International Journal of Business Excellence

2008 - 2025

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Volume 23, issue 4, 2021

The relationship between organisational ambidexterity and organisational performance: the mediating role of innovation pp. 451-471

Esra'a M. Alamayreh, Rateb J. Sweis and Bader Y. Obeidat

META-RELQUAL in business relationships: a sales perspective pp. 472-497

Nils M. Høgevold, Göran Svensson, Pierre Mostert and Mariëtte Zietsman

Repurchase behaviour and positive word of mouth. Role of hedonic shopping motives pp. 498-516

Sunil Atulkar and Ashish Kumar Singh

Sustainable innovation for sustainable business performance - a systematic review of recent literature (2008-2018) pp. 517-545

Santosh Satyanarayan Baheti and Usha Lenka

What makes students choose a career? An exploratory study among students of management education pp. 546-558

H. Mahesh Prabhu and K.V. Sriram

Developing a brand performance model based on customer-based brand equity in the market of Iran's banking services pp. 559-585

Seyed Reza Jalalzadeh, Ali Kazemi and Azarnoush Ansari

Volume 23, issue 3, 2021

Empowering leadership to performance excellence: the role of knowledge sharing and self-efficacy pp. 297-311

Sunu Widianto

Generating and quantifying consumer preferences using Kansei and fuzzy analytical hierarchical process - a case study in an apparel manufacturer pp. 312-329

Elia Oey, Bennet Rheza Paleva, Jimmy Weijaya and Billy Bongara

SEM approach to determine factors affecting e-government success in Jordan pp. 330-352

Abbas Al-Refaie and Abeer Mahmoud Ramadna

A systematic review of the integration of best practices for world class manufacturing pp. 353-388

Anirudh Tusnial and Abhijeet K. Digalwar

Exploring the nexus between job design and work engagement: mediating role of meaning in work pp. 389-414

Pooja Garg, Ki-Soon Han and Parul Malik

Perspectives of performance management with holistic views: revisiting Baldrige Excellence Framework pp. 415-450

Mohan Karambelkar and Shubhasheesh Bhattacharya

Volume 23, issue 2, 2021

Bank group-wise comparison of loan recovery performance of commercial banks in India pp. 139-152

Robin Thomas and Shailesh Singh Thakur

The role of sacrifice and service quality in the Indian restaurant industry pp. 153-170

Prabhat Kumar Singh Kushwah and Pankaj Kumar Singh

The relationship between employee self-concept, brand identity, brand pride and brand citizenship behaviour and customer satisfaction pp. 171-187

Sara Jahan Abadi, Zahra Mahdavipour, Ali Rezaei and Fateme Nazari

Salesforce control systems: a review of studies pp. 188-225

Zoha Fatima

Does mobile marketing affect customer loyalty in Jordan? pp. 226-250

Sulieman Ibraheem Shelash Al-Hawary and Ahmad Abedallah Obiadat

Do Shariah Indices converge? Evidence from Gulf Cooperation Council countries pp. 251-269

Mohammad Irfan

Identification and prioritisation of key managerial competencies in the General Directorate of Cooperatives, Labour and Social Welfare: an integrated SEM and ANP approach pp. 270-295

Sajjad Balali Shahvari, Nour Mohammad Yaghoubi and Milad Vafadar

Volume 23, issue 1, 2021

Factors affecting the profitability of Indian listed firms: a panel data approach pp. 1-17

Eissa A. Al-Homaidi, Najib H.S. Farhan, Waleed M. Alahdal, Amgad S.D. Khaled and Moatasem M. Qaid

A systematic review of empirical studies pertaining to Lean, Six Sigma and Lean Six Sigma quality improvement methodologies in paediatrics pp. 18-32

Alok Kumar Samanta, G. Varaprasad and Ramakrushna Padhy

Perceived awareness and practised level of soft skills among personnel in the telecoms industry of Bangladesh pp. 33-70

Tamanna Parvin Eva and Rumana Afroze

Factors propelling the use of Islamic banking services: the moderating role of customer intimacy pp. 71-92

Majeed Mustafa Othman Mansour

Gender-based behavioural segmenting of the cellphone youth market pp. 93-112

Matti J. Haverila, Kai C. Haverila and Caitlin McLaughlin

Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media? pp. 113-137

Md. Uzir Hossain Uzir, Abu Bakar Abdul Hamid and Ahmad Shaharudin Abdul Latiff

Volume 22, issue 4, 2020

Application of MQL for developing sustainable EDM and process parameter optimisation using ANN and GRA method pp. 431-450

Viswanth V. Srinivas, R. Ramanujam and G. Rajyalakshmi

Improvement in procurement through energy resource planning for manufacturing organisation pp. 451-473

Iram Naim, Tripti Mahara and Ashraf Rahman Idrisi

A four-stage framework for disruptive innovation pp. 474-491

Chakunnath Madhusudan and Ramasamy Panneerselvam

Changing poverty line - inclusion and exclusion of poor in Indian states pp. 492-515

Balaji Murugesan

Organisational performance and growth in start-up enterprises: analysis of leadership patterns and functional perceptions pp. 516-541

Ananya Rajagopal and Fernando A. Moya Davila

Determinants of consumer's buying behaviour for digital products in trade fair pp. 542-563

Navneet Gera and Davide Di Fatta

Volume 22, issue 3, 2020

The impact of ownership concentration on firm sustainability: evidence from Malaysian top 200 public listed firms pp. 283-300

Norazlin Ahmad, Irene Wei Kiong Ting and Mohd Ridzuan Darun

Strategy tools and enterprise performance: the mediating role of competitive advantage pp. 301-335

Albana Berisha Qehaja and Enver Kutllovci

Does profit sharing enhance productivity: evidence from the retail food industry in Canada pp. 336-351

Mahmoud Yousef Askari and Ghaleb A. El Refae

An empirical study on the influence of customers' banking operational characteristics (banking habits) towards the adoption of internet banking pp. 352-366

P. Saravanan and V.M. Shenbagaraman

Sustainable development: gender equality as corporate social responsibility by mining companies pp. 367-378

Nattavud Pimpa

Lean strategies for scheduled maintenance operations pp. 379-395

Christopher B. Chandler, Malini Natarajarathinam, Wei Lu and Aparajit Koshal

Investigating employee creative performance with integration of DeLone and McLean information system success model and technology acceptance model: the moderating role of creative self-efficacy pp. 396-417

Mohammad Ali Yousef Yamin and Mohammad Ibrahim Kamel Sweiss

Determining the foreign market potential for Iranian sporting goods pp. 418-429

Mohammad Rasoul Khodadadi, Geoff Dickson, Adel Shomali and Roghayeh Sarlab

Volume 22, issue 2, 2020

Operational excellence in the value stream of electricity distribution pp. 139-165

Bahman Jamshidieini and Kamran Rezaie

Export country selection with fuzzy AHP and PROMETHEE - a case study of a shoe sole manufacturer pp. 166-197

Elia Oey, Yu Sekiguchi and Yunanto Adi Nugroho

A mixed system of network data envelopment analysis to evaluate the performance of bank branches: an illustration with Iranian banks pp. 198-212

Sajad Akbari, Jafar Heydari, Mohammad Ali Keramati and Abbas Keramati

Intellectual property rights practices and its influence on firms performance: an empirical study across Indian software product firms pp. 213-225

Sumukh Hungund

Work-family conflict of women entrepreneurs in the informal sector in India pp. 226-246

Shobhana Narayanan and Annette Barnabas

Harnessing demographical differences in life satisfaction: Indian manufacturing sector pp. 247-261

Rinki Dahiya and Santosh Rangnekar

The mismatch between labour market needs and education: the example of Jordan pp. 262-281

Loiy Bani Ismail, Mohammad Alawamleh, Saro Giacaman and Kamal Jamal Alawamleh

Volume 22, issue 1, 2020

Study on sales promotion for female customers on select durable goods with special reference to Erode district, Tamil Nadu state, India pp. 1-18

R. Renuka Devi, T. Vetrivel and P. Karthikeyan

Evaluating performance of apparel retail stores using data envelopment analysis pp. 19-32

Smriti Pande, Ruby Sengar and Narendra Singh Chaudhary

Process enhancement in a wet grinder manufacturing company through lean implementation framework - a case study pp. 33-51

K. Sivananda Devi, V. Raja Sreedharan and S.R. Devadasan

Designing and testing the success model of shopping centres in Iran pp. 52-68

Gholamhosein Ahmadi, Ali Kazemi and Bahram Ranjbarian

Reducing costs in manufacturing firms by using target costing technique pp. 69-82

Hamood Mohd. Al-Hattami, Jawahar D. Kabra and Murlidhar A. Lokhande

Specificities of SMEs relevant to knowledge management: a systematic literature review pp. 83-97

Jeanfrank T.D. Sartori, Guilherme F. Frederico, Maria Do Carmo Duarte Freitas and Ricardo Mendes Júnior

Identification and prioritisation the critical activities of the emergency department using business continuity management concept pp. 98-113

Bakhtiar Ostadi, Mehdi Alibakhshi and Mohammad Mehdi Sepehri

SSTQUAL model: assessment of ATM service quality in an emerging economy pp. 114-138

Mohd. Adil, Mohd. Nasir, Mohd. Sadiq and Kumkum Bharti