International Journal of Services and Operations Management

2005 - 2025

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Volume 8, issue 4, 2011

Study of one way product substitution on supply chain performance pp. 405-417

Srikanta Routroy, T. Prashanth and Ravi Sankar Ippili

Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison pp. 418-432

Ji Cheng Zhu, Ramakrishnan Ramanathan and Usha Ramanathan

Can organisations disrupt and expand from their core to sustain their operations? pp. 433-448

Kaushik Sridhar

Supply chain benefits from consortia e-marketplaces: a case study of AeroDefence pp. 449-470

Michael Johnson

Determining improvement priorities of public leisure facilities by revised Importance–Performance Analysis pp. 471-486

Hui-Hsien Hsu, Chi-Fan Lin and Yi-De Liu

Adoption of six-sigma concept in New Product Development: a literature survey and analysis pp. 487-515

M. Natarajan, V. Senthil, S.R. Devadasan, N. Vijay Mohan and P.R. Shalij

Flexible Manufacturing System selection based on grey relation under uncertainty pp. 516-534

Prasant Ranjan Dhal, Saurav Datta and S.S. Mahapatra

Volume 8, issue 3, 2011

Insights into integration for supply chain redesign in service and product-focused firms pp. 260-282

David D. Dobrzykowski, Oanh T. Tran and Paul Hong

Green Supply Chain Management orientation and firm performance: evidence from South Korea pp. 283-304

Jin Hwan Kim, Sunhee Youn and James Jungbae Roh

Self-Service Technologies (SSTs): determinants of adoption and its post-usage outcomes from a focal company perspective pp. 305-321

Mark Yang and Ki-hyun Park

Classification of mass customisation: a Socio-Technical System perspective pp. 322-334

Y. Park and A.Y. Nahm

Effective implementation of Communities of Practices (CoPs) in a knowledge habitat: a case study of Samsung Electronics pp. 335-346

Gyewan Moon, Chungshin Park, Dong K. Yoo and Sukbong Choi

High-speed surface transportation corridor: a conceptual framework pp. 347-364

Udayan Nandkeolyar, Oanh T. Tran and Woosang Hwang

Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan pp. 365-389

Soon W. Hong and Cheng-Li Huang

Process architecture impact: a comparative study of two glass industries pp. 390-403

Junichi Tomita, YoungWon Park and Paul Hong

Volume 8, issue 2, 2011

Creating value for the business service buyer through modularity pp. 127-141

Pauliina Ulkuniemi and Saara Pekkarinen

An analysis on enhancing service delivery in the United States Coast Guard pp. 142-163

Tad Drozdowski and Tugrul U. Daim

Utilisation of new technologies: a state-of-art-review and future prospective pp. 164-190

Harwinder Singh and J.S. Khamba

Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations pp. 191-221

Alan D. Smith

The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b pp. 222-256

Israel Boxer and Gábor Rekettye

Volume 8, issue 1, 2011

Shrinking-release window movie releases: potential impacts on best business practices pp. 1-26

Alan D. Smith

AQUA: Analytical model for evaluation and selection of Third-Party Logistics service provider in supply chain pp. 27-45

R. Rajesh, S. Pugazhendhi, K. Ganesh and C. Muralidharan

Managing Supply Chain Flexibility using an integrated approach of classifying, structuring and impact assessment pp. 46-75

Dileep More and A. Subash Babu

Co-creation and the new marketing mix as an innovative approach for enhancing tourism industry competitiveness in Egypt pp. 76-91

Mohammed I. Eraqi

Performance analysis of Virtual Cellular Manufacturing: a simulation study pp. 92-107

R. Jayachitra and P.S.S. Prasad

Supplier selection in Supply Chain Management: a fuzzy multi-criteria decision-making approach pp. 108-126

Sreekumar and S.S. Mahapatra

Volume 7, issue 4, 2010

Six Sigma implementation in the service sector: notable experiences of major firms in the USA pp. 401-418

Yasin Ozcelik

Organisational design alternatives within international operations networks: a transaction cost perspective pp. 419-439

Michel Leseure

DOLADMAICS: a model for implementing Lean Six Sigma in contemporary SMEs pp. 440-464

S. Michael Gnanaraj, S.R. Devadasan, R. Murugesh and P.R. Shalij

An AHP framework of supplier evaluation with reference to high-value and critical items: a case study pp. 465-482

Debadyuti Das and Deepak Barman

Strategic marketing as a managerial approach for enhancing the competitiveness of the tourism business sector in Egypt pp. 483-500

Mohammed I. Eraqi

A multicriteria decision model for the selection of supply chain management software pp. 501-533

Gunjan Soni and Rambabu Kodali

Volume 7, issue 3, 2010

The strategic concerns of quality assurance: case studies of large reputable firms in the service sector pp. 275-299

Alan D. Smith

Manufacturing cell formation using graph decomposition pp. 300-316

A. Manimaran, G. Prabhakaran, P. Venkumar and R. Sudhakara Pandian

Optimal staffing policy for queueing systems with cyclic demands pp. 317-332

Pen-Yuan Liao

Determining satisfaction through customer-perceived service quality and value: evidence from Ethiopian Telecommunications pp. 333-350

Rakshit Negi

A multicriteria decision model for supplier selection in portfolios with interactions pp. 351-377

Mohammad Hossein Khakbaz, Amir Hossein Ghapanchi and Madjid Tavana

FMS selection based on area method under fuzzy environment pp. 378-399

S.S. Mahapatra and R.K. Das

Volume 7, issue 2, 2010

Automobile choices within e-commerce, technology innovation and current financial environments pp. 143-176

Alan D. Smith

Bridging sales and service quality functions in retailing high-technology consumer products pp. 177-199

Prof Rajagopal

The influence of banks' advice to SMEs on customer satisfaction: the case for regulation pp. 200-214

Bjorn Berggren, Nicolaus Lundahl, Lars Silver and Fatima Vegholm

An approach to the minimisation of makespan in the textile industry using ant colony optimisation pp. 215-230

R. Amuthakkannan, C.K. Babu and S.M. Kannan

The effect of scheduling policies on operating room overtime performance pp. 231-251

Alper Murat and Bimal Nepal

Technological capability building in Indian manufacturing industry: an empirical study on the role of technology adoption and adaptation process pp. 252-274

A.P.S. Sethi, J.S. Khamba, Professor Sushil and R. Kiran

Volume 7, issue 1, 2010

Service quality programme developments and lean management aspects: a multi-case study pp. 1-23

Alan D. Smith

A graph-theoretic approach to evaluate the intensity of barriers in the implementation of FMSs pp. 24-52

Tilak Raj, Ravi Shankar, Mohammed Suhaib and R.A. Khan

Assessing the efficiency of hospitals operating under a unique owner: a DEA application in the presence of missing data pp. 53-75

Caglar S. Aksezer and James C. Benneyan

A genetic algorithm approach to generate an integrated multiplant aggregate production-distribution plan pp. 76-96

P. Ashoka Varthanan, N. Murugan and G. Mohan Kumar

Supply chain management consulting: a qualitative empirical study of market segments and dynamics pp. 97-111

Stephan M. Wagner and Andreas F. Breiter

Minimising makespan on a single heat-treatment furnace in the steel casting industry pp. 112-142

M. Ramasubramaniam, M. Mathirajan and V. Ramachandran