International Journal of Services and Operations Management

2005 - 2025

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Volume 46, issue 3, 2023

Literature review of agile manufacturing enablers for Indian manufacturing industry pp. 303-321

Suchita P. Lokhande and Avinash D. Sarode

Examining trade-offs in the airline industry pp. 322-345

Alka Ashwini Nand, Prakash Singh and Ananya Bhattacharya

Cropland selection decision framework: an application to oil palm cultivation in Colombia pp. 346-374

Rafael Guillermo García-Cáceres and Ángela María Niño-Navarrete

The impact of student engagement on student loyalty and commitment pp. 375-392

Seong-Won Eum

A multi-criteria facility location-allocation of green supply chains with perishable items pp. 393-428

Zahra Karimi, Pejman Ahmadi, Seyed Taghi Akhavan Niaki and Marzieh Khakestari

Determinants of service quality in the COVID-19 times: an analysis of online shopping in Brazil pp. 429-447

André Philippi Gonzaga de Albuquerque, Fagner José Coutinho de Melo, Lucas Ambrósio Bezerra de Oliveira and Denise Dumke de Medeiros

Volume 46, issue 2, 2023

Social engineering optimiser for a supply chain network design for blood products in a fuzzy environment pp. 155-181

Shokoufeh Mahrouei and Nasim Delfan

State of art review on lean integration with Industry 4.0 pp. 182-208

R. Vigneshvaran and S. Vinodh

Examining the roles of buyer knowledge protectiveness and supplier absorptive capacity in joint new product development pp. 209-231

Sunil Hwang, Seong-Jong Joo, Hokey Min and John M. Dickens

Modelling small-series supply network configuration and capabilities through a mixed-method structural analysis: insights from high-cost textile/apparel contexts pp. 232-259

Sara Harper, Rudrajeet Pal and Vijay Kumar

Business process reengineering in the public sector service supply chain: the case of the Greek archaeological resources fund pp. 260-283

Anastasios Tsogkas, Giannis T. Tsoulfas and Panos Τ. Chountalas

Manufacturers' pricing and advertising strategies for complementary and substitute goods pp. 284-302

Emad Roghaniana and Zahra Namazian

Volume 46, issue 1, 2023

Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach pp. 1-34

Sajjad Kheyri, Farhad Hosseinzadeh Lotfi, Seyed Esmaeil Najafi and Bijan Rahmani Parchkolaei

Service quality of ski group package tours: a modified importance-performance analysis pp. 35-59

Shih-Hao Liu and Chin-Hsiang Tsai

Flexibility in logistics: a literature review pp. 60-110

Kalyana C. Chejarla, Omkarprasad S. Vaidya and Sushil Kumar

Impact of training and development programmes on skills and overall career development of bank employees: the case of Punjab (India) pp. 111-131

Manuja Garg and Sanjeev Bansal

Analysis of supply chain complexity dimensions across three industries pp. 132-154

Niyanta Mehra, Aakriti Khurania, Kshitij Rastogi and Suresh Kumar Garg

Volume 45, issue 4, 2023

Identification of efficient production plans for a food packaging process using discrete event simulation pp. 427-445

Jenaro Nosedal-Sanchez, Carlos Rivera-Mejia and Javier Garcia-Gutierrez

Periodic equivalent to evaluate the dynamic efficiency of units with multi-stage network structure pp. 446-483

Alireza Ebrahimi Bagha, Farhad Hosseinzadeh Lotfi, Alireza Amirteimoori and Mohsen Rostamy-Malkhlifeh

A quality-based customer service system approach pp. 484-513

Nilson Cibério de Araújo Leão, Fagner José Coutinho de Melo, Raíssa Corrêa de Carvalho and Denise Dumke de Medeiros

Non-performing assets - an important parameter of measuring the financial soundness of banks pp. 514-529

Sulagna Das, Amar Kumar Mishra and Somnath Paul

Supplier's performance evaluation in supply chains using item response theory pp. 530-551

Kathyana Vanessa Diniz Santos, Fernanda Paes Arantes, Maria Silene Alexandre Leite and Antonio Cezar Bornia

Readiness assessment for change in primary healthcare due to COVID-19 pandemic pp. 552-568

Albi Thomas and M. Suresh

Volume 45, issue 3, 2023

Redefining a value co-creation behaviour model for student satisfaction in HEIs pp. 293-313

Shamima Raihan Manzoor and Abdullah Al Mahmud

Impact of macroeconomic and institutional factors on the financial performance: a study of platform-based companies pp. 314-331

Sangita Dutta Gupta, Parth Sodani, Ritam Karmakar, Shivanshu Gupta and Swapnil Singh

Green inventory-routing problem of perishable items with age-related price and the possibility of renting vehicles pp. 332-354

Maryam Dezhtaherian, Mahsa Ghandehari and Saeedeh Ketabi

Organisational learning: a study of the industrial sector pp. 355-372

Anil Kumar and Deepika Saini

How McDonaldisation impacts on the operations in travel and tourism pp. 373-382

Georgia Papadopoulou

Impact of globalisation on logistics management in Nigeria pp. 383-400

Ayodeji Dennis Adeitan, Clinton O. Aigbavboa and Oyindamola Cynthia Olubiyo

Improving the performance of customer relationship management regarding trust factors by a unique mathematical programming approach pp. 401-425

Mahdi Hamid, Shirin Ghasemi, Ahmad Ghasemkhani and Reza Ramezantabar

Volume 45, issue 2, 2023

A comparative study of the productivity and operational efficiency of container terminals of major Indian ports and Srilankan port using DEA (Malmquist index) pp. 151-169

Kiruba Nagini Raju, S.B. Venkatesh and V.P. Sriraman

Cancer-curing supply chain planning with regard to hospital bed-capacity efficiency: a plan for Iran in 2040 pp. 170-186

Mina Haghshenas, Arash Nemati and Ebrahim Asadi-Gangraj

Managing barriers for the big data analytics implementation through collaboration: an empirical research pp. 187-206

Alexandre Luis Prim, Juliano Danilo Spuldaro, Tiago Pedro Nicchellatti and Roberto Goularth Mendes

Uncertainty, responsiveness and operational performance in supply chain: a conceptual study using contingency theory approach pp. 207-231

Jitendra Nenavani and Rajesh Kumar Jain

An empirical study of the role of technological acceptance model on retail service industry using a moderation effect pp. 232-246

Amgad S.D. Khaled and Salma Ahmed

Extended-GS optimum solution for multi-criteria and multi-alternative problem pp. 247-270

Evon Abu-Taieh, Amal Al-Rasheed and Manal Alohali

The service profit chain in healthcare services: a systematic literature exploration pp. 271-291

Chrystina Barros and Claudia Affonso Silva Araujo

Volume 45, issue 1, 2023

Assessing the factors influencing continued use of online-food-delivery services and the impact on health: a multi-group analysis pp. 1-36

Arghya Ray, Pradip Kumar Bala and Rashmi Jain

Evaluating the theory of constraints business strategy approach from the perspective of the schools of strategic thought pp. 37-53

Themer Miralha Soares, Fernando Bernardi de Souza and Carlos Roberto Garcia Cottas

Service innovation: the effects of organisational contingencies pp. 54-70

Nadia Anridho, Wann-Yih Wu and Mohamad Suyunus

Assessing efficiency and effectiveness in the automotive after-sales processes - Polish experiences pp. 71-91

Piotr Grajewski, Piotr Sliż and Candace M. TenBrink

Framework for the management of risk and resilience in logistics projects pp. 92-112

Geraldo Cardoso de Oliveira Neto, Jadir Perpetuo dos Santos, André Jacinto Nunes, Marlene Paula Castro Amorim and Moacir Godinho Filho

Development of a workmanship management system for performance appraisal of construction projects pp. 113-129

Rakesh Sookoo, Joseph Iwaro and Abrahams Mwasha

Mergers in banking industry: some emerging issues pp. 130-150

Sudarshan Maity and Tarak Nath Sahu

Volume 44, issue 4, 2023

Tendency to innovate as the mediator of knowledge management and business performance pp. 443-459

Morteza Raei Dehaghi, Ali Chitsaz Esfahani and Seyed Hasan Hosseini

Linking supply chain disruptions and manufacturing firms' operational performance in a developing country context pp. 460-491

Adenike Aderonke Moradeyo, Adegoke Oke and Obinna S. Muogboh

Empirical analysis of the impact of country-level corporate governance on starting a business in Asian countries pp. 492-519

Faozi A. Almaqtari, Mohd. Shamim and Anwar Ahmad

Organisational forgetting in organisations: identifying the causes and contexts using thematic analysis method pp. 520-539

Akbar Hassanpoor, Saeed Jafarinia, Yousef Vakili and Seyyed Javad Marashi

A fuzzy inventory model for Gompertz deteriorating items with cubic demand and shortages under the fully backlogged condition pp. 540-560

K. Senbagam and M. Kokilamani

Import substitution as the most important strategic target of the state pp. 561-570

O.N. Bykova, A.P. Garnov, V.L. Abramov, D.E. Morkovkin and I.O. Protsenko

Integrated grey entropy and COPRAS methods for machine selection decision problem pp. 571-586

Elif Çirkin, Aşkın Özdağoğlu, Imran Patel and Mukund Nilakantan Janardhanan

Volume 44, issue 3, 2023

Lean operations and competitive advantage in the pharmaceutical industry pp. 293-316

Abdel-Aziz Ahmad Sharabati

Challenges of applying the contract integrated project delivery method in construction industry projects based on the knowledge-intensive service pp. 317-354

Mohammadjavad Nasiri Jahroudi, Mehdi Nani, Ebrahim Safa and Ehsan Sadeh

The influence of branding and communication on the perception of value: a study from the perspective of medical tourism services pp. 355-367

Bruno Barbosa Sousa and Gisela Maria Alves

Robustness in production systems – findings from a systematic literature review pp. 368-389

Christian Stockmann and Herwig Winkler

The influence of DevOps practices in ITSM processes pp. 390-407

João Faustino, Rúben Pereira and Miguel Mira da Silva

Model for spotting and eliminating non-value adding activities: a theoretical foundation for applying lean strategies in conventional manufacturing engineering organisations pp. 408-425

D. Ramesh Kumar, S.R. Devadasan and D. Elangovan

Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM pp. 426-441

Pardeep Gupta and Ankesh Mittal

Volume 44, issue 2, 2023

Strategic planning for environmental sustainability in supply chains: an ISM and MICMAC approach pp. 149-172

Saheim Khalaf Al-Josaiman, Faisal Talib and Mohd. Nishat Faisal

Supply chain considerations in digital strategies, e-procurement and CRM pp. 173-195

Alan D. Smith

Planned organisational change and organisational commitment-to-change: the moderating role of leader-member exchange pp. 196-213

Kah Chun Cheong, May Chiun Lo, Abang Azlan Mohamad and T. Ramayah

Critical business design factors in the internet of things service supply chain: a review and typology pp. 214-237

Luke Treves, Mikko Pynnönen and Mika Immonen

Digital bank accounts and digital credit cards: extending UTAUT2 to FinTech's services in Brazil pp. 238-269

Érico Aurélio Abreu Cardozo, Juliana Maria Magalhães Christino and Ana Carolina Paiva de Carvalho

Application of lean techniques and simulation to improve efficiency of the oncology department pp. 270-292

Sergio Fichera, Antonio Costa, Roberto Rosario Corsini and Vincenzo Parrinello

Volume 44, issue 1, 2023

Relationship between downsizing and organisational performance: serial mediation effect of employee morale and tolerance to ambiguity pp. 1-20

G.N. Sumathi and I.S. Stephan Thangaiah

Railway construction project risk assessment techniques: systematic literature review pp. 21-42

Tesfaye Gashaw and Kassu Jilcha

A strategic assessment and evaluation of the major factors behind the high failure rate of many restaurants in the city of Beirut-Lebanon pp. 43-61

Laurent B. Yacoub and Atef H. Harb

Evaluation of key enablers of green supply chain management in Indian manufacturing industries: a fuzzy approach pp. 62-92

Kaibalya Nayak, Deepak Singhal, Sushanta Tripathy and Biswajit Mohapatra

Managing a green supply chain: role of communication, collaboration, learning and trust pp. 93-114

Sundus Chishti and Salma Ahmed

Role of artificial intelligence in the enabling sustainable supply chain management during COVID-19 pp. 115-135

Muhammad Usman Tariq

The execution of worker layoff disputes verdicts at the industrial relationship courts in Indonesia pp. 136-148

Neni Vesna Madjid, Saldi Isra, Kurnia Warman, Mardenis and Hilaire Tegnan