International Journal of Services and Operations Management

2005 - 2025

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Volume 30, issue 4, 2018

Value chain and supply chain: which is more impacted by ERP systems? pp. 405-418

Mohammad Alawamleh, Loiy Bani Ismail and Randa Mazzawi

Instrument for measuring service quality and dimensions of service quality affecting image, value and trust in medical tourism area pp. 419-446

M.N. Anish, P.B. Dhanish and R. Sridharan

Identification of critical success factors in reverse logistics; analysing interrelationships by interpretive structural modelling pp. 447-464

Hamidreza Panjehfouladgaran, Nima Bahiraie and Rosnah Yusuff

Measuring the service quality of luxury hotel chains in the USA pp. 465-479

Hokey Min

Wood-based construction project supplier selection under uncertain starting date pp. 480-504

Azadeh Mobtaker, Anjali Awasthi, Satyaveer S. Chauhan and Sophie D'Amours

An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store pp. 505-519

N. Prakash, R. Somasundaram and V. Krishnamoorthy

Modelling and solving a bi-objective single period problem with incremental and all unit discount within stochastic constraints: NSGAII and MOPSO pp. 520-541

Mahsa Najimi and Seyed Hamid Reza Pasandideh

Volume 30, issue 3, 2018

Inter-organisational learning in the context of third party logistics services pp. 267-285

Hokey Min, Soonhong Min and Haozhe Chen

Quality management system and sustainability: a Malaysian perspective pp. 286-317

Amjad Khalili, Md Yusof Ismail and A.N.M. Karim

An assessment of green supply chain framework in Indian automobile industry using interpretive structural modelling and its validation using MICMAC analysis pp. 318-356

Sadia Samar Ali, Rajbir Kaur and Alejandro Builes Jaramillo

Lean manufacturing concepts in wet grinder assembly line through value state mapping pp. 357-370

K. Sivananda Devi, V.P. Arunachalam and N. Gunasekaran

Pregnant women's perception towards the prescription given by the doctors pp. 371-382

Arumugam Vasumathi

The impact of demographic profile on SHRM strategies of middle-level HR managers in IT firm, India pp. 383-403

Arumugam Vasumathi and Palaniappan Saravanan

Volume 30, issue 2, 2018

Prioritising the needs of high speed internet subscribers using importance performance analysis: the case of Asia-Tech Company in Shiraz pp. 137-150

Arash Shahin and Samira Zolfaghari

Energy consumption assessment and optimisation of manufacturing sectors by clustered stochastic data envelopment analysis pp. 151-185

Ali Azadeh, Sara Motevali Haghighi and Abbas Keramati

A stochastic scheduling approach to minimise the number of risky jobs and total probability of tardiness pp. 186-202

Gokhan Egilmez, Aslican Arinsoy and Gürsel A. Süer

The bi-team orienteering problem with time window pp. 203-225

Amirhossein Karimi and Mahdi Bashiri

Goal-based approach for environmentally sustainable stochastic procurement problem pp. 226-253

Harpreet Kaur and Surya Prakash Singh

Does ownership matter in service quality? pp. 254-266

Iman M. Adeinat and Charles Gregg

Volume 30, issue 1, 2018

A new multi-objective/product green supply chain considering quality level reprocessing cost pp. 1-22

Parvaneh Loni, Alireza Arshadi Khamseh and Seyyed Hamid Reza Pasandideh

A review on industrial applications of TOPSIS approach pp. 23-28

Santosh Kumar Yadav, Dennis Joseph and Nasina Jigeesh

Supply chain performance measurement: a future research agenda for acquiring competitiveness through the implementation of leagile manufacturing paradigm pp. 39-50

R. Maharaja, S.R. Devadasan and M. Sakthivel

Fundamental principles of the Toyota Way and the Theory of Constraints: comparative analysis and synthesis pp. 51-71

Guilherme Venanzi De Almeida, Fernando Bernardi De Souza, Humberto Rossetti Baptista, Mahesh Chander Gupta and Renato De Campos

Analysing NEH and a few other similar permutation flow shop scheduling heuristics using Taillard's and Vallada's benchmarking problems pp. 72-97

A. Baskar

Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment - a SEM approach pp. 98-119

R. Meikanda Ganesh Kumar, T. Jothimurugan and P. Anbuoli

Subcontract manufacturer's service portfolio in the metal industry pp. 120-136

Kai Häkkinen, Merja Airola and Outi Kettunen

Volume 29, issue 4, 2018

Total quality management and quality certification: effects in organisational performance pp. 439-461

Marina Godinho Antunes, Joaquín Texeira Quirós and Maria Rosário Justino

Prioritising the barriers of waste management as per Indian perspective by PROMETHEE II and VIKOR methods pp. 462-486

Suchismita Satapathy, Anshuman Garanaik and Swarn Kumar

A development model of factors affecting customer loyalty to mobile service providers in Thailand pp. 487-506

Patcharanan Klankaew and Amnuay Saengnoree

Supply chain coordination under revenue-sharing contract with value-added services considering risk-attitude of the customers pp. 507-526

Nafiseh Shamsi Gamchi and Seyed Ali Torabi

Business process reengineering framework and methodology: a critical study pp. 527-556

Hari Lal Bhaskar

Predicting the behavioural intention to adopt lean practices: an empirical study in the manufacturing industry pp. 557-578

Swati Alok, Aman Kabra and Anirudh Mudam

Volume 29, issue 3, 2018

Multi-stage stochastic supply chain planning in textile and apparel industry under demand uncertainty with risk considerations pp. 289-311

Houssem Felfel, Omar Ayadi and Faouzi Masmoudi

Theoretical and industrial studies on the electromechanical relay pp. 312-331

M. Vinod, S.R. Devadasan, D. Rajanayagam, D.T. Sunil and V.M.M. Thilak

Analysing courts as a professional service operations management environment pp. 332-358

Petra Pekkanen, Tiina Puolakka and Timo Pirttilä

Failure analysis of automobile spares in a manufacturing supply chain distribution centre using Six Sigma DMAIC framework pp. 359-372

S. Srivatsa Srinivas and V. Raja Sreedharan

Evaluation and selection of third-party logistics providers using an integrated multi-criteria decision making approach pp. 373-392

Rakesh D. Raut, Manoj G. Kharat, Sachin S. Kamble, Sheetal J. Kamble and Rohan Desai

Coordination and pricing decisions in a closed-loop supply chain pp. 393-419

Hamid Faramarzi and Ignacio Castillo

Work life balance of women workers in tannery industry, Tamil Nadu - an empirical bivariate study pp. 420-438

A. Vasumathi and S. Prithi

Volume 29, issue 2, 2018

Conceptual design and development of pneumatically controlled flexible fixture and pallets pp. 147-162

Suman Gothwal and Tilak Raj

Robust cooperative maximal covering location problem: a case study of the locating Tele-Taxi stations in Tabriz, Iran pp. 163-183

Hassan Rezazadeh, Salim Moghtased-Azar, Meysam Shafiei Kisomi and Rouhollah Bagheri

Modelling of barriers and initiatives of continuous improvement approach for enhancing the performance of SMEs of Northern India pp. 184-213

Jagdeep Singh and Harwinder Singh

Performance evaluation of TQM attainment in Indian manufacturing sector pp. 214-235

Vineet Gupta, Dixit Garg and Raj Kumar

Measuring of intellectual capital indexes using FAHP technique in institutes of higher education pp. 236-251

Zahra Ghassabi

Exploring key dimensions of e-service quality: a case of Indian banking industry pp. 252-272

Vivek Agrawal, Vikas Tripathi and Anand Mohan Agrawal

A cooperative covering problem under disruption considering backup coverage pp. 273-288

Ladan Hazrati Ashtiani, Mehdi Seifbarghy and Mahdi Bashiri

Volume 29, issue 1, 2018

ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from Italy pp. 1-17

Andrea Chiarini, Emidia Vagnoni and Luca Chiarini

Contact centre service excellence: a proposed conceptual framework pp. 18-41

Surya Dharamdass and Yudi Fernando

Improving the quality and yield in the casting of compressor pulley through the application of total failure mode and effects analysis pp. 42-58

P.R. Senthilmurugan, C. Jegadheesan and S.R. Devadasan

A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selection pp. 59-84

Arash Nobari, AmirSaman Khierkhah and Vahid Hajipour

Service gap deployment: a framework to link quality gaps to service activities pp. 85-99

Fiorenzo Franceschini and Luca Mastrogiacomo

Work life balance of women employees: a literature review pp. 100-146

A. Vasumathi