International Journal of Services and Operations Management

2005 - 2025

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Volume 44, issue 4, 2023

Tendency to innovate as the mediator of knowledge management and business performance pp. 443-459

Morteza Raei Dehaghi, Ali Chitsaz Esfahani and Seyed Hasan Hosseini

Linking supply chain disruptions and manufacturing firms' operational performance in a developing country context pp. 460-491

Adenike Aderonke Moradeyo, Adegoke Oke and Obinna S. Muogboh

Empirical analysis of the impact of country-level corporate governance on starting a business in Asian countries pp. 492-519

Faozi A. Almaqtari, Mohd. Shamim and Anwar Ahmad

Organisational forgetting in organisations: identifying the causes and contexts using thematic analysis method pp. 520-539

Akbar Hassanpoor, Saeed Jafarinia, Yousef Vakili and Seyyed Javad Marashi

A fuzzy inventory model for Gompertz deteriorating items with cubic demand and shortages under the fully backlogged condition pp. 540-560

K. Senbagam and M. Kokilamani

Import substitution as the most important strategic target of the state pp. 561-570

O.N. Bykova, A.P. Garnov, V.L. Abramov, D.E. Morkovkin and I.O. Protsenko

Integrated grey entropy and COPRAS methods for machine selection decision problem pp. 571-586

Elif Çirkin, Aşkın Özdağoğlu, Imran Patel and Mukund Nilakantan Janardhanan

Volume 44, issue 3, 2023

Lean operations and competitive advantage in the pharmaceutical industry pp. 293-316

Abdel-Aziz Ahmad Sharabati

Challenges of applying the contract integrated project delivery method in construction industry projects based on the knowledge-intensive service pp. 317-354

Mohammadjavad Nasiri Jahroudi, Mehdi Nani, Ebrahim Safa and Ehsan Sadeh

The influence of branding and communication on the perception of value: a study from the perspective of medical tourism services pp. 355-367

Bruno Barbosa Sousa and Gisela Maria Alves

Robustness in production systems – findings from a systematic literature review pp. 368-389

Christian Stockmann and Herwig Winkler

The influence of DevOps practices in ITSM processes pp. 390-407

João Faustino, Rúben Pereira and Miguel Mira da Silva

Model for spotting and eliminating non-value adding activities: a theoretical foundation for applying lean strategies in conventional manufacturing engineering organisations pp. 408-425

D. Ramesh Kumar, S.R. Devadasan and D. Elangovan

Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM pp. 426-441

Pardeep Gupta and Ankesh Mittal

Volume 44, issue 2, 2023

Strategic planning for environmental sustainability in supply chains: an ISM and MICMAC approach pp. 149-172

Saheim Khalaf Al-Josaiman, Faisal Talib and Mohd. Nishat Faisal

Supply chain considerations in digital strategies, e-procurement and CRM pp. 173-195

Alan D. Smith

Planned organisational change and organisational commitment-to-change: the moderating role of leader-member exchange pp. 196-213

Kah Chun Cheong, May Chiun Lo, Abang Azlan Mohamad and T. Ramayah

Critical business design factors in the internet of things service supply chain: a review and typology pp. 214-237

Luke Treves, Mikko Pynnönen and Mika Immonen

Digital bank accounts and digital credit cards: extending UTAUT2 to FinTech's services in Brazil pp. 238-269

Érico Aurélio Abreu Cardozo, Juliana Maria Magalhães Christino and Ana Carolina Paiva de Carvalho

Application of lean techniques and simulation to improve efficiency of the oncology department pp. 270-292

Sergio Fichera, Antonio Costa, Roberto Rosario Corsini and Vincenzo Parrinello

Volume 44, issue 1, 2023

Relationship between downsizing and organisational performance: serial mediation effect of employee morale and tolerance to ambiguity pp. 1-20

G.N. Sumathi and I.S. Stephan Thangaiah

Railway construction project risk assessment techniques: systematic literature review pp. 21-42

Tesfaye Gashaw and Kassu Jilcha

A strategic assessment and evaluation of the major factors behind the high failure rate of many restaurants in the city of Beirut-Lebanon pp. 43-61

Laurent B. Yacoub and Atef H. Harb

Evaluation of key enablers of green supply chain management in Indian manufacturing industries: a fuzzy approach pp. 62-92

Kaibalya Nayak, Deepak Singhal, Sushanta Tripathy and Biswajit Mohapatra

Managing a green supply chain: role of communication, collaboration, learning and trust pp. 93-114

Sundus Chishti and Salma Ahmed

Role of artificial intelligence in the enabling sustainable supply chain management during COVID-19 pp. 115-135

Muhammad Usman Tariq

The execution of worker layoff disputes verdicts at the industrial relationship courts in Indonesia pp. 136-148

Neni Vesna Madjid, Saldi Isra, Kurnia Warman, Mardenis and Hilaire Tegnan

Volume 43, issue 4, 2022

The drivers of success in new-service development: rough set theory approach pp. 421-439

Mahmoud Dehghan Nayeri, Moein Khazaei and Dania Abdolahbeigi

E-government use and rebuilding trust: satisfaction with e-services as a mediator pp. 440-459

Sahem Nawafleh and Alaa Ahmad Al-Salaiti

Development of loyalty through innovation perceived in services pp. 460-484

Djalma Silva Guimaraes Junior, Fagner José Coutinho de Melo, André Philippi Gonzaga de Albuquerque and Eryka Fernanda Miranda Sobral

A small service enterprise: system dynamics study pp. 485-509

Virupaxi Bagodi

Exploring the direct and mediating effect of transformational leadership on employee commitment pp. 510-530

Álvaro Dias, Veronica Silva, Leandro Pereira, Renato Lopes da Costa and Rui Gonçalves

Optimisation of a fuzzy inventory model with seasonal demand rate in two different markets pp. 531-549

Neelanjana Rajput, R.K. Pandey and Anand Chauhan

Designing an optimal plant layout: a case of the plastic moulding company pp. 550-561

Hokey Min and Seong-Jong Joo

Volume 43, issue 3, 2022

Proposing a new scheduling model for new product/service development projects, by consideration of the distribution index of activities pp. 287-311

Seyed Mojtaba Sajadi, Shervin Razaghi, Shaghayegh Rahnama and Shahin Dabagh

Predicting customer engagement behaviour: the mediating role of hotel functional quality in the Vietnamese hotel industry pp. 312-337

Gamal S.A. Khalifa, Nguyen Vu Hieu Trung and Md Sazzad Hossain

Demographics impact on management capabilities through the lens of transactional and transformational leadership pp. 338-358

Abdul Nazer Shah, Naveed Saif, Muhammad Tahir Khan and Irfan Ullah Khan

Investigating the readiness to use enterprise social media in employee recruitment (a case study of automotive industries) pp. 359-377

Hedieh Shakeri, Mohammad Khalilzadeh, Ashkan Hafezalkotob and Seyed Ahmad Yazdian

Effect of uncertainty in demand and production for manufacturing industries during COVID-19 pp. 378-400

Renu Sharma, Anubhav Pratap Singh, Ritu Arora and Anand Chauhan

The work-life balance and job satisfaction pp. 401-420

Álvaro Dias, Carolina Feixeira, Leandro Pereira, Renato Lopes da Costa and Rui Gonçalves

Volume 43, issue 2, 2022

Optimisation model for simultaneous delivery and pickup vehicle routing problem with time windows pp. 145-168

Mst. Anjuman Ara, Md. Tanvir Ahmed and Nilufa Yeasmin

Effect of positive psychological capital on service quality management in higher education pp. 169-187

Amal Farouk Soliman and Mohga AbdElRahman Badran

Maintaining sustainable production and service by mitigating impact Industry 4.0 factors in the petroleum and coal sector in Pakistan pp. 188-202

Muhammad Usman Tariq

The impact of open service innovation on perceived service quality of customer in Sari Municipality pp. 203-226

Aliraza Safarpour Soukhteh Kolaee, Rahman Ghaffari and Mohammad Mahdi Ahmadian Divkoti

VMI adoption in automotive industries: two different perspectives pp. 227-248

Mohammad Juned and Jamal A. Farooquie

Technicians selection and allocation in field services using a hybrid approach pp. 249-268

G. Jegan Jose, S. Prasanna Venkatesan and S. Kumanan

Comparison between the effects of educational programs and quality of working life on product quality pp. 269-286

Razieh Sadeghee and Mohammad Khalilzadeh

Volume 43, issue 1, 2022

Smart supply chain management issues and challenges pp. 1-25

I.S. Stephan Thangaiah, A. Vasumathi, Rajesh Mamilla and Anil Chandrasekaran

Understanding the role of in-store logistic operations in retail: findings from Pakistan pp. 26-51

Arsalan Najmi, Yamna Arshad, Waqar Ahmed, Kanagi Kanapathy and Azmin Azliza Aziz

A novel efficient control chart to monitor the mean vector and variance-covariance matrix using support vector machine and tuned kernel function pp. 52-71

Amir Azar and Sadigh Raissi

Minimising the tardiness in open shop scheduling problems using variants of the firefly algorithm and genetic algorithm pp. 72-87

A. Hussain Lal, R. Jeyapaul and A. Noorul Haq

Exploring the effects of lean practices and supply chain disruption on performance pp. 88-108

Kihyun C. Park

Organisational learning through implementation of knowledge management techniques pp. 109-124

Sangita Dutta Gupta, Pritiraj Brahma, Akhil Jack Regi, Emon Roy and Anandarup Kar

Optimisation of an FEOQ model for deteriorating items with reliability influence demand pp. 125-144

Neelanjana Rajput, Anand Chauhan and R.K. Pandey