International Journal of Services and Operations Management

2005 - 2025

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Volume 36, issue 4, 2020

A study on the impact of backorder sales on an integrated supply chain pp. 403-424

K. Ratna Kumar, T. Radha Ramanan and R. Sridharan

Investigating the role of moderating the quality of working life on the relationship between psychological capital and organisational citizenship behaviour pp. 425-439

Seyed Hasan Hosseini, Ammar Arabi-Jeshvaghani, Alireza Akbarzadeh and Mohsen Habibi

Operational efficiency to financial efficiency - a case study on 'apparel sector' in Sri Lanka pp. 440-454

N.S. Jayawardena

'Recycle versus buy' scenarios in manufacturing strategy decisions: an empirical study pp. 455-479

Shellyanne Wilson

A Lagrangian-relaxation-based bounding approach for the convoy movement problem in military logistics pp. 480-504

S.A. Ezhil and Chandrasekharan Rajendran

Customer-focused supply chain strategy: developing 4Rs framework for enhancing competitive advantages pp. 505-530

Pankaj M. Madhani

A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction pp. 531-557

Kamran Kianfar and Shayan Barafkandeh

Volume 36, issue 3, 2020

Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction pp. 271-302

S. Hemapriya and R. Uthayakumar

Lean management in hospitality: methods, applications and future directions pp. 303-326

Erwin Rauch, Dominik T. Matt and Christian Linder

The effect of scenario planning on non-financial performance in Malaysia hotel industry pp. 327-347

Joshua Teck Khun Loo, Rajendran Muthuvelo, Shaian Kiumarsi and Fadzil Ali

Models of satisfaction antecedents: a brief review. An integrative literature review of the most discussed satisfaction models in marketing studies pp. 348-359

Fernando Macieira, Tiago Oliveira and Mitsuru Yanaze

Nature of effects of dynamics of team control on project team effectiveness in construction project delivery pp. 360-380

Titus Ebenezer Kwofie, Clinton Ohis Aigbavboa and Ellence Dipolelo Molobela

Service facilities and hotel performance: empirical evidence from hotel-level data in Thailand pp. 381-402

Jordi Meya Domínguez and Piriya Pholphirul

Volume 36, issue 2, 2020

Game theoretical approach to price a product under two-echelon supply chain containing e-tail selling channel pp. 131-160

Hamed Jafari, Seyed Reza Hejazi and Morteza Rasti-Barzoki

Service operations in public sector agencies: evidence from NCDMV pp. 161-188

James B. Martin, Joyendu Bhadury, Kwasi Amoako-Gyampah, Steve Bert and Eugene Murray

Modelling and optimisation of facility layout problem using firefly algorithm pp. 189-203

Ferdous Sarwar, Noman H. Chowdhury and Syed Helal Uddin

Socio-demographic characteristics and the level of importance that consumers attach to services offered in the passenger airline industry pp. 204-227

Philemon Oyewole

Operational capabilities, performance, and strategic alignment in Brazilian micro and small enterprises pp. 228-246

Fernando Luiz Emerenciano Viana and Roger Augusto Luna

Explore and evaluate organisational culture aspects that affect lean implementation within manufacturing SMEs: the case of Saudi Arabia pp. 247-270

Abdullah A. Alkhoraif and Patrick McLaughlin

Volume 36, issue 1, 2020

Hidden structure and value network: shedding light on position assessment pp. 1-19

Elina Karttunen, Mika Immonen, Mikko Pynnönen and Jouni Koivuniemi

Implementing lean paradigm in an Indian foundry facility: a case study pp. 20-41

Sanjiv Kumar Tiwari, Ritesh Kumar Singh and Sharad Chandra Srivastava

Behavioural operations management - identification of its research program pp. 42-71

Jure Erjavec and Peter Trkman

Optimising emergency medical centres location with a response-time-decreasing approach using hybrid methods of optimisation and simulation pp. 72-93

Ahmad Kamali, Seyed Mojtaba Sajadi and Fariborz Jolai

Employee perception towards the retention strategy of IT industry in Coimbatore pp. 94-109

N. Shani and U.S. Senthilkumar

Critical success factors concerning the management of industrial services pp. 110-129

Isabelle Confort Machado, Rosley Anholon, Osvaldo Luiz Gonçalves Quelhas, Olívio Novaski and Jefferson De Souza Pinto

Volume 35, issue 4, 2020

Analytical evaluation of relation between alignment and performance in service triads – three differing contexts pp. 399-420

Mohan Gopalakrishnan and Srimathy Mohan

Gender and worker productivity issues associated with sport betting from an ethical perspective pp. 421-439

Amber A. Smith-Ditizio, Leslie Graham, David L. Nichols and Kerry S. Webb

Decision-making improvement in petroleum rigs: a service assessment pp. 440-460

Cláudio Benevenuto De Campos Lima, Rodrigo Nunes Ferreira, Danilo Garbazza Vieira, José Francisco Tebaldi De Castro, Gilson Brito Alves Lima and Julio Cesar De Faria Alvim Wasserman

Sourcing analytics for evaluating and selecting suppliers using DEA and AHP: a case of the aerospace company pp. 461-481

Seong-Jong Joo, Bradley C. Boehmke, Hokey Min and Ozden Bayazit

Towards a new model of work passion pp. 482-503

Waed Ensour, Dia Zeglat and Hadeel Al-Maaitah

Supply chain risk management and the role of project managers: a comparative analysis of US and Japanese firms pp. 504-527

Takashi Shimizu, Kihyun Park, Youngwon Park and Mark H. Haney

Inventory model optimisation for a closed-loop retailer-manufacturer-supplier system with imperfect production, reworks and quality dependent return rate pp. 528-556

Anindya Rachma Dwicahyani, Eva Kholisoh, Cucuk Nur Rosyidi, Pringgo Widyo Laksono and Wakhid Ahmad Jauhari

Volume 35, issue 3, 2020

Socio-economic determinants of support and brand value perception: a survey of microfranchisees pp. 269-288

Mariângela Carli Santiago, Andrea Giovani Lanfranchi, Pedro Lucas De Resende Melo, Julio Araujo Carneiro-da-Cunha and Renato Telles

Identification and ranking of factors affecting customer loyalty – a case study: Mehre-e-Eghtesad bank customers pp. 289-306

Ali Nazeri, Mohsen Ebrahimi and Rahman Soofifard

Identification and empirical characterisation of flight arrival variation and the impact on departure punctuality pp. 307-320

Jenaro Nosedal-Sánchez, Miquel Angel Piera-Eroles and Diederik Lebbink

Feedback mode preference and performance improvement with a handheld scanning device pp. 321-338

Elizabeth Copeland Beckham, Reuben F. Burch, Lesley Strawderman, Kari Babski-Reeves, Linkan Bian and Katherine King

Modelling patient satisfaction in healthcare pp. 339-358

Sanjeev Bordoloi

Indian public distribution system in a supply chain perspective: a critical review and the way forward pp. 359-397

Ajay Bohtan, K. Mathiyazhagan and Prem Vrat

Volume 35, issue 2, 2020

Healthcare relational coordination: a review on parameter selection for modified high performance work practices pp. 137-158

T. Kamatchi and P.L.K. Palaniappan

Lean strategies to overcome low volume and high variety for enhanced delivery performance pp. 159-171

G.M. Ramachandran and S. Neelakrishnan

Women's emotional intelligence and power structure in family (case study: school teachers of Khoy City) pp. 172-188

Seyed Hasan Hosseini, Yaser Sayadi, Mahdi Samimi and Ali Darikandeh

Case study of SAP implementation in a corporation network plant pp. 189-206

Zach Bochek and David L. Olson

Strategy for enhancing ferry service in Ceuta Port pp. 207-222

Iñigo L. Ansorena and César López-Ansorena

E-banking service quality and customer satisfaction: an exploratory study on India pp. 223-247

Shivani Sardana and V.N. Bajpai

Distribution of profit in a smart phone supply chain under isoelastic demand pp. 248-267

Pradipta Patra

Volume 35, issue 1, 2020

A neural networks model for green supplier selection pp. 1-11

Hansa Lysander Manohar and R. Ganesh Kumar

Waste management by application of quality control tools in the manufacturing industry – a case study pp. 12-35

Jagdeep Singh, Harwinder Singh, Deepinder Singh and Vinod Kumar

Carsharing customer demand forecasting using causal, time series and neural network methods: a case study pp. 36-57

Elnaz Moein and Anjali Awasthi

Impact of consumer education and knowledge on purchase intentions within services industry: a study of symbiotic analysis in Mexico pp. 58-77

Rajagopal and Ananya Rajagopal

Work life balance of women labours in Tannery Industry – a comparative empirical study pp. 78-99

S. Prithi and A. Vasumathi

An effective model and algorithm for two-stage assembly flow shop problems pp. 100-114

Mina Mahabadpour, Bahman Naderi and Mohammad Mohammadi

Modelling the drilling crew induced process disruption factors using an ISM – MICMAC approach pp. 115-135

Gowri Rajagopal and Raju Ramasamy