International Journal of Business Excellence

2008 - 2025

From Inderscience Enterprises Ltd
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Volume 18, issue 4, 2019

Does loyalty and satisfaction support customer retention in life insurance sector? - An empirical study pp. 435-449

Ranganathan Venkatesan and Jayanth Jacob

Project portfolio management: a landscape of the literature pp. 450-487

Eduardo K. Yamakawa, Paulo A. Cauchick-Miguel, Thayla T. Sousa-Zomer and Catherine P. Killen

Marketing team excellence as a function entrepreneurial orientation, learning orientation and knowledge sharing: an empirical research in SMEs pp. 488-507

Mohamadhossein Rahmati

Impact of supportive leadership on perceived sales team cohesion: mediation of critical thinking and moderation of empowerment pp. 508-526

Rama Krishna Yelamanchili

Communicating with patients through Facebook: the case of dental healthcare services pp. 527-548

Helena Nobre, Nina Szczygiel and Mariana Condé-Pinto

A validation of META-RELQUAL under South African micro-enterprise banking customers pp. 549-569

Pierre Mostert, Mariette Zietsman and Göran Svensson

Factors affecting attrition in cellular service subscription pp. 570-581

Suhel Ahmad, Alpana Srivastava and Seema Sharma

Volume 18, issue 3, 2019

The relationship between optimism and inclusion in Indian manufacturing organisation pp. 287-305

Teena Bharti and Santosh Rangnekar

Use of performance indicators in HR management for the companies of industrial sector pp. 306-335

Galina Gagarinskaia, Irina Kuznetcova and Aleksandr Gagarinskii

Analysing the challenges in sustainable agricultural supply chain system in India pp. 336-359

Rakesh D. Raut, Bhaskar B. Gardas, Balkrishna E. Narkhede and Manoj Kumar Jha

Buying decision factors influencing organic food purchase by young consumers: case of Bandung City, Indonesia pp. 360-387

Jann Hidajat Tjakraatmadja, Santi Novani, Mikhael Tjhi and Yudi Azis

Multilevel organisational learning mechanisms and their implications for organisational performance pp. 388-409

Kambiz Navabi Zand, Azar Kaffashpoor, Shamsodin Nazemi and Gholamreza Malekzadeh

Role of service quality measurements in in-patients satisfaction in corporate hospitals pp. 410-433

A. Mohamed RiyazhKhan and A. Noorul Haq

Volume 18, issue 2, 2019

Competing performance measures in predicting shareholder return of Indian pharmaceutical firms: an empirical evidence pp. 137-150

Merugu Venugopal, M. Ravindar Reddy and Bhanu Prakash Sharma G.

Transformational leadership and team performance: an empirical study of the hotel industry of Pakistan pp. 151-173

Masood Ul Hassan, Zeeshan Iqbal, Ubaidullah Shafique and Nayab Bukhari

Using decision trees to analyse the customers' shopping location preferences pp. 174-202

Azarnoush Ansari and Arash Riasi

Towards an integrative model of dynamic capabilities empirical research: a systematic review (1997-2015) pp. 203-241

Abbas Bleady, Abdel Hafiez Ali and Siddig Balal

An integrated framework of supply chain resilience enablers: a hybrid ISM-FANP approach pp. 242-268

Mohamad Sadegh Sangari and Mosayeb Dashtpeyma

Strategic decisions to enter Semnan Gypsum plaster plants in the international markets pp. 269-285

Hadi Ghazvini, Morteza Maleki Minbash Razgah and Azim Zarei

Volume 18, issue 1, 2019

Exploring a Thai 'sufficiency' approach to corporate sustainability pp. 1-21

Sooksan Kantabutra

Consumer perception of corporate social responsibility and purchase behaviour pp. 22-41

Akanksha Shukla, Geetika Goel and Nidhi Tiwari

Banks, employees and brand promise delivery: customers' analytical perspective pp. 42-63

Baby Thomas and G. Rajendran

Evaluation of knowledge management model in construction companies using the fuzzy AHP and fuzzy TOPSIS pp. 64-97

Soheila Albooyeh and Farzad Yaghmaie

The use of poison pills by US firms over the period 1997-2015: what has been their impact on shareholder value? pp. 98-119

Duarte Pitta Ferraz, Ilídio Tomás Lopes and Simon Hitzelberger

Environmental management accounting practices, environmental management system and environmental performance for the Malaysian manufacturing industry pp. 120-136

Nursyazwani Mohd Fuzi, Nurul Fadly Habidin, Sharul Effendy Janudin and Sharon Yong Yee Ong

Volume 17, issue 4, 2019

Enhancing the task performance of bank employees: relevance of trust, self-efficacy, and budget participation pp. 397-413

Yuliansyah Yuliansyah, Wijaya Triwacananingrum, Zuraidah Mohd-Sanusi and Jamaliah Said

Re-examining the link between occupational stress and burnout in a Sub-Saharan African nation: the precursor and moderating roles of organisational and social support pp. 414-438

Ahmed Agyapong, Hannah Vivian Osei and Dominic Essuman

Connecting the dots between CSR and brand loyalty: the mediating role of brand experience and brand trust pp. 439-455

Imran Khan and Mobin Fatma

Entrepreneurship education management in India pp. 456-468

Jehangir Bharucha

Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach pp. 469-486

A.K. Subramani, N. Akbar Jan, Thangaraja Arumugam and M.S. Sasikala

Prioritisation of the entrepreneurship factors in banking industry using FAHP and fuzzy TOPSIS pp. 487-515

Fatemeh Metvaee

A theoretical model of antecedents of customer-directed incivility pp. 516-543

Hamid Aboodi and Sayyed Mohsen Allameh

Volume 17, issue 3, 2019

Taxonomy of innovation capability framework with future directions pp. 265-289

Juhi Raghuvanshi, Prakriti Kumar Ghosh and Rajat Agrawal

Why do hypermarkets extend their brands to a growing number of products? pp. 290-305

Hasliza Hassan, Muhammad Sabbir Rahman and Abu Bakar Sade

Assessing lean thinking using value stream mapping in a manufacturing unit - a case study pp. 306-335

Jagdeep Singh, Harwinder Singh and Surjit Kumar Gandhi

Configuration of organisational justice and social capital: their impact on satisfaction and commitment pp. 336-360

Heru Kurnianto Tjahjono, Olivia Fachrunnisa and Majang Palupi

Diagnosing entrepreneurial networks: using failure mode and effect analysis pp. 361-383

Mohammad Zarei, Sayed Mohammed Talebi and Behrouz Zarei

The impact of training effectiveness among potential entrepreneurs in business organisations: a mediation of opportunity for participation in Bauchi State, Nigeria pp. 384-396

Muhammad Adamu

Volume 17, issue 2, 2019

Influences of strategic management accounting on firm profitability of information and communication technology businesses in Thailand pp. 131-153

Kornchai Phornlaphatrachakorn

Train specific services and commuter satisfaction of Delhi Metro: an empirical analysis pp. 154-170

Govind Nath Srivastava and Manoj Kumar Dash

Evaluating impact of corporate social responsibility on organisational identity with the mediating role of ethical climate pp. 171-188

Vahid Fattahi Sarand, Ali Shaemi Barzoki and Hadi Teimouri

How enterprise architecture influences strategic alignment maturity: structural equation modelling pp. 189-209

Mona Jami Pour and Mohammad Reza Fallah

Workplace spirituality: insights from the Bhagavad Gita pp. 210-229

R. Srilalitha and M.V. Supriya

Design of agile supply chain model for footwear industry pp. 230-244

U. Abdul Kadar, S.R. Devadasan and K. Balakrishnan

Total quality management practices and their impact on performance: case study of Royal Jordanian Airlines pp. 245-263

Rateb J. Sweis, Nida Abu Elhawa and Nadia J. Sweis

Volume 17, issue 1, 2019

Exploration of attributes influencing productivity in opencast mines pp. 1-20

Padma Charan Mishra, Manoj Kumar Mohanty and Manmohan Mall

Technology and brand selection: the mediating effect of cognition in Indian retail pp. 21-41

Satish Chandra Ojha

Lean Six Sigma approach: a strategy to enhance performance of first through time and scrap reduction in an automotive industry pp. 42-57

Basant Chaurasia, Dixit Garg and Ashish Agarwal

Does emotional stability mediates the relationship between self-disclosure, personality integration, and social adjustment? pp. 58-82

Nagendra Singh Nehra and Santosh Rangnekar

Understanding the connect between digitalisation, sustainability and performance of an organisation pp. 83-96

Moid U. Ahmad and James Murray

Factors influencing work engagement and its impact on task performance pp. 97-129

R. Monica