International Journal of Services and Operations Management

2005 - 2025

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Volume 4, issue 6, 2008

Optimal service policies under learning effects pp. 631-651

Geoffrey S. Ryder, Kevin G. Ross and John T. Musacchio

An empirical examination of advanced manufacturing technology and sourcing practices in developing manufacturing flexibilities pp. 652-671

J.S. Oberoi, J.S. Khamba, Professor Sushil and R. Kiran

The management of service innovation: an empirical investigation pp. 672-686

Ulrike Seegy, Ronald Gleich, Andreas Wald, Paul Mudde and Jaideep Motwani

Evaluation of world-class manufacturing systems: a case of Indian automotive industries pp. 687-708

K.S. Sangwan and A.K. Digalwar

Assuring quality at the source with varying worker skills: economic justification of the online repair policy pp. 709-729

Dooyoung Shin and Hokey Min

The level of service quality in the mobile telephony sector: the case of Mauritius pp. 730-744

J.D. Mahadeo and R. Durbarry

Volume 4, issue 5, 2008

A reliability-driven preventive maintenance scheduling problem pp. 521-531

Deniz Tursel Eliiyi and Selma Gurler

A system dynamics analysis of ODM collaborative product development in Taiwan's STN-LCD industry pp. 532-552

Ming-Kuen Chen and Howard Hao-Chun Chuang

Supply chain design of an electronic industry incorporating time compression pp. 553-579

Om Pal Singh and Satish Chand

Executive support for developing maintenance quality mission statement pp. 580-603

K. Elangovan, V. Selladurai, S.R. Devadasan, S. Thirumurugaveerakumar and S. Vinodh

Identifying and evaluating unexpected events as sources of supply chain risk pp. 604-617

S. Pavlou and V. Manthou

Cell formation with ordinal-level data using ART1-based neural networks pp. 618-630

R. SudhakaraPandian and S.S. Mahapatra

Volume 4, issue 4, 2008

Dynamics of buyer–supplier codependency for optimising functional efficiency pp. 399-416

Rajagopal and Amritanshu Rajagopal

The manufacturer's response to stock-outs in a single manufacturer-retailer channel pp. 417-426

Christos Koulamas

Decision rules for the project selection and scheduling problem of professional service firms pp. 427-440

Michael Hoeck

Flexibility challenges in the project-based industry: towards a 'balloon organisation' pp. 441-459

Maqsood Sandhu and Petri Helo

Service quality dimensions in designing profitable business strategies in Indian two-wheeler services pp. 460-480

Virupaxi Bagodi and Biswajit Mahanty

Organisational changes and learning in production and service organisations during a transition in society pp. 481-497

Ruth Alas

Business-to-business online reverse auctions: a literature review and a call for research pp. 498-520

Loay M. Sehwail, Ricki G. Ingalls and David B. Pratt

Volume 4, issue 3, 2008

Evaluation of hierarchical forecasting for substitutable products pp. 277-295

S. Viswanathan, Handik Widiarta and R. Piplani

Cost management practices for supply chain management: an exploratory analysis pp. 296-320

Stephan M. Wagner

Development of an AHP-QFD framework for designing a tourism product pp. 321-344

Debadyuti Das and Kampan Mukherjee

Integrating customer preferences and organisation strategy for resource allocation pp. 345-367

Amit Sachan, Subhash Datta and A.P. Arora

Performance evaluation of complaint management and virtual enterprise in closed-loop supply chains by using exergoeconomics and extenics pp. 368-397

Guojun Ji

Volume 4, issue 2, 2008

Success factors of petroleum exploration and production companies pp. 145-164

Bernhard Friess, Rupert J. Baumgartner and Gerhard Bauer

Ecotourism economics: the case of Egypt pp. 165-180

Mohammed I. Eraqi

Challenges and strategies for competitiveness of SMEs: a case study in the Indian context pp. 181-200

Rajesh K. Singh, Suresh K. Garg and S.G. Deshmukh

A Data Envelopment Analysis for establishing the financial benchmark of Korean hotels pp. 201-217

Hokey Min, Hyesung Min, Seong Jong Joo and Joungman Kim

Service failure, recovery and improvement: the case of a Chinese restaurant pp. 218-242

Zheng Cao, David Robb and Qiang Lu

Infusing agility, innovation and quality in products: an integrated effort through the agile ITQFD technique pp. 243-263

S. Vinodh, G. Sundararaj, S.R. Devadasan, D. Rajanayagam and R. Murugesh

Implementation of Six Sigma approach to quality improvement in a multinational automotive parts manufacturer in India: a case study pp. 264-276

Radha Krishna, Govind Sharan Dangayach, Jaideep Motwani and Asli Y. Akbulut

Volume 4, issue 1, 2008

Implementation of manufacturing strategy: a multisector study of the Indian manufacturing industry pp. 1-33

G.S. Dangayach and S.G. Deshmukh

An integrated closed-loop model for service performance management pp. 34-55

R. Parameshwaran and P.S.S. Srinivasan

Evaluating information management in an insurance company by simulation: a case study pp. 56-71

Hongze Ma and Tuija Mantyniemi

Non-identical parallel-machine scheduling using genetic algorithm and fuzzy logic approach pp. 72-101

K. Raja, C. Arumugam and V. Selladurai

An analysis of operations strategy in the food and beverage sector pp. 102-124

Alicia Ma Bolivar Cruz and Tomas F. Espino Rodriguez

Design of single-stage adaptive Kanban system using genetic algorithm pp. 125-144

G.D. Sivakumar and P. Shahabudeen

Volume 3, issue 4, 2007

Exploring public and private R&D partnership performance: a knowledge-based view of inter-organisational alliances pp. 371-393

Elena Revilla, Joseph Sarkis and Aurelia Modrego

The logic for increasing service revenue in product manufacturing companies pp. 394-410

Heiko Gebauer

Worker compensation and macroeconomic shocks in service- and goods-producing sectors pp. 411-426

Bradley Ewing and Mark A. Thompson

Development of efficient combinatorial auction mechanism for airport slot allocation pp. 427-443

Shankar Vinay Arul, Angappa Gunasekaran, S.P. Nachiappan and B. Ramasamy

Strategic considerations of advanced manufacturing technologies in two developing countries: a coalignment analysis pp. 444-459

Carlo A. Mora-Monge, S. Subba Rao and Marvin E. Gonzalez

CLASH: a heuristic to solve vehicle routing problems with delivery, pick-up and time windows pp. 460-477

K. Ganesh and T.T. Narendran

Innovative quality circle: a technique for coupling innovation and quality through employee participation pp. 478-495

S. Thirugnanam, S. Vinodh and S.R. Devadasan

Volume 3, issue 3, 2007

Managing healthcare quality in project management framework pp. 261-278

Prasanta K. Dey, Seetharaman Hariharan and Deryk Chen

Type of procurement and operational performance: comparing e-procurement and offline purchasing pp. 279-296

T. Ramayah, Matthew H. Roy, Koh Bee Li, Muhamad Jantan, Imad Zbib and Zafar U. Ahmed

Egypt as a macro-tourist destination: tourism services quality and positioning pp. 297-315

Mohammed I. Eraqi

Improved heuristically guided genetic algorithm for the flow shop scheduling problem pp. 316-331

Dipak Laha and Purnendu Mandal

Agility in two-stage hybrid flow shop parallel machine scheduling through simulated annealing pp. 332-354

C. Arumugam, K. Raja and V. Selladurai

Vendor selection in a supply chain using analytic hierarchy process and genetic algorithm methods pp. 355-369

R. Venkata Rao

Volume 3, issue 2, 2007

An enterprise engineering approach for supply chain systems design and implementation pp. 131-151

Paul D. Denton, David Little, Richard H. Weston and Alex Guerrero

Benefits of clustering for SME's suppliers in the aerospace and defence sector through the adaptation of enterprise portals pp. 152-171

Zenon M. Michaelides and Artin Papazian

Fuzzy AHP-based supplier selection in e-procurement pp. 172-192

Morad Benyoucef and Mustafa Canbolat

Production planning and control with outsourcing using artificial intelligence pp. 193-209

Anna Lawrynowicz

An innovative strategy for a manufacturing company of micromotors in Hong Kong pp. 210-226

Kam Chin Ko, W.B. Lee, Karina Yuen and Walter W.C. Chung

Milk supply chain and development strategy pp. 227-244

Tzong-Ru Lee, Huei-Ling Huang, Bing-Wen Huang and Shiou-Yu Chen

Total quality management and benchmarking: bridging the gap in the public sector pp. 245-259

Leo D. Kounis and N. Panagopoulos

Volume 3, issue 1, 2007

Rapid manufacturing: impact on supply chain methodologies and practice pp. 1-22

Christopher Tuck, Richard Hague and Neil Burns

New product development benchmarking to enhance operation competitiveness pp. 23-40

Suhaiza Zailani, Premkumar Rajagopal, Junaimah Jauhar and Nabsiah Abdul Wahid

Investment justification of advanced manufacturing technology: a review pp. 41-73

Rakesh Narain, R.C. Yadav and Joseph Sarkis

Exploring the operational strategies for two-wheeler service centres using discrete-event simulation pp. 74-94

Virupaxi Bagodi and Biswajit Mahanty

Using optimisation and simulation technology to apply marketing-oriented concept for managing a supply chain pp. 95-110

Tzong-Ru Lee and Chung-Chieh Wu

Design and development of modified service failure mode and effects analysis model pp. 111-126

C. Jegadheesan, V.P. Arunachalam, S.R. Devadasan and P.S.S. Srinivasan