International Journal of Services and Operations Management
2005 - 2025
From Inderscience Enterprises Ltd Bibliographic data for series maintained by Sarah Parker (). Access Statistics for this journal.
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Volume 37, issue 4, 2020
- Developing a bi-objective location-allocation-inventory problem for humanitarian relief logistics considering maximum allowed distances limitations pp. 427-454

- Armin Cheraghalipour, Saba Farsad and Mohammad Mahdi Paydar
- Measuring social sustainable practices in Middle Eastern airlines: the employees' perspective pp. 455-476

- Rawdha E. AlSuwaidi, Matloub Hussain and Mian M. Ajmal
- Development and validation of service quality scale for Indian telecom sector pp. 477-508

- Arun Kumar Agariya and Jyoti Tikoria
- The impact of ERP systems on operational performance in Lebanese wholesale engineering companies pp. 509-529

- Tony Saleh and Mira Thoumy
- An integrated approach for solving cell formation and intra-cell machine layout problem considering operation sequence and alternative process routing pp. 530-548

- S. Raja
- Green manufacturing in garment industry through the application of fundamental lean tools pp. 549-566

- N. Senthil Prabhu, D. Rajenthirakumar, S.R. Devadasan and R. Gnanaguru
- A conceptual framework to measure operational efficiency of apparel industry in emerging economies pp. 567-580

- Nirma Sadamali Jayawardena
Volume 37, issue 3, 2020
- Improving innovation and performance in professional service outsourcing - an empirical study in emerging market pp. 285-310

- Zuoming Liu
- The mediating role of employee productivity for determining relationship between human resources management factors and cleaner production (case study: Shahid Bahonar Copper Industries Company) pp. 311-319

- Ali Nazeri, Razieh Zarei and Farshid Faraji
- Evaluation of the airport service quality indicators using fuzzy AHP framework: an Indian perspective pp. 320-342

- Chandra Prakash Garg
- Stochastic modelling and analysis of maximum entropy of M X / G /1 queuing system with balking, startup and vacation interruption pp. 343-371

- R.P. Nithya and M. Haridass
- A review of the literature on mixed make-to-stock/make-to-order production systems: major findings and directions for future research pp. 372-406

- Thyagaraj S. Kuthambalayan and Samiran Bera
- Ant lion optimisation algorithm for two stage supply chain network associated with fixed charges pp. 407-425

- P. Manimaran and M.K. Marichelvam
Volume 37, issue 2, 2020
- The management of customer requirements in a product-service system context: a case study in the medical equipment sector pp. 145-169

- Nicolas Haber and Mario Fargnoli
- A comprehensive model to prioritise lean tools for manufacturing industries: a fuzzy FMEA, AHP and QFD-based approach pp. 170-196

- M. Bhuvanesh Kumar and R. Parameshwaran
- An empirical study on Kaizen events in Indian small and medium enterprises pp. 197-219

- Thirumani Muniswami Iyer Venkatesan and Goutam Kumar Kundu
- Performance evaluation methods in the services sector: empirical study in hotels pp. 220-240

- Maria João Cardoso Vieira Machado and Catarina Rosa Nunes
- Analysing brand awareness as a driver for determining brand value: a study in telecommunications service marketing pp. 241-263

- Ananya Rajagopal
- Mapping heritage tourism service quality using the Kano model: a case study of Indian tourism pp. 264-283

- Ashutosh Pandey and Rajendra Sahu
Volume 37, issue 1, 2020
- An integrated mathematical programming model for a dynamic cellular manufacturing system with limited resources pp. 1-26

- Esmaeil Mehdizadeh, Mansour Shamoradifar and Seyed Taghi Akhavan Niaki
- The impact of lean practices on operational performance in the banking sector: an empirical investigation pp. 27-39

- Jamal Ahmed Al-Doori
- Kaizen costing as a culturally-based tool: a Portuguese case-study pp. 40-55

- Amelia Ferreira-da-Silva, José Pereira, José Vale, Vera Morais and Carla Magalhães
- Enhancing the operational performance of mail processing facility layout selection using multi-criteria decision making methods pp. 56-89

- Sengazhani Murugesan Vadivel and Aloysius Henry Sequeira
- Quantifying the factors affecting the 5S implementation in manufacturing organisations using graph theory and matrix method pp. 90-113

- Rajesh Attri, Noor Zaman Khan, Arshad Noor Siddiquee and Zahid A. Khan
- Restoration of manager's work identity in service departments: the role of service operations design pp. 114-132

- Ayham A.M. Jaaron
- Lean supply chain management in garment industry using value stream mapping pp. 133-143

- D. Vasanth Kumar, G. Madhan Mohan and K.M. Mohanasundaram
Volume 36, issue 4, 2020
- A study on the impact of backorder sales on an integrated supply chain pp. 403-424

- K. Ratna Kumar, T. Radha Ramanan and R. Sridharan
- Investigating the role of moderating the quality of working life on the relationship between psychological capital and organisational citizenship behaviour pp. 425-439

- Seyed Hasan Hosseini, Ammar Arabi-Jeshvaghani, Alireza Akbarzadeh and Mohsen Habibi
- Operational efficiency to financial efficiency - a case study on 'apparel sector' in Sri Lanka pp. 440-454

- N.S. Jayawardena
- 'Recycle versus buy' scenarios in manufacturing strategy decisions: an empirical study pp. 455-479

- Shellyanne Wilson
- A Lagrangian-relaxation-based bounding approach for the convoy movement problem in military logistics pp. 480-504

- S.A. Ezhil and Chandrasekharan Rajendran
- Customer-focused supply chain strategy: developing 4Rs framework for enhancing competitive advantages pp. 505-530

- Pankaj M. Madhani
- A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction pp. 531-557

- Kamran Kianfar and Shayan Barafkandeh
Volume 36, issue 3, 2020
- Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction pp. 271-302

- S. Hemapriya and R. Uthayakumar
- Lean management in hospitality: methods, applications and future directions pp. 303-326

- Erwin Rauch, Dominik T. Matt and Christian Linder
- The effect of scenario planning on non-financial performance in Malaysia hotel industry pp. 327-347

- Joshua Teck Khun Loo, Rajendran Muthuvelo, Shaian Kiumarsi and Fadzil Ali
- Models of satisfaction antecedents: a brief review. An integrative literature review of the most discussed satisfaction models in marketing studies pp. 348-359

- Fernando Macieira, Tiago Oliveira and Mitsuru Yanaze
- Nature of effects of dynamics of team control on project team effectiveness in construction project delivery pp. 360-380

- Titus Ebenezer Kwofie, Clinton Ohis Aigbavboa and Ellence Dipolelo Molobela
- Service facilities and hotel performance: empirical evidence from hotel-level data in Thailand pp. 381-402

- Jordi Meya Domínguez and Piriya Pholphirul
Volume 36, issue 2, 2020
- Game theoretical approach to price a product under two-echelon supply chain containing e-tail selling channel pp. 131-160

- Hamed Jafari, Seyed Reza Hejazi and Morteza Rasti-Barzoki
- Service operations in public sector agencies: evidence from NCDMV pp. 161-188

- James B. Martin, Joyendu Bhadury, Kwasi Amoako-Gyampah, Steve Bert and Eugene Murray
- Modelling and optimisation of facility layout problem using firefly algorithm pp. 189-203

- Ferdous Sarwar, Noman H. Chowdhury and Syed Helal Uddin
- Socio-demographic characteristics and the level of importance that consumers attach to services offered in the passenger airline industry pp. 204-227

- Philemon Oyewole
- Operational capabilities, performance, and strategic alignment in Brazilian micro and small enterprises pp. 228-246

- Fernando Luiz Emerenciano Viana and Roger Augusto Luna
- Explore and evaluate organisational culture aspects that affect lean implementation within manufacturing SMEs: the case of Saudi Arabia pp. 247-270

- Abdullah A. Alkhoraif and Patrick McLaughlin
Volume 36, issue 1, 2020
- Hidden structure and value network: shedding light on position assessment pp. 1-19

- Elina Karttunen, Mika Immonen, Mikko Pynnönen and Jouni Koivuniemi
- Implementing lean paradigm in an Indian foundry facility: a case study pp. 20-41

- Sanjiv Kumar Tiwari, Ritesh Kumar Singh and Sharad Chandra Srivastava
- Behavioural operations management - identification of its research program pp. 42-71

- Jure Erjavec and Peter Trkman
- Optimising emergency medical centres location with a response-time-decreasing approach using hybrid methods of optimisation and simulation pp. 72-93

- Ahmad Kamali, Seyed Mojtaba Sajadi and Fariborz Jolai
- Employee perception towards the retention strategy of IT industry in Coimbatore pp. 94-109

- N. Shani and U.S. Senthilkumar
- Critical success factors concerning the management of industrial services pp. 110-129

- Isabelle Confort Machado, Rosley Anholon, Osvaldo Luiz Gonçalves Quelhas, Olívio Novaski and Jefferson De Souza Pinto
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