International Journal of Business Excellence

2008 - 2025

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Volume 24, issue 4, 2021

Application of AHP-TOPSIS for knowledge evaluation of ship operators pp. 437-459

Hristos Karahalios

Marketing measurement: the traditional and the modern-way forward pp. 460-480

Piyush Pranjal and Soumya Sarkar

A hybrid MCDM approach for evaluating the financial performance of public sector banks in India pp. 481-501

Sanjay Gupta, Manoj Mathew, Ginni Syal and Jinesh Jain

Factors leading to global virtual team success pp. 502-518

Jane Weyers and Amy Wong

Exploring the ties between tourist engagement, emotional responses and loyalty: a case of yoga tourism pp. 519-540

Kirti Pahuja

Achieving business excellence through workplace conflict resolution: using emotional intelligence as an effective tool pp. 541-556

Mohit Kumar, Kuldeep Singh, Vijayshri Tewari and Madhvendra Misra

Volume 24, issue 3, 2021

Hedging strategies and performance of the US financial holding companies: a dynamic frontier analysis pp. 295-320

Mohammad Nourani, Fu-Chiang Chen, Ikhlaas Gurrib, Qian Long Kweh and Yun-Hao Wu

Attitude as a mediator between antecedents of mobile banking adoption and user intention pp. 321-339

Deepak Chawla and Himanshu Joshi

Benchmarking currency risk management practices of small and medium enterprises pp. 340-359

S. Vasumathy Hariharan

Risk perception on adoption intention of digital economy: an integration of perceived risk theory with TAM model pp. 360-372

A.R. Shanmuga Priya, P. Poonguzhali, R. Krishnaraj and V. Suresh

The impact of effective organisational communications on financial performance pp. 373-383

Hamidreza Abootalebi Jahromi and Navid Abootalebi Jahromi

The missing element in implementing key account management pp. 384-407

Ruby Hermanto, Utomo Sarjono Putro and Santi Novani

Linking the emotional maturity factors and personal effectiveness: a study of cement and power manufacturing organisations in India pp. 408-436

Nagendra Singh Nehra and Santosh Rangnekar

Volume 24, issue 2, 2021

Evaluating the critical enablers of upward influence tactics using the DEMATEL framework in Indian iron and steel industries pp. 143-168

Shakti Chaturvedi

The impact of digital transformation strategy on customer satisfaction in the Palestinian telecom industry pp. 169-186

Raed A.M. Iriqat and Ahmad A.R. Jaradat

How does relationship quality translate into better organisational performance: an empirical check pp. 187-205

Waseem John

Internal marketing of Indian retail banks and the impact on employee job satisfaction pp. 206-226

Venkata Sai Srinivasa Rao Muramalla

High involvement HR practices as a precursor to innovation performance: a study of Indian IT firms pp. 227-247

Noopur

Identification and prioritisation of challenges to Industry 4.0 adoption in the Indian manufacturing industry pp. 248-274

Aniruddha Anil Wagire, Ajay Pal Singh Rathore and Rakesh Jain

Analysing the barriers to successful implementation of total quality management in Indian manufacturing organisations using best-worst method pp. 275-294

Rajesh Attri, Noor Zaman Khan, Arshad Noor Siddiquee and Zahid A. Khan

Volume 24, issue 1, 2021

Organisational justice and job engagement predicating work performance pp. 1-23

Taghrid S. Suifan, Rateb J. Sweis, Niveen M. Alsayyed, Basheer A. Kilani and Majed M. Juaid

Strategic alliance between business processes and enterprise resource planning towards performances: an empirical study pp. 24-52

Santosh Kumar Pattanayak, Supriyo Roy and Biswajit Satpathy

A comparative analysis of the performance of Islamic and conventional banks: does corporate governance matter? pp. 53-67

Ejaz Aslam, Razali Haron and Salman Ahmad

Elements impacting the adoption of m-app among the travel companies in India pp. 68-83

Debarun Chakraborty

Sources entrusted by the economically poor: evidences from India, the largest poor consumer base in the world pp. 84-100

Arvind Kumar

The relationship between personality traits and individual performance: a case study in Malaysian hotel industry pp. 101-124

Javad Shahreki, Jaya Ganesan and Thanh-Thuy Nguyen

Political connections and cash holdings in financially constrained firms: evidence from top 500 firms in Malaysia pp. 125-141

Qian Long Kweh, Irene Wei Kiong Ting, Noor Azlinna Azizan and Norazlin Ahmad

Volume 23, issue 4, 2021

The relationship between organisational ambidexterity and organisational performance: the mediating role of innovation pp. 451-471

Esra'a M. Alamayreh, Rateb J. Sweis and Bader Y. Obeidat

META-RELQUAL in business relationships: a sales perspective pp. 472-497

Nils M. Høgevold, Göran Svensson, Pierre Mostert and Mariëtte Zietsman

Repurchase behaviour and positive word of mouth. Role of hedonic shopping motives pp. 498-516

Sunil Atulkar and Ashish Kumar Singh

Sustainable innovation for sustainable business performance - a systematic review of recent literature (2008-2018) pp. 517-545

Santosh Satyanarayan Baheti and Usha Lenka

What makes students choose a career? An exploratory study among students of management education pp. 546-558

H. Mahesh Prabhu and K.V. Sriram

Developing a brand performance model based on customer-based brand equity in the market of Iran's banking services pp. 559-585

Seyed Reza Jalalzadeh, Ali Kazemi and Azarnoush Ansari

Volume 23, issue 3, 2021

Empowering leadership to performance excellence: the role of knowledge sharing and self-efficacy pp. 297-311

Sunu Widianto

Generating and quantifying consumer preferences using Kansei and fuzzy analytical hierarchical process - a case study in an apparel manufacturer pp. 312-329

Elia Oey, Bennet Rheza Paleva, Jimmy Weijaya and Billy Bongara

SEM approach to determine factors affecting e-government success in Jordan pp. 330-352

Abbas Al-Refaie and Abeer Mahmoud Ramadna

A systematic review of the integration of best practices for world class manufacturing pp. 353-388

Anirudh Tusnial and Abhijeet K. Digalwar

Exploring the nexus between job design and work engagement: mediating role of meaning in work pp. 389-414

Pooja Garg, Ki-Soon Han and Parul Malik

Perspectives of performance management with holistic views: revisiting Baldrige Excellence Framework pp. 415-450

Mohan Karambelkar and Shubhasheesh Bhattacharya

Volume 23, issue 2, 2021

Bank group-wise comparison of loan recovery performance of commercial banks in India pp. 139-152

Robin Thomas and Shailesh Singh Thakur

The role of sacrifice and service quality in the Indian restaurant industry pp. 153-170

Prabhat Kumar Singh Kushwah and Pankaj Kumar Singh

The relationship between employee self-concept, brand identity, brand pride and brand citizenship behaviour and customer satisfaction pp. 171-187

Sara Jahan Abadi, Zahra Mahdavipour, Ali Rezaei and Fateme Nazari

Salesforce control systems: a review of studies pp. 188-225

Zoha Fatima

Does mobile marketing affect customer loyalty in Jordan? pp. 226-250

Sulieman Ibraheem Shelash Al-Hawary and Ahmad Abedallah Obiadat

Do Shariah Indices converge? Evidence from Gulf Cooperation Council countries pp. 251-269

Mohammad Irfan

Identification and prioritisation of key managerial competencies in the General Directorate of Cooperatives, Labour and Social Welfare: an integrated SEM and ANP approach pp. 270-295

Sajjad Balali Shahvari, Nour Mohammad Yaghoubi and Milad Vafadar

Volume 23, issue 1, 2021

Factors affecting the profitability of Indian listed firms: a panel data approach pp. 1-17

Eissa A. Al-Homaidi, Najib H.S. Farhan, Waleed M. Alahdal, Amgad S.D. Khaled and Moatasem M. Qaid

A systematic review of empirical studies pertaining to Lean, Six Sigma and Lean Six Sigma quality improvement methodologies in paediatrics pp. 18-32

Alok Kumar Samanta, G. Varaprasad and Ramakrushna Padhy

Perceived awareness and practised level of soft skills among personnel in the telecoms industry of Bangladesh pp. 33-70

Tamanna Parvin Eva and Rumana Afroze

Factors propelling the use of Islamic banking services: the moderating role of customer intimacy pp. 71-92

Majeed Mustafa Othman Mansour

Gender-based behavioural segmenting of the cellphone youth market pp. 93-112

Matti J. Haverila, Kai C. Haverila and Caitlin McLaughlin

Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media? pp. 113-137

Md. Uzir Hossain Uzir, Abu Bakar Abdul Hamid and Ahmad Shaharudin Abdul Latiff