International Journal of Services and Operations Management

2005 - 2025

From Inderscience Enterprises Ltd
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Volume 21, issue 4, 2015

Twenty years research on lean management in services: results from a meta-review pp. 389-419

Michael Leyer, Leonid Vogel and Jürgen Moormann

Studying the impact of challenges training system on effectiveness of human resources management practices (case study: Iran's petrochemical industry) pp. 420-434

Hadi Teimouri, Mansour Moazami and Kouroush Jenab

A mathematical programming model for a multi-objective supplier selection and order allocation problem with fuzzy objectives pp. 435-465

Nima Kazemi, Ehsan Ehsani, Christoph H. Glock and Kurt Schwindl

Estimating overall equipment effectiveness for continuous production lines: with a case study in Esfahan Steel Company pp. 466-478

Arash Shahin and Noushin Ghofrani Isfahani

Three level supply chain model with variable demand rate under partial trade credit policy pp. 479-503

Narayan Singh, Bindu Vaish and S.R. Singh

Conceptual approach for value driven performance in servitising companies pp. 504-531

Riham Adel and Stefan Alexander Wiesner

Volume 21, issue 3, 2015

Using means-end chains and hierarchical value maps in leisure winery tourism values for Taiwanese and Chinese tourists pp. 265-288

Tsu-Ming Yeh, Shu-Nui Wu and Mei-Yuan Jeng

An integration of SERVQUAL dimensions and logistics service quality indicators (A case study) pp. 289-309

Reza Ahmadi Kahnali and Ahmad Esmaeili

Proposing a model for optimising planned lead-times and periodicity in MRP systems under uncertainty pp. 310-331

Haibatolah Sadeghi, Ahmad Makui, Mehdi Heydari and Amir Hossein Ghapanchi

Perceived barriers to e-commerce adoption in SMEs in developing countries: the case of travel agents in Egypt pp. 332-353

Mohamed Abou-Shouk and Mohammed I. Eraqi

The visiting motivation, perceived value and future behavioural intentions of winery tourists pp. 354-369

Tsu-Ming Yeh and Mei-Yuan Jeng

The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study pp. 370-388

A. Vasumathi and R. Subashini

Volume 21, issue 2, 2015

Using VAR for strategic capacity allocation: an airline perspective pp. 127-149

Steven Leon, Joseph Szmerekovsky and Denver Tolliver

A framework for service quality improvement in multi-stage processes pp. 150-174

Sheila Roy and Indrajit Mukherjee

The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry pp. 175-186

Fan-Yun Pai

Development of a methodology to evaluate lean remanufacturing characteristics in a manufacturing organisation pp. 187-199

S. Vinodh, C. Vasantha Kumar and K.J. Manjunatheshwara

Alternative energy supply chain management issues: wind generation considerations in Ohio pp. 200-216

Alan D. Smith

A unique support vector regression for improved modelling and forecasting of short-term gasoline consumption in railway systems pp. 217-237

Ali Azadeh, Azam Boskabadi and Shima Pashapour

Strategy for supplier development program implementation: a case study pp. 238-264

Srikanta Routroy and C.V. Sunil Kumar

Volume 21, issue 1, 2015

Optimisation of multi-stage supply chain systems by integrated simulation-variable neighbourhood search algorithm pp. 1-26

Ali Azadeh, Ali Zahedi Anaraki, Sara Motevali Haghighi, Zahra Jiryaei and Fatemeh Nadarlou

Measuring brand equity of cosmetic chain stores by hybrid multiple criteria decision making methods pp. 27-49

Tsu-Ming Yeh and Pei-Ling Hsieh

Service quality dimensions: an empirical investigation of commercial banks in India using SERVQUAL pp. 50-72

Hitesh Arora and Padmasai Arora

Exploring the relationship between efficiency of inventory management and firm performance: an empirical research pp. 73-86

Khaled Elsayed

Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement pp. 87-111

M. Sridhar and P. Ganesan

The effects of lean production and Six Sigma on sustainable competitive advantage with moderation of suitable resources pp. 112-125

Amir Samarrokhi, Kouroush Jenab and Philip D. Weinsier

Volume 20, issue 4, 2015

Option contract application in emergency supply chains pp. 385-397

Masoud Rabbani, Hamed Vafa Arani and Hamed Rafiei

Proposing a method for implementing business process re-engineering pp. 398-417

Fereshteh Mashhadi, Adel Azar and Arash Shahin

Developing scenario-based robust optimisation approaches for the reverse logistics network design problem under uncertain environments pp. 418-440

Reza Babazadeh, Fariborz Jolai and Jafar Razmi

Developing a self-diagnostic framework for assessing service excellence pp. 441-460

Muhammad Asif and Matthias H.J. Gouthier

Application of lean construction principles to reduce construction process waste using computer simulation: a case study pp. 461-480

Amin Nikakhtar, Alireza Abbasian Hosseini, Kuan Yew Wong and Amir Zavichi

Factors effective on entrepreneurship in small and medium enterprise pp. 481-500

Abolfazl Rohani, Elham Keshavarz and Arezu Keshavarz

Volume 20, issue 3, 2015

Evaluating alternatives of product design: a multi criteria group decision making approach pp. 271-288

Dira Ernawati, I. Nyoman Pujawan, I. Made Londen Batan and Maria Anityasari

Analysing the performance of emergency department by simulation: the case of Sirjan Hospital pp. 289-301

Zahra Sepehri, S. Mohammad Arabzad and Seyed Mojtaba Sajadi

Capabilities as components of competitive strategy in the Portuguese service sector pp. 302-319

Carlos Gomes, Mahmoud M. Yasin and Michael H. Small

Simulation optimisation of total cost in M/G/C retrial queuing systems with geometric loss, feedback and linear retrial policy pp. 320-337

Ali Azadeh, Seyedeh Salimian Rizi, Mohammad Abdollahi, Ehsan Fathi and Seyed Hamed Mahmoudi

A benchmarking approach for supply chain risk management pp. 338-357

Srikanta Routroy and Arjun Shankar

Integrating two-agent scheduling and order acceptance problems to maximise total revenue by bounding each agent penalty function pp. 358-384

Mohammad Reisi-Nafchi and Ghasem Moslehi

Volume 20, issue 2, 2015

Determinants of service quality in education: service provider's perspective and academician's perspective pp. 141-164

Juhi Kamakoty, Nagendra Sohani and Neena Sohani

A new approach to open vehicle routing problem with time window considering vehicle age and monetary value pp. 165-187

Masoud Rabbani, Mohammad-sadegh Ziaei and Aschkan Omidvar

A fuzzy control system to adjust the number of cards in a CONWIP-based manufacturing system pp. 188-206

Paolo Renna

Project risk management using fuzzy failure mode and effect analysis and fuzzy logic pp. 207-227

Emad Roghanian, Nazanin Moradinasab, Elham Nabipoor Afruzi and Rahman Soofifard

A single-vendor multi-buyer integrated model with stock- and price-dependent demand under consignment stock policy pp. 228-245

P. Mandal and B.C. Giri

A novel algorithm for virtual cellular manufacturing considering real life production factors pp. 246-269

Dhanraj P. Tambuskar, B.E. Narkhede and S.S. Mahapatra

Volume 20, issue 1, 2015

Robust scheduling for flexible job shop problems with random machine breakdowns using a quantum behaved particle swarm optimisation pp. 1-20

Manas Ranjan Singh, S.S. Mahapatra and Ratikanta Mishra

Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL pp. 21-42

Pei-Ling Hsieh and Tsu-Ming Yeh

A new multi-objective model for supplier selection pp. 43-58

Seyed Farid Shaikhahmadi, Rahman Soofifard, Seyed Fuad Qurayshi and Fariborz Jolai

Improvement of customer response time using Lean Office pp. 59-85

Vanessa Fitri Sabur and Togar Simatupang

A review of DEA-based resource and cost allocation models: implications for services pp. 86-101

Sheneeta W. White and Sanjeev K. Bordoloi

Modelling and solving of a lot sizing problem for multiple items and multiple periods with shortage pp. 102-117

Nasim Ganjavi, Reza Tavakkoli-Moghaddam and Seyyed Mojtaba Sajadi

Kanban and value stream mapping analysis in lean manufacturing philosophy via simulation: a plastic fabrication (case study) pp. 118-140

Mahdi Sabaghi, Reza Rostamzadeh and Christian Mascle