International Journal of Services and Operations Management

2005 - 2025

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Volume 11, issue 4, 2012

Influence of learning design for implementation of knowledge management solution pp. 359-384

S. Nagarajan, K. Ganesh, A.T. Resmi, Manoj K. Jha and Päivi Iskanius

Lean implementation in non-repetitive companies: a survey and analysis pp. 385-406

Alberto Portioli-Staudacher and Marco Tantardini

An implementation strategy for collaboration in supply chain: an investigation and suggestions pp. 407-427

Gopal Kumar and R.N. Banerjee

Identifying the effective banking service delivery process design strategy in developing economies (the case of Jordan) pp. 428-448

Yazan Khalid Abed-Allah Migdadi

Investigation of supply chain flexibility using a forced field analysis - a case study pp. 449-480

Dileep More and A. Subash Babu

Management of product change projects: a supply chain perspective pp. 481-500

Michael Slamanig and Herwig Winkler

Volume 11, issue 3, 2012

Suppliers ranking by cross-efficiency evaluation in the presence of volume discount offers pp. 237-254

Mahdi Mahdiloo, Abdollah Noorizadeh and Reza Farzipoor Saen

The reconfiguration issue of stochastic facility layout design in cellular manufacturing systems pp. 255-266

Shahram Ariafar, Napsiah Ismail, Sai Hong Tang, Mohd Khairol Anuar Mohd Ariffin and Zahra Firoozi

A classification of service facilities, servicescapes and service factories pp. 267-291

Markku Tinnilä

Project-based learning course design: a service design approach pp. 292-313

Rui M. Lima, João Mello Da Silva, Natascha Van Hattum-Janssen, Simone Borges Simão Monteiro and João Carlos Félix De Souza

Critical success factors for experiential marketing: evidences from the Indian hospitality industry pp. 314-334

Saranjit Gupta, Samrat Dasgupta and Ranjan Chaudhuri

Literature snapshot on Six Sigma project selection for future research pp. 335-357

Muthuswamy Shanmugaraja, Muthuswamy Nataraj and Nallasamy Gunasekaran

Volume 11, issue 2, 2012

An integrated method using AHP, DEA and GP for evaluating supply sources pp. 123-150

K. Sunil Kumar and A. Subash Babu

Performance evaluation of metro stations in Shanghai: a service contact perspective pp. 151-169

Wenjun Gu and Sanjeev Bordoloi

Exploring the degree of commercialisation associated with sports marketing activities pp. 170-200

Amber A. Smith, David P. Synowka, John S. Clark and Alan D. Smith

Thirty criteria-based assessment of agility in a pneumatic enabling products manufacturing company pp. 201-221

C.G. Sreenivasa, S.R. Devadasan and R. Murugesh

Relationships among ISO 9001, competitive dimensions and profitability pp. 222-236

S. Bruce Han, Khim L. Sim and Maling Ebrahimpour

Volume 11, issue 1, 2012

Labour management for a restaurant using data envelopment analysis pp. 1-12

Seong-Jong Joo, Peter J. Billington and Philipp A. Stoeberl

An extension of internal service quality concept: lesson from the best low-cost carrier in the six regions of the world pp. 13-34

Yudi Fernando, Norizan Mat Saad and Mahmod Sabri Haron

Interrelationship of drivers for agile manufacturing: an Indian experience pp. 35-48

Swagatika Mishra, Saurav Datta and S.S. Mahapatra

Develop a commercial aircraft pilot job stress model through an experience ability perspective: considering the work experience pp. 49-69

Jiun-Hung Lin

Simulation-based tool to analyse the effect of order acceptance policy in a make-to-order manufacturing system pp. 70-86

Paolo Renna

Investigating the main problems in implementing Lean in supply chains of service companies pp. 87-106

Alberto Portioli-Staudacher and Marco Tantardini

Indian customers' attitude towards trust and convenience dimensions of internet banking pp. 107-122

Arpita Khare, Ankita Mishra and Anurag B. Singh

Volume 10, issue 4, 2011

Modularity in logistics services: a business model and process view pp. 379-399

A. Bask, M. Lipponen, M. Rajahonka and M. Tinnilä

An integrated fuzzy-AHP-LP (FAHLP) approach for supplier selection and purchasing decisions pp. 400-425

Rakesh D. Raut, Harsh V. Bhasin, Sachin S. Kamble and Sayan Banerjee

Determinants of competitiveness and their relative importance: a study of Indian auto-component industry pp. 426-448

Deepika Joshi, Ajay Pal Singh Rathore, Dipti Sharma and Bimal Nepal

Leadership, trust, and marketing effectiveness in service businesses pp. 449-466

Luu Trong Tuan

Workplace productivity and managerial support issues associated with March Madness pp. 467-499

Amber A. Smith, Alan D. Smith and O. Felix Offodile

Volume 10, issue 3, 2011

Using GIS for evaluating retail centres location at Jeddah City pp. 255-273

Abdulkader A. Murad

Measurement of service quality in banks: a comparative study between public and private banks in India pp. 274-293

Sachin S. Kamble, Sudheer M. Dhume, Rakesh D. Raut and Ranjan Chaudhuri

A comparison of competing structural models in call centres: prospects for value creation pp. 294-315

Ayham Jaaron and Chris Backhouse

Two-warehouse inventory model for deteriorating items: a study with shortages under inflation and time value of money pp. 316-327

Soumendra Kumar Patra

Interrelating operational and financial performance measurements in a multiproduct inventory system pp. 328-347

Margarita Protopappa-Sieke and Ralf W. Seifert

Designing and pre-testing a questionnaire for two-wheeler services pp. 348-377

Virupaxi Bagodi and Biswajit Mahanty

Volume 10, issue 2, 2011

Strategic choices and operations strategy: a multiple cases study pp. 119-135

Ely Laureano Paiva and Luciana Marques Vieira

Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique pp. 136-167

Rakesh D. Raut, Harsh V. Bhasin and Sachin S. Kamble

The influence of mall shopping environment and motives on shoppers' response: a conceptual model and empirical evidence pp. 168-198

Mamoun N. Akroush, Amjad A. Abu-ElSamen and Najwan A. Jaradat

Customers' perception and attitude towards service quality in multinational banks in India pp. 199-215

Arpita Khare

Waste elimination using quality function deployment pp. 216-238

Ibrahim A. Rawabdeh

Toyota's A3 reports for improving 6-S activities: an aeronautical industry case study pp. 239-254

R. Gnanaguru, K. Puvaneswari, Jogendra Mallick, C. Jegadheesan, V. Mohan Sivakumar and S.R. Devadasan

Volume 10, issue 1, 2011

A queuing model with balking index and reneging rate pp. 1-12

Pen-Yuan Liao

What is the right cash conversion cycle for your supply chain? pp. 13-29

Pan Theo Grosse-Ruyken, Stephan M. Wagner and Ruben Jonke

Redesigning the design process through interactive simulation: a case study of life-cycle engineering in jet engine conceptual design pp. 30-51

Warren Kerley, David C. Wynn, Claudia Eckert and P. John Clarkson

A novel swarm optimisation approach for risk-based partner selection in virtual enterprises pp. 52-73

S.S. Mahapatra, N.R. Nayak, K. Prasanna and G.S. Beriha

Integrated framework for component variety management: a case study pp. 74-93

Gang Wang, Bimal Nepal, Leslie Monplaisir and Steve Ponsock

Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry pp. 94-118

Faisal Talib, Zillur Rahman, M.N. Qureshi and Jamshed Siddiqui

Volume 9, issue 4, 2011

A methodology for the implementation of lean thinking in manufacturing support services pp. 389-410

A. Jaaron and C.J. Backhouse

Integrated supply chain: a survey of Indian textile organisations pp. 411-428

Darshan Kumar, Om Pal Singh and Jagdev Singh

Developing an instrument for measuring Six Sigma implementation pp. 429-452

Erick C. Jones, Mahour Mellat Parast and Stephanie G. Adams

An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust pp. 453-490

Samer E. Dahiyat, Mamoun N. Akroush and Bayan N. Abu-Lail

Customers' quality perceptions towards online railway reservation services in India: an exploratory study pp. 491-505

Arpita Khare and Meenakshi Handa

Volume 9, issue 3, 2011

An economic production quantity model with stochastic demand in an imperfect production system pp. 259-283

Biswajit Sarkar, Shib Sankar Sana and Kripasindhu Chaudhuri

Analysis of supplier related issues in supply chain practices pp. 284-307

Darshan Kumar, Om Pal Singh and Jagdev Singh

Measuring the risk of sourcing from low cost countries: a macro perspective pp. 308-329

Hokey Min and Ilsuk Kim

Effects of firm characteristics on the link between business environment and operations strategy: evidence from China's retail sector pp. 330-364

Wantao Yu and Ramakrishnan Ramanathan

Application of fuzzy SMART approach for supplier selection pp. 365-388

M. Sandeep, S. Kumanan and S. Vinodh

Volume 9, issue 2, 2011

Service operations management: case studies of architectural firms' commitment to quality assurance pp. 141-161

Alan D. Smith and O. Felix Offodile

Integrated planning in a multi-site procurement, production and distribution system under rolling schedule pp. 162-182

Atul P. Kanyalkar and Gajendra K. Adil

An empirical analysis on the impact of risk on customer loyalty in electronic commerce pp. 183-201

Ramakrishnan Ramanathan

An intelligent hybrid model for the integrated design of cellular manufacturing systems pp. 202-226

K.S. Sangwan and Rambabu Kodali

Identification of arenas unconquered by agile manufacturing researches and practices through a literature survey pp. 227-244

C.G. Sreenivasa and S.R. Devadasan

Evaluation of green supply chain management practices in the Malaysian automotive industry pp. 245-258

Ezutah Udoncy Olugu and Kuan Yew Wong

Volume 9, issue 1, 2011

Modular service design in professional services: a qualitative study pp. 1-17

Davi Nakano

A multiple objective approach to scheduling the preventive maintenance of modular aircraft components pp. 18-31

Seong-Jong Joo and Hokey Min

Inventory policies for a supplier facing mixed periodic demand in a single-supplier multi-retailer supply chain pp. 32-51

Su-Hwa Wu and Juhwen Hwang

Managing taxi service operations based on the automatic vehicle location and dispatch system and wireless communication technology pp. 52-59

Ziqi Liao

An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement pp. 60-82

A.K. Digalwar and K.S. Sangwan

An EOQ model for imperfect quality products with partial backlogging – a comparative study pp. 83-110

Monami Das Roy, Shib Sankar Sana and Kripasindhu Chaudhuri

Assessing the interaction of price optimisation and system-wide transportation selection on a third-party logistics provider pp. 111-139

Yong Joo Lee and Timothy Baker