International Journal of Services and Operations Management

2005 - 2026

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Volume 53, issue 1, 2026

The integration of retail supply chain and Industry 4.0 - a bibliometric analysis and insights for future research pp. 1-20

S. Yamini

Usability of e-commerce as a digital platform: resilient food supply chains amid COVID-19 pp. 21-40

Mohammad Alawamleh and Lana Mohannad Al-Twait

Adoption and usage of digital banking services: a rural Indian perspective pp. 41-58

Gayatri Samantaray and Pushpendra Khandelwal

Recent review on non-instantaneous deteriorating items in inventory models (2006-2022) pp. 59-85

Anthony Limi, K. Rangarajan and P. Rajadurai

Unveiling the dynamics of product service systems: insights from digital platform ecosystems and customer engagement perspectives pp. 86-105

Luke Treves, Mikko Pynnönen and Mika Immonen

Beyond parcels: exploring the service quality-driven paradigm of customer satisfaction in the courier sector pp. 106-123

Weng-Kar Foo and Jeffrey S.S. Cheah

Volume 52, issue 4, 2025

Financial development, country governance and economic growth: evidence from BRICS economies pp. 423-436

Byomakesh Debeta, Sangita Dutta Gupta and Mafruza Sultana

Cultivating productivity among women employees: the dynamic role of psychological well-being, emotional exhaustion, and conflict management pp. 437-456

C. Divyakala and A. Vasumathi

The impact of organisational agility on achieving high performance in Jordanian public shareholding industrial companies pp. 457-483

Murad Salih Musallam Alkhalafat, Wan Nur Syahida Binti Wan Ismail, Wan Zanani Binti Wan Abdullah and Nur Haiza Muhammad Zawawi

Women leadership styles on manufacturing industry employees' job performance: evidence from Sarawak, Malaysia pp. 484-502

Pan Wen Ting, May Chiun Lo, Abang Azlan Mohamad and Jun Zhou Thong

Integration of lean thinking and service quality in the healthcare sector pp. 503-529

Berhanu Tolosa, Daniel Kitaw, Kassu Jilcha and Sisay Sirgu

Staff records management practices by registry staff: influence of institutional factors in Kaduna State University, Kaduna, Nigeria pp. 530-548

Ismaila Adamu, Hardik Bhadeshiya and Sahabi Muhammad Kabir

Unveiling the drivers of customer satisfaction and loyalty in cinema theatres: integrating sufficiency and necessity perspectives pp. 549-570

Jaime Dagostim Picolo, Gérson Tontini and Giancarlo Gomes

Volume 52, issue 3, 2025

An efficient heuristic algorithm for flow shop scheduling problem with periodic machine specific halting and preventive maintenance operations pp. 275-292

M. Thangaraj and Thenepalle Jayanth Kumar

Study on the influence of perceived service process belief on overall customer satisfaction: the role of stage satisfaction pp. 293-312

Piyush Gupta, Amit Sachan, Sasadhar Bera and Tanusree Dutta

Hybrid higher education supply chain and value stream mapping design pp. 313-344

Hind Bouhassoun and Nicolas Cheimanoff

A multi-objective robust possibilistic programming approach to designing sustainable and reliable closed-loop supply chain network: a case study of the aluminium industry pp. 345-400

Sajad Amirian, Maghsoud Amiri and Mohammad Taghi Taghavifard

Assessment of appropriate production process: a simulation-based study pp. 401-421

Abu Saleh Md. Nakib Uddin, Fahima Akter Azrin and Shahriar Tanvir Alam

Volume 52, issue 2, 2025

Enhancing efficient aircraft spare parts management in Republic of Korea Air Force: a multiple criteria ABC analysis pp. 141-154

Myungjin Choi, Daekyung Sung, Donggyu Jeon and Kyunghwan Choi

Operations strategy in the manufacturing of robots pp. 155-186

S. Maragatha Sundari and Meka Jahnavi

Grey theory-based leanness assessment and decision support system development: a case study pp. 187-225

D. Senthil Kumar, S. Vinodh and T. Yuvaraja

Bridging modular service architecture and performance of the service delivery process: an example from the healthcare setting pp. 226-250

Anu Bask, Mervi Vähätalo and Anssi Panula

Does employee happiness play any mediating role in the relationship between work-life balance and turnover intentions? pp. 251-274

Rajwinder Kaur and Gagandeep Kaur

Volume 52, issue 1, 2025

Analysis of community engagement on social media during disasters: a machine learning approach pp. 1-24

Arun Thomas, Sumit Kumar and Vinay V. Panicker

The moderating effect of advanced manufacturing technologies mechanisms on the relationship between production complexity and costing system design: evidence from Saudi Arabia pp. 25-40

Abdulrahman Aljabr and Badr Banhmeid

Leagile manufacturing in air compressor manufacturing industry: a literature perspective pp. 41-60

T. Sakthivel, S.R. Devadasan and D. Ramesh Kumar

Influence of macroeconomic variables on Indian commodity futures prices: case of agricultural commodities pp. 61-81

Sonia Garg

TQM implementation in Indian airline industry: a digraph approach pp. 82-105

Waqas Niazi and Jamal A. Farooquie

An empirical study of the determinants of employee silence among Generation Z pp. 106-126

Chew Sze Cheah, Kwang Wei Charn, Cheng Ling Tan and Afandi Yusof

Examining the mediating influence of job satisfaction on the link between the delegation of authority, work teams, and human resource agility in commercial banks pp. 127-140

Mohamed Husni Ali Athamneh and Juraifa Jais

Volume 51, issue 5, 2025

Moderating effect of psychological distance on the impact of cause-related marketing on tourism relationship value pp. 1-17

Hung Sheng Chang

Volume 51, issue 4, 2025

Creativity drivers for Six Sigma project success pp. 405-423

Tim Baker, Xun Xu, Lizao Zhang and Phillip W. Witt

Incorporating decision-making styles to predict driver-injury severity in road accidents in a large metropolitan area: a machine-learning-based approach pp. 424-448

Ali Ghazizadeh, Mojtaba Hamid, Mahdi Hamid and Mohammad Mahdi Nasiri

Risk management applied to budgetary planning in the public administration: an operations management approach pp. 449-470

Poliana Aparecida Ferreira Abreu, Ualison Rébula de Oliveira and Vicente Aprigliano Fernandes

Linking the information technology with performance management in Moroccan companies: a qualitative study pp. 471-485

Mohamed Alami

The impact of globalisation, digitalisation and COVID-19 on the development of new services in the Jordanian banking sector from the perspective of concerned bank employees pp. 486-507

Khleef A. Alkhawaldeh

Optimal location and allocation of vaccination outreach centres pp. 508-527

Oladunni S. Okunade, Abiodun Osifowokan and Adepeju A. Opaleye

Simulating the conditions of variability for service system - a case of automobile service centre pp. 528-539

Rishu Sharma

Volume 51, issue 3, 2025

Evaluation of the degree of digitalisation: a study in law offices pp. 263-290

Shynaide Mafra Holanda Maia, Fagner José Coutinho de Melo, Djalma Silva Guimaraes Junior and Eryka Fernanda Miranda Sobral

A multi-criteria classification framework for inventory items management at the Department of Defense pp. 291-315

Olasumbo Ayodeji Makinde, Sannah Thembi Sithole, Humbulani Phuluwa and Jan Swanepoel

Internationalisation of experience-centric services pp. 316-336

Sofia Vitorino Dias, Fernando Luiz Emerenciano Viana and Afonso Carneiro Lima

Influence of cost accounting information on management decision making of hotel services in South East, Nigeria pp. 337-357

Honesta Chidiebere Anorue, Ernest O. Ugwoke and Oliver Okechukwu Okanazu

The success of BPR through KMP for workers in production operations pp. 358-381

Mariam Ibrahim

Company characteristics and human resource disclosure practices in Indian corporate sector pp. 382-404

Kirti Aggarwal

Volume 51, issue 2, 2025

A predictive model for cash or in-kind transfer in welfare scheme: implications for Indian public distribution system pp. 139-158

Arun Kumar Biswal

Comparative analysis of CSR initiatives and service delivery in selected PSUs of India pp. 159-171

Brundaban Panda and Rinki Mishra

The designing of warehouse management information system: a case study in helmet company pp. 172-189

Nhat Quang Nguyen, Duc Duy Nguyen, Van Hoang Nguyen and Ngoc-Hien Do

Beyond the surface: understanding how workplace bullying affects women's performance via emotional exhaustion and psychological well-being pp. 190-220

A. Vasumathi, K. Ganesan, P. Prasad Babu and Smita Panda

Superimposition of adoption model on the hierarchy of needs – a case of four-wheeler electric vehicles in India pp. 221-240

Navin Mathew and G. Varaprasad

Exploring the impact of organisational and human factors on cybersecurity behaviour in Jordanian banks: a structural equation modelling approach pp. 241-262

Mohammad Bany Baker, Mohammad Almuiet, Qotadeh Saber Aljawazneh, Ahmad Mtair Alhawamleh and Zaid Jaradat

Volume 51, issue 1, 2025

A performance measurement model in risk environment: a decision-making framework pp. 1-19

Arezoo Azarshab, Soroush Avakh Darestani, Rana Imannezhad and Eyob Mulat-weldemeskel

The effect of worker's impression of executing green supply chain management network on hotels performance: perspective of developing country pp. 20-38

Muneeb Ul Hassan, Minhaj Ikram, Javaria Ismail and Waqar Ahmed

The effects of internet banking service quality on customer satisfaction in Nepal pp. 39-56

Gunja Kumari Sah

Optimising truck service logistics with an intelligence-based spatial movement information system: a usability review and QFD approach pp. 57-81

Batara Parada Siahaan, Togar Mangihut Simatupang, Liane Okdinawati, Michael Binsar Tua Sinaga, Kevin Yoyada Tambunan and Arijona Purba

Entrepreneurial intention on students' academic performance through institutional culture and personality traits - a review pp. 82-103

Smita Panda and A. Vasumathi

Behaviour of outpatient and inpatient toward health payment: the case of Mekong Delta (Vietnam) pp. 104-119

Tu Van Binh

Exploring the internal supply chain management practices of tertiary institutions in Ghana: evidence from Bolgatanga Technical University pp. 120-137

Oswald Atiga and Bright Junior Tanzubil