Realizing Organizational Effectiveness
Robert S. Fleming () and
Michelle Kowalsky ()
Additional contact information
Robert S. Fleming: Rowan University
Michelle Kowalsky: Delaware County Community College
in Springer Texts in Business and Economics from Springer
Date: 2024
ISBN: 978-3-031-80516-5
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Chapters in this book:
- Ch 1 The Contemporary Organization and Its Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 2 The Contemporary Organization and Its Customers
- Robert S. Fleming and Michelle Kowalsky
- Ch 3 Challenges Facing Contemporary Organizations
- Robert S. Fleming and Michelle Kowalsky
- Ch 4 Understanding and Valuing Diversity, Equity, and Inclusion
- Robert S. Fleming and Michelle Kowalsky
- Ch 5 Ensuring Organizational Resilience, Survival, and Success
- Robert S. Fleming and Michelle Kowalsky
- Ch 6 Management Versus Leadership
- Robert S. Fleming and Michelle Kowalsky
- Ch 7 Planning
- Robert S. Fleming and Michelle Kowalsky
- Ch 8 Organizing
- Robert S. Fleming and Michelle Kowalsky
- Ch 9 Directing
- Robert S. Fleming and Michelle Kowalsky
- Ch 10 Controlling
- Robert S. Fleming and Michelle Kowalsky
- Ch 11 Communication
- Robert S. Fleming and Michelle Kowalsky
- Ch 12 Decision Making and Problem Solving
- Robert S. Fleming and Michelle Kowalsky
- Ch 13 Managing Organizational Resources
- Robert S. Fleming and Michelle Kowalsky
- Ch 14 Information Management
- Robert S. Fleming and Michelle Kowalsky
- Ch 15 Visionary and Inclusive Leadership
- Robert S. Fleming and Michelle Kowalsky
- Ch 16 Stakeholders and Organizational Success
- Robert S. Fleming and Michelle Kowalsky
- Ch 17 Primary Stakeholder Groups
- Robert S. Fleming and Michelle Kowalsky
- Ch 18 Understanding Stakeholder Expectations
- Robert S. Fleming and Michelle Kowalsky
- Ch 19 Addressing Stakeholder Expectations
- Robert S. Fleming and Michelle Kowalsky
- Ch 20 Communicating with Stakeholders
- Robert S. Fleming and Michelle Kowalsky
- Ch 21 Stakeholder Engagement, Involvement, and Inclusion
- Robert S. Fleming and Michelle Kowalsky
- Ch 22 Role of Employees in Organizational Success and Survival
- Robert S. Fleming and Michelle Kowalsky
- Ch 23 Understanding Employee Expectations
- Robert S. Fleming and Michelle Kowalsky
- Ch 24 Meeting and Exceeding Employee Expectations
- Robert S. Fleming and Michelle Kowalsky
- Ch 25 Employee Recruitment
- Robert S. Fleming and Michelle Kowalsky
- Ch 26 Motivating and Empowering Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 27 Employee Participation and Involvement
- Robert S. Fleming and Michelle Kowalsky
- Ch 28 Training and Developing Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 29 Coaching and Mentoring Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 30 Supervising Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 31 Effective Delegation
- Robert S. Fleming and Michelle Kowalsky
- Ch 32 Creating a Positive Organizational Climate and Work Environment
- Robert S. Fleming and Michelle Kowalsky
- Ch 33 Communication and Information Dissemination
- Robert S. Fleming and Michelle Kowalsky
- Ch 34 Developing, Implementing, and Administering Policies and Procedures
- Robert S. Fleming and Michelle Kowalsky
- Ch 35 Evaluating and Recognizing Performance
- Robert S. Fleming and Michelle Kowalsky
- Ch 36 Administering Discipline
- Robert S. Fleming and Michelle Kowalsky
- Ch 37 Employee Retention
- Robert S. Fleming and Michelle Kowalsky
- Ch 38 Role of Customers in Organizational Success and Survival
- Robert S. Fleming and Michelle Kowalsky
- Ch 39 Understanding Customer Expectations
- Robert S. Fleming and Michelle Kowalsky
- Ch 40 Meeting and Exceeding Customer Expectations
- Robert S. Fleming and Michelle Kowalsky
- Ch 41 Attracting Customers
- Robert S. Fleming and Michelle Kowalsky
- Ch 42 Communicating with Customers
- Robert S. Fleming and Michelle Kowalsky
- Ch 43 Addressing Customer Concerns, Issues, and Complaints
- Robert S. Fleming and Michelle Kowalsky
- Ch 44 Retaining Customers
- Robert S. Fleming and Michelle Kowalsky
- Ch 45 Role of Stakeholders in Continued Organizational Success and Survival
- Robert S. Fleming and Michelle Kowalsky
- Ch 46 Challenges of the Future
- Robert S. Fleming and Michelle Kowalsky
- Ch 47 Preparing Your Organization for Future Challenges
- Robert S. Fleming and Michelle Kowalsky
- Ch 48 Preparing for Crisis Events and Situations
- Robert S. Fleming and Michelle Kowalsky
- Ch 49 Understanding and Addressing Stakeholder Expectations
- Robert S. Fleming and Michelle Kowalsky
- Ch 50 Recruiting Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 51 Training and Developing Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 52 Communicating with Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 53 Coaching and Mentoring Employees
- Robert S. Fleming and Michelle Kowalsky
- Ch 54 Affording Employees Opportunities for Participation and Involvement
- Robert S. Fleming and Michelle Kowalsky
- Ch 55 Developing and Administering Policies and Procedures
- Robert S. Fleming and Michelle Kowalsky
- Ch 56 Evaluating and Recognizing Employee Performance
- Robert S. Fleming and Michelle Kowalsky
- Ch 57 Administering Discipline
- Robert S. Fleming and Michelle Kowalsky
- Ch 58 Understanding and Addressing Customer Expectations
- Robert S. Fleming and Michelle Kowalsky
- Ch 59 Communicating with Customers
- Robert S. Fleming and Michelle Kowalsky
- Ch 60 Addressing Customer Concerns, Issues, and Complaints
- Robert S. Fleming and Michelle Kowalsky
- Ch 61 Preparing for Future Organizational Challenges
- Robert S. Fleming and Michelle Kowalsky
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DOI: 10.1007/978-3-031-80516-5
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