International Journal of Services and Operations Management

2005 - 2025

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Volume 43, issue 4, 2022

The drivers of success in new-service development: rough set theory approach pp. 421-439

Mahmoud Dehghan Nayeri, Moein Khazaei and Dania Abdolahbeigi

E-government use and rebuilding trust: satisfaction with e-services as a mediator pp. 440-459

Sahem Nawafleh and Alaa Ahmad Al-Salaiti

Development of loyalty through innovation perceived in services pp. 460-484

Djalma Silva Guimaraes Junior, Fagner José Coutinho de Melo, André Philippi Gonzaga de Albuquerque and Eryka Fernanda Miranda Sobral

A small service enterprise: system dynamics study pp. 485-509

Virupaxi Bagodi

Exploring the direct and mediating effect of transformational leadership on employee commitment pp. 510-530

Álvaro Dias, Veronica Silva, Leandro Pereira, Renato Lopes da Costa and Rui Gonçalves

Optimisation of a fuzzy inventory model with seasonal demand rate in two different markets pp. 531-549

Neelanjana Rajput, R.K. Pandey and Anand Chauhan

Designing an optimal plant layout: a case of the plastic moulding company pp. 550-561

Hokey Min and Seong-Jong Joo

Volume 43, issue 3, 2022

Proposing a new scheduling model for new product/service development projects, by consideration of the distribution index of activities pp. 287-311

Seyed Mojtaba Sajadi, Shervin Razaghi, Shaghayegh Rahnama and Shahin Dabagh

Predicting customer engagement behaviour: the mediating role of hotel functional quality in the Vietnamese hotel industry pp. 312-337

Gamal S.A. Khalifa, Nguyen Vu Hieu Trung and Md Sazzad Hossain

Demographics impact on management capabilities through the lens of transactional and transformational leadership pp. 338-358

Abdul Nazer Shah, Naveed Saif, Muhammad Tahir Khan and Irfan Ullah Khan

Investigating the readiness to use enterprise social media in employee recruitment (a case study of automotive industries) pp. 359-377

Hedieh Shakeri, Mohammad Khalilzadeh, Ashkan Hafezalkotob and Seyed Ahmad Yazdian

Effect of uncertainty in demand and production for manufacturing industries during COVID-19 pp. 378-400

Renu Sharma, Anubhav Pratap Singh, Ritu Arora and Anand Chauhan

The work-life balance and job satisfaction pp. 401-420

Álvaro Dias, Carolina Feixeira, Leandro Pereira, Renato Lopes da Costa and Rui Gonçalves

Volume 43, issue 2, 2022

Optimisation model for simultaneous delivery and pickup vehicle routing problem with time windows pp. 145-168

Mst. Anjuman Ara, Md. Tanvir Ahmed and Nilufa Yeasmin

Effect of positive psychological capital on service quality management in higher education pp. 169-187

Amal Farouk Soliman and Mohga AbdElRahman Badran

Maintaining sustainable production and service by mitigating impact Industry 4.0 factors in the petroleum and coal sector in Pakistan pp. 188-202

Muhammad Usman Tariq

The impact of open service innovation on perceived service quality of customer in Sari Municipality pp. 203-226

Aliraza Safarpour Soukhteh Kolaee, Rahman Ghaffari and Mohammad Mahdi Ahmadian Divkoti

VMI adoption in automotive industries: two different perspectives pp. 227-248

Mohammad Juned and Jamal A. Farooquie

Technicians selection and allocation in field services using a hybrid approach pp. 249-268

G. Jegan Jose, S. Prasanna Venkatesan and S. Kumanan

Comparison between the effects of educational programs and quality of working life on product quality pp. 269-286

Razieh Sadeghee and Mohammad Khalilzadeh

Volume 43, issue 1, 2022

Smart supply chain management issues and challenges pp. 1-25

I.S. Stephan Thangaiah, A. Vasumathi, Rajesh Mamilla and Anil Chandrasekaran

Understanding the role of in-store logistic operations in retail: findings from Pakistan pp. 26-51

Arsalan Najmi, Yamna Arshad, Waqar Ahmed, Kanagi Kanapathy and Azmin Azliza Aziz

A novel efficient control chart to monitor the mean vector and variance-covariance matrix using support vector machine and tuned kernel function pp. 52-71

Amir Azar and Sadigh Raissi

Minimising the tardiness in open shop scheduling problems using variants of the firefly algorithm and genetic algorithm pp. 72-87

A. Hussain Lal, R. Jeyapaul and A. Noorul Haq

Exploring the effects of lean practices and supply chain disruption on performance pp. 88-108

Kihyun C. Park

Organisational learning through implementation of knowledge management techniques pp. 109-124

Sangita Dutta Gupta, Pritiraj Brahma, Akhil Jack Regi, Emon Roy and Anandarup Kar

Optimisation of an FEOQ model for deteriorating items with reliability influence demand pp. 125-144

Neelanjana Rajput, Anand Chauhan and R.K. Pandey

Volume 42, issue 4, 2022

Development, measurement and validation of customer perceived value scale in Indian financial services sector pp. 439-453

P. Suganthi and A.P. Muthulakshmi

The lean framework for supporting the pharmaceutical supply chain transformation pp. 454-479

Berty Argiyantari, Togar M. Simatupang and Mursyid Hasan Basri

An empirical study of green supply chain management practices and environmental performance of Indian manufacturing organisations pp. 480-499

Mohd. Azmi Khan, Salma Ahmad and Amgad S.D. Khaled

Buffer size evaluation in a bottle plant production system: a comparison between different solving methods pp. 500-524

Ilenia Zennaro, Serena Finco, Riccardo Aldrighetti and Daria Battini

Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India pp. 525-538

Mahesh Chand Garg and Parveen Kumar

An empirical study on warehouse automated materials handling equipment adoption in Malaysian warehousing sector pp. 539-563

Siti Norida Wahab, Muhammad Iskandar Hamzah, Zhen Xiang Khoo and Wen Sheng Yau

Revisiting the global expansion strategy of fast-food brand: modelling of satisfaction antecedents in marketing management pp. 564-579

Hiroko Oe and Max Weeks

Volume 42, issue 3, 2022

Development, measurement and validation of customer churn scale in Indian mobile services pp. 295-314

P.S. Rajeswari and P. Suganthi

Understanding the adoption of co-working spaces pp. 315-338

Juliana Maria Magalhães Christino, Érico Aurélio Abreu Cardozo, Renata Petrin, Alexandre De Pádua Carrieri and Juliana Oselieri Silva

Model design for factors affecting the packaging of Iranian fruit and vegetables for export pp. 339-352

Hamid Faraghian, Hossein Rezaie Dolatabadi and Majid Esmaelian

Ranking model for human seating comfort factors in automobiles: a best worst approach pp. 353-378

Talhah Shamshad Ansari, Noor Zaman Khan, Annayath Maqbool, Zahid A. Khan and Rajesh Attri

Impact of internal marketing on the customer perceptions in SMEs pp. 379-396

Ahmet Demir

Do inventory dynamics predict stock returns? An empirical examination of Indian manufacturing firms pp. 397-421

Tariq Aziz and Lamay Bin Sabir

The glass ceiling phenomenon in the US and EU labour market: a comparative study pp. 422-438

Saška Gavrilovska and Balasundram Maniam

Volume 42, issue 2, 2022

Pharmaceutical supply chain network and competitive distributor location pp. 151-175

Zahra Namazian and Reza Kiani Mavi

The effect of intellectual capital on organisational performance: evidence from Iran pp. 176-194

Shahrokh Banihatam and Soroush Avakh Darestani

Assessment of service quality of private hospitals in Southern India pp. 195-206

G. Yoganandan

Influential factors of apricot market supply in Kandahar, Afghanistan pp. 207-228

Sardar Mohammad Hashimi, Nolila Mohd Nawi, Norsida Man and Khal Mohammad Ahmadzai

Impact of implementing TPM-based tool cost management approach in Indian manufacturing industry pp. 229-245

Pardeep Gupta and Sachit Vardhan

Deciding on inventory allocation policies in the auto parts Brazilian distribution chain pp. 246-266

Fabio Cardoso, Maria Lucia Galves and Jose Vieira

Knowledge base and BOTs – redefining workforce estimation model pp. 267-280

Varsha Deb, Vasudha Vashisht and Nidhi Arora

Integrated model of organisational culture and succession planning in the context of higher education institutions: a brief review pp. 281-293

Nazia Keerio, Abd Rahman Ahmad and Zaheer Abbas

Volume 42, issue 1, 2022

The effects of total quality management practices on sustainable performance: perspective from Malaysia pp. 1-31

Kit Yeng Sin, Muhammad Shahar Jusoh and Choon Ling Sim

Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success pp. 32-51

Niloofar Saadat, Nosratoollah Shadnoush and Ehsaneh Nejad Mohammad Nameghi

Exploring the impact of orientations on hospital-supplier collaboration: an empirical study pp. 52-74

Santanu Mandal, Sreejith Nair, Arjun Sreedhar and Uthra Vijeshwari

Analysis of a multi-echelon supply chain network with Erlang replenishments, ( s, S ) inventory policies, lost sales and Poisson external demand pp. 75-102

Despoina D. Ntio, Michael I. Vidalis, Stylianos I. Koukoumialos and Alexandros C. Diamantidis

Competing value framework model of organisational culture and job performance: an examination of the mediating role of HPHR practices pp. 103-128

Ali Zeb, Nor Hazana Abdullah, Khawar Hussain and Misnah

Medical supplies lot-sizing with supplier selection in Thailand healthcare supply chain sector pp. 129-150

Rachanida Rod-iw and Thanakorn Naenna