International Journal of Services and Operations Management

2005 - 2025

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Volume 14, issue 4, 2013

Exploring value co-creation in the emerging business service context pp. 399-420

Hanna Komulainen and Jarkko Tapio

Impact of varying levels of setup time on the performance of algorithms for scheduling a flow shop with sequence dependent setup time pp. 421-444

Rajesh Vanchipura and R. Sridharan

Virtual job shop approach based on reconfigurable machines pp. 445-465

Paolo Renna

Application of fuzzy sets theory in an EOQ model for items with imperfect quality and shortage backordering pp. 466-490

Gour Chandra Mahata

Building a Six Sigma model for the Italian public healthcare sector using grounded theory pp. 491-508

Andrea Chiarini

Continuous maintenance quality improvement using analytic maintenance quality function deployment technique pp. 509-543

C. Sugumaran, S. Muthu, S.R. Devadasan, V.R. Pramod and K. Srinivasan

Volume 14, issue 3, 2013

Optimisation of distribution quantity in a multi-product multi-period supply chain using genetic algorithm pp. 277-297

Farshid Sobhani and Kuan Yew Wong

Employees or technology-based services: a practical study of predicting brand equity within the UAE retail banking context pp. 298-320

Mohammad Al-Hawari and Maen Ahmad Al-hawari

A new fuzzy goal directed benchmarking for supplier selection pp. 321-335

Majid Azadi, Seyed Mostafa Mirhedayatian and Reza Farzipoor Saen

Refinement of internet banking service quality scale: a confirmatory factor analysis approach pp. 336-354

Mohd Adil, Asif Akhtar and Mohammed Naved Khan

Solving a generalised precedence multi-objective multi-mode time-cost-quality trade-off project scheduling problem using a modified NSGA-II algorithm pp. 355-372

Maghsoud Amiri, Amir-Reza Abtahi and Kaveh Khalili-Damghani

3PL selection using hybrid model of AHP-PROMETHEE pp. 373-397

Ankit Bansal and Pravin Kumar

Volume 14, issue 2, 2013

Corporate reputation as strategic competitive advantage of manufacturing and service-based firms: multi-industry case study pp. 131-156

Alan D. Smith, William T. Rupp and Darlene Motley

Buffer design for availability: a new simulative study in case of infant and random failures pp. 157-174

Daria Battini, Maurizio Faccio, Alessandro Persona and Alberto Regattieri

Decision-making in selecting reverse logistics alternative using interval-valued fuzzy sets combined with VIKOR approach pp. 175-196

Chitrasen Samantra, Nitin Kumar Sahu, Saurav Datta and Siba Sankar Mahapatra

Development and validation of performance measures for environmentally conscious manufacturing pp. 197-220

Perminder Jit Singh, Varinder Kumar Mittal and Kuldip Singh Sangwan

Simulated annealing-based algorithm for the capacitated hub routing problem pp. 221-235

P.N. Ram Kumar and Appa Iyer Sivakumar

An economic production quantity (EPQ) model for a customer-dominated supply chain with defective items, reworking and scrap pp. 236-251

Christoph H. Glock and Mohamad Y. Jaber

Flexible approach to patients satisfaction: a case of Indian private hospitals pp. 252-275

Sadia Samar Ali, R.K. Bharadwaj and F. Ahmad

Volume 14, issue 1, 2013

On the trade-off between remanufacturing and recycling pp. 1-53

Tharanga Rajapakshe, Milind Dawande and Chelliah Sriskandarajah

Internet banking adoption in a developing country - an empirical study pp. 54-66

G. Varaprasad, R. Sridharan and Anandakuttan B. Unnithan

Global supply chain barriers of foreign subsidiaries: the case of Korean expatriate manufacturers in China pp. 67-78

Byung-In Park and Hokey Min

Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach pp. 79-84

Fazli Idris, Nik Mutasim Nik Abd Rahman, Mohd Ezani Mat Hassan, Norsiah Aminudin and Main Naser Alolayyan

Successful green-based initiatives among large corporate entities: a case study from a stakeholder perspective pp. 95-114

Alan D. Smith

Environmental practices and performance and their relationships among Kosovo construction companies: a framework for analysis in transition economies pp. 115-130

Panayiotis H. Ketikidis, Odran Peter Hayes, Lambros Lazuras, Angappa Gunasekaran and S.C. Lenny Koh

Volume 13, issue 4, 2012

Designing retailer's replenishment policies for non-instantaneous deteriorating items under fuzzy costs pp. 415-440

M. Valliathal and R. Uthayakumar

Particle swarm optimisation in development of component families using classification and coding system: a case study in an Indian manufacturing firm pp. 441-456

Tamal Ghosh and Pranab K. Dan

Effect of manufacturing system on business objectives of the organisations pp. 457-477

Seema and Darshan Kumar

The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches pp. 478-497

Main Naser Alolayyan, Khairul Anuar Mohd Ali and Fazli Idris

Humanitarian supply chain management: a critical review pp. 498-524

Lijo John, A. Ramesh and R. Sridharan

Customer satisfaction with call centre care: an explanatory empirical study of service encounters in Germany pp. 525-553

Torsten J. Gerpott

Volume 13, issue 3, 2012

Gender preferences concerning identity theft and technology-related issues with sports e-ticketing pp. 279-309

Amber A. Smith, Alan D. Smith, Venugopal Gopalakrishna-Remani and O. Felix Offodile

Optimisation of train scheduling in complex railways with imprecise and ambiguous input data by an improved integrated model pp. 310-328

Ali Azadeh, Shahrzad Faghihroohi and Hamidreza R. Izadbakhsh

The order winners' operations strategy of mobile phone service providers in developing economies: the case of Jordan pp. 329-360

Yazan Khalid Abed-Allah Migdadi

Economic order quantity model under fuzzy sense when demand follows innovation diffusion process having dynamic potential market size pp. 361-391

K.K. Aggarwal, Chandra K. Jaggi and Alok Kumar

Sustainability metrics for a supply chain: the case of small and medium enterprises pp. 392-414

Mohd Nishat Faisal

Volume 13, issue 2, 2012

A three-stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains pp. 147-188

Kaveh Khalili-Damghani and Mohammad Taghavifard

Alleviating the negative waiting experience through the moderating role of service environment: an empirical study pp. 189-207

Erlinda N. Yunus and Sumartoyo

An integrated multi-supplier, multi-buyer and dual vendors inventory model with stochastic demand pp. 208-225

B.C. Giri and A. Chakraborty

Quantifying the factors affecting the reconfigurable manufacturing system pp. 226-246

Vasdev Malhotra and Tilak Raj

CLING: heuristic to solve integrated resource allocation and routing problem with time window pp. 247-266

R.A. Malairajan, K. Ganesh, Matti Muhos and Päivi Iskanius

An optimal policy for a single-vendor single-buyer integrated inventory system based on vendor's strategy of shipments to buyer pp. 267-278

B.C. Giri and R. Bhattacharjee

Volume 13, issue 1, 2012

Energy consumption forecasting using a bi-objective fuzzy linear regression model pp. 1-18

Masoud Rabbani, S.M. Ghoreyshi, H. Rafiei and M. Ghazanfari

Supply chain risk prioritisation using a hybrid AHP and PROMETHEE approach pp. 19-41

S. Prasanna Venkatesan and S. Kumanan

Using working capital management to improve profitability in the value chain of automotive industry pp. 42-64

Sari Viskari, Lotta Lind, Timo Kärri and Florian Schupp

Scope of Six Sigma in Indian foundry operations: a case study pp. 65-97

Bikram Jit Singh and Dinesh Khanduja

Three echelon supply chain inventory model for deteriorating items with limited storage facility and lead-time under inflation pp. 98-118

Neeraj Kumar, S.R. Singh and Rachna Kumari

An integrated approach for service quality improvement in medical tourism: an Indian perspective pp. 119-145

Bikash Ranjan Debata, Bhaswati Patnaik, S.S. Mahapatra and Sreekumar

Volume 12, issue 4, 2012

Using queuing theory for evaluating flexibility performance in banking services pp. 387-404

Wuttigrai Ngamsirijit

Machine tool component manufacturing - a lean approach pp. 405-430

B. John, V. Selladurai and Rajesh Ranganathan

Risk in collaborative networks: relationships analysis pp. 431-446

Mohammad Alawamleh and Keith Popplewell

Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis pp. 447-467

Hadi Shirouyehzad, F. Hosseinzadeh Lotfi, Arash Shahin, Mir. B. Aryanezhad and Reza Dabestani

Discriminate analysis and neural network approach in water utility service pp. 468-489

Suchismita Satapathy, S.K. Patel and P.D. Mishra

A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint pp. 490-508

Michael Sony and Nandakumar Mekoth

Volume 12, issue 3, 2012

Channel coordination and variance reduction in a newsvendor setting pp. 269-288

Christoph H. Glock and Jörg M. Ries

A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry pp. 289-308

Hadi Shirouyehzad, F. Hosseinzadeh Lotfi, Arash Shahin, Mir. B. Aryanezhad and Reza Dabestani

Expanding the quality paradigm for contemporary realignment: an ethics perspective pp. 309-331

Sunil Babbar, Xenophon Koufteros and Jayanth Jayaram

A combined extent fuzzy AHP and simulation method for selecting stacking layout type in marine container terminals pp. 332-347

Ali Reza Moazen Jahromi, Amir Saeed Nooramin and Aboozar Adljooy Safaei

Comparison of meta-heuristics for container ship routing problem pp. 348-367

S. Santhanakrishnan, T.T. Narendran, K. Ganesh and S.P. Anbuudayasankar

Optimum maintenance strategy: a case study in the mining industry pp. 368-386

Arash Shahin, Hadi Shirouyehzad and Ehsan Pourjavad

Volume 12, issue 2, 2012

A two-phase quorum queueing system with Bernoulli vacation schedule, setup, and N-policy for an unreliable server with delaying repair pp. 139-164

Lotfi Tadj, Gautam Choudhury and Kamel Rekab

Buyer perceptions on the buyer-supplier collaborative relationship and performance: a service example pp. 165-187

Hulya Julie Yazici

Class of sustainable supply chain routing problems - framework and comprehensive review pp. 188-220

P. Sivakumar, K. Ganesh, Yves Ducq and S.P. Anbuudayasankar

Performance optimisation of automobile service centre using Taguchi approach pp. 221-243

Rishu Sharma and Suresh Garg

Development and analysis of heuristic algorithms for a two-stage supply chain allocation problem with a fixed transportation cost pp. 244-268

V.P. Vinay and R. Sridharan

Volume 12, issue 1, 2012

Design of fractal information coordination system in a supply chain network pp. 1-19

Navin K. Dev and Ravi Shankar

Developing the concept of pricing in a deterministic homogenous vehicle routing problem with comprehensive sensitivity analysis pp. 20-34

Borna Rezaie, Farhad Esmaeili and Hamed Fazlollahtabar

An application of analytic network process for selection of a plant location: a case study pp. 35-66

G. Anand, Rambabu Kodali and Chandra Sekhar Dhanekula

Multi-attribute group decision-making (MAGDM) for supplier selection using fuzzy linguistic modelling integrated with VIKOR method pp. 67-89

Swagatika Mishra, Chitrasen Samantra, Saurav Datta and Siba Sankar Mahapatra

An EOQ model with fuzzy demand and learning in fuzziness pp. 90-100

Christoph H. Glock, Kurt Schwindl and Mohamad Y. Jaber

A framework for organisational change management in lean manufacturing implementation pp. 101-117

Norani Nordin, Baba Md Deros, Dzuraidah Abdul Wahab and Mohd Nizam Ab. Rahman

Non-greedy systematic neighbourhood search heuristic for multi-objective facility layout problem pp. 118-138

Rajesh Matai, Surya Prakash Singh and Murari Lal Mittal