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International Journal of Services and Operations Management

2005 - 2025

From Inderscience Enterprises Ltd
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Volume 37, issue 4, 2020

Developing a bi-objective location-allocation-inventory problem for humanitarian relief logistics considering maximum allowed distances limitations pp. 427-454 Downloads
Armin Cheraghalipour, Saba Farsad and Mohammad Mahdi Paydar
Measuring social sustainable practices in Middle Eastern airlines: the employees' perspective pp. 455-476 Downloads
Rawdha E. AlSuwaidi, Matloub Hussain and Mian M. Ajmal
Development and validation of service quality scale for Indian telecom sector pp. 477-508 Downloads
Arun Kumar Agariya and Jyoti Tikoria
The impact of ERP systems on operational performance in Lebanese wholesale engineering companies pp. 509-529 Downloads
Tony Saleh and Mira Thoumy
An integrated approach for solving cell formation and intra-cell machine layout problem considering operation sequence and alternative process routing pp. 530-548 Downloads
S. Raja
Green manufacturing in garment industry through the application of fundamental lean tools pp. 549-566 Downloads
N. Senthil Prabhu, D. Rajenthirakumar, S.R. Devadasan and R. Gnanaguru
A conceptual framework to measure operational efficiency of apparel industry in emerging economies pp. 567-580 Downloads
Nirma Sadamali Jayawardena

Volume 37, issue 3, 2020

Improving innovation and performance in professional service outsourcing - an empirical study in emerging market pp. 285-310 Downloads
Zuoming Liu
The mediating role of employee productivity for determining relationship between human resources management factors and cleaner production (case study: Shahid Bahonar Copper Industries Company) pp. 311-319 Downloads
Ali Nazeri, Razieh Zarei and Farshid Faraji
Evaluation of the airport service quality indicators using fuzzy AHP framework: an Indian perspective pp. 320-342 Downloads
Chandra Prakash Garg
Stochastic modelling and analysis of maximum entropy of M X / G /1 queuing system with balking, startup and vacation interruption pp. 343-371 Downloads
R.P. Nithya and M. Haridass
A review of the literature on mixed make-to-stock/make-to-order production systems: major findings and directions for future research pp. 372-406 Downloads
Thyagaraj S. Kuthambalayan and Samiran Bera
Ant lion optimisation algorithm for two stage supply chain network associated with fixed charges pp. 407-425 Downloads
P. Manimaran and M.K. Marichelvam

Volume 37, issue 2, 2020

The management of customer requirements in a product-service system context: a case study in the medical equipment sector pp. 145-169 Downloads
Nicolas Haber and Mario Fargnoli
A comprehensive model to prioritise lean tools for manufacturing industries: a fuzzy FMEA, AHP and QFD-based approach pp. 170-196 Downloads
M. Bhuvanesh Kumar and R. Parameshwaran
An empirical study on Kaizen events in Indian small and medium enterprises pp. 197-219 Downloads
Thirumani Muniswami Iyer Venkatesan and Goutam Kumar Kundu
Performance evaluation methods in the services sector: empirical study in hotels pp. 220-240 Downloads
Maria João Cardoso Vieira Machado and Catarina Rosa Nunes
Analysing brand awareness as a driver for determining brand value: a study in telecommunications service marketing pp. 241-263 Downloads
Ananya Rajagopal
Mapping heritage tourism service quality using the Kano model: a case study of Indian tourism pp. 264-283 Downloads
Ashutosh Pandey and Rajendra Sahu

Volume 37, issue 1, 2020

An integrated mathematical programming model for a dynamic cellular manufacturing system with limited resources pp. 1-26 Downloads
Esmaeil Mehdizadeh, Mansour Shamoradifar and Seyed Taghi Akhavan Niaki
The impact of lean practices on operational performance in the banking sector: an empirical investigation pp. 27-39 Downloads
Jamal Ahmed Al-Doori
Kaizen costing as a culturally-based tool: a Portuguese case-study pp. 40-55 Downloads
Amelia Ferreira-da-Silva, José Pereira, José Vale, Vera Morais and Carla Magalhães
Enhancing the operational performance of mail processing facility layout selection using multi-criteria decision making methods pp. 56-89 Downloads
Sengazhani Murugesan Vadivel and Aloysius Henry Sequeira
Quantifying the factors affecting the 5S implementation in manufacturing organisations using graph theory and matrix method pp. 90-113 Downloads
Rajesh Attri, Noor Zaman Khan, Arshad Noor Siddiquee and Zahid A. Khan
Restoration of manager's work identity in service departments: the role of service operations design pp. 114-132 Downloads
Ayham A.M. Jaaron
Lean supply chain management in garment industry using value stream mapping pp. 133-143 Downloads
D. Vasanth Kumar, G. Madhan Mohan and K.M. Mohanasundaram

Volume 36, issue 4, 2020

A study on the impact of backorder sales on an integrated supply chain pp. 403-424 Downloads
K. Ratna Kumar, T. Radha Ramanan and R. Sridharan
Investigating the role of moderating the quality of working life on the relationship between psychological capital and organisational citizenship behaviour pp. 425-439 Downloads
Seyed Hasan Hosseini, Ammar Arabi-Jeshvaghani, Alireza Akbarzadeh and Mohsen Habibi
Operational efficiency to financial efficiency - a case study on 'apparel sector' in Sri Lanka pp. 440-454 Downloads
N.S. Jayawardena
'Recycle versus buy' scenarios in manufacturing strategy decisions: an empirical study pp. 455-479 Downloads
Shellyanne Wilson
A Lagrangian-relaxation-based bounding approach for the convoy movement problem in military logistics pp. 480-504 Downloads
S.A. Ezhil and Chandrasekharan Rajendran
Customer-focused supply chain strategy: developing 4Rs framework for enhancing competitive advantages pp. 505-530 Downloads
Pankaj M. Madhani
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction pp. 531-557 Downloads
Kamran Kianfar and Shayan Barafkandeh

Volume 36, issue 3, 2020

Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction pp. 271-302 Downloads
S. Hemapriya and R. Uthayakumar
Lean management in hospitality: methods, applications and future directions pp. 303-326 Downloads
Erwin Rauch, Dominik T. Matt and Christian Linder
The effect of scenario planning on non-financial performance in Malaysia hotel industry pp. 327-347 Downloads
Joshua Teck Khun Loo, Rajendran Muthuvelo, Shaian Kiumarsi and Fadzil Ali
Models of satisfaction antecedents: a brief review. An integrative literature review of the most discussed satisfaction models in marketing studies pp. 348-359 Downloads
Fernando Macieira, Tiago Oliveira and Mitsuru Yanaze
Nature of effects of dynamics of team control on project team effectiveness in construction project delivery pp. 360-380 Downloads
Titus Ebenezer Kwofie, Clinton Ohis Aigbavboa and Ellence Dipolelo Molobela
Service facilities and hotel performance: empirical evidence from hotel-level data in Thailand pp. 381-402 Downloads
Jordi Meya Domínguez and Piriya Pholphirul

Volume 36, issue 2, 2020

Game theoretical approach to price a product under two-echelon supply chain containing e-tail selling channel pp. 131-160 Downloads
Hamed Jafari, Seyed Reza Hejazi and Morteza Rasti-Barzoki
Service operations in public sector agencies: evidence from NCDMV pp. 161-188 Downloads
James B. Martin, Joyendu Bhadury, Kwasi Amoako-Gyampah, Steve Bert and Eugene Murray
Modelling and optimisation of facility layout problem using firefly algorithm pp. 189-203 Downloads
Ferdous Sarwar, Noman H. Chowdhury and Syed Helal Uddin
Socio-demographic characteristics and the level of importance that consumers attach to services offered in the passenger airline industry pp. 204-227 Downloads
Philemon Oyewole
Operational capabilities, performance, and strategic alignment in Brazilian micro and small enterprises pp. 228-246 Downloads
Fernando Luiz Emerenciano Viana and Roger Augusto Luna
Explore and evaluate organisational culture aspects that affect lean implementation within manufacturing SMEs: the case of Saudi Arabia pp. 247-270 Downloads
Abdullah A. Alkhoraif and Patrick McLaughlin

Volume 36, issue 1, 2020

Hidden structure and value network: shedding light on position assessment pp. 1-19 Downloads
Elina Karttunen, Mika Immonen, Mikko Pynnönen and Jouni Koivuniemi
Implementing lean paradigm in an Indian foundry facility: a case study pp. 20-41 Downloads
Sanjiv Kumar Tiwari, Ritesh Kumar Singh and Sharad Chandra Srivastava
Behavioural operations management - identification of its research program pp. 42-71 Downloads
Jure Erjavec and Peter Trkman
Optimising emergency medical centres location with a response-time-decreasing approach using hybrid methods of optimisation and simulation pp. 72-93 Downloads
Ahmad Kamali, Seyed Mojtaba Sajadi and Fariborz Jolai
Employee perception towards the retention strategy of IT industry in Coimbatore pp. 94-109 Downloads
N. Shani and U.S. Senthilkumar
Critical success factors concerning the management of industrial services pp. 110-129 Downloads
Isabelle Confort Machado, Rosley Anholon, Osvaldo Luiz Gonçalves Quelhas, Olívio Novaski and Jefferson De Souza Pinto
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