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International Journal of Services and Operations Management

2005 - 2025

From Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker (informationadministrator5@inderscience.com).

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Volume 46, issue 3, 2023

Literature review of agile manufacturing enablers for Indian manufacturing industry pp. 303-321 Downloads
Suchita P. Lokhande and Avinash D. Sarode
Examining trade-offs in the airline industry pp. 322-345 Downloads
Alka Ashwini Nand, Prakash Singh and Ananya Bhattacharya
Cropland selection decision framework: an application to oil palm cultivation in Colombia pp. 346-374 Downloads
Rafael Guillermo García-Cáceres and Ángela María Niño-Navarrete
The impact of student engagement on student loyalty and commitment pp. 375-392 Downloads
Seong-Won Eum
A multi-criteria facility location-allocation of green supply chains with perishable items pp. 393-428 Downloads
Zahra Karimi, Pejman Ahmadi, Seyed Taghi Akhavan Niaki and Marzieh Khakestari
Determinants of service quality in the COVID-19 times: an analysis of online shopping in Brazil pp. 429-447 Downloads
André Philippi Gonzaga de Albuquerque, Fagner José Coutinho de Melo, Lucas Ambrósio Bezerra de Oliveira and Denise Dumke de Medeiros

Volume 46, issue 2, 2023

Social engineering optimiser for a supply chain network design for blood products in a fuzzy environment pp. 155-181 Downloads
Shokoufeh Mahrouei and Nasim Delfan
State of art review on lean integration with Industry 4.0 pp. 182-208 Downloads
R. Vigneshvaran and S. Vinodh
Examining the roles of buyer knowledge protectiveness and supplier absorptive capacity in joint new product development pp. 209-231 Downloads
Sunil Hwang, Seong-Jong Joo, Hokey Min and John M. Dickens
Modelling small-series supply network configuration and capabilities through a mixed-method structural analysis: insights from high-cost textile/apparel contexts pp. 232-259 Downloads
Sara Harper, Rudrajeet Pal and Vijay Kumar
Business process reengineering in the public sector service supply chain: the case of the Greek archaeological resources fund pp. 260-283 Downloads
Anastasios Tsogkas, Giannis T. Tsoulfas and Panos Τ. Chountalas
Manufacturers' pricing and advertising strategies for complementary and substitute goods pp. 284-302 Downloads
Emad Roghaniana and Zahra Namazian

Volume 46, issue 1, 2023

Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach pp. 1-34 Downloads
Sajjad Kheyri, Farhad Hosseinzadeh Lotfi, Seyed Esmaeil Najafi and Bijan Rahmani Parchkolaei
Service quality of ski group package tours: a modified importance-performance analysis pp. 35-59 Downloads
Shih-Hao Liu and Chin-Hsiang Tsai
Flexibility in logistics: a literature review pp. 60-110 Downloads
Kalyana C. Chejarla, Omkarprasad S. Vaidya and Sushil Kumar
Impact of training and development programmes on skills and overall career development of bank employees: the case of Punjab (India) pp. 111-131 Downloads
Manuja Garg and Sanjeev Bansal
Analysis of supply chain complexity dimensions across three industries pp. 132-154 Downloads
Niyanta Mehra, Aakriti Khurania, Kshitij Rastogi and Suresh Kumar Garg

Volume 45, issue 4, 2023

Identification of efficient production plans for a food packaging process using discrete event simulation pp. 427-445 Downloads
Jenaro Nosedal-Sanchez, Carlos Rivera-Mejia and Javier Garcia-Gutierrez
Periodic equivalent to evaluate the dynamic efficiency of units with multi-stage network structure pp. 446-483 Downloads
Alireza Ebrahimi Bagha, Farhad Hosseinzadeh Lotfi, Alireza Amirteimoori and Mohsen Rostamy-Malkhlifeh
A quality-based customer service system approach pp. 484-513 Downloads
Nilson Cibério de Araújo Leão, Fagner José Coutinho de Melo, Raíssa Corrêa de Carvalho and Denise Dumke de Medeiros
Non-performing assets - an important parameter of measuring the financial soundness of banks pp. 514-529 Downloads
Sulagna Das, Amar Kumar Mishra and Somnath Paul
Supplier's performance evaluation in supply chains using item response theory pp. 530-551 Downloads
Kathyana Vanessa Diniz Santos, Fernanda Paes Arantes, Maria Silene Alexandre Leite and Antonio Cezar Bornia
Readiness assessment for change in primary healthcare due to COVID-19 pandemic pp. 552-568 Downloads
Albi Thomas and M. Suresh

Volume 45, issue 3, 2023

Redefining a value co-creation behaviour model for student satisfaction in HEIs pp. 293-313 Downloads
Shamima Raihan Manzoor and Abdullah Al Mahmud
Impact of macroeconomic and institutional factors on the financial performance: a study of platform-based companies pp. 314-331 Downloads
Sangita Dutta Gupta, Parth Sodani, Ritam Karmakar, Shivanshu Gupta and Swapnil Singh
Green inventory-routing problem of perishable items with age-related price and the possibility of renting vehicles pp. 332-354 Downloads
Maryam Dezhtaherian, Mahsa Ghandehari and Saeedeh Ketabi
Organisational learning: a study of the industrial sector pp. 355-372 Downloads
Anil Kumar and Deepika Saini
How McDonaldisation impacts on the operations in travel and tourism pp. 373-382 Downloads
Georgia Papadopoulou
Impact of globalisation on logistics management in Nigeria pp. 383-400 Downloads
Ayodeji Dennis Adeitan, Clinton O. Aigbavboa and Oyindamola Cynthia Olubiyo
Improving the performance of customer relationship management regarding trust factors by a unique mathematical programming approach pp. 401-425 Downloads
Mahdi Hamid, Shirin Ghasemi, Ahmad Ghasemkhani and Reza Ramezantabar

Volume 45, issue 2, 2023

A comparative study of the productivity and operational efficiency of container terminals of major Indian ports and Srilankan port using DEA (Malmquist index) pp. 151-169 Downloads
Kiruba Nagini Raju, S.B. Venkatesh and V.P. Sriraman
Cancer-curing supply chain planning with regard to hospital bed-capacity efficiency: a plan for Iran in 2040 pp. 170-186 Downloads
Mina Haghshenas, Arash Nemati and Ebrahim Asadi-Gangraj
Managing barriers for the big data analytics implementation through collaboration: an empirical research pp. 187-206 Downloads
Alexandre Luis Prim, Juliano Danilo Spuldaro, Tiago Pedro Nicchellatti and Roberto Goularth Mendes
Uncertainty, responsiveness and operational performance in supply chain: a conceptual study using contingency theory approach pp. 207-231 Downloads
Jitendra Nenavani and Rajesh Kumar Jain
An empirical study of the role of technological acceptance model on retail service industry using a moderation effect pp. 232-246 Downloads
Amgad S.D. Khaled and Salma Ahmed
Extended-GS optimum solution for multi-criteria and multi-alternative problem pp. 247-270 Downloads
Evon Abu-Taieh, Amal Al-Rasheed and Manal Alohali
The service profit chain in healthcare services: a systematic literature exploration pp. 271-291 Downloads
Chrystina Barros and Claudia Affonso Silva Araujo

Volume 45, issue 1, 2023

Assessing the factors influencing continued use of online-food-delivery services and the impact on health: a multi-group analysis pp. 1-36 Downloads
Arghya Ray, Pradip Kumar Bala and Rashmi Jain
Evaluating the theory of constraints business strategy approach from the perspective of the schools of strategic thought pp. 37-53 Downloads
Themer Miralha Soares, Fernando Bernardi de Souza and Carlos Roberto Garcia Cottas
Service innovation: the effects of organisational contingencies pp. 54-70 Downloads
Nadia Anridho, Wann-Yih Wu and Mohamad Suyunus
Assessing efficiency and effectiveness in the automotive after-sales processes - Polish experiences pp. 71-91 Downloads
Piotr Grajewski, Piotr Sliż and Candace M. TenBrink
Framework for the management of risk and resilience in logistics projects pp. 92-112 Downloads
Geraldo Cardoso de Oliveira Neto, Jadir Perpetuo dos Santos, André Jacinto Nunes, Marlene Paula Castro Amorim and Moacir Godinho Filho
Development of a workmanship management system for performance appraisal of construction projects pp. 113-129 Downloads
Rakesh Sookoo, Joseph Iwaro and Abrahams Mwasha
Mergers in banking industry: some emerging issues pp. 130-150 Downloads
Sudarshan Maity and Tarak Nath Sahu

Volume 44, issue 4, 2023

Tendency to innovate as the mediator of knowledge management and business performance pp. 443-459 Downloads
Morteza Raei Dehaghi, Ali Chitsaz Esfahani and Seyed Hasan Hosseini
Linking supply chain disruptions and manufacturing firms' operational performance in a developing country context pp. 460-491 Downloads
Adenike Aderonke Moradeyo, Adegoke Oke and Obinna S. Muogboh
Empirical analysis of the impact of country-level corporate governance on starting a business in Asian countries pp. 492-519 Downloads
Faozi A. Almaqtari, Mohd. Shamim and Anwar Ahmad
Organisational forgetting in organisations: identifying the causes and contexts using thematic analysis method pp. 520-539 Downloads
Akbar Hassanpoor, Saeed Jafarinia, Yousef Vakili and Seyyed Javad Marashi
A fuzzy inventory model for Gompertz deteriorating items with cubic demand and shortages under the fully backlogged condition pp. 540-560 Downloads
K. Senbagam and M. Kokilamani
Import substitution as the most important strategic target of the state pp. 561-570 Downloads
O.N. Bykova, A.P. Garnov, V.L. Abramov, D.E. Morkovkin and I.O. Protsenko
Integrated grey entropy and COPRAS methods for machine selection decision problem pp. 571-586 Downloads
Elif Çirkin, Aşkın Özdağoğlu, Imran Patel and Mukund Nilakantan Janardhanan

Volume 44, issue 3, 2023

Lean operations and competitive advantage in the pharmaceutical industry pp. 293-316 Downloads
Abdel-Aziz Ahmad Sharabati
Challenges of applying the contract integrated project delivery method in construction industry projects based on the knowledge-intensive service pp. 317-354 Downloads
Mohammadjavad Nasiri Jahroudi, Mehdi Nani, Ebrahim Safa and Ehsan Sadeh
The influence of branding and communication on the perception of value: a study from the perspective of medical tourism services pp. 355-367 Downloads
Bruno Barbosa Sousa and Gisela Maria Alves
Robustness in production systems – findings from a systematic literature review pp. 368-389 Downloads
Christian Stockmann and Herwig Winkler
The influence of DevOps practices in ITSM processes pp. 390-407 Downloads
João Faustino, Rúben Pereira and Miguel Mira da Silva
Model for spotting and eliminating non-value adding activities: a theoretical foundation for applying lean strategies in conventional manufacturing engineering organisations pp. 408-425 Downloads
D. Ramesh Kumar, S.R. Devadasan and D. Elangovan
Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM pp. 426-441 Downloads
Pardeep Gupta and Ankesh Mittal

Volume 44, issue 2, 2023

Strategic planning for environmental sustainability in supply chains: an ISM and MICMAC approach pp. 149-172 Downloads
Saheim Khalaf Al-Josaiman, Faisal Talib and Mohd. Nishat Faisal
Supply chain considerations in digital strategies, e-procurement and CRM pp. 173-195 Downloads
Alan D. Smith
Planned organisational change and organisational commitment-to-change: the moderating role of leader-member exchange pp. 196-213 Downloads
Kah Chun Cheong, May Chiun Lo, Abang Azlan Mohamad and T. Ramayah
Critical business design factors in the internet of things service supply chain: a review and typology pp. 214-237 Downloads
Luke Treves, Mikko Pynnönen and Mika Immonen
Digital bank accounts and digital credit cards: extending UTAUT2 to FinTech's services in Brazil pp. 238-269 Downloads
Érico Aurélio Abreu Cardozo, Juliana Maria Magalhães Christino and Ana Carolina Paiva de Carvalho
Application of lean techniques and simulation to improve efficiency of the oncology department pp. 270-292 Downloads
Sergio Fichera, Antonio Costa, Roberto Rosario Corsini and Vincenzo Parrinello

Volume 44, issue 1, 2023

Relationship between downsizing and organisational performance: serial mediation effect of employee morale and tolerance to ambiguity pp. 1-20 Downloads
G.N. Sumathi and I.S. Stephan Thangaiah
Railway construction project risk assessment techniques: systematic literature review pp. 21-42 Downloads
Tesfaye Gashaw and Kassu Jilcha
A strategic assessment and evaluation of the major factors behind the high failure rate of many restaurants in the city of Beirut-Lebanon pp. 43-61 Downloads
Laurent B. Yacoub and Atef H. Harb
Evaluation of key enablers of green supply chain management in Indian manufacturing industries: a fuzzy approach pp. 62-92 Downloads
Kaibalya Nayak, Deepak Singhal, Sushanta Tripathy and Biswajit Mohapatra
Managing a green supply chain: role of communication, collaboration, learning and trust pp. 93-114 Downloads
Sundus Chishti and Salma Ahmed
Role of artificial intelligence in the enabling sustainable supply chain management during COVID-19 pp. 115-135 Downloads
Muhammad Usman Tariq
The execution of worker layoff disputes verdicts at the industrial relationship courts in Indonesia pp. 136-148 Downloads
Neni Vesna Madjid, Saldi Isra, Kurnia Warman, Mardenis and Hilaire Tegnan
Page updated 2025-04-12