International Journal of Services and Operations Management

2005 - 2025

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Volume 38, issue 4, 2021

A capability perspective on service provision in project-based organisations pp. 467-489

Saad Zighan, Ziad Al-Kalha, David Bamford and Iain Reid

Operational excellence, regulatory framework and firm characteristics in the oil sector: the role of enterprise risk management implementation pp. 490-507

Muazu Hassan Muazu, Rosmaini Tasmin and Mudaser Javaid

Key factors of service quality of B-2-B technology providers pp. 508-535

Fredric William Swierczek and Theerawut Monta

CEO human capital and economic performance: evidence from Vietnam pp. 536-565

Thi Hai Ly Tran, Duc Nam Phung, Thi Bich Nguyet Phan and Thi Thao Luong

Design of lean manufacturing-based strategies to improve the production process of a metalworking company pp. 566-593

Vanessa Valle Mercado, Dayana Benitez Acosta, Dionicio Neira Rodado, Juan Cabarcas Reyes, Aurora Piñeres Castillo and Guilherme Luz Tortorella

Consumers' preferences in purchasing recycled/refurbished products: an empirical investigation pp. 594-609

Hediyeh Mahmoodi and Jafar Heydari

Volume 38, issue 3, 2021

Operational capabilities dissemination for sustainable competitiveness: towards an integrated framework pp. 309-335

Cristiane Biazzin, Ely Laureano Paiva and Julio Cesar Bastos De Figueiredo

Bi-objective optimisation of the joint replenishment problem in a two-echelon supply chain pp. 336-359

Pejman Ahmadi, Seyed Hamid Reza Pasandideh, Leopoldo Eduardo Cárdenas-Barrón and Seyed Taghi Akhavan Niaki

An efficient supplier selection model for the pump industry through best-worst method pp. 360-378

Vishnu Raghunathan, Rajesh Ranganathan and Manivel Palanisamy

A novel multi-objective mathematical model for designing a strategy map with goal programming approach pp. 379-394

Meghdad Haji Mohammad Ali Jahromi

A two-step dynamic scheduling and assignment method for tooling original design manufacturers pp. 395-418

Chieh Lee, Xun Xu, Ming-Feng Yang and Yaning Yang

Responsiveness model of the textile supply chain - a structural equation modelling-based investigation pp. 419-440

P. Raghuram and P.G. Saleeshya

System dynamics modelling for the chemical supply chain - a case study pp. 441-465

Azeen Shahna Khan and Sunith Hebbar

Volume 38, issue 2, 2021

A new efficient learning approach E-PDLA in assessing the knowledge of breast cancer dataset pp. 153-160

M. Mehfooza and V. Pattabiraman

Accuracy in measuring customer satisfaction pp. 161-187

Peter Madzík and Miroslav Hrnčiar

An examination of the dynamics of operating efficiency of wholesale and retail firms pp. 188-200

Xun Xu, Yinfei Chen and Wenhui Liu

Achieving leanness: the relationship of lean practices with process exploitation and exploration pp. 201-219

Mantas Vilkas, Inga Stankevice, Jurga Duobiene and Rimantas Rauleckas

Moderator effect of Islamic work ethics on the relationship between authentic leadership and organisational citizenship behaviour pp. 220-230

Mudaser Javaid, Nor Hazana Abdullah, Muhammad Saeed Shahbaz and Muazu Hassan Muazu

The influence of total quality management on non-academic performance: public sector institutions of Jordan pp. 231-243

Jamal Ahmed Al-Doori

Development of an adapted framework for lean product development pp. 244-275

Naga Vamsi Krishna Jasti and Srinivas Kota

An empirical bivariate study on work life balance of women labours with special reference to tannery industry pp. 276-298

Arumugam Vasumathi, Prithi Arun and P. Kameswara Rao

Top-down knowledge hiding in buying and supplying firms: causes and some suggestions pp. 299-307

Atif Saleem Butt

Volume 38, issue 1, 2021

Economic ordering model for multiple items with stochastic demand and budget constraint pp. 1-21

Mahadev Ota, S. Srinivasan and C.D. Nandakumar

A comparative study of online review management in hospitality services pp. 22-39

Run H. Niu and Ying Fan

A Pareto-based optimisation algorithm for a multi-objective integrated production-distribution planning problem of a multi-echelon supply chain network design pp. 40-72

Keyvan Sarrafha, Abolfazl Kazemi, Alireza Alinezhad and Seyed Taghi Akhavan Niaki

A heuristic and GRASP algorithm for three-dimensional multiple bin-size bin packing problem based on the needs of a spare-part company pp. 73-91

Ali Shoja Sangchooli and Seyed Mehdi Sajadifar

Factors predicting employee engagement in Indian manufacturing sector pp. 92-109

Sasmita Choudhury, A.K. Das Mohapatra and Manoj Kumar Mohanty

Systematic literature review on application of business analytics and information technology in supply chain performances pp. 110-134

Mahendra Singh and Rajkiran Prabhakar

Superiority of fuzzy AHP-VIKOR approach in an agile environment pp. 135-152

K. Jayakrishna, S. Aravind Raj, S. Vinodh, G. Rajyalakshmi and Sanchitha Sharma

Volume 37, issue 4, 2020

Developing a bi-objective location-allocation-inventory problem for humanitarian relief logistics considering maximum allowed distances limitations pp. 427-454

Armin Cheraghalipour, Saba Farsad and Mohammad Mahdi Paydar

Measuring social sustainable practices in Middle Eastern airlines: the employees' perspective pp. 455-476

Rawdha E. AlSuwaidi, Matloub Hussain and Mian M. Ajmal

Development and validation of service quality scale for Indian telecom sector pp. 477-508

Arun Kumar Agariya and Jyoti Tikoria

The impact of ERP systems on operational performance in Lebanese wholesale engineering companies pp. 509-529

Tony Saleh and Mira Thoumy

An integrated approach for solving cell formation and intra-cell machine layout problem considering operation sequence and alternative process routing pp. 530-548

S. Raja

Green manufacturing in garment industry through the application of fundamental lean tools pp. 549-566

N. Senthil Prabhu, D. Rajenthirakumar, S.R. Devadasan and R. Gnanaguru

A conceptual framework to measure operational efficiency of apparel industry in emerging economies pp. 567-580

Nirma Sadamali Jayawardena

Volume 37, issue 3, 2020

Improving innovation and performance in professional service outsourcing - an empirical study in emerging market pp. 285-310

Zuoming Liu

The mediating role of employee productivity for determining relationship between human resources management factors and cleaner production (case study: Shahid Bahonar Copper Industries Company) pp. 311-319

Ali Nazeri, Razieh Zarei and Farshid Faraji

Evaluation of the airport service quality indicators using fuzzy AHP framework: an Indian perspective pp. 320-342

Chandra Prakash Garg

Stochastic modelling and analysis of maximum entropy of M X / G /1 queuing system with balking, startup and vacation interruption pp. 343-371

R.P. Nithya and M. Haridass

A review of the literature on mixed make-to-stock/make-to-order production systems: major findings and directions for future research pp. 372-406

Thyagaraj S. Kuthambalayan and Samiran Bera

Ant lion optimisation algorithm for two stage supply chain network associated with fixed charges pp. 407-425

P. Manimaran and M.K. Marichelvam

Volume 37, issue 2, 2020

The management of customer requirements in a product-service system context: a case study in the medical equipment sector pp. 145-169

Nicolas Haber and Mario Fargnoli

A comprehensive model to prioritise lean tools for manufacturing industries: a fuzzy FMEA, AHP and QFD-based approach pp. 170-196

M. Bhuvanesh Kumar and R. Parameshwaran

An empirical study on Kaizen events in Indian small and medium enterprises pp. 197-219

Thirumani Muniswami Iyer Venkatesan and Goutam Kumar Kundu

Performance evaluation methods in the services sector: empirical study in hotels pp. 220-240

Maria João Cardoso Vieira Machado and Catarina Rosa Nunes

Analysing brand awareness as a driver for determining brand value: a study in telecommunications service marketing pp. 241-263

Ananya Rajagopal

Mapping heritage tourism service quality using the Kano model: a case study of Indian tourism pp. 264-283

Ashutosh Pandey and Rajendra Sahu

Volume 37, issue 1, 2020

An integrated mathematical programming model for a dynamic cellular manufacturing system with limited resources pp. 1-26

Esmaeil Mehdizadeh, Mansour Shamoradifar and Seyed Taghi Akhavan Niaki

The impact of lean practices on operational performance in the banking sector: an empirical investigation pp. 27-39

Jamal Ahmed Al-Doori

Kaizen costing as a culturally-based tool: a Portuguese case-study pp. 40-55

Amelia Ferreira-da-Silva, José Pereira, José Vale, Vera Morais and Carla Magalhães

Enhancing the operational performance of mail processing facility layout selection using multi-criteria decision making methods pp. 56-89

Sengazhani Murugesan Vadivel and Aloysius Henry Sequeira

Quantifying the factors affecting the 5S implementation in manufacturing organisations using graph theory and matrix method pp. 90-113

Rajesh Attri, Noor Zaman Khan, Arshad Noor Siddiquee and Zahid A. Khan

Restoration of manager's work identity in service departments: the role of service operations design pp. 114-132

Ayham A.M. Jaaron

Lean supply chain management in garment industry using value stream mapping pp. 133-143

D. Vasanth Kumar, G. Madhan Mohan and K.M. Mohanasundaram