International Journal of Services and Operations Management

2005 - 2025

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Volume 41, issue 4, 2022

Building supply chain resilience in supply chain disruption: the role of organisational ambidexterity pp. 381-403

Nishant Agrawal and Rajesh Kumar Jain

How to increase access to kidney transplantation: the analysis of a Brazilian public hospital through operations management pp. 404-430

Ana Carolina Pereira De Vasconcelos Silva, Thaís Spiegel, Luiz Felipe Scavarda and Augusto Da Cunha Reis

Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry pp. 431-443

Shaman Gupta and Pankaj Chandna

Customer satisfaction and loyalty in Malaysian resort hotels: the role of empathy, reliability and tangible dimensions of service quality pp. 444-462

Si Ni Yeong, Dan Knox and Guru Prabhakar

Web analytics applications, opportunities and challenges to online retail in India pp. 463-485

Vikas Kumar and Ogunmola Gabriel Ayodeji

Prioritisation of barriers in implementing sustainable practices in public healthcare sector: an integrated DEMATEL, ISM and PROMETHEE model pp. 486-513

E.N. Anilkumar, R. Sridharan and P.N. Ram Kumar

Volume 41, issue 3, 2022

Multi-manned assembly line balancing using exact solution approach - a case study of a tricycle assembly line pp. 241-259

Ashish Yadav and Sunil Agrawal

Simulation of cutting corners chain in healthcare services pp. 260-278

Ali Alizadeh-Zoeram, Alireza Pooya, Zahra Naji-Azimi and Ali Vafaee-Najar

Strategic service innovation in the sports industry: case of the Korean Professional Baseball League pp. 279-295

So Ye Yang and Paul Hong

A fuzzy mathematical programming model for sustainable supply chain under competition and uncertainty environment pp. 296-323

Mojtaba Aghajani, Abdol Hamid Safaei Ghadikolaei, Hasan Ali Aghajani and Mohammad Valipour Khatir

Blood supply chain: the impact of facility location and inventory allocation decisions for non-blood inventories - analytical case study pp. 324-342

Mohan Gopalakrishnan and Srimathy Mohan

Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation: an empirical study pp. 343-356

Nikhil Agrawal, Dhruv Sangwan and H. Mahesh Prabhu

Modelling queues at ferry stations: principles and application pp. 357-368

Iñigo L. Ansorena

Work-life balance of women professionals: impact and implications pp. 369-380

Sangita Dutta Gupta and Mafruza Sultana

Volume 41, issue 1/2, 2022

Assessing the degree of perceived risk in adoption of mobile payment system by retailers in India pp. 8-29

Bharti Ramtiyal, Deepak Verma and Ajay Pal Singh Rathore

Quality assessment of Brazilian fast-food business services pp. 30-58

Ana Carla De Souza Gomes Dos Santos, Thamirys Da Silva Sena Souza, Letícia Ali Figueiredo Ferreira, Sérgio Augusto Faria Salles, Layanne Andrade Mendonça and Augusto Da Cunha Reis

Markov analysis of academic performance of students in higher education: a case study of an engineering institution pp. 59-81

K.K. Eldose, B.D. Mayureshwar, K. Ratna Kumar and R. Sridharan

The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq pp. 82-101

Sami Abdullah Kadhim and Md Fauzi Bin Ahmad

Completion time variance and the product rate variation problem pp. 102-113

Amrutha Renganathan and G. Srinivasan

A multi-objective mathematical model for the design of a closed cycle green distribution network of mass consumption products pp. 114-141

John Willmer Escobar, José Luis Ramírez Duque, Alejandro López Vélez and Mauricio Aguilar

Distribution channel coordination in green supply chain management in the presence of price premium effects pp. 142-162

Tatavarty Guru Sant

Analysis of post-harvest supply chain impediments for rural employability and waste reduction pp. 163-183

Rahul Priyadarshi, Srikanta Routroy and Girish Kant Garg

Supply chain contracts with price and effort dependent demand pp. 184-202

S. Yamini

Using time motion study to identify the determinants of patient satisfaction and impact of long appointment wait time: an empirical case of radiology department pp. 203-223

Amandeep Dhaliwal

Modelling a multi-objective problem for emergency response in disaster management: emphasising on mitigating the impact of the delay in the crisis severity pp. 224-240

Mohd Anuar Arshad, Arshad Mahmood, Muhammad Salman Shabbir, Ahmed Faisal Siddiqi, Mazhar Abbas and Gadir Sleimany

Volume 40, issue 3, 2021

Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique - with a case study in the steel industry pp. 305-323

Arash Shahin, Nahid Aminsabouri and Kamran Kianfar

A review on methods for materials planning and control in healthcare organisations pp. 324-345

Najla Alemsan, Guilherme Luz Tortorella, Alejandro Mac Cawley and Rapinder Sawhney

Comparison of demographic, geographic, psychographic and behavioural approach to customer segmentation pp. 346-371

Peter Madzík, Karol Čarnogurský, Miroslav Hrnčiar and Dominik Zimon

A framework for enhancing the fresh food retail supply chain performance: evidence from India pp. 372-406

Rose Antony, Vivekanand B. Khanapuri and Karuna Jain

Antecedents of investor sentiment in Jordan market: exploratory study via the structural equation modelling approach pp. 407-425

Mohammed Iqbal Al-Ajlouni and Nawaf Alghusin

Employee loyalty on organisational success - an empirical study pp. 426-444

A. Vasumathi, Stephan Thangaiah Is, Anand Kumar D and Rajesh Mamilla

Volume 40, issue 2, 2021

Project success in international development projects: the case of Lebanon pp. 143-169

Mira Thoumy, Ghassan Beyrouthy and Chantal Souaid

Exploring the link between inventory and working capital through variability reduction across a food-based CPG supply chain - an empirical case study pp. 170-187

Mohan Gopalakrishnan and Srimathy Mohan

Relationship between government and public sector universities in the perspective of agency theory: a brief review pp. 188-202

Zaheer Abbas, Abd Rahman Bin Ahmad, Muhammad Saeed Shahbaz and Muhammad Mujtaba Asad

'Attitudinal and behavioural' loyalty toward green buildings among generations from baby boomers to Z pp. 203-216

Osama A. Abdelkader and Sherif Attallah

The impact of institute size on the relationship between technological, organisational factors and ERP usage: a moderation analysis of Indian higher educational institutes pp. 217-252

Pratima N. Dabholkar and Hema Date

A dynamic literature review on 'lean and agile' supply chain integration using bibliometric tools pp. 253-285

Ibrahim Oluwole Raji, Tommaso Rossi and Fernanda Strozzi

Lean practices and the adoption of digital technologies in production pp. 286-304

Robin Von Haartman, Lars Bengtsson and Camilla Niss

Volume 40, issue 1, 2021

Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause pp. 1-22

Muhammad Rosiawan, Moses Laksono Singgih and Erwin Widodo

Measuring effectiveness of ticketing services of public transportation pp. 23-46

Govind Nath Srivastava and Harsh Purohit

An optimisation approach for simulation operator allocation and job dispatching rule in a cellular manufacturing system pp. 47-67

Saeid Jafarzadeh Ghoushchi and Ali Abbasi

State of art review on strategies, tools and indicators of sustainable manufacturing pp. 68-86

R.M. Thirupathi, S. Vinodh and S. Dhanasekaran

Comparison of discrete and continuous travel time models for a multi-aisle AS/RS under different operating conditions pp. 87-108

Vishwesh Singbal and Gajendra Kumar Adil

Analysing the sustainability of plastic part manufacturing supply chain using matrix-digraph-based approach pp. 109-141

K. Sivakumar, R. Jeyapaul, K.E.K. Vimal and V. Raja Sreedharan

Volume 39, issue 4, 2021

Pre-training analysis for student's placement training using hendecagonal fuzzy number with similarity measure pp. 451-476

M. Revathi and M. Valliathal

A quantitative exploration of service brand avoidance and its antecedents pp. 477-494

Pierre Mostert, Sotira Petrou, Daniel J. Petzer and Adele Berndt

Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth pp. 495-527

Fayiz Shrafat, Dia Zeglat, Waed Ensour and Nael Mosa Sarhan

Assessment of operational performance indicators from dual perspectives: traditional versus contextual pp. 528-540

Adenike Aderonke Moradeyo

Relationship between service quality, consumer values, satisfaction and loyalty: an empirical study of a shopping mall pp. 541-562

Domingos Fernandes Campos, Kelson Wagner Da Silva Barros, Lieda Amaral De Souza and Julio Cesar Ferro De Guimarães

Developing dimensions of the marketing-operations alignment construct pp. 563-582

Kedwadee Sombultawee and Sakun Boon-itt

A two period lot sizing and pricing model for a perishable/seasonal item pp. 583-599

Prakash Abad

Volume 39, issue 3, 2021

A case of 55 years of servitisation in the frozen concentrated orange juice industry pp. 301-315

Silvio R.I. Pires, João Batista De Camargo Junior and Pedro Domingos Antoniolli

Big data project management by agile approach: in the case of the Seoul Metropolitan City Owl Bus pp. 316-336

Sung Hyun Kim, Chang Ik Song and Kyung Hoon Yang

A decision problem for bank branch site selection: a GIS mapping perspective with maximal covering location problem: a case study of Isfahan, Iran pp. 337-361

Zahra Namazian and Emad Roghanian

Horizontal collaboration in oligopoly supply chain pp. 362-376

Sonu Rajak, P. Parthiban and R. Dhanalakshmi

Nursing service planning for the satisfaction of patients: models and algorithms pp. 377-398

Seyed Sirvan Sharifi, Mahdi Yousefi Nejad Attari, Ali Ebadi Torkayesh and Ensiyeh Neishabouri Jami

Value stream mapping, a tool for optimum implementation of systemic lean intervention: a case study of a livestock commercial farm in Nigeria pp. 399-414

Daniel E. Ufua, Ayodotun Ibidunni, Mosunmola Olufunmi Akinbode, Chinyerem Grace Adeniji and Busola Elizabeth Kehinde

Sustainable product development of tablet device using environmental conscious QFD - weighted decision matrix evaluation: a case study pp. 415-437

K.J. Manjunatheshwara and S. Vinodh

New realities in services: challenges and opportunities pp. 438-450

Pratap Chandra Mandal

Volume 39, issue 2, 2021

A deterministic inventory model of aluminium refreshment cans in reverse supply chain pp. 151-180

Sasmita Mohapatra, Ajay Kumar Behera, Rabindra Narayan Mahapatra, Harish Chandra Das and Malay Kumar Pradhan

A mathematical model for pollution and cost optimised logistics based on environmental vehicle standards for SMEs pp. 181-211

Anand Jaiswal, Cherian Samuel and G. Abhishek Ganesh

The complementarity of lean manufacturing practices with importance-performance analysis: how does it leverage inventory performance? pp. 212-234

Gusman Nawanir, Yudi Fernando and Kong Teong Lim

Working capital models: a generic framework pp. 235-261

Lotta Lind, Timo Kärri, Veli Matti Virolainen and Sari Monto

Facility layout problem by integration of AHP and computer simulation with DEA pp. 262-282

Saeedeh Ketabi, Mahsa Ghandehari and Mehdi Poormostafa Khoshkrodi

On the impact and sustainability of health information exchanges in the hospital supply chain pp. 283-299

Henry Aigbedo

Volume 39, issue 1, 2021

The home care districting problem: an application to family clinics pp. 1-25

Olavo Alves Diogo, Eduardo Raupp De Vargas, Peter F. Wanke and Henrique Correa

The role of TQM in education: an empirical investigation of preparatory schools of Iraq pp. 26-36

Sami Abdullah Kadhim and Md Fauzi Bin Ahmad

Managing operations in professional service organisations - identifying roles and tasks of professionals and managers in courts pp. 37-61

Tiina Puolakka, Petra Pekkanen and Timo Pirttilä

An empirical study on supply chain management practices within the hotel segment in Spain using an artificial intelligence technique pp. 62-80

Luís E. Carretero Díaz, Alba Araujo Abreu, Pablo García Estevez and Silvio R.I. Pires

The path to digital transformation: overcoming prejudice in the digital era with service operations pp. 81-97

João Reis and Nuno Melão

Optimal inventory management system for deteriorating items with linear demand, shortages and partial backlogging in a triangular fuzzy setup pp. 98-120

Saurabh Srivastava and Rakesh Kumar Bajaj

Connecting business centres and establishing central nodal centres considering distance, population and real GDP as weights using the Weiszfeld algorithm and concept of minimum cost spanning tree - an analysis pp. 121-149

A. Baskar, M.A. Sai Balaji, N. Nithyanandan and A. Krishnamoorthy