International Journal of Business Excellence

2008 - 2025

From Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 16, issue 4, 2018

An assessment of the factors influencing the affective component of commitment among employees in the IT sector in Chennai pp. 385-406

B. Aiswarya and G. Ramasundaram

What does it take to become a lifestyle? A case of online-based transportation phenomenon pp. 407-426

Erlinda N. Yunus and Sridhani Lestari Pamungkas

Recent developments in 'low cost carrier' research: a review pp. 427-453

Manish Yadav and Tarun Dhingra

Computer aided design-based assembly sequence planning: a next stage in agile manufacturing research pp. 454-477

D.T. Sunil, S.R. Devadasan, V.M.M. Thilak and M. Vinod

Evaluation of employee brand using typological analysis in Indian airline organisation pp. 478-496

N. Thamaraiselvan, P. Sridevi, B. Senthil Arasu and Thushara Srinivasan

Structural modelling approach: the strategy for productivity enhancement in manufacturing industries pp. 497-522

Raju Kamble and Lalit Wankhade

Volume 16, issue 3, 2018

Customer related social stressors a challenge to employee satisfaction: evidences from luxury bus service providers in Pakistan pp. 257-268

Asif Nawaz, Kamran Yousef Sandhu and Nafeesa Mughal

The effect of high performance work systems on radical innovation in knowledge-based companies through moderating role of innovation capabilities pp. 269-285

Mohsen Shahriari, Mehdi Abzari, Ali Nasr Isfahani and Masoud Kianpour

The relationship of corruption to economic activity in the OECD pp. 286-303

Todd Broker, Dan Harris, Topaz Prawito and L. Murphy Smith

Analysing the relationship between organisational strategies and effectiveness of human capital management practices pp. 304-323

Hadi Teimouri, Kouroush Jenab and Kim LaFevor

Identification of factors affecting quality of multimodal transportation for containerised export in Indian scenario pp. 324-340

Aman Dua and Deepankar Sinha

Evaluating international market selection with multi-criteria decision making tools - a case study of a metal company in Indonesia pp. 341-361

Elia Oey, Noviyanti and Lim Sanny

A comprehensive model for implementing succession management system: a grounded theory approach pp. 362-383

Mahmood Danyali Deh Hous, Sayyed Mohsen Allameh and Ali Safari

Volume 16, issue 2, 2018

Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system pp. 127-148

Sridhar Manohar

Financial performance ranking of automotive companies in India using TOPSIS method pp. 149-161

Santosh Kumar Yadav and Rohit Kapoor

The impact of service quality on sustainable competitive advantage: study on Jordanian health insurance companies pp. 162-176

Rateb J. Sweis, Mai Elian, Afnan R. Alawneh and Nadia J. Sweis

Crisis management model using fuzzy cognitive map pp. 177-198

Farzad Firouzi Jahantigh, Ehsan Khanmohammadi and Azam Sarafrazi

Building a customer-focused culture in organisations: developing 7Cs model pp. 199-232

Pankaj M. Madhani

An empirical evaluation of customer satisfaction and customer loyalty towards the services rendered by both private and public sector banks in Tamil Nadu pp. 233-255

V. Mahalakshmi and K. Karthikeyan

Volume 16, issue 1, 2018

Evaluating knowledge management maturity: a case study of a service operations company pp. 1-18

Eliel O. Dos Santos and Guilherme F. Frederico

Developing a typology of customer misbehaviours (case study: hotel industry, Iran five stars' hotels, Homa, Parsian Azadi, Esteghlal, Evin) pp. 19-34

Mahsa Akbari

Investigating the gender influence on technology adoption model towards smart phones - evidences from emerging economies pp. 35-46

A.M. Sakkthivel and N. Ramu

Barriers to reverse logistics practices in pharmaceutical supply chains: an ISM approach pp. 47-60

Haidar Abbas

Hindrances to sustainable workforce in the upstream oil and gas industries - interpretive structural modelling approach pp. 61-81

Balkrishna E. Narkhede and Bhaskar B. Gardas

An integrated model for achieving sustainability in the manufacturing industry - an empirical study pp. 82-109

K.P. Paranitharan, T. Ramesh Babu, Päivi Iskanius and A. Pal Pandi

Assessment of sustainable initiatives in Indian ports using AHP framework pp. 110-126

Vikas Singh Sengar, Chandra Prakash Garg and T. Bangar Raju

Volume 15, issue 4, 2018

Measuring the service quality of automated teller machines: a study of banks of India pp. 411-424

Sanjay Dhingra

A study on emotional intelligence well-being and emotional baggage perspective pp. 425-444

Divya Darshini J. and S. Gomathi

Contemporary ERP solution to Indian small and medium scale enterprises through constructive performance metrics pp. 445-466

K. Balasubramanian and V. Selladurai

Creating an honest, transparent and productive workplace pp. 467-482

Jehangir Bharucha

Quality and reliability improvement in new product development - a case study in a pneumatic filter manufacturing company pp. 483-501

M. Natarajan, N. Vijay Mohan, S.R. Devadasan and V.M.M. Thilak

CSR activities of a hospital: perspectives of stakeholders pp. 502-519

Nachiketa Tripathi, Manaswita Bharadwaja, Vinit Ghosh and Bidyut Bikash Kataki

Whether service quality determinants and customer satisfaction influence loyalty: a study of fitness services pp. 520-535

Nirmalya Bandyopadhyay

Volume 15, issue 3, 2018

A decision making framework to evaluate the necessity of corporate restructuring pp. 269-288

Imaneddin Moradi Baghfeizi, Hossein Rahmanseresht and Saeed Fathi

Workaholism and bank employees' well-being: an inside look pp. 289-307

Jyoti Sharma and Parul Sharma

Roadmap for business analytics implementation using DIPPS model for sustainable business excellence: case studies from the multiple fields pp. 308-334

Santosh B. Rane and Nandkumar Mishra

Designing a model of succession management system and explaining its impact on organisational performance (case study: Esfahan Steel Company) pp. 335-351

Seyed Hasan Hosseini, Ali Shaemi Barzoki and Ali Nasr Isfahani

Does perceived travel risk influence tourist's revisit intention? pp. 352-371

Arun Kumar Kaushik and Diganta Chakrabarti

Political skill as mediator of the upward influence and career success relationship pp. 372-391

Shakti Chaturvedi, P.C. Bahuguna and Juhi Raghuvanshi

Communicating internal customer orientation values among Chinese workers pp. 392-409

Gangyi Qian and Abraham Y. Nahm

Volume 15, issue 2, 2018

Problems and prospects of Indian MSMEs: a literature review pp. 129-188

Davinder Singh, J.S. Khamba and Tarun Nanda

Does the change of income tax rates lead to income smoothing practices in a sound corporate governance environment? pp. 189-198

Martin Surya Mulyadi, Yunita Anwar and Monica

Green HRM - a study on the perception of Generation Y as prospective internal customers pp. 199-208

Nisha Jain and Christine D'lima

Perceived justice in performance appraisal among Vietnamese employees: antecedents and consequences pp. 209-221

Tran Huy Phuong

Corporate social responsibility practices in Malaysian automotive suppliers: confirmatory factor analysis pp. 222-238

Nursyazwani Mohd Fuzi, Nurul Fadly Habidin and Sharon Yong Yee Ong

Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement: a conceptual analysis pp. 239-255

Bijoylaxmi Sarmah and Zillur Rahman

Influence of human resource practices on faculty's intention to stay in higher education management institutes pp. 256-268

Anchal Gupta and S. Gomathi

Volume 15, issue 1, 2018

People process excellence and business outcomes - a structural equation modelling-based analysis pp. 1-17

Krishnamurthy Kothandaraman and T.J. Kamalanabhan

Study on liquidity of Indian banks: an empirical analysis of scheduled commercial banks pp. 18-39

Anamika Singh and Anil Kumar Sharma

Investigation and analysis of public speaking skills of engineers using DMAIC path pp. 40-65

Nikhil Kewalkrishna Mehta, Diana P. Purushothaman and Srikar Chennamsetty

A study on performance of telecom service market: case of Karnataka, India pp. 66-94

Sadhna Shukla and T.N. Roopa

Comparing the life-cycles of service sales between buyers and sellers in business relationships through a teleological lens pp. 95-113

Rocio Rodriguez, Göran Svensson and Sergio Román

The effect of human resource management practices on organisational effectiveness (case study: Isfahan Petrochemical Company) pp. 114-128

Hadi Teimouri, Seyed Hasan Hosseini, Marzieh Imani and Ensieh Bagheri