Evaluation and Program Planning

1978 - 2025

Current editor(s): Jonathan A. Morell

From Elsevier
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Volume 6, issue 3-4, 1983

Patient satisfaction in primary health care: A literature review and analysis pp. 185-210

Gregory C. Pascoe

Research assessing consumer satisfaction with mental health treatment: A review of findings pp. 211-236

Jay L. Lebow

Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction pp. 237-245

Jay L. Lebow

Defining and measuring patient satisfaction with medical care pp. 247-263

John E. Ware, Mary K. Snyder, W. Russell Wright and Allyson R. Davies

Patient satisfaction with mental health services: A meta-analysis to establish norms pp. 265-274

Anthony F. Lehman and Thomas R. Zastowny

The contribution of a cultural perspective in understanding and evaluating client satisfaction pp. 275-281

Rosemary Ellmer and Mary Ellen Olbrisch

Conceptual and methodologic issues in the evaluation of children's satisfaction with their mental health care pp. 283-289

Mary E. Schwab and Karen Stone

Behavioral consequences of consumer dissatisfaction with medical care pp. 291-297

John E. Ware and Allyson R. Davis

Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire pp. 299-313

Tuan D. Nguyen, C. Clifford Attkisson and Bruce L. Stegner

The role of client satisfaction in evaluating university counseling services pp. 315-327

Thomas K. Greenfield

Effects of anonymity and experimenter demand on client satisfaction with mental health services pp. 329-333

Mark E. Soelling and Terry G. Newell

The Evaluation Ranking Scale: A new methodology for assessing satisfaction pp. 335-347

Gregory C. Pascoe and C. Clifford Attkisson

The Evaluation Ranking Scale: Clarification of methodological and procedural issues pp. 349-358

C. Clifford Attkisson, Robert E. Roberts and Gregory C. Pascoe

Comparison of indirect and direct approaches to measuring patient satisfaction pp. 359-371

Gregory C. Pascoe, C. Clifford Attkisson and Robert E. Roberts

Relationship of service satisfaction to life satisfaction and perceived well-being pp. 373-383

Robert E. Roberts, Gregory C. Pascoe and C. Clifford Attkisson

The meaning of patient satisfaction with prepaid primary health care in Israel pp. 385-393

Susie Linder-Pelz, Leon Epstein and Ada Tamir

A cross-national validation of the Client Satisfaction Questionnaire: The Dutch experience pp. 395-400

Henk De Brey

Assessing client satisfaction among hispanics pp. 401-413

Robert E. Roberts and C. Clifford Attkisson

Volume 6, issue 2, 1983

The use of participant observation in evaluation research pp. 93-102

Dorothy E. Kurz

Evaluating utility conservation programs: The BPA plan pp. 103-113

Eric Hirst, Linda Berry, Kim-Elaine Johnson, Richard Tepel, John Trimble, Benson Bronfman and Stephen Wright

A response to the BPA evaluation plan: Some modest but utilitarian considerations pp. 115-119

Martin G. Kushler

Evaluations of utility residential conservation programs in the Pacific Northwest: A critical review pp. 121-129

Linda Berry and Kim-Elaine Johnson

An evaluation of school district guidance and counseling programs: Procedures and results pp. 131-137

Leslie Hendrickson

The validity of indices for rural health manpower needs assessment pp. 139-142

George E. Fryer, Richard L. Call, Carole Heine and Paul Casamassimo

The effects of psychiatric symptoms on quality of life assessments among the chronic mentally ill pp. 143-151

Anthony F. Lehman

An organization-environment framework for assessing program implementation pp. 153-164

Nancy Moss

Evaluating Reagan's block grants: Informed opinions on essential issues and needed information resources pp. 165-176

Laura F. Skaff

Volume 6, issue 1, 1983

Employee counseling services evaluation system: Design, issues and conclusions pp. 1-6

Dale A. Masi and Lisa A. Teems

Dealing with unknown variables in policy/program evaluation pp. 7-18

Stuart S. Nagel

Document analysis in program evaluation pp. 19-29

Darrel N. Caulley

Involving constituents in agency priority setting: A case study pp. 31-37

Gerald L. Barkdoll

Administrative structure theory and evaluation: An example from the Community Services Administration pp. 39-47

Jerry Banks and Robert F. Clark

Cost/effectiveness analysis of alcoholism and drug abuse treatment programs: The relevance of recidivism and resource absorption pp. 49-52

Alex Richman

From programs to systems: Implications for program evaluation illustrated by the Community Mental Health Centers program experience pp. 53-68

Charles Windle and J. Richard Woy

The evaluator as program consultant pp. 69-76

Mitchell Fleischer

Volume 5, issue 4, 1982

Evaluation in the community mental health centers program: A bold new reproach? pp. 283-311

William Neigher, James Ciarlo, Christina Hoven, Karen Kirkhart, Gerald Landsberg, Enid Light, Fred Newman, Elmer L. Struening, Lindsley Williams, Charles Windle and J. Richard Woy

Levels of evidence and degrees of certainty in evaluation: A response to Morris and Sales (1982) pp. 313-315

Nick L. Smith

Partial evaluation conclusions and degrees of certainty: A response to Smith (1981) pp. 317-318

D. Royce Sadler

Archival data in program evaluation and policy analysis pp. 319-326

James W. Luckey, Andy Broughton and James E. Sorensen

Designing useful evaluations: The stakeholder survey pp. 327-336

John E. S. Lawrence and Thomas J. Cook

Child global rating scales: Selecting a measure of client functioning in a large mental health system pp. 337-347

James L. Sorensen, William A. Hargreaves and Steven Friedlander

Pragmatic decisions in the evaluation of consumer satisfaction with mental health treatment pp. 349-356

Jay Lebow

Outcome evaluation or treatment research?: A response to Ciarlo (1982) pp. 357-358

William A. Hargreaves

Outcome assessment in evaluation and treatment research: A response to Ciarlo and Hargreaves (1982) pp. 359-362

Frederick L. Newman

Assessing the efficacy of ombudsman services for the aged in long term care institutions pp. 363-370

Abraham Monk and Lenard W. Kaye

Volume 5, issue 3, 1982

Evaluations of government programs pp. 189-191

Orrin G. Hatch

Research on implementation: Implications for evaluation practice and evaluation policy pp. 193-198

Louis G. Tornatzky and Elmima C. Johnson

Local response to planning mandates: The prevalence and utilization of needs assessment by human service agencies pp. 199-208

Barbara J. Robins

Using macro variables in program evaluation pp. 209-215

John Feather

Legal standards for evaluation research: A reply to Smith pp. 217-221

Roberta A. Morris and Bruce Dennis Sales

Skill acquisition and client movement indices: Implementing cost-effective analysis in rehabilitation programs pp. 223-231

Robert L. Schalock and Roger S. Harper

The client satisfaction questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome pp. 233-237

C. Clifford Attkisson and Rebecca Zwick

On participant-observation as a component of evaluation: Strategies, constraints and issues pp. 239-246

Barbara Frankel

To be or not to be: Control and balancing of type I and type II errors pp. 247-253

Patricia Cohen

Evaluating employee assistance programs: A review of methods, outcomes, and future directions pp. 255-267

Jeanette M. Jerrell and Jonathan F. Rightmyer

Volume 5, issue 2, 1982

An industrial application of meta-evaluation pp. 99-110

Martin E. Smith

Program implementation and evaluation results: A reexamination of type III error in a field experiment pp. 111-118

Eva Lantos Rezmovic

Reaction to reexamination: More on type III error in program evaluation pp. 119-121

Thomas J. Cook and L. Douglas Dobson

A systematic approach to increasing use of management-oriented program evaluation data pp. 123-131

P. Ann Pauley, M. C. Choban and J. Wade Yarbrough

Evaluation and social policy: Some reflections on ideas and institutions pp. 133-140

Rudolf Klein

Goal-oriented evaluation for program planning: A case study pp. 141-148

Richard E. Shaw and Jessica Gaynor

The utilization of prevailing evaluation policy in the selection of performance measures pp. 149-159

Stuart J. Deutsch and Charles J. Malmborg

A multi-dimensional client satisfaction instrument pp. 161-167

Barry A. Tanner

Evaluating a management and organization development effort in mental health agencies pp. 169-179

Jeanette M. Jerrell

Volume 5, issue 1, 1982

Standard setting: The crucial issues: A case study of accounting & auditing pp. 1-9

Jeri Ridings Nowakowski

The evaluation and selection of adequate causal models: A compensatory education example pp. 11-20

Jeffrey S. Tanaka

The value of experiential approaches to evaluation training pp. 21-30

Edward C. Weeks

Accountability revisited: The arrival of client outcome evaluation pp. 31-36

James A. Ciarlo

Enhancing program review for evaluation and management pp. 37-44

William A. McConnell, Tuan D. Nguyen and Sherry Barto

Legislative history and evaluation pp. 45-52

Darrel N. Caulley

How evaluators can deal with role conflict pp. 53-58

Wynne Sandra Korr

Behavioral evaluation of a state program of deinstitutionalization of the developmentally disabled pp. 59-67

James A. Walsh and Roberta A. Walsh

Quality of life in the evaluation of community support systems pp. 69-79

Frank Baker and James Intagliata

Evaluating a human service program: Employing the judicial evaluation model pp. 81-89

Ronald L. Braithwaite, James M. Patton and Wei Li Fang