International Journal of Services and Operations Management

2005 - 2025

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Volume 28, issue 4, 2017

Analysis of used cars remanufacturing in the Philippines using rapid plant assessment pp. 425-447

Jason Lim Chiu and Candy Lim Chiu

Supply chain management in traditional industries in Brazil: a relational view pp. 448-467

Fernando Luiz Emerenciano Viana and José Milton De Sousa-Filho

Development of a model to analyse the factors affecting RFID technology acceptance in small and medium-sized enterprises pp. 468-494

Javad Khazaei Pool, Sobhan Asian, S. Mohammad Arabzad, Hadi Balouei Jamkhaneh and Jafar Kia Lashaki

Reduction of spare parts inventory through combined analysis technique - a case study in a public sector company in India pp. 495-523

M.K. Marichelvam, A. Azhagurajan and M. Geetha

Management tools as a support of cleaner production implementation: a case study in a food industry pp. 524-539

Syntia Lemos Cotrim, Gislaine Camila Lapasini Leal and Dante Alves Medeiros Filho

Service recovery strategies using social media sites pp. 540-563

Ying Fan and Run H. Niu

Volume 28, issue 3, 2017

Joint production planning, pricing and inventory control for deteriorating items pp. 279-308

Hamed Pouralikhani, Mohammad Mohammadi and Bahman Naderi

Survey of Lean management practices in Pakistani industrial sectors pp. 309-334

M. Khurrum S. Bhutta, Gokhan Egilmez, Kamran A. Chatha and Faizul Huq

Sales force behaviour and best practice pricing drive a product's return on investment pp. 335-358

Timothy Baker, David Collier and Vaidy Jayaraman

Prioritising agility capabilities based on cost of quality using integrative approach of Shannon entropy, house of quality and quadrant analysis - with a case study in home appliance industries pp. 359-372

Arash Shahin and Marzieh Rezaei

Mathematical programming and grey wolf optimiser for minimising sum of the total due date assignment, maximum tardiness and delivery costs for a supply chain scheduling problem pp. 373-403

Parisa Assarzadegan, Morteza Rasti-Barzoki and Hosein Khosroshahi

A multi-objective spatial queuing model for the location problem in natural disaster response pp. 404-424

Mohammad Hossein Zavvar Sabegh, Mohammad Mohammadi, Zeynab Dashti Khotbesara and Abolfazl Mirzazadeh

Volume 28, issue 2, 2017

Towards an efficient IS service management: the internal customers' zone of tolerance pp. 141-162

Hugo Ribeiro and Belem Barbosa

Assessment of lean manufacturing practices: an operational perspective pp. 163-184

Masoud Rahiminezhad Galankashi and Syed Ahmad Helmi

Extending the range of service facilities pp. 185-203

Markku Tinnilä, Jukka Kallio, Mika Raulas and Ari Vepsäläinen

A framework for evaluating the status of supply chain integration pp. 204-221

Rajendra Sahu, Anil Kumar and Manoj Kumar Dash

Presenting a multi agent system for estimating risk in supply chain management pp. 222-242

Leila Ahmadpour, Abolfazl Kazemi and Soroush Avakh Darestani

Effect of shape of the demand function and permissible delay in payments on economic order quantity of high technology products pp. 243-263

Alok Kumar and Udayan Chanda

Multi-product and multi-period inventory lot-sizing with supplier selection under quantity discount pp. 264-277

Chirawat Woarawichai and Thanakorn Naenna

Volume 28, issue 1, 2017

Risk assessment of construction projects by using combined model of analytical network process and DEMATEL method pp. 1-25

Rahman Soofifard, Mohsen Ebrahimi and Morteza Khakzar Bafruei

A comparative evaluation of contemporary models for lean manufacturing practices pp. 26-45

Amjad Khalili, Md Yusof Ismail, A.N.M. Karim and Mohd Radzi Che Daud

Maximising hotel profits with pricing and room allocation strategies pp. 46-63

Xun Xu and Yibai Li

Innovation development in service firms: a three-model perspective pp. 64-80

Thomas Anning-Dorson

The influence of SHRM functions on job satisfaction of employees through organisational support in a man power agency of Chennai International Airport pp. 81-97

A. Vasumathi

Green supplier selection in fuzzy context: a decision-making scenario on application of fuzzy-MULTIMOORA pp. 98-140

Dilip Kumar Sen, Saurav Datta, Saroj Kumar Patel and Siba Sankar Mahapatra

Volume 27, issue 4, 2017

A goal programming and simulation based study for overall process improvement in an Indian hospital pp. 439-456

Bhawesh Sah, Rohit Titiyal and Sonia

The ten most common indicators in agreements involving profit sharing plans pp. 457-471

Elpidio Oscar Benitez Nara, Victor Hugo Porto De Oliveira, Jacques Nelson Corleta Schreiber, João Carlos Furtado, Julio Cezar Mairesse Siluk and André Luiz Emmel Silva

Is personality a key element of Six Sigma project success? pp. 472-523

Phillip W. Witt, Timothy Baker, Nancy W. Ashley and MaryAnne Winniford

Scales for measuring mobile service quality: a literature review and identification of key dimensions pp. 524-548

Jun-Yeon Heo, Chie-Hyeon Lim and Kwang-Jae Kim

An innovative model to optimise inventory management: a case study in healthcare sector pp. 549-568

Antonio Forcina, Antonella Petrillo, Gianpaolo Di Bona, Fabio De Felice and Alessandro Silvestri

Volume 27, issue 3, 2017

The impact of emotional intelligence on work life balance: an empirical study among the faculty members' performance in the private universities at Tamil Nadu, India pp. 293-323

A. Vasumathi and Mary T. Sagaya

Application of lean production techniques in the manufacturing industry pp. 324-344

Nihan Aydınoğlu, Tuğçen Hatipoğlu and Hatice Esen and Nilgün Fığlalı

Food production in batch manufacturing systems with multiple shared-common resources: a scheduling model and its application in the yoghurt industry pp. 345-365

Mojtaba Khorram Niaki, Fabio Nonino, Alireza Rashidi Komijan and Milad Dehghani

Controllable processing time policy in job shop manufacturing systems: design and evaluation by simulation modelling pp. 366-383

Paolo Renna and Vincenzo Mancusi

Manufacturing and supply chain flexibility: an integrated viewpoint pp. 384-407

Rajeev Kumar and Madhawanand Mishra

Assembly line balancing, proposal of a new methodology: integrated balancing method pp. 408-437

Cristina Cerbaso, Alessandro Silvestri, Gianpaolo Di Bona, Antonio Forcina and Domenico Falcone

Volume 27, issue 2, 2017

RAILQUAL: a multiple item scale for evaluating railway passenger service quality and satisfaction pp. 145-166

Devi Prasad Maruvada and Raja Shekhar Bellamkonda

A multi-criteria decision model for the selection of professional service innovative organisation pp. 167-189

Gunjan Soni, Kalluri Vinayak and Aditya Tyagi

Emotional management and behavioural inhibition system in service failures pp. 190-209

Thuc Nghi Le

A survey on selected supplier issues in Indian manufacturing organisations pp. 210-238

Manojkumar V. Dalvi and Ravi Kant

Product allocation of warehousing and cross docking: a genetic algorithm approach pp. 239-261

Amin Soleimaninanadegany, Adnan Hassan and Masoud Rahiminezhad Galankashi

Application of multi-criteria decision making methods for balanced scorecard: a literature review investigation pp. 262-283

Nasrin Asgari and Soroush Avakh Darestani

A study on technique of inventory management system with respect to aviation spare parts pp. 284-291

Abhishek S. Rao and Naresh Nayak

Volume 27, issue 1, 2017

Operational efficiency and its determinants of Indian food and beverages industries: a DEA approach pp. 1-18

O.N. Arunkumar and T. Radha Ramanan

Suppliers' corporate ability and consumer evaluations of a manufacturer pp. 19-34

Hyunjin Kang, Bowon Kim and Yun Shin Lee

Linkage between total quality and supply chain management practices and operational performance: a review pp. 35-69

Sachin Modgil and Sanjay Sharma

A new stochastic demand model for dual-sourcing supply chain considering disruption risk pp. 70-82

Ashkan Mohsenzadeh, Mohammad Ali Sobhanallahi and Alireza Arshadi Khamseh

A two-step multi-objective mathematical model for nurse scheduling problem considering nurse preferences and consecutive shifts pp. 83-101

Mohammad Mahdi Nasiri and Meysam Rahvar

Daily capacity management for hospitals: a Brazilian case study pp. 102-121

Otavio Bittencourt, Vedat Verter and Morty Yalovsky

Searching for definitions and boundaries in sustainable production system pp. 122-143

R.P. Mohanty and Anand Prakash