International Journal of Services and Operations Management

2005 - 2025

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Volume 24, issue 4, 2016

Service quality in pharmaceutical supply chain - a study with reference to three major cities of Andhra Pradesh, India pp. 433-458

P. Uma Maheswari Devi, B. Sankara Rao, B. Raja Shekhar and N. Udaya Bhaskar

Maintenance policy in job-shop manufacturing systems with reminder cell pp. 459-483

Paolo Renna

A robust optimisation model for remanufacturing network design problem with one-way substitution pp. 484-503

Alireza Ghafarimoghadam, Atefeh Karimi, Mohammad Mousazadeh and Mir Saman Pishvaee

An empirical investigation on integrated logistics capabilities, supply chain agility and firm performance pp. 504-530

Santanu Mandal

Sales forecasting of a dairy product manufacturing company: a comparative study of autoregressive integrated moving average and local linear neuro-fuzzy models pp. 531-547

Babak H. Tabrizi and Seyed Farid Ghaderi

Logistics service providers coordinating sustainable supply chains: a fast food industry case pp. 548-569

Mauro Vivaldini and Sílvio R.I. Pires

Volume 24, issue 3, 2016

An empirical study on customer preference towards online shopping among engineering students in a private university in Vellore District, Tamil Nadu, India pp. 289-307

A. Vasumathi, K. Sasi Rekha and R. Subashini

Development of fuzzy PROMETHEE algorithm for the evaluation of Indian world-class manufacturing organisations pp. 308-330

Abhijeet K. Digalwar and Prasanna A. Date

Operations management in improving elderly home care pp. 331-362

Annastiina Rintala, Henri Karppinen and Jouni Koivuniemi

Resource-demand sites planning using a charged particles optimisation algorithm pp. 363-378

Ameneh Shahsavari

Artificial neural networks and case-based reasoning models for predicting tool life and tool-shim interface temperature pp. 379-396

M. Anthony Xavior and S. Margret Anouncia

A hybrid push/pull design of kanban systems during production ramp-up phase pp. 397-417

Florian Klug

Developing a scale for measuring service quality in the public sector pp. 418-432

Muhammad Asif, Muhammad Usman Awan and Shahbaz Ul Haque

Volume 24, issue 2, 2016

An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations pp. 147-166

Ki-Jung Ju and Byeonghwa Park

Application of re-layout approach for cellular layout in manual assembly process pp. 167-185

Wai-Tien Chip, Shye-Nee Low and Shahrul Kamaruddin

Optimisation of perforated plate matrix heat exchanger surfaces using Taguchi and analysis of variance method pp. 186-207

Anish K. John and K. Krishnakumar

A system dynamic approach to study the behaviour of serial supply chain under uncertain environment pp. 208-234

Sanjita Jaipuria and Siba Sankar Mahapatra

Analysis of an M/G/1 feedback retrial queue with unreliable server, non-persistent customers, single working vacation and vacation interruption pp. 235-266

P. Rajadurai, M.C. Saravanarajan and V.M. Chandrasekaran

Capital project selection using an integrated AHP-LP model: a case study in a developing economy pp. 267-288

Ike C. Ehie, Emmanuel O. Oyatoye and Innocent G. Joseph

Volume 24, issue 1, 2016

Measuring service quality in Indian hospitals: an analysis of SERVQUAL model pp. 1-17

Pooja Kansra and Abhishek Kumar Jha

Examining the effect of risk on bank performance by using data envelopment analysis pp. 18-32

Mohammad Mahallati Rayeni and Faranak Hosseinzadeh Saljooghi

A batch arrival unreliable server queue with two phases of service and Bernoulli vacation schedule under randomised vacation policy pp. 33-72

Gautam Choudhury and Mitali Deka

Development of framework for predictive maintenance in Indian manufacturing sector pp. 73-98

Nishit Kumar Srivastava and Sandeep Mondal

An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business pp. 99-124

Sivanesan Murali and Singaram Pugazhendhi

Group scheduling in a cellular manufacturing shop to minimise total tardiness and nT: a comparative genetic algorithm and mathematical modelling approach pp. 125-146

Gokhan Egilmez, Emre M. Mese, Bulent Erenay and Gürsel A. Süer

Volume 23, issue 4, 2016

Using discrete-event simulation and the Taguchi method for optimising the production rate of network failure-prone manufacturing systems with perishable goods pp. 387-406

Hiva Malekpour, Seyed Mojtaba Sajadi and Hashem Vahdani

Maximum entropy approach for an unreliable M X /G/1 queueing system with Bernoulli vacation, restricted admission and delayed phase repair under N-policy pp. 407-442

Madhu Jain, G.C. Sharma and Varsha Rani

Continuous review inventory models under service level constraint with probabilistic fuzzy number during uncertain received quantity pp. 443-466

Nughthoh Arfawi Kurdhi, Sutanto, Kristanti, Maria Veany Alvitaria Prasetyawati and Sri Maria Puji Lestari

Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference? pp. 467-485

Mustafa Daskin and Azilah Kasim

A framework for systemising services from an operations management perspective pp. 486-509

Michael Leyer

Volume 23, issue 3, 2016

An empirical study on the issues and challenges faced by HR professionals in an IT company in Karnataka, India pp. 257-276

P. Saravanan, A. Vasumathi and R. Subashini

Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model pp. 277-297

Zahra Yavari, Bahram Ranjbarian and Saeedeh Ketabi

Performance measurement system in supply chain management: application in the service sector pp. 298-315

Tálita Floriano Dos Santos and Maria Silene Alexandre Leite

Shift from product supply chain management to services supply chain management: a review pp. 316-346

Vikas Thakur and Ramesh Anbanandam

A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality pp. 347-386

Rakesh D. Raut, Sachin S. Kamble and Manoj Kumar Jha

Volume 23, issue 2, 2016

A new bi-level meta-heuristic approach for a single machine JIT-scheduling in the batch delivery system with controllable due dates pp. 135-152

Mehdi Abedi and Hany Seidgar

Developing a scale for service quality measurement in banks pp. 153-168

Muhammad Asif, Muhammad Usman Awan, Muhammad Shakeel Sadiq Jajja and Haseeb Ahmad

Better user-developer communication in service development by collaborative physical modelling pp. 169-186

Pia Helminen, Samuli Mäkinen and Mari Holopainen

Evaluating the machinability of Ti-6Al-4V using coated carbide inserts pp. 187-200

R. Vinayagamoorthy and M. Anthony Xavior

A decision support system for vendor selection and quota allocations using dependent and independent criteria pp. 201-216

Alireza Alizadeh, Mehri Chehrehpak and Mohsen Jafari Ashlaghi

The role of strategic human resource management (SHRM) impacting employee's performance through perceived organisational support in a manpower agency of international airlines at Chennai International Airport, Tamil Nadu, India - an empirical study pp. 217-234

C. Colin Crispin, A. Vasumathi and R. Subashini

A hospital admission planning model for operating room allocation under uncertain demand requirements pp. 235-256

Phongchai Jittamai and Thirapan Kangwansura

Volume 23, issue 1, 2016

Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India pp. 1-17

V.K. Gupta

Simulation model for closed loop repairable parts inventory system with service level performance measures pp. 18-42

Rohit Kapoor and Bhavin J. Shah

Eco-innovation practices: a case study of green furniture manufacturers in Indonesia pp. 43-58

Yudi Fernando, Muhammad Shabir Shaharudin and Nabsiah Abdul Wahid

The impact of demographic profile on emotional intelligence among the faculty members performance in the educational institutions in Tamil Nadu, India - an empirical study pp. 59-75

A. Vasumathi, Mary T. Sagaya and R. Subashini

The role of time, communication, and cost management on project management success: an empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia pp. 76-112

Bahaà Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary and Main Naser Alolayyan

Lay-out optimisation through an integrated approach based on material flow and operations mapping using a commercial software pp. 113-134

Antonella Petrillo, Fabio De Felice, Alessandro Silvestri and Domenico Falcone

Volume 22, issue 4, 2015

A heuristic to minimise the idle time of the rental/critical machine in a flowshop pp. 395-412

R. Pugazhenthi and M. Anthony Xavior

Multi-criteria decision-making in the management of humanitarian operations pp. 413-441

Fabio Sgarbossa, Umberto Peretti, Alessandro Persona and Peter Tatham

Reverse supply chain flexibility: a theoretical framework of research dimensions pp. 442-454

Rohit Kumar Singh and Padmanav Acharya

Assessment of upstream service quality of supply chain pp. 455-468

Juhi Kamakoty and Nagendra Sohani

Supply chain services contract pricing framework - a case study of electrical distributor pp. 469-494

Bimal P. Nepal, Naveenan Arjunan, Pradip Kumar Krishnadevarajan and F. Barry Lawrence

Coordination of pricing, advertising, and production decisions for multiple products pp. 495-521

Naeem Bajwa and Charles R. Sox

Volume 22, issue 3, 2015

Service quality improvement at public utilities: a case pp. 257-286

Anupama Prashar

E-service quality dimensions' effect on customers' willingness to buy: structural equation modelling approach pp. 287-303

Anil Kumar and Manoj Kumar Dash

Assigning patients to rooms in a private hospital in Kuwait pp. 304-322

Humoud Alsabah, Majid M. Aldaihani and Ali Allahverdi

Improving workplace by using 5'S tool - a typical application of sorting method pp. 323-335

Syed Anwarul Islam, Sheikh Muktadir Hossain, Mazharul Hassan and Nilufa Yeasmin

Issues and challenges faced by organised and unorganised retail outlets of food and grocery in India - an empirical study pp. 336-362

A. Vasumathi and R. Subashini

Demurrage cost reduction in cement manufacturing plant pp. 363-393

G.S. Dangayach and Ankit Jain

Volume 22, issue 2, 2015

Origin, principles and applications of Lean Six Sigma concept: extractions from literature arena pp. 123-142

Darshana Kishorbhai Dave, R. Murugesh and S.R. Devadasan

Genetic algorithm for supply chain modelling: basic concepts and applications pp. 143-164

Hokey Min

Green supplier selection: a fuzzy AHP and fuzzy ARAS approach pp. 165-188

Reza Kiani Mavi

The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India - an empirical study pp. 189-209

Mary T. Sagaya, A. Vasumathi and R. Subashini

A framework for a customer approach to performance measurement in a service context pp. 210-220

Juhani Ukko and Sanna Pekkola

Retail shelf space allocation considering inventory replenishment pp. 221-234

Hasmukh K. Gajjar and Gajendra Kumar Adil

Plant location selection of a manufacturing industry using analytic hierarchy process approach pp. 235-255

Suman Gothwal and Rajeev Saha

Volume 22, issue 1, 2015

Customer expectations about the service offered by fitness centres in Natal/RN: a study under the perspective of the analysis of clusters pp. 1-20

Evadio Pereira Filho, Domingos Fernandes Campos and Marcel L. Ribeiro Dantas

Evaluating lean implementation performance in Indian MSMEs using ISM and AHP models pp. 21-39

M.M. Ravikumar, K. Marimuthu and P. Parthiban

Remanufacturing process: the case of heavy equipment support services pp. 40-59

Vaishali Sharma, S.K. Garg and P.B. Sharma

Cost savings in hospital materials management: look-back versus look-ahead inventory policies pp. 60-85

Raffaele Iannone, Alfredo Lambiase, Salvatore Miranda, Stefano Riemma and Debora Sarno

A decision support system for IMS selection based on fuzzy VIKOR method pp. 86-100

Seema and Darshan Kumar

On single item time weighted mixture inventory models with independent stochastic lead times pp. 101-121

Achin Srivastav and Sunil Agrawal