International Journal of Services and Operations Management

2005 - 2025

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Volume 16, issue 4, 2013

Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis pp. 427-442

Mohammad Mahdi Tavakoli, Hadi Shirouyehzad and Reza Dabestani

An optimal replenishment policy for EOQ models with time-varying demand and shortages pp. 443-459

Taniya Sarkar Roy, Santanu Kumar Ghosh and Kripasindhu Chaudhuri

Benchmarking of rapid prototyping systems using grey relational analysis pp. 460-477

Siba Sankar Mahapatra and Biranchi Narayan Panda

Agility appraisement and identification of agile barriers in a supply chain pp. 478-505

Chhabi Ram Matawale, Saurav Datta and Siba Sankar Mahapatra

Lean implementation through value stream mapping: a case study in an Indian pump manufacturing company pp. 506-524

S. Thirunavukkarasu, Balaji Visvanath Bheeman, R. Ashwin, M. Varadharajan, S.R. Devadasan and R. Murugesh

Modelling the customer relationship management in a multi-layer supply chain considering product life cycle pp. 525-547

Hassan Mehrmanesh, Sahar Parikhi and Hamed Fazlollahtabar

Volume 16, issue 3, 2013

A cost-oriented model for balancing mixed-model assembly lines with multi-manned workstations pp. 289-309

Abolfazl Kazemi and Abdolhossein Sedighi

The sustainable routing problem pp. 310-336

Maurizio Faccio, Alessandro Persona and Giorgia Zanin

Traffic control in Canada-USA border checkpoint operations: impacts on supply chain velocity, infrastructure spending, and national security pp. 337-351

Michael A. Haughton and K.P. Sapna Isotupa

Optimising a multi-objective reliability assessment in multiple AGV manufacturing system pp. 352-372

Hamed Fazlollahtabar and Mohammad Saidi-Mehrabad

Analysis of queue with two phases of service and m phases of repair for server breakdown under N-policy pp. 373-406

Charan Jeet Singh, Madhu Jain and Binay Kumar

Guidelines for reporting productivity studies - a review of the reproducibility of data envelopment analysis in the service sector pp. 407-425

Jörg Becker, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich and Hans Peter Rauer

Volume 16, issue 2, 2013

Effect of supply chain management practices on supply chain profitability: an empirical investigation using structural equation modelling in Indian retail sector pp. 145-173

Shradha Gawankar, Sachin S. Kamble and Rakesh Verma

Modularity and customisation in LSPs' service strategies pp. 174-204

Mervi Rajahonka, Anu Bask and Mervi Lipponen

Ranking organisational units with a human capital management approach using fuzzy TOPSIS: a case study pp. 205-224

Mohammad Mehdi Tavakoli, Ali Nasr Esfahani and Hadi Shirouyehzad

Performance evaluation of HESA laboratory units: an integrated DEA-BSC approach pp. 225-239

S. Mohammad Arabzad, Ahmad Kamali, Badia Naji and Mohammad Mehdi Tavakoli

Evaluating the effect of machine and routing flexibility on flexible manufacturing system performance pp. 240-261

Ajay Singholi, Mohammed Ali and Chitra Sharma

Time variability analysis in multi-production value stream pp. 262-288

Ahmad Ebrahimi Taleghani, Seyed Mohammad Seyedhosseini and Seyed Mohammad Ghoreyshi

Volume 16, issue 1, 2013

Supplier evaluation in agile supply chain in fuzzy paradigm pp. 1-41

Swagatika Mishra, Chitrasen Samantra, Saurav Datta and Siba Sankar Mahapatra

Proposed typologies of banking operations strategy pp. 42-85

Yazan Khalid Abed-Allah Migdadi

A case study on mapping air dryer capabilities from agile manufacturing perspectives pp. 86-104

C.G. Sreenivasa, S.R. Devadasan, N.M. Sivaram and S. Karthi

Learning effect on an inventory model with two-level storage and partial backlogging under inflation pp. 105-122

Neeraj Kumar, S.R. Singh and Rachna Kumari

Evaluation and selection of flexible manufacturing systems using MACBETH method pp. 123-144

Prasad Karande and Shankar Chakraborty

Volume 15, issue 4, 2013

Applying TOC thinking process tools in managing challenges of supply chain finance: a case study pp. 389-410

Arqum Mateen and Dileep More

Lean manufacturing implementation in an automated production line: a case study pp. 411-429

Jaiprakash Bhamu, Ankit Khandelwal and Kuldip Singh Sangwan

Optimal production and inventory decisions for supply chains with one producer and multiple newsvendors pp. 430-448

Majid M. Aldaihani and M.A. Darwish

Impact of service co-creation on performance of firms: the mediating role of market oriented strategies pp. 449-466

Rajeev Verma, Prof Rajagopal and Pável Reyes Mercado

A multi-objective optimisation model for university course timetabling problem using a mixed integer dynamic non-linear programming pp. 467-481

Ali Azadeh, Hassan Gholizadeh and M. Jeihoonian

The impact of total quality management (TQM) on the hospital's performance: an empirical research pp. 482-506

Khairul Anuar Mohd Ali and Main Naser Alolayyan

The effect of slot-code optimisation on travel times in common unit-load warehouses pp. 507-527

Andrea Fumi, Laura Scarabotti and Massimiliano M. Schiraldi

Volume 15, issue 3, 2013

Antecedents of customer satisfaction and purchase intention with mobile shopping system use pp. 259-274

Lisa Y. Chen

Lean concept implementation in a consulting company pp. 275-292

Nenad Balazin and Nedeljko Stefanic

Supply chain risk management and organisational decision making: a case study of a major Japanese automotive firm pp. 293-312

Takashi Shimizu, Youngwon Park and Paul Hong

The impact of internal marketing practices on services quality of commercial banks in Jordan pp. 313-337

Amal Metabis and Sulieman Ibraheem Shelash Al-Hawary

Exploratory study of adoption of lean management practices in Pakistani textile firms pp. 338-357

M. Khurrum S. Bhutta, Ana L. Rosado-Feger, Faizul Huq and Asif Muzaffar

Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings pp. 358-373

Mohd Adil

A unified framework for the design of service systems pp. 374-388

Truong Trinh and Voratas Kachitvichyanukul

Volume 15, issue 2, 2013

Fuzzy optimisation of multi-objective job shop scheduling based on inventory information pp. 123-139

Mohammad Nouroz Islam, Sanjoy Kumar Paul and Abdullahil Azeem

Multi-objective capacitated location-routing problem: modelling and a simulated annealing heuristic pp. 140-156

Nader Ghaffari-Nasab, M. Saeed Jabalameli and Ali Saboury

Enhancing total agility level in the manufacturing of regenerative air dryer pp. 157-175

C.G. Sreenivasa, S.R. Devadasan, S. Karthi and N.M. Sivaram

A novel multi-criteria decision making approach for selection of reverse manufacturing alternative pp. 176-195

Siba Sankar Mahapatara, S.K. Sharma and M.B. Parappagoudar

Simulation for OTOP supply chain with hybrid push-pull flow control pp. 196-214

Seksan Phonsuwan and Voratas Kachitvichyanukul

Assessment of the performance of physical education organisation of Isfahan Province using data envelopment analysis pp. 215-237

Zohreh Pourakbar, Behrouz Arbabshirani, Seyed Reza Hejazi and Hadi Shirouyehzad

A robust optimisation model for manufacturing cell design problem under uncertainty pp. 238-258

Majid Soolaki and Alireza Izadi

Volume 15, issue 1, 2013

Applying operations management models for facility location problem in cloud computing environments pp. 1-27

L.D. Dhinesh Babu and P. Venkata Krishna

Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies pp. 28-43

Nnamdi Asika and Olawumi Dele Awolusi

Sustainable sequencing of N jobs on one machine: a fuzzy approach pp. 44-57

Sanjoy Kumar Paul

Fuzzy modelling and simulation of an emergency department for improvement of nursing schedules with noisy and uncertain inputs pp. 58-77

Ali Azadeh, Fatemeh Rouhollah, Fatemeh Davoudpour and Iraj Mohammadfam

A new mixed-integer programming model for joint inventory-transportation problem in a social responsible supply chain pp. 78-94

J. Razmi, A. Amini and M.S. Pishvaee

Combined contract for coordinating an RFID enabled supply chain pp. 95-122

G. Partha Sarathi, S.P. Sarmah and M. Jenamani