International Journal of Services and Operations Management
2005 - 2025
From Inderscience Enterprises Ltd Bibliographic data for series maintained by Sarah Parker (informationadministrator5@inderscience.com). Access Statistics for this journal.
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Volume 46, issue 3, 2023
- Literature review of agile manufacturing enablers for Indian manufacturing industry pp. 303-321

- Suchita P. Lokhande and Avinash D. Sarode
- Examining trade-offs in the airline industry pp. 322-345

- Alka Ashwini Nand, Prakash Singh and Ananya Bhattacharya
- Cropland selection decision framework: an application to oil palm cultivation in Colombia pp. 346-374

- Rafael Guillermo García-Cáceres and Ángela María Niño-Navarrete
- The impact of student engagement on student loyalty and commitment pp. 375-392

- Seong-Won Eum
- A multi-criteria facility location-allocation of green supply chains with perishable items pp. 393-428

- Zahra Karimi, Pejman Ahmadi, Seyed Taghi Akhavan Niaki and Marzieh Khakestari
- Determinants of service quality in the COVID-19 times: an analysis of online shopping in Brazil pp. 429-447

- André Philippi Gonzaga de Albuquerque, Fagner José Coutinho de Melo, Lucas Ambrósio Bezerra de Oliveira and Denise Dumke de Medeiros
Volume 46, issue 2, 2023
- Social engineering optimiser for a supply chain network design for blood products in a fuzzy environment pp. 155-181

- Shokoufeh Mahrouei and Nasim Delfan
- State of art review on lean integration with Industry 4.0 pp. 182-208

- R. Vigneshvaran and S. Vinodh
- Examining the roles of buyer knowledge protectiveness and supplier absorptive capacity in joint new product development pp. 209-231

- Sunil Hwang, Seong-Jong Joo, Hokey Min and John M. Dickens
- Modelling small-series supply network configuration and capabilities through a mixed-method structural analysis: insights from high-cost textile/apparel contexts pp. 232-259

- Sara Harper, Rudrajeet Pal and Vijay Kumar
- Business process reengineering in the public sector service supply chain: the case of the Greek archaeological resources fund pp. 260-283

- Anastasios Tsogkas, Giannis T. Tsoulfas and Panos Τ. Chountalas
- Manufacturers' pricing and advertising strategies for complementary and substitute goods pp. 284-302

- Emad Roghaniana and Zahra Namazian
Volume 46, issue 1, 2023
- Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach pp. 1-34

- Sajjad Kheyri, Farhad Hosseinzadeh Lotfi, Seyed Esmaeil Najafi and Bijan Rahmani Parchkolaei
- Service quality of ski group package tours: a modified importance-performance analysis pp. 35-59

- Shih-Hao Liu and Chin-Hsiang Tsai
- Flexibility in logistics: a literature review pp. 60-110

- Kalyana C. Chejarla, Omkarprasad S. Vaidya and Sushil Kumar
- Impact of training and development programmes on skills and overall career development of bank employees: the case of Punjab (India) pp. 111-131

- Manuja Garg and Sanjeev Bansal
- Analysis of supply chain complexity dimensions across three industries pp. 132-154

- Niyanta Mehra, Aakriti Khurania, Kshitij Rastogi and Suresh Kumar Garg
Volume 45, issue 4, 2023
- Identification of efficient production plans for a food packaging process using discrete event simulation pp. 427-445

- Jenaro Nosedal-Sanchez, Carlos Rivera-Mejia and Javier Garcia-Gutierrez
- Periodic equivalent to evaluate the dynamic efficiency of units with multi-stage network structure pp. 446-483

- Alireza Ebrahimi Bagha, Farhad Hosseinzadeh Lotfi, Alireza Amirteimoori and Mohsen Rostamy-Malkhlifeh
- A quality-based customer service system approach pp. 484-513

- Nilson Cibério de Araújo Leão, Fagner José Coutinho de Melo, Raíssa Corrêa de Carvalho and Denise Dumke de Medeiros
- Non-performing assets - an important parameter of measuring the financial soundness of banks pp. 514-529

- Sulagna Das, Amar Kumar Mishra and Somnath Paul
- Supplier's performance evaluation in supply chains using item response theory pp. 530-551

- Kathyana Vanessa Diniz Santos, Fernanda Paes Arantes, Maria Silene Alexandre Leite and Antonio Cezar Bornia
- Readiness assessment for change in primary healthcare due to COVID-19 pandemic pp. 552-568

- Albi Thomas and M. Suresh
Volume 45, issue 3, 2023
- Redefining a value co-creation behaviour model for student satisfaction in HEIs pp. 293-313

- Shamima Raihan Manzoor and Abdullah Al Mahmud
- Impact of macroeconomic and institutional factors on the financial performance: a study of platform-based companies pp. 314-331

- Sangita Dutta Gupta, Parth Sodani, Ritam Karmakar, Shivanshu Gupta and Swapnil Singh
- Green inventory-routing problem of perishable items with age-related price and the possibility of renting vehicles pp. 332-354

- Maryam Dezhtaherian, Mahsa Ghandehari and Saeedeh Ketabi
- Organisational learning: a study of the industrial sector pp. 355-372

- Anil Kumar and Deepika Saini
- How McDonaldisation impacts on the operations in travel and tourism pp. 373-382

- Georgia Papadopoulou
- Impact of globalisation on logistics management in Nigeria pp. 383-400

- Ayodeji Dennis Adeitan, Clinton O. Aigbavboa and Oyindamola Cynthia Olubiyo
- Improving the performance of customer relationship management regarding trust factors by a unique mathematical programming approach pp. 401-425

- Mahdi Hamid, Shirin Ghasemi, Ahmad Ghasemkhani and Reza Ramezantabar
Volume 45, issue 2, 2023
- A comparative study of the productivity and operational efficiency of container terminals of major Indian ports and Srilankan port using DEA (Malmquist index) pp. 151-169

- Kiruba Nagini Raju, S.B. Venkatesh and V.P. Sriraman
- Cancer-curing supply chain planning with regard to hospital bed-capacity efficiency: a plan for Iran in 2040 pp. 170-186

- Mina Haghshenas, Arash Nemati and Ebrahim Asadi-Gangraj
- Managing barriers for the big data analytics implementation through collaboration: an empirical research pp. 187-206

- Alexandre Luis Prim, Juliano Danilo Spuldaro, Tiago Pedro Nicchellatti and Roberto Goularth Mendes
- Uncertainty, responsiveness and operational performance in supply chain: a conceptual study using contingency theory approach pp. 207-231

- Jitendra Nenavani and Rajesh Kumar Jain
- An empirical study of the role of technological acceptance model on retail service industry using a moderation effect pp. 232-246

- Amgad S.D. Khaled and Salma Ahmed
- Extended-GS optimum solution for multi-criteria and multi-alternative problem pp. 247-270

- Evon Abu-Taieh, Amal Al-Rasheed and Manal Alohali
- The service profit chain in healthcare services: a systematic literature exploration pp. 271-291

- Chrystina Barros and Claudia Affonso Silva Araujo
Volume 45, issue 1, 2023
- Assessing the factors influencing continued use of online-food-delivery services and the impact on health: a multi-group analysis pp. 1-36

- Arghya Ray, Pradip Kumar Bala and Rashmi Jain
- Evaluating the theory of constraints business strategy approach from the perspective of the schools of strategic thought pp. 37-53

- Themer Miralha Soares, Fernando Bernardi de Souza and Carlos Roberto Garcia Cottas
- Service innovation: the effects of organisational contingencies pp. 54-70

- Nadia Anridho, Wann-Yih Wu and Mohamad Suyunus
- Assessing efficiency and effectiveness in the automotive after-sales processes - Polish experiences pp. 71-91

- Piotr Grajewski, Piotr Sliż and Candace M. TenBrink
- Framework for the management of risk and resilience in logistics projects pp. 92-112

- Geraldo Cardoso de Oliveira Neto, Jadir Perpetuo dos Santos, André Jacinto Nunes, Marlene Paula Castro Amorim and Moacir Godinho Filho
- Development of a workmanship management system for performance appraisal of construction projects pp. 113-129

- Rakesh Sookoo, Joseph Iwaro and Abrahams Mwasha
- Mergers in banking industry: some emerging issues pp. 130-150

- Sudarshan Maity and Tarak Nath Sahu
Volume 44, issue 4, 2023
- Tendency to innovate as the mediator of knowledge management and business performance pp. 443-459

- Morteza Raei Dehaghi, Ali Chitsaz Esfahani and Seyed Hasan Hosseini
- Linking supply chain disruptions and manufacturing firms' operational performance in a developing country context pp. 460-491

- Adenike Aderonke Moradeyo, Adegoke Oke and Obinna S. Muogboh
- Empirical analysis of the impact of country-level corporate governance on starting a business in Asian countries pp. 492-519

- Faozi A. Almaqtari, Mohd. Shamim and Anwar Ahmad
- Organisational forgetting in organisations: identifying the causes and contexts using thematic analysis method pp. 520-539

- Akbar Hassanpoor, Saeed Jafarinia, Yousef Vakili and Seyyed Javad Marashi
- A fuzzy inventory model for Gompertz deteriorating items with cubic demand and shortages under the fully backlogged condition pp. 540-560

- K. Senbagam and M. Kokilamani
- Import substitution as the most important strategic target of the state pp. 561-570

- O.N. Bykova, A.P. Garnov, V.L. Abramov, D.E. Morkovkin and I.O. Protsenko
- Integrated grey entropy and COPRAS methods for machine selection decision problem pp. 571-586

- Elif Çirkin, Aşkın Özdağoğlu, Imran Patel and Mukund Nilakantan Janardhanan
Volume 44, issue 3, 2023
- Lean operations and competitive advantage in the pharmaceutical industry pp. 293-316

- Abdel-Aziz Ahmad Sharabati
- Challenges of applying the contract integrated project delivery method in construction industry projects based on the knowledge-intensive service pp. 317-354

- Mohammadjavad Nasiri Jahroudi, Mehdi Nani, Ebrahim Safa and Ehsan Sadeh
- The influence of branding and communication on the perception of value: a study from the perspective of medical tourism services pp. 355-367

- Bruno Barbosa Sousa and Gisela Maria Alves
- Robustness in production systems – findings from a systematic literature review pp. 368-389

- Christian Stockmann and Herwig Winkler
- The influence of DevOps practices in ITSM processes pp. 390-407

- João Faustino, Rúben Pereira and Miguel Mira da Silva
- Model for spotting and eliminating non-value adding activities: a theoretical foundation for applying lean strategies in conventional manufacturing engineering organisations pp. 408-425

- D. Ramesh Kumar, S.R. Devadasan and D. Elangovan
- Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM pp. 426-441

- Pardeep Gupta and Ankesh Mittal
Volume 44, issue 2, 2023
- Strategic planning for environmental sustainability in supply chains: an ISM and MICMAC approach pp. 149-172

- Saheim Khalaf Al-Josaiman, Faisal Talib and Mohd. Nishat Faisal
- Supply chain considerations in digital strategies, e-procurement and CRM pp. 173-195

- Alan D. Smith
- Planned organisational change and organisational commitment-to-change: the moderating role of leader-member exchange pp. 196-213

- Kah Chun Cheong, May Chiun Lo, Abang Azlan Mohamad and T. Ramayah
- Critical business design factors in the internet of things service supply chain: a review and typology pp. 214-237

- Luke Treves, Mikko Pynnönen and Mika Immonen
- Digital bank accounts and digital credit cards: extending UTAUT2 to FinTech's services in Brazil pp. 238-269

- Érico Aurélio Abreu Cardozo, Juliana Maria Magalhães Christino and Ana Carolina Paiva de Carvalho
- Application of lean techniques and simulation to improve efficiency of the oncology department pp. 270-292

- Sergio Fichera, Antonio Costa, Roberto Rosario Corsini and Vincenzo Parrinello
Volume 44, issue 1, 2023
- Relationship between downsizing and organisational performance: serial mediation effect of employee morale and tolerance to ambiguity pp. 1-20

- G.N. Sumathi and I.S. Stephan Thangaiah
- Railway construction project risk assessment techniques: systematic literature review pp. 21-42

- Tesfaye Gashaw and Kassu Jilcha
- A strategic assessment and evaluation of the major factors behind the high failure rate of many restaurants in the city of Beirut-Lebanon pp. 43-61

- Laurent B. Yacoub and Atef H. Harb
- Evaluation of key enablers of green supply chain management in Indian manufacturing industries: a fuzzy approach pp. 62-92

- Kaibalya Nayak, Deepak Singhal, Sushanta Tripathy and Biswajit Mohapatra
- Managing a green supply chain: role of communication, collaboration, learning and trust pp. 93-114

- Sundus Chishti and Salma Ahmed
- Role of artificial intelligence in the enabling sustainable supply chain management during COVID-19 pp. 115-135

- Muhammad Usman Tariq
- The execution of worker layoff disputes verdicts at the industrial relationship courts in Indonesia pp. 136-148

- Neni Vesna Madjid, Saldi Isra, Kurnia Warman, Mardenis and Hilaire Tegnan
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