International Journal of Services and Operations Management

2005 - 2025

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Volume 6, issue 4, 2010

Cell formation with operational time using ART1 networks pp. 377-397

R. SudhakaraPandian and S.S. Mahapatra

Insights and learnings from lean manufacturing implementation practices pp. 398-422

Om Prakash Yadav, Bimal Nepal, Parveen S. Goel, Rakesh Jain and R.P. Mohanty

Multicriteria decision making in electricity demand management: the case of Kuwait pp. 423-442

Mohammed Hajeeh

Moving up the value chain using alliance-induced learning: a case study pp. 443-451

S. Raghunath and Ram Subramanian

Implementation of agile supply chain model in an electronic switches manufacturing company pp. 452-469

G. Anoop Kumar, S.R. Devadasan, P.R. Shalij, S. Vinodh, D. Rajanayagam and Immanuel Edinbarough

Dynamic capability: explaining the impact of ISO 14001 on Corporate Financial Performance pp. 470-488

Jiangning Zhao and D. Steven White

Volume 6, issue 3, 2010

Managing multiple ontologies in a virtual breeding environment context pp. 230-256

Dora Simoes, Hugo Ferreira and Antonio Lucas Soares

The management of ontologies in the VO breeding environments domain pp. 257-292

Hamideh Afsarmanesh and Ekaterina Ermilova

Increasing collaboration preparedness and performance through VO inheritance pp. 293-312

Iris Karvonen, Iiro Salkari and Martin Ollus

A framework for learning collaborative networked organisations pp. 313-334

Leandro Loss, Alexandra A. Pereira-Klen and Ricardo J. Rabelo

A framework to create a virtual organisation breeding environment for small and medium enterprises pp. 335-351

R.V. Vallejos, C. Lima and G. Varvakis

Software agents and virtual organisations: consent and trust pp. 352-361

Francisco Andrade, Paulo Novais, Jose Machado and Jose Neves

Agile professional virtual community inheritance via the adaptation of social protocols pp. 362-376

Willy Picard

Volume 6, issue 2, 2010

The utilisation of foreign trade zones in the global supply chain: an exploratory study pp. 110-125

Hokey Min and Thomas Lambert

Evaluation of the mixed-model assembly line balancing problem with variable operation times and product mix pp. 126-148

Daria Battini, Maurizio Faccio, Alessandro Persona and Fabio Sgarbossa

RFID in the international cattle supply chain: context, consumer privacy and legislation pp. 149-164

Priscilla Cristina Cabral Ribeiro, Annibal Jose Scavarda and Mario Otavio Batalha

Package design and consumer memory pp. 165-183

Kambiz Heidarzadeh Hanzaee and Sara Sheikhi

Framework to optimise the inventory centralisation/ decentralisation degree and feeding policy in assembly systems pp. 184-205

Daria Battini, Maurizio Faccio, Alessandro Persona and Fabio Sgarbossa

Designing production and service systems using queuing theory: principles and application to an airport passenger security screening system pp. 206-225

A. Regattieri, R. Gamberini, F. Lolli and R. Manzini

Volume 6, issue 1, 2010

Exploring the impact of 'intrinsic assurance regions' in DEA on adding value in supply chains using 'uniquely inefficient' decision-making units pp. 1-16

P. Sunil Dharmapala

Customer participation in the service process: a model and research propositions pp. 17-37

Cevahir Uzkurt

The subprime mortgage crisis and the possible effects on supplier integration strategies pp. 38-56

Alan D. Smith

A single-vendor single-buyer supply chain under conditions of permissible delay in payments pp. 57-72

M.A. Darwish and S.K. Goyal

A comparison of coordinated supply chain inventory management systems pp. 73-88

David L. Olson and Meiping Xie

An integrated model for supplier selection: an automobile industry case study pp. 89-105

Sasikumar Gnanasekaran, Selladurai Velappan and Sivasangari Ayappan

Volume 5, issue 6, 2009

The artificial neural network for forecasting foreign exchange rates pp. 740-757

Ahmed Emam and Hokey Min

A closed-loop recycling system with a minimum allowed quality level on returned products pp. 758-773

Hark Hwang, Young Dae Ko, Sang Hun Yune and Chang Seong Ko

A strategic alliance model with a regional monopoly of service centres in express courier services pp. 774-786

Ki Ho Chung, Jae Jeung Rho and Chang Seong Ko

The impact of product architecture on supply chain integration: a case study of Nokia and Texas Instruments pp. 787-798

YoungWon Park, Koichi Ogawa, Hirofumi Tatsumoto and Paul Hong

The effect of technological platforms on the global supply chain: a case study on Intel's platform business in the PC industry pp. 799-816

Hirofumi Tatsumoto and Koichi Ogawa

A comparative study of international automobile sourcing strategies based on stochastic process analysis pp. 817-831

Li Zhu, Lothar Schulze and Lindu Zhao

Volume 5, issue 5, 2009

Effects of customer services efficiency and market effectiveness on dealer performance pp. 575-594

Prof Rajagopal

FUGEN: a tool for the design of layouts for cellular manufacturing systems pp. 595-616

K.S. Sangwan and Rambabu Kodali

COG: a composite genetic algorithm with local search methods to solve a mixed vehicle routing problem with backhauls pp. 617-636

S.P. Anbuudayasankar, K. Ganesh, Tzong-Ru Lee and K. Mohandas

A system dynamics analysis of the interactions between multidimensional collaboration and collaborative product development cycle time pp. 637-661

Howard Hao-Chun Chuang and Ming-Kuen Chen

Balancing efficiency and competitiveness in outsourcing decisions pp. 662-686

Dan Itkis, Tugrul Daim and Nuri Basoglu

Development of a framework for lean manufacturing systems pp. 687-716

G. Anand and Rambabu Kodali

Inventory decision models with competition existing between two parallel supply chains pp. 717-736

Airong Zhang, Xiang Guo and Zigang Zhang

Volume 5, issue 4, 2009

The performance evaluation of existing suppliers using data envelopment analysis pp. 429-443

Seong-Jong Joo, George H. Messer Jr. and Ronald Bradshaw

Semi-autonomous vehicles with routing flexibility – functionality and application areas pp. 444-462

Sandor Ujvari and Olli-Pekka Hilmola

Lean management practices in the pharmaceutical industry pp. 463-481

Heiko Gebauer, Michael Kickuth and Thomas Friedli

Coordination through a quantity-incentive mechanism in a single-manufacturer-single-retailer supply chain pp. 482-497

Taebok Kim, Yushin Hong and Suresh Kumar Goyal

Determining the optimum safety stock under rolling schedules for capacitated multi-item production systems pp. 498-519

Atul P. Kanyalkar and Gajendra K. Adil

The perceived importance of major RFID-related technology initiatives among retail store managers pp. 520-547

Alan D. Smith and O. Felix Offodile

The implementation of lean manufacturing in the UK food and drink industry pp. 548-573

Rakesh Jain and A.C. Lyons

Volume 5, issue 3, 2009

An exploratory study on contextual variables and manufacturing efficiency pp. 275-298

Roberto Sarmiento, Mike Byrne, Jo Beale and Graeme Knowles

The implications of forecast accuracy on the benefits of online auctions in business-to-business and business-to-consumer environments pp. 299-325

Timothy Baker and Nagesh N. Murthy

The evaluation of manufacturing systems using concordance and disconcordance properties pp. 326-349

Ateekh-Ur Rehman and A. Subash Babu

The behavioural causes of the bullwhip effect: breaking the mould pp. 350-374

T.T. Niranjan, Bhimaraya A. Metri and Vijay Aggarwal

A multi-agent system architecture for business-to-business applications pp. 375-401

Paolo Renna

Benchmarking supply chains on risk dimensions pp. 402-427

Mohd Nishat Faisal

Volume 5, issue 2, 2009

Refreshing collaborative product development: a case study on Taiwan's IT industry pp. 135-158

Ming-Kuen Chen, Yi-Ching Liao and Howard Hao-Chun Chuang

Hybrid lot-size coordination in a single-manufacturer-multiple-retailer system pp. 159-174

Taebok Kim and Suresh Kumar Goyal

An integrated approach to design and analysis of lean manufacturing system: a perspective of lean supply chain pp. 175-208

Mallika Parveen and T.V.V.L.N. Rao

Developing a market-oriented culture: an aerospace case study pp. 209-232

Susan B. Grant

Supplier selection and business process improvement pp. 233-250

Reza Mohammady Garfamy

Service quality monitoring by performance indicators: a proposal for a structured methodology pp. 251-273

Fiorenzo Franceschini, Maurizio Galetto and Elisa Turina

Volume 5, issue 1, 2009

Enhancing retail services: an empirical investigation pp. 1-13

Michael J. Dotson and Dinesh S. Dave

Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt pp. 14-28

Mohammed I. Eraqi

Supply chain flexibility: a state-of-the-art survey pp. 29-65

Dileep More and A. Subash Babu

Business process change and inadvertent mischarging pp. 66-75

Malcolm Brady, Theodore Lynn and Paul Davis

An improved metaheuristic approach for solving the machine loading problem in flexible manufacturing systems pp. 76-93

Sandhyarani Biswas and S.S. Mahapatra

The impact of market group culture on the appearance of post contractual opportunism in supply chain 'partnerships' pp. 94-119

Susan B. Grant

The residents' reactions to sustainable tourism development in the Red Sea coast of Egypt pp. 120-133

Mohammed I. Eraqi