International Journal of Services and Operations Management

2005 - 2025

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Volume 35, issue 4, 2020

Analytical evaluation of relation between alignment and performance in service triads – three differing contexts pp. 399-420

Mohan Gopalakrishnan and Srimathy Mohan

Gender and worker productivity issues associated with sport betting from an ethical perspective pp. 421-439

Amber A. Smith-Ditizio, Leslie Graham, David L. Nichols and Kerry S. Webb

Decision-making improvement in petroleum rigs: a service assessment pp. 440-460

Cláudio Benevenuto De Campos Lima, Rodrigo Nunes Ferreira, Danilo Garbazza Vieira, José Francisco Tebaldi De Castro, Gilson Brito Alves Lima and Julio Cesar De Faria Alvim Wasserman

Sourcing analytics for evaluating and selecting suppliers using DEA and AHP: a case of the aerospace company pp. 461-481

Seong-Jong Joo, Bradley C. Boehmke, Hokey Min and Ozden Bayazit

Towards a new model of work passion pp. 482-503

Waed Ensour, Dia Zeglat and Hadeel Al-Maaitah

Supply chain risk management and the role of project managers: a comparative analysis of US and Japanese firms pp. 504-527

Takashi Shimizu, Kihyun Park, Youngwon Park and Mark H. Haney

Inventory model optimisation for a closed-loop retailer-manufacturer-supplier system with imperfect production, reworks and quality dependent return rate pp. 528-556

Anindya Rachma Dwicahyani, Eva Kholisoh, Cucuk Nur Rosyidi, Pringgo Widyo Laksono and Wakhid Ahmad Jauhari

Volume 35, issue 3, 2020

Socio-economic determinants of support and brand value perception: a survey of microfranchisees pp. 269-288

Mariângela Carli Santiago, Andrea Giovani Lanfranchi, Pedro Lucas De Resende Melo, Julio Araujo Carneiro-da-Cunha and Renato Telles

Identification and ranking of factors affecting customer loyalty – a case study: Mehre-e-Eghtesad bank customers pp. 289-306

Ali Nazeri, Mohsen Ebrahimi and Rahman Soofifard

Identification and empirical characterisation of flight arrival variation and the impact on departure punctuality pp. 307-320

Jenaro Nosedal-Sánchez, Miquel Angel Piera-Eroles and Diederik Lebbink

Feedback mode preference and performance improvement with a handheld scanning device pp. 321-338

Elizabeth Copeland Beckham, Reuben F. Burch, Lesley Strawderman, Kari Babski-Reeves, Linkan Bian and Katherine King

Modelling patient satisfaction in healthcare pp. 339-358

Sanjeev Bordoloi

Indian public distribution system in a supply chain perspective: a critical review and the way forward pp. 359-397

Ajay Bohtan, K. Mathiyazhagan and Prem Vrat

Volume 35, issue 2, 2020

Healthcare relational coordination: a review on parameter selection for modified high performance work practices pp. 137-158

T. Kamatchi and P.L.K. Palaniappan

Lean strategies to overcome low volume and high variety for enhanced delivery performance pp. 159-171

G.M. Ramachandran and S. Neelakrishnan

Women's emotional intelligence and power structure in family (case study: school teachers of Khoy City) pp. 172-188

Seyed Hasan Hosseini, Yaser Sayadi, Mahdi Samimi and Ali Darikandeh

Case study of SAP implementation in a corporation network plant pp. 189-206

Zach Bochek and David L. Olson

Strategy for enhancing ferry service in Ceuta Port pp. 207-222

Iñigo L. Ansorena and César López-Ansorena

E-banking service quality and customer satisfaction: an exploratory study on India pp. 223-247

Shivani Sardana and V.N. Bajpai

Distribution of profit in a smart phone supply chain under isoelastic demand pp. 248-267

Pradipta Patra

Volume 35, issue 1, 2020

A neural networks model for green supplier selection pp. 1-11

Hansa Lysander Manohar and R. Ganesh Kumar

Waste management by application of quality control tools in the manufacturing industry – a case study pp. 12-35

Jagdeep Singh, Harwinder Singh, Deepinder Singh and Vinod Kumar

Carsharing customer demand forecasting using causal, time series and neural network methods: a case study pp. 36-57

Elnaz Moein and Anjali Awasthi

Impact of consumer education and knowledge on purchase intentions within services industry: a study of symbiotic analysis in Mexico pp. 58-77

Rajagopal and Ananya Rajagopal

Work life balance of women labours in Tannery Industry – a comparative empirical study pp. 78-99

S. Prithi and A. Vasumathi

An effective model and algorithm for two-stage assembly flow shop problems pp. 100-114

Mina Mahabadpour, Bahman Naderi and Mohammad Mohammadi

Modelling the drilling crew induced process disruption factors using an ISM – MICMAC approach pp. 115-135

Gowri Rajagopal and Raju Ramasamy

Volume 34, issue 4, 2019

Exploring consumer power triggers in retail and service settings pp. 421-446

Apiradee Wongkitrungrueng

Organisational management through performance indicators pp. 447-464

Liane Mahlmann Kipper, Elpidio Oscar Benitez Nara, Julio Cesar Mairesse Siluk, Cristian Caurio, André Luiz Emmel Silva and Juliana Ipê Da Silva

Towards the criteria for product-service system: new challenges and contributions pp. 465-479

Daniel Battaglia, Miriam Borchardt and Giancarlo Medeiros Pereira

Sport industry service attributes, service experiences, relationship quality and behavioural intentions pp. 480-499

Wei-San Su, Chao-Chun Hsu, Wen-Hung Lia, Lan-Fang Chang and Cheng-Hung Huang

Supply chain management in the services industry: a study from a middle-eastern country pp. 500-535

Arthur DeSouza and Abubaker Haddud

The impact of knowledge management on firm performance: direct impact vs. the mediating impact of strategic human resource practices: an empirical case study pp. 536-553

Ali Rezaei and Reza Shirani

Volume 34, issue 3, 2019

The impact of modern information technology on customer satisfaction considering the mediating role of organisational health pp. 279-305

Naser Moghaddasi and Mojtaba Heidari

Improvising the six row manually operated paddy seedling transplanter through value engineering pp. 306-322

M. Mohan, G. Sundararaj, S.R. Devadasan and R. Murugesh

Application of fuzzy axiomatic design for prioritisation of sustainable manufacturing strategies for an automotive component manufacturing scenario pp. 323-340

R.M. Thirupathi, S. Vinodh and Priyanka Shinde

Linkages of QMS and soft EMS: perceptions of operations managers as modelled by SEM pp. 341-360

Amjad Khalili, Md Yusof Ismail, A.N.M. Karim and Mohd Radzi Che Daud

A conceptual framework for the assessment of sustainability indicators using IF-THEN rules approach: a case study pp. 361-384

K. Jayakrishna, S. Vinodh and K.E.K. Vimal

Collaboration impact on social well-being for business sustainability: a case study of a Malaysian water treatment SME company pp. 385-404

H.M. Belal, Siti Norezam Othman, Mohamad Faizal Ahmad Zaidi and Kunio Shirahada

Examining the service value chain of hypermarket retail brand value in Malaysia pp. 405-420

Hasliza Hassan, Muhammad Sabbir Rahman and Abu Bakar Sade

Volume 34, issue 2, 2019

Design of cellular manufacturing system for power press industry to reduce total travelling time by hybrid algorithm pp. 141-158

M. Shunmugasundaram, V. Anbumalar, P. Anand, P. Sivakumar and S. Nagarajan

Classification of the critical success factors in sustainable supply chain management using interpretive structural modelling pp. 159-179

Marsa Ghafourian and Hadi Shirouyehzad

Manufacturing excellence in the Indian automobile industry through sustainable lean manufacturing: a case study pp. 180-196

Naveen Kumar and Kaliyan Mathiyazhagan

The impact of management social intelligence on socio-cultural advertising effectiveness (case study: socio-cultural advertising of Isfahan city) pp. 197-209

Seyed Fathollah Amiri Aghdaie, Hadi Teimouri and Seyed Hasan Hosseini

Identifying and evaluating cognitive factors influencing the acceptance of mobile payment services pp. 210-227

Arash Shahin and Hamze Kazemi Mahyari

Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach pp. 228-240

Mohammad Javad Ershadi, Seyed Taghi Akhavan Niaki and Razieh Sadeghee

Evaluation of improvement programmes in a job-shop context by simulation models pp. 241-258

Paolo Renna

An empirical study on integrated manufacturing system practiced in Indian industries - a structural equation modelling approach pp. 259-277

K.P. Paranitharan and T. Ramesh Babu

Volume 34, issue 1, 2019

The impact of emotional intelligence on work life balance among the faculty members' performance in the private universities using multivariate analysis, Tamil Nadu, India - an empirical study pp. 1-20

A. Vasumathi, Mary T. Sagaya and Kameswara Rao Poranki

Element-capacity difference algorithm for optimal bin packing pp. 21-32

Deep Shah, A. Aakash and R. Vimal Samsingh

Multi-objective assembly line balancing problem under uncertainty using genetic algorithm pp. 33-47

Ferdous Sarwar

A study on the supplier selection for outsourcing in Iran's railway pp. 48-64

Mohammad Mehdi Movahedi, Nima Saeidi and Mehdi Fathabadi

The effect of the internet banking service quality on customer satisfaction (case study: Refah bank in Tehran) pp. 65-80

Ali Nazeri, Rahman Soofifard, Mohsen Ebrahimi and Ladan Babayof

Electronic word-of-mouth in the mobile service sector: the role of service quality and customer emotional response pp. 81-110

Mohammed Alsaggaf, Kevin Lü and Xiaoying Li

Inventory lot-size policies for deteriorating items with expiration dates, advance payments and shortages under trade credit pp. 111-140

R. Uthayakumar and S. Tharani