International Journal of Services and Operations Management

2005 - 2025

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Volume 47, issue 4, 2024

Workplace productivity of service industry: evidence from public and private banks of Bangladesh pp. 423-448

M. Muhshin Aziz Khan, Ahmed Sayem and Pronob Kumar Biswas

A decision support framework to evaluate the main factors affecting the selection of sustainable materials in construction projects pp. 449-495

Ebrahim Aghazadeh and Hasan Yildirim

Identification and modelling of factors influencing service recovery pp. 496-514

Munish Pal Singh, Satyendra Kumar Sharma and Udayan Chanda

Evaluating the effect of logistics service quality on customer satisfaction and loyalty pp. 515-534

G. Yoganandan, M. Vasan and László Vértesy

Dimensions of hotel service quality and its impacts on guest satisfaction and loyalty pp. 535-557

Domingos Fernandes Campos, Patricia Silva Rebouças de Araújo and Daniel Cavalcanti Fernandes Campos

Volume 47, issue 3, 2024

Barriers and drivers of sustainable construction: a systematic literature review pp. 277-313

Julia Carvalho Fernandes de Oliveira and Fagner José Coutinho de Melo

How soft skills contribute to increasing SCI levels pp. 314-333

Fernanda Paes Arantes, Maria Silene Alexandre Leite and Antonio Cezar Bornia

Impact of competency skills intervention on employee effectiveness in IT industry in India: intermediary role of change management practices and employee involvement pp. 334-353

Shikha Sahai, Ashutosh Nigam and Rajiv Sindwani

Optimal procurement policy for growing items under permissible delay in payment pp. 354-365

Amit Kumar Saraswat and Ashish Sharma

Analysis of factors influencing internet of things integration in lean manufacturing using fuzzy TOPSIS: a case study pp. 366-381

Arun Karthikeyan and S. Vinodh

Mystery shopping considering lifestyle heterogeneity pp. 382-403

Hiroki Takahashi, Shohei Kawasaki, Takeshi Takenaka and Hiroshi Nishikoori

Flexible manufacturing competence and capability on product development performance pp. 404-421

Sunil Hwang and Seong-Jong Joo

Volume 47, issue 2, 2024

Analysing municipal officials' perceptions on solid waste management process and clean India mission in Thanjavur district, India pp. 141-168

V. Badrinath, G. Delina and S. Karthikeyan

Analysis of critical success factors of e-commerce service supply chain pp. 169-197

Ramji Nagariya, Venkataiah Chittipaka, Manish Mohan Baral and Bharat Singh Patel

A Six Sigma approach for package management process in a courier company pp. 198-210

Enrique Delahoz-Dominguez, Tomás Fontalvo-Herrera and Rohemi Zuluaga-Ortiz

Applying lean practices in retail lending sector of a bank in Trinidad and Tobago: a case study pp. 211-235

Kuldeep Ojha and Shireen Deen

The impact of entrepreneurial leadership on organisational performance: does innovation management matter? pp. 236-255

Rawan Odeh Khalaf Alshawabkeh, Lina Hamdan Al-Abbadi, Mohammed Mousa Eldahamsheh, Ali Zakariya Al-Quran, Hanan Mohammad Almomani, Ali Khaled Bani-Khaled and Sulieman Ibraheem Shelash Al-Hawary

Estimating opportunities for errors in multimodal logistics system in global business pp. 256-275

Deepankar Sinha

Volume 47, issue 1, 2024

The moderating impact of work cooperation within the ministry of social affairs and labour in Kuwait: an approach based on TAM and D&M models pp. 1-28

Faisal L.F.H. Almutairi, Ramayah Thurasamy, Jasmine A.L. Yeap and Ibtisam L.F.H. Almutairi

How organisation deviance affects employees' perception: a quantitative analysis on managing workplace emotions pp. 29-46

Chiehwen Ed Hsu, S. Yeshwant Raj and Taksaporn Boonroungkaw

Assessing the effect of marketing mix on tourists' satisfaction: insights from Bangladesh pp. 47-73

Afzal Hossain, Shahedul Hasan, Md Yusuf Hossein Khan and Md. Humayun Kabir Chowdhury

Supply chain risk identification and assessment by probability and impact matrix pp. 74-96

G. Hariharan and T. Balamurugan

New approach of lean management concept: procedure and practical case in the automotive sector pp. 97-122

Abdelouahed Boutayeb, Abdelali Ennadi, Abderrahim Chamat, Abdelhamid Touache and Abderrazak Boumane

Eliminating end-of-line rejections - a quality filter mapping approach pp. 123-140

P. Raghuram, Ashwin Srikanth and P. Rithan Mandesh

Volume 46, issue 3, 2023

Literature review of agile manufacturing enablers for Indian manufacturing industry pp. 303-321

Suchita P. Lokhande and Avinash D. Sarode

Examining trade-offs in the airline industry pp. 322-345

Alka Ashwini Nand, Prakash Singh and Ananya Bhattacharya

Cropland selection decision framework: an application to oil palm cultivation in Colombia pp. 346-374

Rafael Guillermo García-Cáceres and Ángela María Niño-Navarrete

The impact of student engagement on student loyalty and commitment pp. 375-392

Seong-Won Eum

A multi-criteria facility location-allocation of green supply chains with perishable items pp. 393-428

Zahra Karimi, Pejman Ahmadi, Seyed Taghi Akhavan Niaki and Marzieh Khakestari

Determinants of service quality in the COVID-19 times: an analysis of online shopping in Brazil pp. 429-447

André Philippi Gonzaga de Albuquerque, Fagner José Coutinho de Melo, Lucas Ambrósio Bezerra de Oliveira and Denise Dumke de Medeiros

Volume 46, issue 2, 2023

Social engineering optimiser for a supply chain network design for blood products in a fuzzy environment pp. 155-181

Shokoufeh Mahrouei and Nasim Delfan

State of art review on lean integration with Industry 4.0 pp. 182-208

R. Vigneshvaran and S. Vinodh

Examining the roles of buyer knowledge protectiveness and supplier absorptive capacity in joint new product development pp. 209-231

Sunil Hwang, Seong-Jong Joo, Hokey Min and John M. Dickens

Modelling small-series supply network configuration and capabilities through a mixed-method structural analysis: insights from high-cost textile/apparel contexts pp. 232-259

Sara Harper, Rudrajeet Pal and Vijay Kumar

Business process reengineering in the public sector service supply chain: the case of the Greek archaeological resources fund pp. 260-283

Anastasios Tsogkas, Giannis T. Tsoulfas and Panos Τ. Chountalas

Manufacturers' pricing and advertising strategies for complementary and substitute goods pp. 284-302

Emad Roghaniana and Zahra Namazian

Volume 46, issue 1, 2023

Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach pp. 1-34

Sajjad Kheyri, Farhad Hosseinzadeh Lotfi, Seyed Esmaeil Najafi and Bijan Rahmani Parchkolaei

Service quality of ski group package tours: a modified importance-performance analysis pp. 35-59

Shih-Hao Liu and Chin-Hsiang Tsai

Flexibility in logistics: a literature review pp. 60-110

Kalyana C. Chejarla, Omkarprasad S. Vaidya and Sushil Kumar

Impact of training and development programmes on skills and overall career development of bank employees: the case of Punjab (India) pp. 111-131

Manuja Garg and Sanjeev Bansal

Analysis of supply chain complexity dimensions across three industries pp. 132-154

Niyanta Mehra, Aakriti Khurania, Kshitij Rastogi and Suresh Kumar Garg

Volume 45, issue 4, 2023

Identification of efficient production plans for a food packaging process using discrete event simulation pp. 427-445

Jenaro Nosedal-Sanchez, Carlos Rivera-Mejia and Javier Garcia-Gutierrez

Periodic equivalent to evaluate the dynamic efficiency of units with multi-stage network structure pp. 446-483

Alireza Ebrahimi Bagha, Farhad Hosseinzadeh Lotfi, Alireza Amirteimoori and Mohsen Rostamy-Malkhlifeh

A quality-based customer service system approach pp. 484-513

Nilson Cibério de Araújo Leão, Fagner José Coutinho de Melo, Raíssa Corrêa de Carvalho and Denise Dumke de Medeiros

Non-performing assets - an important parameter of measuring the financial soundness of banks pp. 514-529

Sulagna Das, Amar Kumar Mishra and Somnath Paul

Supplier's performance evaluation in supply chains using item response theory pp. 530-551

Kathyana Vanessa Diniz Santos, Fernanda Paes Arantes, Maria Silene Alexandre Leite and Antonio Cezar Bornia

Readiness assessment for change in primary healthcare due to COVID-19 pandemic pp. 552-568

Albi Thomas and M. Suresh

Volume 45, issue 3, 2023

Redefining a value co-creation behaviour model for student satisfaction in HEIs pp. 293-313

Shamima Raihan Manzoor and Abdullah Al Mahmud

Impact of macroeconomic and institutional factors on the financial performance: a study of platform-based companies pp. 314-331

Sangita Dutta Gupta, Parth Sodani, Ritam Karmakar, Shivanshu Gupta and Swapnil Singh

Green inventory-routing problem of perishable items with age-related price and the possibility of renting vehicles pp. 332-354

Maryam Dezhtaherian, Mahsa Ghandehari and Saeedeh Ketabi

Organisational learning: a study of the industrial sector pp. 355-372

Anil Kumar and Deepika Saini

How McDonaldisation impacts on the operations in travel and tourism pp. 373-382

Georgia Papadopoulou

Impact of globalisation on logistics management in Nigeria pp. 383-400

Ayodeji Dennis Adeitan, Clinton O. Aigbavboa and Oyindamola Cynthia Olubiyo

Improving the performance of customer relationship management regarding trust factors by a unique mathematical programming approach pp. 401-425

Mahdi Hamid, Shirin Ghasemi, Ahmad Ghasemkhani and Reza Ramezantabar

Volume 45, issue 2, 2023

A comparative study of the productivity and operational efficiency of container terminals of major Indian ports and Srilankan port using DEA (Malmquist index) pp. 151-169

Kiruba Nagini Raju, S.B. Venkatesh and V.P. Sriraman

Cancer-curing supply chain planning with regard to hospital bed-capacity efficiency: a plan for Iran in 2040 pp. 170-186

Mina Haghshenas, Arash Nemati and Ebrahim Asadi-Gangraj

Managing barriers for the big data analytics implementation through collaboration: an empirical research pp. 187-206

Alexandre Luis Prim, Juliano Danilo Spuldaro, Tiago Pedro Nicchellatti and Roberto Goularth Mendes

Uncertainty, responsiveness and operational performance in supply chain: a conceptual study using contingency theory approach pp. 207-231

Jitendra Nenavani and Rajesh Kumar Jain

An empirical study of the role of technological acceptance model on retail service industry using a moderation effect pp. 232-246

Amgad S.D. Khaled and Salma Ahmed

Extended-GS optimum solution for multi-criteria and multi-alternative problem pp. 247-270

Evon Abu-Taieh, Amal Al-Rasheed and Manal Alohali

The service profit chain in healthcare services: a systematic literature exploration pp. 271-291

Chrystina Barros and Claudia Affonso Silva Araujo

Volume 45, issue 1, 2023

Assessing the factors influencing continued use of online-food-delivery services and the impact on health: a multi-group analysis pp. 1-36

Arghya Ray, Pradip Kumar Bala and Rashmi Jain

Evaluating the theory of constraints business strategy approach from the perspective of the schools of strategic thought pp. 37-53

Themer Miralha Soares, Fernando Bernardi de Souza and Carlos Roberto Garcia Cottas

Service innovation: the effects of organisational contingencies pp. 54-70

Nadia Anridho, Wann-Yih Wu and Mohamad Suyunus

Assessing efficiency and effectiveness in the automotive after-sales processes - Polish experiences pp. 71-91

Piotr Grajewski, Piotr Sliż and Candace M. TenBrink

Framework for the management of risk and resilience in logistics projects pp. 92-112

Geraldo Cardoso de Oliveira Neto, Jadir Perpetuo dos Santos, André Jacinto Nunes, Marlene Paula Castro Amorim and Moacir Godinho Filho

Development of a workmanship management system for performance appraisal of construction projects pp. 113-129

Rakesh Sookoo, Joseph Iwaro and Abrahams Mwasha

Mergers in banking industry: some emerging issues pp. 130-150

Sudarshan Maity and Tarak Nath Sahu