International Journal of Services and Operations Management

2005 - 2025

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Volume 19, issue 4, 2014

Behind closed doors: the potential of lean management in safety audit services pp. 413-430

Xavier Walthoff-Borm and Luc Chalmet

Inventory management over firm life cycle: some empirical evidence pp. 431-450

Khaled Elsayed

Simulation model of professional service personnel inventory pp. 451-467

Scott R. Swenseth and David L. Olson

Uncertainty and schedule instability in supply chain: insights from case studies pp. 468-490

I. Nyoman Pujawan, Mahendrawathi Er, Duangpun Kritchanchai and Tuanjai Somboonwiwat

Building antifragility in service organisations: going beyond resilience pp. 491-513

Ayham Jaaron and Chris J. Backhouse

Performance optimisation of mammography clinics with non-crisp inputs by an integrated fuzzy simulation approach pp. 514-531

Ali Azadeh, Fatemeh Rouhollah, Yashar Tavasoli and Mohammad Abdollahi

Volume 19, issue 3, 2014

An application of analytic network process for the selection of cellular manufacturing systems pp. 287-318

Rambabu Kodali, G. Anand and Matta Udaykiran Reddy

Predictive maintenance using FMECA method and NHPP models pp. 319-337

Nishit Kumar Srivastava and Sandeep Mondal

Integrated management system: towards a new approach and a new model pp. 338-359

Houda El Yacoubi El Idrissi, Driss Bouami and Abdelghani Cherkaoui

The role of brand image in forming airlines passengers' purchase intention: study of Iran aviation industry pp. 360-376

Majid Mohammad Shafiee, Ali Sanayei, Arash Shahin and Hossein Rezaei Dolatabadi

An instrument for identification of critical factors for quality and productivity improvement in sponge iron industry pp. 377-412

R.L. Shrivastava and Vinod S. Gorantiwar

Volume 19, issue 2, 2014

Towards a framework for ontology-based information retrieval services pp. 138-150

Amir Zidi and Mourad Abed

Sustainability consideration within product lifecycle management through maturity models analysis pp. 151-171

Haiqing Zhang, Yacine Ouzrout, Abdelaziz Bouras and Matteo Mario Savino

Research on mobile communication systems in last-mile logistics to create an end-to-end information flow pp. 172-190

Otto Petrovic, Michael J. Harnisch and Thomas Puchleitner

A novel multi-criteria decision making approach for personalisation system pp. 191-211

Makram Soui, Khaled Ghedira and Mourad Abed

A multi-scenario model for empty container repositioning with uncertain demand pp. 212-228

Massimo Di Francesco, Michela Lai and Paola Zuddas

Seafaring staff scheduling pp. 229-249

Mohamed Haykal Ammar, Mounir Benaissa and Habib Chabchoub

Reverse logistics barriers in Polish enterprises pp. 250-264

Marta Starostka-Patyk, Marcin Zawada, Aleksander Pabian and Marek Szajt

AmIs sustainability: evaluation framework based on fuzzy logic pp. 265-286

Souad Rabah, Mourad Abed and Nesrine Zoghlami

Volume 19, issue 1, 2014

Quality management practices: an international perspective pp. 1-28

Mohamed A. Youssef, Eyad M. Youssef and Farouk Saleh

Financial state of affairs for NCAA sports: a case for intangible strategic assets? pp. 29-48

Amber A. Smith and David P. Synowka

FLE adaptability in high contact and high customisable services: theoretical underpinnings and conceptual model pp. 49-82

Michael Sony and Nandakumar Mekoth

Integration of Monte Carlo simulation and chi-square automatic interaction detector algorithm for modelling and estimation of conventional power plant construction volumes pp. 83-102

Ali Azadeh, Monireh Jalili and Mohammad Abdollahi

The effect of benchmarking procurement plan and after sales services on suppliers sales success in western region of Kingdom of Saudi Arabia pp. 103-135

Sulieman Ibraheem Shelash Al-Hawary and Bahaà Abdul-Hafez Attallah Al-Nady

Volume 18, issue 4, 2014

Cutting-fluid selection using complex proportional assessment method pp. 359-377

Rajesh Attri, Nikhil Dev, Krishan Kumar and Amit Rana

Analysing the operational risks in supply chain by using weighted interpretive structure modelling technique pp. 378-403

Mahesh Chand, Tilak Raj and Ravi Shankar

ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction pp. 404-428

Suchismita Satapathy

The interrelationship between ISO 9000 and total quality management: an empirical investigation with a focus on soft and hard TQM dimensions pp. 429-448

Amjad Al-Khalili and Khairanum Subari

AHP-PROMETHEE integrated approach for agile concept selection pp. 449-467

S. Vinodh, Adithya Patil, T.S. Sai Balagi and P. Sundara Natarajan

Understanding the importance of total quality management dimensions: critical review of soft and hard aspects pp. 468-482

Amjad Al-Khalili and Khairanum Subari

Volume 18, issue 3, 2014

Using cost-time profile to estimate the product direct cost in multi-production value stream pp. 233-257

Seyed Mohammad Seyedhosseini and Ahmad Ebrahimi-Taleghani

Data envelopment analysis in cellular manufacturing systems considering worker assignment pp. 258-280

Amin Aalaei, Mohammad Mahdi Paydar and Mohammad Saidi-Mehrabad

Investigating the online banking customer satisfaction model under the controlled effect of demographic variables pp. 281-304

Vijaya Kameswari Allada and Rameshwar Dubey

Impact of longer usage of lean manufacturing system (Toyotism) on employment outcomes - a study in garment manufacturing industries in India pp. 305-320

Prageetha G. Raju and Madhuri Modekurti-Mahato

Analysing key concepts of organisation: knowledge management, competitive intelligence and competitive advantage pp. 321-341

Noor-Mohammad Yaghoobi, Mehrafarin Bakhshimazdeh and Mohammad Alikhasi

Lean concept selection using modified fuzzy TOPSIS: a case study pp. 342-357

S. Vinodh, Arjun Thiagarajan and Govind Mulanjur

Volume 18, issue 2, 2014

Efficient heuristics for cost optimisation in multi stage supply chain network with a fixed transportation charge pp. 115-141

P. Manimaran and V. Selladurai

A data envelopment analysis approach for measuring the efficiency in continuous manufacturing lines: a case study pp. 142-158

Ehsan Pourjavad and Hadi Shirouyehzad

A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments pp. 159-178

Andrea Chiarini and Emidia Vagnoni

A novel hybrid model based on DEMATEL, ANP and TOPSIS for supplier selection in agile supply chains pp. 179-211

Maryam Alimardani, Masoud Rabbani and Hamed Rafiei

Causality between liquidity management and profitability: evidence from Indian CPSEs pp. 212-232

Bhaskar Bagchi

Volume 18, issue 1, 2014

A heuristic algorithm for the university course timetabling problems by considering measure index: a case study pp. 1-20

Mohadese Kaviani, Hadi Shirouyehzad, Seyyed Mojtaba Sajadi and Mohammadreza Salehi

Effective supply chain strategy to enhance firm's responsiveness: empirical evidence from the BMW Leipzig plant pp. 21-37

Bowon Kim

Optimal inventory rationing policy under service differentiation for multiple customer classes with deterministic demand pp. 38-56

Sugoutam Ghosh, Rajesh Piplani and S. Viswanathan

Studying and prioritising the effective elements of internet advertising on e-marketing pp. 57-73

Mohammad Doostar and Mohammad Hossein Mohammadi

Consumers' preferences for facets of green supply chain management pp. 74-98

Bowon Kim, Kwangtae Park and Morgan Swink

JIT-scheduling in unrelated parallel-machine environment with aging effect and multi-maintenance activities pp. 99-113

Yaser Zarook and Mehdi Abedi

Volume 17, issue 4, 2014

Mechanics of humanitarian supply chain agility and resilience and its empirical validation pp. 367-384

Rameshwar Dubey, Sadia Samar Ali, Padmanabha Aital and V.G. Venkatesh

Impact of information on newsvendor ordering and incentive contract for retailer in a two-level supply chain pp. 385-403

Asif Muzaffar and Shiming Deng

Analysis of 3PL sustainable relationship framework pp. 404-420

Sadia Samar Ali, R. Kaur and Rameshwar Dubey

Application of hybrid MCDM techniques for prioritising the gaps in an agile manufacturing implementation project pp. 421-438

S. Aravind Raj, S. Vinodh, W.S. Gaurav and S. Shiva Sundaram

Customer input failures in service processes pp. 439-452

Kaisa Seppänen, Janne Huiskonen and Henri Karppinen

Development and validation of quality management constructs for software industries: an empirical investigation from India pp. 453-478

A.K. Digalwar, P. Haridas and I. Nelson Joseph

Volume 17, issue 3, 2014

A bi-objective stochastic single facility location model for a supermarket pp. 257-279

Arousha Haghighian Roudsari and Kuan Yew Wong

A new model for ranking suppliers in the presence of both undesirable and non-discretionary outputs pp. 280-293

Abdollah Noorizadeh, Mahdi Mahdiloo and Reza Farzipoor Saen

Identifying product and process configuration requirements in a decentralised service delivery system pp. 294-310

Henri Karppinen, Kaisa Seppänen and Janne Huiskonen

Studying the effect of organisational culture and structure on knowledge sharing: a case study in Lahijan food industry companies pp. 311-329

Reza Esmaeilpour and Meysam Taheri

Supply chain strategy and organisational performance: role of core operational functions pp. 330-349

Muhammad Shakeel Sadiq Jajja, Shaukat Ali Brah and Syed Zahoor Hassan

Logistics implications of electric car manufacturing pp. 350-365

Florian Klug

Volume 17, issue 2, 2014

Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran) pp. 119-141

Maryam Mashhadiabdol, Seyed Mojtaba Sajadi and Kambiz Talebi

A web-based multi-optimisation approach for convergent product networks using the Steiner tree pp. 142-167

Reza Hassanzadeh, Iraj Mahdavi and Nezam Mahdavi-Amiri

Development and analysis of hybrid genetic algorithms for flow shop scheduling with sequence dependent setup time pp. 168-193

Rajesh Vanchipura and R. Sridharan

An integrated approach for designing office chair with ergonomic consideration pp. 194-220

Pragyan Paramita Mohanty and Siba Sankar Mahapatra

A neuro-fuzzy regression approach for estimation and optimisation of gasoline consumption pp. 221-256

Ali Azadeh, S. Mohammad Hasan Manzour Alajdad and Tahereh Aliheidari Bioki

Volume 17, issue 1, 2014

Ranking and measuring efficiency using secondary goals of cross-efficiency evaluation - a study of railway efficiency in Iran pp. 1-16

Mohammad Mahallati Rayeni and Faranak Hosseinzadeh Saljooghi

Responsible tourism management as an integrated approach for enhancing the standards of living of local people in Egypt pp. 17-37

Mohammed I. Eraqi

An integrated stochastic multi-criteria acceptability analysis and mathematical optimisation for service marketing pp. 38-49

Hamed Fazlollahtabar and Ermia Aghasi

Simulation process of Isfahan post office using Arena pp. 50-66

Somaye Sharifi, Sayed Mojtaba Sajadi and Mohammad Mahdi Tavakoli

Inter-cell movement minimisation in a cellular manufacturing system having stochastic parameters pp. 67-87

Reza Salarian, Hamed Fazlollahtabar and Iraj Mahdavi

Alignment of dimensions towards modelling organisational supply chain agility pp. 88-106

Swagatika Mishra, Saurav Datta, Siba Sankar Mahapatra and Bikash Ranjan Debata

A conceptual framework for capturing supportability attributes of a mechanical system pp. 107-118

Mohammad Asjad, Makarand S. Kulkarni and O.P. Gandhi