilani

Impact of social media marketing activities on brand equity and brand commitment in the leather industry pp. 191-204

Hossein Bodaghi Khajeh Nobar, Homa Kavoosi Kalejahi and Reza Rostamzadeh

Research gaps in family owned businesses: a conceptual link between socio-emotional wealth, family commitment and firm performance pp. 205-222

Mohammad Rezaur Razzak, Norizah Mustamil and Raida Abu Bakar

Impact of business ethics on Nigerian financial institutions pp. 223-241

M.E. Agwu

A study on the interrelationships between employee engagement, employee engagement initiatives and job satisfaction pp. 242-268

G. Delina

Managing agility in the downstream petroleum supply chain pp. 269-294

Ashutosh Sheel, Y.P. Singh and Vishnu Nath

Volume 20, issue 1, 2020

Excellence of social media: a quality assessment pp. 1-15

M. Parveen Roja

What Brazilian workers think about flexible work and telework? pp. 16-31

Francisco Antonio Coelho Junior, Cristiane Faiad, Mariana Carolina Barbosa Rego and Wilsa Maria Ramos

The adoption of lean principles and practices: transforming human resources delivery system model pp. 32-50

Gregory Mundth, William M. Mothersell, Jaideep Motwani and Michael L. Moore

The impact of extrinsic and intrinsic rewarding system on employee motivation in the context of Sri Lankan apparel sector pp. 51-69

Nirma Sadamali Jayawardena and Darshana Jayawardena

Risk management of innovative projects using FMEA; a case study pp. 70-97

Yogesh D. Ghadage, Balkrishna E. Narkhede and Rakesh D. Raut

Proposing a model of talent excellence with a case study in Isfahan Province Gas Company pp. 98-121

Farzaneh Soltani, Arash Shahin and Ali Shaemi Barzoki

Relationship between personality and job performance: Indian perspective of Triguna theory pp. 122-129

Richa Banerjee, Ravindra Pathak and Garima Mathur

An analysis of factors affecting financial distress of airline companies: case of India pp. 130-148

Umesh S. Mahtani and Chandra Prakash Garg

Volume 19, issue 4, 2019

Lean Six Sigma: literature review and implementation roadmap for manufacturing industries pp. 447-472

Sehul Patel, Darshak A. Desai, Balkrishna Eknath Narkhede, Koilakuntla Maddulety and Rakesh Raut

Establishing the link between marketing and accounting functions: a review pp. 473-482

Mohammed T. Nuseir

Development of a scale to measure individual creativity constraints pp. 483-502

Tripti Sharma and P.N. Mishra

Prioritisation of lean construction barriers in Qatari context: a fuzzy AHP approach pp. 503-531

Abdulla Yaqoub Al Sayed, Dinesh Seth and Abdel Magid S. Hamouda

IT flexibility and downstream petroleum supply chain performance pp. 532-556

Ashutosh Sheel, Y.P. Singh and Vishnu Nath

The mediating role of ethical organisational climate between HRM practices and HR outcomes in public sector of Saudi Arabia pp. 557-573

Mohammed Ali Yousef Yamin

A new DEA-based voting method for ranking and evaluating the influence of e-marketing on bank performance pp. 574-594

Mohammad Izadikhah and Seyed Hamzeh Mirzaei

Volume 19, issue 3, 2019

Lean habits pp. 305-322

Kurt Hozak and Eric O. Olsen

TQM to business excellence: a research journey (1985-2018) pp. 323-363

P.M. Unnikrishnan, Jyoti Tikoria and Arun Kumar Agariya

Evidence of a glocal marketing strategy: a case study in the Brazilian telecommunication market pp. 364-380

Paulo Duarte, Viviane Yamasaki, Thelma Valéria Rocha and Susana Silva

Big data: a new perspective for the establishment of segments for niche marketing pp. 381-393

Satish Chandra Ojha

Does gamified elements influence on user's intention to adopt internet banking with integration of UTAUT and general self-confidence? pp. 394-414

Rahi Samar and Abd Ghani Mazuri

Knowledge workers, organisational ambidexterity and sustainability: a conceptual framework pp. 415-428

Indu Rao and Pragya Thakur

Optimism and career engagement in employees: an empirical test pp. 429-446

Teena Bharti and Santosh Rangnekar

Volume 19, issue 2, 2019

Internal corporate social responsibility and leadership effects on voice management and organisational performance: analysis of collaborator perceptions across organisations in Mexico pp. 151-167

Andrée Marie López-Fernández

Non-technical skill development strategy to enhance safety performance of railway system: an interpretive structural modelling approach pp. 168-188

Sudarson Nayak, Sushanta Tripathy and Aishwarya Dash

Long run relationship between energy and agricultural commodities testing in Indian context using cointegration and causality approach pp. 189-202

Shubhendu Vimal and Ashish Tripathi

Customer centric success measures in project management pp. 203-222

Matti J. Haverila and Kai C. Haverila

Dimensions of employee satisfaction with compensation: scale development and validation pp. 223-242

Subiya Rahman and Tripti Singh

Islamic finance and corporate governance: a proposed universal model pp. 243-266

Mohd Sarim, Areeba Khan, Asif Akhtar and Mosab I. Tabash

The balanced scorecard approach in evaluating the marketing function pp. 267-284

António Pimenta Da Gama and Joaquim A. Casaca

Corporate social responsibility, employee productivity and firm valuation pp. 285-303

Shieh-Liang Chen, Cheng-Kun Liu and Chia-Ying Liu

Volume 19, issue 1, 2019

Adaptability and applicability of need hierarchy theory in assessing employee satisfaction with special reference to EPC company of UAE pp. 1-15

A. Lakshmana Rao, Nikhil Kulshrestha and G. Ramakrishnan

Colour associations of archetypes: lessons for brands pp. 16-43

Atefeh Talebnejad, Bahram Ranjbarian, Hamid Bidram and Hossein Samavatian

Does positive organisational behaviour and career commitment lead to work happiness? pp. 44-64

Safiah Omar, Sharmila Jayasingam and Raida Abu Bakar

Vignettes-based research in behavioural operations management pp. 65-84

Amol S. Dhaigude, Debmallya Chatterjee, Soma Lilhare and Sudhir Ambekar

Performance of services and products in a fast food franchise chain: reflections about the home delivery model pp. 85-99

Aldo Nobuyuki Nakao, Julio Araujo Carneiro-da-Cunha, Leandro Alves Patah and Vânia Maria Jorge Nassif

Do investors gain from sustainable investing? An empirical evidence from India pp. 100-118

Shernaz Bodhanwala and Ruzbeh Bodhanwala

Analysis of auditor competencies and job satisfaction on tax audit quality moderated by time pressure (case study of Indonesian tax offices) pp. 119-136

Etin Supriyatin, M. Ali Iqbal and Rhian Indradewa

Applying lean management in complex manufacturing lines: the case of flash chip production pp. 137-149

Benjamin Gozlan, Ofer Barkai and Elad Harison