International Journal of Services and Operations Management

2005 - 2025

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Volume 26, issue 4, 2017

Green sustainable operations: a case from service industry pp. 411-427

Avninder Gill

Quantification of agility level using fuzzy logic approach: a case study in a battery manufacturing organisation pp. 428-442

C.V. Pooja and C.G. Sreenivasa

Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study: Sepah Bank) pp. 443-458

Mir Mehrdad Peidaie and Mohsen Sadeghimanesh

Analysis of issues controlling the feasibility of automobile remanufacturing business in India pp. 459-475

Ajay Sinha, Sandeep Mondal, Tonya Boone and Ram Ganeshan

Cost-to-serve: a strategic tool for decision making in hotel industry using fuzzy technique pp. 476-497

Shilpa Parkhi, Sandeep Patil and Ayush Sharma

Performance appraisement and benchmarking of leagility inspired enterprises: a fuzzy-based decision making approach pp. 498-526

Chhabi Ram Matawale, Saurav Datta and Siba Sankar Mahapatra

Understanding contemporary models for organisational sustainability: critical review pp. 527-543

Amjad Khalili, Md Yusof Ismail and A.N.M. Karim

Volume 26, issue 3, 2017

Proposing a new approach for evaluating supply chain agility by data envelopment analysis with a case study in Pashmineh Kavir factory pp. 277-293

Arash Shahin, Azam Khalili and Masoud Pourhamidi

A hybrid MCDM model for identification and prioritisation of the factors affecting shopping behaviour of foreign tourists pp. 294-317

Mohammad Mahmoudi Maymand, Seyed Hojjat Bazazzadeh and Roya Eghbal

Development of a sustainable strategic marketing model for self-help groups - an analytical hierarchical approach pp. 318-331

C.H. Salwa and T. Radha Ramanan

A goal programming model for liquidity management: a case study pp. 332-346

Mousa Ali Hossein Zadeh and Kamran Khalili

Bank characteristics, ownership and profitability of commercial banks: panel evidence from India pp. 347-364

Padmasai Arora and Hitesh Arora

Theory of constraints applied to scheduled and unscheduled patient flows: does it improve process performance? pp. 365-385

Stefania Bisogno, Armando Calabrese, Nathan Levialdi Ghiron and Alberto Pacifici

Different aspects in design and development of flexible fixtures: review and future directions pp. 386-410

Suman Gothwal and Tilak Raj

Volume 26, issue 2, 2017

How initiatives renew operations strategy and its linkage to competitive strategy: a micro-level perspective pp. 141-161

Emmanuel D. Adamides and Eleni Karfaki

Cell formation in a cellular manufacturing system under uncertain demand and processing times: a stochastic genetic algorithm approach pp. 162-185

Gokhan Egilmez, Samrat Singh and Orhan Ozguner

Factors influencing on Iran's image as a tourism destination pp. 186-210

Somaye Mahmoudi, Bahram Ranjbarian and Saeed Fathi

A multi-objective optimisation model for cooperative supply chain planning pp. 211-237

Wafa Ben Yahia, Naoufel Cheikhrouhou, Omar Ayadi and Faouzi Masmoudi

Extension of TODIM for decision making in fuzzy environment: a case empirical research on selection of industrial robot pp. 238-276

Dilip Kumar Sen, Saurav Datta and Siba Sankar Mahapatra

Volume 26, issue 1, 2017

Revealing customer dominant logic in healthcare services pp. 1-17

Kaisa Seppänen, Janne Huiskonen, Jouni Koivuniemi and Henri Karppinen

The moderating effect of supply chain role on the relationship between social capital and performance pp. 18-48

Byung Hak Leem and K.J. Rogers

Designing a fuzzy approach for modelling the performance evaluation of education service providers pp. 49-67

Prasun Das and Srabanti Mukherjee

Energy saving in operations management through variable-speed drive technology: environmental versus economic convenience pp. 68-96

Maurizio Faccio and Mauro Gamberi

Building a comprehensive service supply chain conceptual framework: a step ahead, based on comparative analysis of previous frameworks pp. 97-121

Asher Ramish, Tashfeen M. Azhar and Haroon Rasheed

Efficacy appraisal model of TQM elements in auto industry in India pp. 122-140

Vineet Gupta, Raj Kumar and Dixit Garg

Volume 25, issue 4, 2016

A fuzzy-based decision support framework for product recovery process selection in reverse logistics pp. 413-439

Anil Jindal and Kuldip Singh Sangwan

Purchase intention towards genetically modified foods: evidence from Chinese consumers pp. 440-458

Qiong Yao and Wenfang Jiang

Throughput analysis of the overhaul line of a repair depot pp. 459-478

Rajiv N. Rai and Nomesh Bolia

Measuring service quality perception of students in business schools pp. 479-507

Pradeep Joshi and Suresh Kumar Chadha

Cooperative inventory model for vendor-buyer system with quantity and freight discounts pp. 508-530

Wakhid Ahmad Jauhari and Kartika Winingsih

Service quality and customer satisfaction in public transport operations pp. 531-549

Christian Tabi Amponsah and Samuel Adams

Volume 25, issue 3, 2016

Value creation through lean management: a case study of healthcare service operations pp. 275-293

Mohammad Asif Salam and Sami Khan

A three-stage data envelopment analysis approach to measure the effect of job satisfaction on organisational performance in law enforcement agencies pp. 294-312

Aleksander Aristovnik, Janko Seljak and Nina TomaževiÄ

A framework for lean manufacturing implementation pp. 313-333

Jaiprakash Bhamu and Kuldip Singh Sangwan

Customer-based brand equity and firms' performance in the telecom industry pp. 334-346

Muhammad Farooq, Saquib Y. Janjua and Mian Asif Khurshid

A linear mathematical model for a transportation-inventory problem in a two-stage supply chain with different types of fuels for vehicles pp. 347-360

Alireza Amini and Reza Ghodsi

Effects of experience and contract on relational norms and performance in SCM pp. 361-389

Bowon Kim, Kwangtae Park, Geun-wan Park and Jeong Eun Sim

Multi-attribute market segmentation for the major customers of an Iranian steel-making company using value proposition elements pp. 390-412

Zahra Yavari, Bahram Ranjbarian and Saeedeh Ketabi

Volume 25, issue 2, 2016

Sustained competitive advantage through green supply chain management practices: a natural-resource-based view approach pp. 135-154

Erlinda N. Yunus and Michael D. Michalisin

Non-performing assets of public and private sector banks in India - a comparative study pp. 155-172

R. Bhaskaran, Lalit Bhalla, Vishal Sarin, Sukhpreet Kaur, Afzalur Rahman, Gagandeep Singh, Amit M. Bhattacharya, Abhishek Kumar Jha and Pooja Verma

Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs pp. 173-205

Rana Basu and Prabha Bhola

Two-warehouse inventory model for non-instantaneous deteriorating items with stock dependent demand, partial backlogging and inflation over a finite time horizon pp. 206-235

M. Palanivel and R. Uthayakumar

Scheduling comparison between multi-objective mathematical models and genetic algorithms approach in the textile industry pp. 236-258

Can Celikbilek, Tugba Tunacan, Gürsel A. Süer and Omer Dulkadir

Customer self-service platform: the next practice for servitization of manufacturing pp. 259-273

Yong Nie and Michitaka Kosaka

Volume 25, issue 1, 2016

Throughput accounting: an overview and framework pp. 1-20

Shilpa Parkhi, Madhusudhan Tamraparni and Lavesh Punjabi

Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability pp. 21-47

Bowon Kim and Sunghak Kim

Redefining service quality scale with customer experience quality scale: a critical review pp. 48-64

Atul Gupta

Sustainable humanitarian operations: closed-loop supply chain pp. 65-79

Daria Battini, Umberto Peretti, Alessandro Persona and Fabio Sgarbossa

Impact of reverse logistics on apparel industry pp. 80-98

Rohit Kumar Singh, Padmanav Acharya and Divya Taneja

Measurement of service quality of upstream and downstream supply chain pp. 99-119

Juhi Kamakoty and Nagendra Sohani

Prediction of Iran's renewable energy generation in the fifth development plan pp. 120-133

S. Kamal Chaharsooghi and Mohsen Rezaei