International Journal of Services and Operations Management

2005 - 2025

From Inderscience Enterprises Ltd
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Benchmarking and performance measurement of supply chain management practices: a survey of Indian organisations pp. 313-334: Amar Singh, Rakesh Narain and R.C. Yadav
The roles of electronic marketplace for buyerâ€“supplier relationship: collaborative system architecture pp. 335-351: Han-Seong Yoon and Ik-Whan G. Kwon
The application of analytic hierarchy process in classification of material planning and control systems pp. 352-366: Jafar Razmi, Mohamed Zairi and Angappa Gunasekaran
Benchmarking the collaboration in the supply chain pp. 367-387: Hongze Ma and Lauri Ojala
How can operations management respond to the rising oil prices? pp. 388-408: Hosein Piranfar

Success factors for collaboration management in manufacturing companies pp. 203-221: T. Friedli, M.A. Kurr and R.C. Camp
Measuring service quality in technical education and healthcare services pp. 222-236: M. PalaniNathaRaja, S.G. Deshmukh and Subhash Wadhwa
Manufacturing lot sizing as a source of the Bullwhip Effect: a case study of electronics and furniture supply chains pp. 237-255: Annukka Hejazi and Olli-Pekka Hilmola
A survey on relationships and cultural issues in supply chain management practices in Indian organisations pp. 256-278: Amar Singh, Rakesh Narain and R.C. Yadav
Performance prediction using supply chain uncertainty modelling pp. 279-293: S.C.L. Koh and A. Gunasekaran
Classification of performance and quality indicators in manufacturing pp. 294-311: Fiorenzo Franceschini, Maurizio Galetto and Domenico Maisano

An integrated approach for shop floor configuration in fractal manufacturing systems pp. 109-123: Sameh M. Saad and Anna M. Lassila
A scientific basis for the choice of scale in QFD pp. 124-145: Solomani Coulibaly and Zhongsheng Hua
Application of implicitly systemic management innovation methods â€“ an empirical study in Slovenia pp. 146-167: Dusko Ursic and Matjaz Mulej
On horizontal deployment of quality approaches within a firm pp. 168-177: S. Thomas Foster, Jr
A quality function deployment approach to internal benchmarking of critical success factors of strategic quality management pp. 178-201: G. Karuppusami, R. Gandhinathan and R. Venkata Rao

Framework for designing and controlling a multicellular flexible manufacturing system pp. 1-21: Riccardo Manzini, Alessandro Persona and Alberto Regattieri
Managing customer satisfaction through efficient listening tools: an evaluation of best practice in four world-class companies pp. 22-41: S. Maguire, S.C.L. Koh and C. Huang
A development of business agility enterprise model for competitive advantage: theory and practice pp. 42-59: Harry W.T. So, Angappa Gunasekaran and Walter W.C. Chung
IT adoption and manufacturing performance in Kuwaiti industrial corporations pp. 60-77: M. Tawfik Mady and Omar Khalil
Web-enabled integration of the voice-of-customer for continuous improvement and product development pp. 78-94: N. Gunasekaran, V. P. Arunachalam and A. Vinu Selva Kumar
Optimal single period order size under uncertain demand incorporating freight costs pp. 95-108: P. L. Abad

Supply chain management: borrowing our way to a discipline pp. 305-319: Michael E. Smith and Lee Buddress
CLOSE: a heuristic to solve a precedence-constrained travelling salesman problem with delivery and pickup pp. 320-343: K. Ganesh and T.T. Narendran
Critical success factors for e-procurement marketplace pp. 344-357: Loay Sehwail and Ricki G. Ingalls
Supply chain and relationship management systems supporting the responsive enterprise: an empirical research pp. 358-371: Maro Vlachopoulou and Vicky Manthou
Evidence of bullwhip effect in healthcare sector: causes, consequences and cures pp. 372-394: Kannan Sethuraman and Devanath Tirupati
An empirical study of the effects of uncertainty on SME manufacturers pp. 395-425: S.C.L. Koh, Angappa Gunasekaran and Sameh M. Saad

Service quality and business ethics pp. 203-219: Sunil Babbar
Using a viable system model as a diagnostic tool for small-sized companies pp. 220-238: Saud G. Al-Mutairi, Neil D. Burns and Chris J. Backhouse
Methodological pluralism in case study research: an analysis of contemporary operations management and logistics research pp. 239-256: Lotta Hakkinen and Olli-Pekka Hilmola
The application of ABC analysis in production and logistics: an explanation for the apparent contradiction pp. 257-267: S. Viswanathan and Rohit Bhatnagar
The evolution of build-to-order supply chain and its implications with selected case studies pp. 268-282: Yunus Kathawala and Andreas Wilgen
Project management characteristics associated with Bloom's taxonomy of learning objectives pp. 283-304: Alan D. Smith, Dean R. Manna, John C. Turchek and Daniel R. Rota

Perceived service quality management and loyalty in public versus private banks operations: some empirical evidence pp. 101-122: Dimitrios K. Koutouvalas, George J. Siomkos and John Mylonakis
A strategic framework for new service development pp. 123-133: JrJung Lyu
Adaptability and achieving supply chain agility pp. 134-146: May Tajima
The moderator effect of supplier management on the relationship between supplier selection and manufacturing flexibility pp. 147-167: Omprakash K. Gupta, Muhamad Jantan and Nelson Oly Ndubisi
Cholesterol and inventory: healthy choice guidelines pp. 168-184: Richard J. Tersine and Michele G. Tersine
Global outsourcing and its impacts on organisations: problems and issues pp. 185-202: Yunus Kathawala, Ren Zhang and Jing Shao

Issues in multinational ERP implementation pp. 7-21: David L. Olson, Bongsug Chae and Chwen Sheu
Buyerâ€“supplier behaviour in electronic reverse auctions: a relationships perspective pp. 22-34: S. Dani, N.D. Burns and C.J. Backhouse
Inverse scheduling with controllable job parameters pp. 35-43: Christos Koulamas
Software product assessment based on customer inputs: metrics and managerial implications pp. 44-55: Paul Damien, Mayuram S. Krishnan, Mary C. Meyer and Venkatram Ramaswamy
Dynamic analysis of the Newsboy model with early purchase commitments pp. 56-74: Hairong Chen and Mahmut Parlar
Improving supply chain performance through quality management in a global distribution environment pp. 75-89: A.K.C. Beresford, S.J. Pettit and W. Whittaker
Benefiting from the risk-pooling effect: internal (component commonality) vs. external (demand reshape) efforts pp. 90-99: Amit Eynan and Thierry Fouque