International Journal of Services and Operations Management
2005 - 2025
From Inderscience Enterprises Ltd Bibliographic data for series maintained by Sarah Parker (). Access Statistics for this journal.
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Volume 40, issue 3, 2021
- Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique - with a case study in the steel industry pp. 305-323

- Arash Shahin, Nahid Aminsabouri and Kamran Kianfar
- A review on methods for materials planning and control in healthcare organisations pp. 324-345

- Najla Alemsan, Guilherme Luz Tortorella, Alejandro Mac Cawley and Rapinder Sawhney
- Comparison of demographic, geographic, psychographic and behavioural approach to customer segmentation pp. 346-371

- Peter Madzík, Karol Čarnogurský, Miroslav Hrnčiar and Dominik Zimon
- A framework for enhancing the fresh food retail supply chain performance: evidence from India pp. 372-406

- Rose Antony, Vivekanand B. Khanapuri and Karuna Jain
- Antecedents of investor sentiment in Jordan market: exploratory study via the structural equation modelling approach pp. 407-425

- Mohammed Iqbal Al-Ajlouni and Nawaf Alghusin
- Employee loyalty on organisational success - an empirical study pp. 426-444

- A. Vasumathi, Stephan Thangaiah Is, Anand Kumar D and Rajesh Mamilla
Volume 40, issue 2, 2021
- Project success in international development projects: the case of Lebanon pp. 143-169

- Mira Thoumy, Ghassan Beyrouthy and Chantal Souaid
- Exploring the link between inventory and working capital through variability reduction across a food-based CPG supply chain - an empirical case study pp. 170-187

- Mohan Gopalakrishnan and Srimathy Mohan
- Relationship between government and public sector universities in the perspective of agency theory: a brief review pp. 188-202

- Zaheer Abbas, Abd Rahman Bin Ahmad, Muhammad Saeed Shahbaz and Muhammad Mujtaba Asad
- 'Attitudinal and behavioural' loyalty toward green buildings among generations from baby boomers to Z pp. 203-216

- Osama A. Abdelkader and Sherif Attallah
- The impact of institute size on the relationship between technological, organisational factors and ERP usage: a moderation analysis of Indian higher educational institutes pp. 217-252

- Pratima N. Dabholkar and Hema Date
- A dynamic literature review on 'lean and agile' supply chain integration using bibliometric tools pp. 253-285

- Ibrahim Oluwole Raji, Tommaso Rossi and Fernanda Strozzi
- Lean practices and the adoption of digital technologies in production pp. 286-304

- Robin Von Haartman, Lars Bengtsson and Camilla Niss
Volume 40, issue 1, 2021
- Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause pp. 1-22

- Muhammad Rosiawan, Moses Laksono Singgih and Erwin Widodo
- Measuring effectiveness of ticketing services of public transportation pp. 23-46

- Govind Nath Srivastava and Harsh Purohit
- An optimisation approach for simulation operator allocation and job dispatching rule in a cellular manufacturing system pp. 47-67

- Saeid Jafarzadeh Ghoushchi and Ali Abbasi
- State of art review on strategies, tools and indicators of sustainable manufacturing pp. 68-86

- R.M. Thirupathi, S. Vinodh and S. Dhanasekaran
- Comparison of discrete and continuous travel time models for a multi-aisle AS/RS under different operating conditions pp. 87-108

- Vishwesh Singbal and Gajendra Kumar Adil
- Analysing the sustainability of plastic part manufacturing supply chain using matrix-digraph-based approach pp. 109-141

- K. Sivakumar, R. Jeyapaul, K.E.K. Vimal and V. Raja Sreedharan
Volume 39, issue 4, 2021
- Pre-training analysis for student's placement training using hendecagonal fuzzy number with similarity measure pp. 451-476

- M. Revathi and M. Valliathal
- A quantitative exploration of service brand avoidance and its antecedents pp. 477-494

- Pierre Mostert, Sotira Petrou, Daniel J. Petzer and Adele Berndt
- Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth pp. 495-527

- Fayiz Shrafat, Dia Zeglat, Waed Ensour and Nael Mosa Sarhan
- Assessment of operational performance indicators from dual perspectives: traditional versus contextual pp. 528-540

- Adenike Aderonke Moradeyo
- Relationship between service quality, consumer values, satisfaction and loyalty: an empirical study of a shopping mall pp. 541-562

- Domingos Fernandes Campos, Kelson Wagner Da Silva Barros, Lieda Amaral De Souza and Julio Cesar Ferro De Guimarães
- Developing dimensions of the marketing-operations alignment construct pp. 563-582

- Kedwadee Sombultawee and Sakun Boon-itt
- A two period lot sizing and pricing model for a perishable/seasonal item pp. 583-599

- Prakash Abad
Volume 39, issue 3, 2021
- A case of 55 years of servitisation in the frozen concentrated orange juice industry pp. 301-315

- Silvio R.I. Pires, João Batista De Camargo Junior and Pedro Domingos Antoniolli
- Big data project management by agile approach: in the case of the Seoul Metropolitan City Owl Bus pp. 316-336

- Sung Hyun Kim, Chang Ik Song and Kyung Hoon Yang
- A decision problem for bank branch site selection: a GIS mapping perspective with maximal covering location problem: a case study of Isfahan, Iran pp. 337-361

- Zahra Namazian and Emad Roghanian
- Horizontal collaboration in oligopoly supply chain pp. 362-376

- Sonu Rajak, P. Parthiban and R. Dhanalakshmi
- Nursing service planning for the satisfaction of patients: models and algorithms pp. 377-398

- Seyed Sirvan Sharifi, Mahdi Yousefi Nejad Attari, Ali Ebadi Torkayesh and Ensiyeh Neishabouri Jami
- Value stream mapping, a tool for optimum implementation of systemic lean intervention: a case study of a livestock commercial farm in Nigeria pp. 399-414

- Daniel E. Ufua, Ayodotun Ibidunni, Mosunmola Olufunmi Akinbode, Chinyerem Grace Adeniji and Busola Elizabeth Kehinde
- Sustainable product development of tablet device using environmental conscious QFD - weighted decision matrix evaluation: a case study pp. 415-437

- K.J. Manjunatheshwara and S. Vinodh
- New realities in services: challenges and opportunities pp. 438-450

- Pratap Chandra Mandal
Volume 39, issue 2, 2021
- A deterministic inventory model of aluminium refreshment cans in reverse supply chain pp. 151-180

- Sasmita Mohapatra, Ajay Kumar Behera, Rabindra Narayan Mahapatra, Harish Chandra Das and Malay Kumar Pradhan
- A mathematical model for pollution and cost optimised logistics based on environmental vehicle standards for SMEs pp. 181-211

- Anand Jaiswal, Cherian Samuel and G. Abhishek Ganesh
- The complementarity of lean manufacturing practices with importance-performance analysis: how does it leverage inventory performance? pp. 212-234

- Gusman Nawanir, Yudi Fernando and Kong Teong Lim
- Working capital models: a generic framework pp. 235-261

- Lotta Lind, Timo Kärri, Veli Matti Virolainen and Sari Monto
- Facility layout problem by integration of AHP and computer simulation with DEA pp. 262-282

- Saeedeh Ketabi, Mahsa Ghandehari and Mehdi Poormostafa Khoshkrodi
- On the impact and sustainability of health information exchanges in the hospital supply chain pp. 283-299

- Henry Aigbedo
Volume 39, issue 1, 2021
- The home care districting problem: an application to family clinics pp. 1-25

- Olavo Alves Diogo, Eduardo Raupp De Vargas, Peter F. Wanke and Henrique Correa
- The role of TQM in education: an empirical investigation of preparatory schools of Iraq pp. 26-36

- Sami Abdullah Kadhim and Md Fauzi Bin Ahmad
- Managing operations in professional service organisations - identifying roles and tasks of professionals and managers in courts pp. 37-61

- Tiina Puolakka, Petra Pekkanen and Timo Pirttilä
- An empirical study on supply chain management practices within the hotel segment in Spain using an artificial intelligence technique pp. 62-80

- Luís E. Carretero Díaz, Alba Araujo Abreu, Pablo García Estevez and Silvio R.I. Pires
- The path to digital transformation: overcoming prejudice in the digital era with service operations pp. 81-97

- João Reis and Nuno Melão
- Optimal inventory management system for deteriorating items with linear demand, shortages and partial backlogging in a triangular fuzzy setup pp. 98-120

- Saurabh Srivastava and Rakesh Kumar Bajaj
- Connecting business centres and establishing central nodal centres considering distance, population and real GDP as weights using the Weiszfeld algorithm and concept of minimum cost spanning tree - an analysis pp. 121-149

- A. Baskar, M.A. Sai Balaji, N. Nithyanandan and A. Krishnamoorthy
Volume 38, issue 4, 2021
- A capability perspective on service provision in project-based organisations pp. 467-489

- Saad Zighan, Ziad Al-Kalha, David Bamford and Iain Reid
- Operational excellence, regulatory framework and firm characteristics in the oil sector: the role of enterprise risk management implementation pp. 490-507

- Muazu Hassan Muazu, Rosmaini Tasmin and Mudaser Javaid
- Key factors of service quality of B-2-B technology providers pp. 508-535

- Fredric William Swierczek and Theerawut Monta
- CEO human capital and economic performance: evidence from Vietnam pp. 536-565

- Thi Hai Ly Tran, Duc Nam Phung, Thi Bich Nguyet Phan and Thi Thao Luong
- Design of lean manufacturing-based strategies to improve the production process of a metalworking company pp. 566-593

- Vanessa Valle Mercado, Dayana Benitez Acosta, Dionicio Neira Rodado, Juan Cabarcas Reyes, Aurora Piñeres Castillo and Guilherme Luz Tortorella
- Consumers' preferences in purchasing recycled/refurbished products: an empirical investigation pp. 594-609

- Hediyeh Mahmoodi and Jafar Heydari
Volume 38, issue 3, 2021
- Operational capabilities dissemination for sustainable competitiveness: towards an integrated framework pp. 309-335

- Cristiane Biazzin, Ely Laureano Paiva and Julio Cesar Bastos De Figueiredo
- Bi-objective optimisation of the joint replenishment problem in a two-echelon supply chain pp. 336-359

- Pejman Ahmadi, Seyed Hamid Reza Pasandideh, Leopoldo Eduardo Cárdenas-Barrón and Seyed Taghi Akhavan Niaki
- An efficient supplier selection model for the pump industry through best-worst method pp. 360-378

- Vishnu Raghunathan, Rajesh Ranganathan and Manivel Palanisamy
- A novel multi-objective mathematical model for designing a strategy map with goal programming approach pp. 379-394

- Meghdad Haji Mohammad Ali Jahromi
- A two-step dynamic scheduling and assignment method for tooling original design manufacturers pp. 395-418

- Chieh Lee, Xun Xu, Ming-Feng Yang and Yaning Yang
- Responsiveness model of the textile supply chain - a structural equation modelling-based investigation pp. 419-440

- P. Raghuram and P.G. Saleeshya
- System dynamics modelling for the chemical supply chain - a case study pp. 441-465

- Azeen Shahna Khan and Sunith Hebbar
Volume 38, issue 2, 2021
- A new efficient learning approach E-PDLA in assessing the knowledge of breast cancer dataset pp. 153-160

- M. Mehfooza and V. Pattabiraman
- Accuracy in measuring customer satisfaction pp. 161-187

- Peter Madzík and Miroslav Hrnčiar
- An examination of the dynamics of operating efficiency of wholesale and retail firms pp. 188-200

- Xun Xu, Yinfei Chen and Wenhui Liu
- Achieving leanness: the relationship of lean practices with process exploitation and exploration pp. 201-219

- Mantas Vilkas, Inga Stankevice, Jurga Duobiene and Rimantas Rauleckas
- Moderator effect of Islamic work ethics on the relationship between authentic leadership and organisational citizenship behaviour pp. 220-230

- Mudaser Javaid, Nor Hazana Abdullah, Muhammad Saeed Shahbaz and Muazu Hassan Muazu
- The influence of total quality management on non-academic performance: public sector institutions of Jordan pp. 231-243

- Jamal Ahmed Al-Doori
- Development of an adapted framework for lean product development pp. 244-275

- Naga Vamsi Krishna Jasti and Srinivas Kota
- An empirical bivariate study on work life balance of women labours with special reference to tannery industry pp. 276-298

- Arumugam Vasumathi, Prithi Arun and P. Kameswara Rao
- Top-down knowledge hiding in buying and supplying firms: causes and some suggestions pp. 299-307

- Atif Saleem Butt
Volume 38, issue 1, 2021
- Economic ordering model for multiple items with stochastic demand and budget constraint pp. 1-21

- Mahadev Ota, S. Srinivasan and C.D. Nandakumar
- A comparative study of online review management in hospitality services pp. 22-39

- Run H. Niu and Ying Fan
- A Pareto-based optimisation algorithm for a multi-objective integrated production-distribution planning problem of a multi-echelon supply chain network design pp. 40-72

- Keyvan Sarrafha, Abolfazl Kazemi, Alireza Alinezhad and Seyed Taghi Akhavan Niaki
- A heuristic and GRASP algorithm for three-dimensional multiple bin-size bin packing problem based on the needs of a spare-part company pp. 73-91

- Ali Shoja Sangchooli and Seyed Mehdi Sajadifar
- Factors predicting employee engagement in Indian manufacturing sector pp. 92-109

- Sasmita Choudhury, A.K. Das Mohapatra and Manoj Kumar Mohanty
- Systematic literature review on application of business analytics and information technology in supply chain performances pp. 110-134

- Mahendra Singh and Rajkiran Prabhakar
- Superiority of fuzzy AHP-VIKOR approach in an agile environment pp. 135-152

- K. Jayakrishna, S. Aravind Raj, S. Vinodh, G. Rajyalakshmi and Sanchitha Sharma
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