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International Journal of Services and Operations Management

2005 - 2025

From Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().

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Volume 40, issue 3, 2021

Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique - with a case study in the steel industry pp. 305-323 Downloads
Arash Shahin, Nahid Aminsabouri and Kamran Kianfar
A review on methods for materials planning and control in healthcare organisations pp. 324-345 Downloads
Najla Alemsan, Guilherme Luz Tortorella, Alejandro Mac Cawley and Rapinder Sawhney
Comparison of demographic, geographic, psychographic and behavioural approach to customer segmentation pp. 346-371 Downloads
Peter Madzík, Karol Čarnogurský, Miroslav Hrnčiar and Dominik Zimon
A framework for enhancing the fresh food retail supply chain performance: evidence from India pp. 372-406 Downloads
Rose Antony, Vivekanand B. Khanapuri and Karuna Jain
Antecedents of investor sentiment in Jordan market: exploratory study via the structural equation modelling approach pp. 407-425 Downloads
Mohammed Iqbal Al-Ajlouni and Nawaf Alghusin
Employee loyalty on organisational success - an empirical study pp. 426-444 Downloads
A. Vasumathi, Stephan Thangaiah Is, Anand Kumar D and Rajesh Mamilla

Volume 40, issue 2, 2021

Project success in international development projects: the case of Lebanon pp. 143-169 Downloads
Mira Thoumy, Ghassan Beyrouthy and Chantal Souaid
Exploring the link between inventory and working capital through variability reduction across a food-based CPG supply chain - an empirical case study pp. 170-187 Downloads
Mohan Gopalakrishnan and Srimathy Mohan
Relationship between government and public sector universities in the perspective of agency theory: a brief review pp. 188-202 Downloads
Zaheer Abbas, Abd Rahman Bin Ahmad, Muhammad Saeed Shahbaz and Muhammad Mujtaba Asad
'Attitudinal and behavioural' loyalty toward green buildings among generations from baby boomers to Z pp. 203-216 Downloads
Osama A. Abdelkader and Sherif Attallah
The impact of institute size on the relationship between technological, organisational factors and ERP usage: a moderation analysis of Indian higher educational institutes pp. 217-252 Downloads
Pratima N. Dabholkar and Hema Date
A dynamic literature review on 'lean and agile' supply chain integration using bibliometric tools pp. 253-285 Downloads
Ibrahim Oluwole Raji, Tommaso Rossi and Fernanda Strozzi
Lean practices and the adoption of digital technologies in production pp. 286-304 Downloads
Robin Von Haartman, Lars Bengtsson and Camilla Niss

Volume 40, issue 1, 2021

Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause pp. 1-22 Downloads
Muhammad Rosiawan, Moses Laksono Singgih and Erwin Widodo
Measuring effectiveness of ticketing services of public transportation pp. 23-46 Downloads
Govind Nath Srivastava and Harsh Purohit
An optimisation approach for simulation operator allocation and job dispatching rule in a cellular manufacturing system pp. 47-67 Downloads
Saeid Jafarzadeh Ghoushchi and Ali Abbasi
State of art review on strategies, tools and indicators of sustainable manufacturing pp. 68-86 Downloads
R.M. Thirupathi, S. Vinodh and S. Dhanasekaran
Comparison of discrete and continuous travel time models for a multi-aisle AS/RS under different operating conditions pp. 87-108 Downloads
Vishwesh Singbal and Gajendra Kumar Adil
Analysing the sustainability of plastic part manufacturing supply chain using matrix-digraph-based approach pp. 109-141 Downloads
K. Sivakumar, R. Jeyapaul, K.E.K. Vimal and V. Raja Sreedharan

Volume 39, issue 4, 2021

Pre-training analysis for student's placement training using hendecagonal fuzzy number with similarity measure pp. 451-476 Downloads
M. Revathi and M. Valliathal
A quantitative exploration of service brand avoidance and its antecedents pp. 477-494 Downloads
Pierre Mostert, Sotira Petrou, Daniel J. Petzer and Adele Berndt
Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth pp. 495-527 Downloads
Fayiz Shrafat, Dia Zeglat, Waed Ensour and Nael Mosa Sarhan
Assessment of operational performance indicators from dual perspectives: traditional versus contextual pp. 528-540 Downloads
Adenike Aderonke Moradeyo
Relationship between service quality, consumer values, satisfaction and loyalty: an empirical study of a shopping mall pp. 541-562 Downloads
Domingos Fernandes Campos, Kelson Wagner Da Silva Barros, Lieda Amaral De Souza and Julio Cesar Ferro De Guimarães
Developing dimensions of the marketing-operations alignment construct pp. 563-582 Downloads
Kedwadee Sombultawee and Sakun Boon-itt
A two period lot sizing and pricing model for a perishable/seasonal item pp. 583-599 Downloads
Prakash Abad

Volume 39, issue 3, 2021

A case of 55 years of servitisation in the frozen concentrated orange juice industry pp. 301-315 Downloads
Silvio R.I. Pires, João Batista De Camargo Junior and Pedro Domingos Antoniolli
Big data project management by agile approach: in the case of the Seoul Metropolitan City Owl Bus pp. 316-336 Downloads
Sung Hyun Kim, Chang Ik Song and Kyung Hoon Yang
A decision problem for bank branch site selection: a GIS mapping perspective with maximal covering location problem: a case study of Isfahan, Iran pp. 337-361 Downloads
Zahra Namazian and Emad Roghanian
Horizontal collaboration in oligopoly supply chain pp. 362-376 Downloads
Sonu Rajak, P. Parthiban and R. Dhanalakshmi
Nursing service planning for the satisfaction of patients: models and algorithms pp. 377-398 Downloads
Seyed Sirvan Sharifi, Mahdi Yousefi Nejad Attari, Ali Ebadi Torkayesh and Ensiyeh Neishabouri Jami
Value stream mapping, a tool for optimum implementation of systemic lean intervention: a case study of a livestock commercial farm in Nigeria pp. 399-414 Downloads
Daniel E. Ufua, Ayodotun Ibidunni, Mosunmola Olufunmi Akinbode, Chinyerem Grace Adeniji and Busola Elizabeth Kehinde
Sustainable product development of tablet device using environmental conscious QFD - weighted decision matrix evaluation: a case study pp. 415-437 Downloads
K.J. Manjunatheshwara and S. Vinodh
New realities in services: challenges and opportunities pp. 438-450 Downloads
Pratap Chandra Mandal

Volume 39, issue 2, 2021

A deterministic inventory model of aluminium refreshment cans in reverse supply chain pp. 151-180 Downloads
Sasmita Mohapatra, Ajay Kumar Behera, Rabindra Narayan Mahapatra, Harish Chandra Das and Malay Kumar Pradhan
A mathematical model for pollution and cost optimised logistics based on environmental vehicle standards for SMEs pp. 181-211 Downloads
Anand Jaiswal, Cherian Samuel and G. Abhishek Ganesh
The complementarity of lean manufacturing practices with importance-performance analysis: how does it leverage inventory performance? pp. 212-234 Downloads
Gusman Nawanir, Yudi Fernando and Kong Teong Lim
Working capital models: a generic framework pp. 235-261 Downloads
Lotta Lind, Timo Kärri, Veli Matti Virolainen and Sari Monto
Facility layout problem by integration of AHP and computer simulation with DEA pp. 262-282 Downloads
Saeedeh Ketabi, Mahsa Ghandehari and Mehdi Poormostafa Khoshkrodi
On the impact and sustainability of health information exchanges in the hospital supply chain pp. 283-299 Downloads
Henry Aigbedo

Volume 39, issue 1, 2021

The home care districting problem: an application to family clinics pp. 1-25 Downloads
Olavo Alves Diogo, Eduardo Raupp De Vargas, Peter F. Wanke and Henrique Correa
The role of TQM in education: an empirical investigation of preparatory schools of Iraq pp. 26-36 Downloads
Sami Abdullah Kadhim and Md Fauzi Bin Ahmad
Managing operations in professional service organisations - identifying roles and tasks of professionals and managers in courts pp. 37-61 Downloads
Tiina Puolakka, Petra Pekkanen and Timo Pirttilä
An empirical study on supply chain management practices within the hotel segment in Spain using an artificial intelligence technique pp. 62-80 Downloads
Luís E. Carretero Díaz, Alba Araujo Abreu, Pablo García Estevez and Silvio R.I. Pires
The path to digital transformation: overcoming prejudice in the digital era with service operations pp. 81-97 Downloads
João Reis and Nuno Melão
Optimal inventory management system for deteriorating items with linear demand, shortages and partial backlogging in a triangular fuzzy setup pp. 98-120 Downloads
Saurabh Srivastava and Rakesh Kumar Bajaj
Connecting business centres and establishing central nodal centres considering distance, population and real GDP as weights using the Weiszfeld algorithm and concept of minimum cost spanning tree - an analysis pp. 121-149 Downloads
A. Baskar, M.A. Sai Balaji, N. Nithyanandan and A. Krishnamoorthy

Volume 38, issue 4, 2021

A capability perspective on service provision in project-based organisations pp. 467-489 Downloads
Saad Zighan, Ziad Al-Kalha, David Bamford and Iain Reid
Operational excellence, regulatory framework and firm characteristics in the oil sector: the role of enterprise risk management implementation pp. 490-507 Downloads
Muazu Hassan Muazu, Rosmaini Tasmin and Mudaser Javaid
Key factors of service quality of B-2-B technology providers pp. 508-535 Downloads
Fredric William Swierczek and Theerawut Monta
CEO human capital and economic performance: evidence from Vietnam pp. 536-565 Downloads
Thi Hai Ly Tran, Duc Nam Phung, Thi Bich Nguyet Phan and Thi Thao Luong
Design of lean manufacturing-based strategies to improve the production process of a metalworking company pp. 566-593 Downloads
Vanessa Valle Mercado, Dayana Benitez Acosta, Dionicio Neira Rodado, Juan Cabarcas Reyes, Aurora Piñeres Castillo and Guilherme Luz Tortorella
Consumers' preferences in purchasing recycled/refurbished products: an empirical investigation pp. 594-609 Downloads
Hediyeh Mahmoodi and Jafar Heydari

Volume 38, issue 3, 2021

Operational capabilities dissemination for sustainable competitiveness: towards an integrated framework pp. 309-335 Downloads
Cristiane Biazzin, Ely Laureano Paiva and Julio Cesar Bastos De Figueiredo
Bi-objective optimisation of the joint replenishment problem in a two-echelon supply chain pp. 336-359 Downloads
Pejman Ahmadi, Seyed Hamid Reza Pasandideh, Leopoldo Eduardo Cárdenas-Barrón and Seyed Taghi Akhavan Niaki
An efficient supplier selection model for the pump industry through best-worst method pp. 360-378 Downloads
Vishnu Raghunathan, Rajesh Ranganathan and Manivel Palanisamy
A novel multi-objective mathematical model for designing a strategy map with goal programming approach pp. 379-394 Downloads
Meghdad Haji Mohammad Ali Jahromi
A two-step dynamic scheduling and assignment method for tooling original design manufacturers pp. 395-418 Downloads
Chieh Lee, Xun Xu, Ming-Feng Yang and Yaning Yang
Responsiveness model of the textile supply chain - a structural equation modelling-based investigation pp. 419-440 Downloads
P. Raghuram and P.G. Saleeshya
System dynamics modelling for the chemical supply chain - a case study pp. 441-465 Downloads
Azeen Shahna Khan and Sunith Hebbar

Volume 38, issue 2, 2021

A new efficient learning approach E-PDLA in assessing the knowledge of breast cancer dataset pp. 153-160 Downloads
M. Mehfooza and V. Pattabiraman
Accuracy in measuring customer satisfaction pp. 161-187 Downloads
Peter Madzík and Miroslav Hrnčiar
An examination of the dynamics of operating efficiency of wholesale and retail firms pp. 188-200 Downloads
Xun Xu, Yinfei Chen and Wenhui Liu
Achieving leanness: the relationship of lean practices with process exploitation and exploration pp. 201-219 Downloads
Mantas Vilkas, Inga Stankevice, Jurga Duobiene and Rimantas Rauleckas
Moderator effect of Islamic work ethics on the relationship between authentic leadership and organisational citizenship behaviour pp. 220-230 Downloads
Mudaser Javaid, Nor Hazana Abdullah, Muhammad Saeed Shahbaz and Muazu Hassan Muazu
The influence of total quality management on non-academic performance: public sector institutions of Jordan pp. 231-243 Downloads
Jamal Ahmed Al-Doori
Development of an adapted framework for lean product development pp. 244-275 Downloads
Naga Vamsi Krishna Jasti and Srinivas Kota
An empirical bivariate study on work life balance of women labours with special reference to tannery industry pp. 276-298 Downloads
Arumugam Vasumathi, Prithi Arun and P. Kameswara Rao
Top-down knowledge hiding in buying and supplying firms: causes and some suggestions pp. 299-307 Downloads
Atif Saleem Butt

Volume 38, issue 1, 2021

Economic ordering model for multiple items with stochastic demand and budget constraint pp. 1-21 Downloads
Mahadev Ota, S. Srinivasan and C.D. Nandakumar
A comparative study of online review management in hospitality services pp. 22-39 Downloads
Run H. Niu and Ying Fan
A Pareto-based optimisation algorithm for a multi-objective integrated production-distribution planning problem of a multi-echelon supply chain network design pp. 40-72 Downloads
Keyvan Sarrafha, Abolfazl Kazemi, Alireza Alinezhad and Seyed Taghi Akhavan Niaki
A heuristic and GRASP algorithm for three-dimensional multiple bin-size bin packing problem based on the needs of a spare-part company pp. 73-91 Downloads
Ali Shoja Sangchooli and Seyed Mehdi Sajadifar
Factors predicting employee engagement in Indian manufacturing sector pp. 92-109 Downloads
Sasmita Choudhury, A.K. Das Mohapatra and Manoj Kumar Mohanty
Systematic literature review on application of business analytics and information technology in supply chain performances pp. 110-134 Downloads
Mahendra Singh and Rajkiran Prabhakar
Superiority of fuzzy AHP-VIKOR approach in an agile environment pp. 135-152 Downloads
K. Jayakrishna, S. Aravind Raj, S. Vinodh, G. Rajyalakshmi and Sanchitha Sharma
Page updated 2025-08-13