International Journal of Services and Operations Management

2005 - 2025

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Volume 34, issue 4, 2019

Exploring consumer power triggers in retail and service settings pp. 421-446

Apiradee Wongkitrungrueng

Organisational management through performance indicators pp. 447-464

Liane Mahlmann Kipper, Elpidio Oscar Benitez Nara, Julio Cesar Mairesse Siluk, Cristian Caurio, André Luiz Emmel Silva and Juliana Ipê Da Silva

Towards the criteria for product-service system: new challenges and contributions pp. 465-479

Daniel Battaglia, Miriam Borchardt and Giancarlo Medeiros Pereira

Sport industry service attributes, service experiences, relationship quality and behavioural intentions pp. 480-499

Wei-San Su, Chao-Chun Hsu, Wen-Hung Lia, Lan-Fang Chang and Cheng-Hung Huang

Supply chain management in the services industry: a study from a middle-eastern country pp. 500-535

Arthur DeSouza and Abubaker Haddud

The impact of knowledge management on firm performance: direct impact vs. the mediating impact of strategic human resource practices: an empirical case study pp. 536-553

Ali Rezaei and Reza Shirani

Volume 34, issue 3, 2019

The impact of modern information technology on customer satisfaction considering the mediating role of organisational health pp. 279-305

Naser Moghaddasi and Mojtaba Heidari

Improvising the six row manually operated paddy seedling transplanter through value engineering pp. 306-322

M. Mohan, G. Sundararaj, S.R. Devadasan and R. Murugesh

Application of fuzzy axiomatic design for prioritisation of sustainable manufacturing strategies for an automotive component manufacturing scenario pp. 323-340

R.M. Thirupathi, S. Vinodh and Priyanka Shinde

Linkages of QMS and soft EMS: perceptions of operations managers as modelled by SEM pp. 341-360

Amjad Khalili, Md Yusof Ismail, A.N.M. Karim and Mohd Radzi Che Daud

A conceptual framework for the assessment of sustainability indicators using IF-THEN rules approach: a case study pp. 361-384

K. Jayakrishna, S. Vinodh and K.E.K. Vimal

Collaboration impact on social well-being for business sustainability: a case study of a Malaysian water treatment SME company pp. 385-404

H.M. Belal, Siti Norezam Othman, Mohamad Faizal Ahmad Zaidi and Kunio Shirahada

Examining the service value chain of hypermarket retail brand value in Malaysia pp. 405-420

Hasliza Hassan, Muhammad Sabbir Rahman and Abu Bakar Sade

Volume 34, issue 2, 2019

Design of cellular manufacturing system for power press industry to reduce total travelling time by hybrid algorithm pp. 141-158

M. Shunmugasundaram, V. Anbumalar, P. Anand, P. Sivakumar and S. Nagarajan

Classification of the critical success factors in sustainable supply chain management using interpretive structural modelling pp. 159-179

Marsa Ghafourian and Hadi Shirouyehzad

Manufacturing excellence in the Indian automobile industry through sustainable lean manufacturing: a case study pp. 180-196

Naveen Kumar and Kaliyan Mathiyazhagan

The impact of management social intelligence on socio-cultural advertising effectiveness (case study: socio-cultural advertising of Isfahan city) pp. 197-209

Seyed Fathollah Amiri Aghdaie, Hadi Teimouri and Seyed Hasan Hosseini

Identifying and evaluating cognitive factors influencing the acceptance of mobile payment services pp. 210-227

Arash Shahin and Hamze Kazemi Mahyari

Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach pp. 228-240

Mohammad Javad Ershadi, Seyed Taghi Akhavan Niaki and Razieh Sadeghee

Evaluation of improvement programmes in a job-shop context by simulation models pp. 241-258

Paolo Renna

An empirical study on integrated manufacturing system practiced in Indian industries - a structural equation modelling approach pp. 259-277

K.P. Paranitharan and T. Ramesh Babu

Volume 34, issue 1, 2019

The impact of emotional intelligence on work life balance among the faculty members' performance in the private universities using multivariate analysis, Tamil Nadu, India - an empirical study pp. 1-20

A. Vasumathi, Mary T. Sagaya and Kameswara Rao Poranki

Element-capacity difference algorithm for optimal bin packing pp. 21-32

Deep Shah, A. Aakash and R. Vimal Samsingh

Multi-objective assembly line balancing problem under uncertainty using genetic algorithm pp. 33-47

Ferdous Sarwar

A study on the supplier selection for outsourcing in Iran's railway pp. 48-64

Mohammad Mehdi Movahedi, Nima Saeidi and Mehdi Fathabadi

The effect of the internet banking service quality on customer satisfaction (case study: Refah bank in Tehran) pp. 65-80

Ali Nazeri, Rahman Soofifard, Mohsen Ebrahimi and Ladan Babayof

Electronic word-of-mouth in the mobile service sector: the role of service quality and customer emotional response pp. 81-110

Mohammed Alsaggaf, Kevin Lü and Xiaoying Li

Inventory lot-size policies for deteriorating items with expiration dates, advance payments and shortages under trade credit pp. 111-140

R. Uthayakumar and S. Tharani

Volume 33, issue 4, 2019

Do IT integration and decision-making integration influence service operation performance? Empirical evidence from electrical and electronics distribution firms pp. 423-441

Cheng Ling Tan, Wei Lip Tan and Sook Fern Yeo

Green supply chain performance evaluation model for automotive manufacturing industries by using eco-balanced scorecard pp. 442-467

S. Amaladhasan, P. Parthiban and R. Dhanalakshmi

An efficient supplier selection model for hospital pharmacy through fuzzy AHP and fuzzy TOPSIS pp. 468-493

P. Manivel and Rajesh Ranganathan

A multi-objective genetic algorithm to solve a single machine scheduling problem with setup-times pp. 494-511

Youssef Harrath, Amine Mahjoub and Jihene Kaabi

An empirical study of the performance of Canadian-owned chains of retail stores pp. 512-528

Pawoumodom M. Takouda and Mohamed Dia

A hyper-heuristic framework for solving the delivery problem with time windows pp. 529-544

Hiba Yahyaoui, Saoussen Krichen and Abdelkader Dekdouk

Business process reengineering impact on SMEs operations: evidences from GCC region pp. 545-562

Waleed A. Aziz

Volume 33, issue 3, 2019

An optimal policy for three-tier supply chain for processing an agricultural product with a stochastic demand pp. 287-310

S.M. Shahidul Islam and Mohammad Abdul Hoque

Leader member exchange leading service employee desired job outcomes and performance: an Indian evidence pp. 311-330

Mushtaq A. Siddiqi, Manvinder Singh Tandon and Owais Ahmed

Automated banks' service quality in developing economy: empirical evidences from India pp. 331-350

Mohd Sadiq, Mohd Adil and Mohammed Naved Khan

Maximising manufacturer's profit in a dual-channel supply chain with disruption risk pp. 351-368

Chieh Lee, Xun Xu and Chia-Chi Hsu

A checklist for readiness evaluation of participants area of AACSB standards pp. 369-394

Goutam Kumar Kundu and Jyoti Prakas Majumdar

The impact of service quality in postal services: the mediating role of self-service technology pp. 395-419

Salmi Mohd Isa and Shaian Kiumarsi

Volume 33, issue 2, 2019

Application of value stream mapping for cycle time reduction in production of link and roller assembly pp. 135-158

Vijay Kumar Manupati, Chaitanya Gangal, M.L.R. Varela and Mohammadsadegh Mobin

Drivers of supply chain transparency and its effects on performance measures in the automotive industry: case of a developing country pp. 159-186

Waqar Ahmed and Mohammad Omar

Emigrants' motivation business model for intention to participate in the Malaysia My Second Home program pp. 187-207

K. Jayaraman, Shin Yuin Khu and Shaian Kiumarsi

Customers' perceptions and reactions in waiting lines: lessons from a contact service environment in a developing economy pp. 208-238

Alexander Appiah and Cosmos Benjamin Osei

Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations pp. 239-261

R. Ben Ruben, S. Vinodh and P. Asokan

Selling relationship quality to increase salesperson performance in the pharmacy industry pp. 262-285

Ida Bagus Nyoman Udayana, Naili Farida and Elia Ardyan

Volume 33, issue 1, 2019

Mergers and acquisitions strategic fit in Middle Eastern banking: an NDEA approach pp. 1-25

Peter Wanke, Md. Abul Kalam Azad and Henrique Correa

Taxonomies of airline scheduling strategies: cross-regional worldwide analysis pp. 26-48

Saleh Fahed Saleh Alkhatib and Yazan Khalid Abed-Allah Migdadi

An integrated conceptual model for achieving global quality service in healthcare establishments pp. 49-68

D. Gopi, A. Pal Pandi, P.V. Rajendra Sethupathi, K.P. Paranitharan and D. Jeyathilagar

Reducing rejections using Six Sigma: a case from Indian automobile component manufacturing industry pp. 69-86

Mohit Kaushik, Gaurav Chauhan, K. Mathiyazhagan, Ravindra Ojha and Mayank Kumar

A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction pp. 87-112

Xun Xu, Yibai Li and Allan Cheng Chieh Lu

Pre and post implementation of integrated health system: a case study of leading gulf country pp. 113-133

Habib Ullah Khan and Diaa Eldin ELSaied