International Journal of Services and Operations Management

2005 - 2026

From Inderscience Enterprises Ltd
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Volume 54, issue 1, 2026

Pricing new and remanufactured products: a strategic analysis of the selling and leasing models pp. 1-37

Tao Zhou, Kai Li, Bohai Liu and Zhiying Kuang

Business intelligence systems success model based on information system theory pp. 38-57

Mohammad Almuiet, Mohammad Bany Baker, Zaid Jaradat, Ala'a Bani Bakr, Qotadeh Saber Aljawazneh and Ghaith Jaradat

A closed-loop supply chain game model considering reciprocal preferences and echelon utilisation pp. 58-80

Shan Yu and Qiang Hou

Modelling of operational risks in knowledge process outsourcing environment pp. 81-113

J. Naveen, Himanshu Payal and Prashant Chauhan

Prioritisation of solutions to mitigate Industry 5.0-enable circular supply chain risks - a hybrid SF-Bayesian BWM and SF-EDAS approach pp. 114-142

Hardik Majiwala and Ravi Kant

Volume 53, issue 5, 2026

How lighthouse companies are pioneering Indonesia's Industry 4.0 and 5.0 revolution? A soft system methodology approach pp. 1-38

Totok Kurniawan, Gatot Yudoko and Yuanita Handayati

Volume 53, issue 4, 2026

The past, present, and future of service recovery: a bibliometric analysis pp. 417-438

Sayan Banerjee and Anil Verma

Do psychological capital and digital readiness impact service quality in interior designers in Indonesia? The role of innovative work behaviour and work engagement as mediators pp. 439-457

Ajriya Ninda and Budi Widjaja Soetjipto

Lean Six Sigma for fulfilling value-added services in the post-pandemic logistics industry pp. 458-472

Hokey Min and William Sawaya

Analysing the expectation vs. satisfaction gaps and prioritising dimensions of service quality for middle-class restaurant sector pp. 473-495

Mohammed Yusoof Muhammad Yunis, Rafikul Islam, Siti Salwani Razali and Md. Siddique E. Azam

Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka pp. 496-517

Shanika Weerakkody, Guru Prabhakar and Xiaojun Luo

Improving lean transformation success with change management techniques pp. 518-538

Ariella Janka Tarjáni, Noémi Kalló and Béla Pataki

Volume 53, issue 3, 2026

Productivity assessment for academic institutions using DEA-Malmquist productivity index pp. 267-289

Geo Kuruvila George and Georgy P. Kurien

Extended UTAUT model to understand the role of computer anxiety and work-life quality in faculty adoption of online learning in higher education institutes pp. 290-312

Vishnu Lal and G. Varaprasad

An investigation of passenger service satisfaction with international airports: evidence from Vietnam-Taiwan direct flights at Tan Son Nhat International Airport pp. 313-344

Nam Tien Duong

An examination of the association between green HRM practices and pro environmental behaviour: prism of AMO theory pp. 345-362

K. Vanisri and Prabir Chandra Padhy

A scientometric analysis of the relationship between entrepreneurial marketing and SME performance for long-term sustainability pp. 363-399

R. Manigandan

Analysis of the implementation of the LSS approach in Moroccan services: benefits, tools, difficulties, critical success factors pp. 400-416

Siham Alami-Chentoufi and Abdelali En-Nadi

Volume 53, issue 2, 2026

Incorporating robust and quasi-robust optimisation methods to model the relief distribution problem under uncertainty pp. 125-157

Israa Ismail

Enhancing the POLCA production control system by indirect load pp. 158-186

Fernando José Gómez Paredes, Moacir Godinho Filho, Matthias Thürer and Nuno Fernandes

Influence of blockchain technology on open banking: a scoping literature review pp. 187-211

Baiju J. Nair, Tomy K. Kallarakal, V.R. Uma, S. Girish and Sachin K. Parappagoudar

Supplier development for sustainability in the healthcare supply chain: an empirical study of a developing country during COVID-19 pp. 212-234

Nooshin Ghanbari, Reza Hafezi, Mohamad Sadegh Sangari and Ali Bozorgi-Amiri

Exploring electronic gadget buying behaviour in India: a social media approach pp. 235-243

Surbhi Goyal and Navdeep Kaur

Assessing the factors influencing Healthcare 5.0 readiness pp. 244-265

Urmila Natarajan and M. Suresh

Volume 53, issue 1, 2026

The integration of retail supply chain and Industry 4.0 - a bibliometric analysis and insights for future research pp. 1-20

S. Yamini

Usability of e-commerce as a digital platform: resilient food supply chains amid COVID-19 pp. 21-40

Mohammad Alawamleh and Lana Mohannad Al-Twait

Adoption and usage of digital banking services: a rural Indian perspective pp. 41-58

Gayatri Samantaray and Pushpendra Khandelwal

Recent review on non-instantaneous deteriorating items in inventory models (2006-2022) pp. 59-85

Anthony Limi, K. Rangarajan and P. Rajadurai

Unveiling the dynamics of product service systems: insights from digital platform ecosystems and customer engagement perspectives pp. 86-105

Luke Treves, Mikko Pynnönen and Mika Immonen

Beyond parcels: exploring the service quality-driven paradigm of customer satisfaction in the courier sector pp. 106-123

Weng-Kar Foo and Jeffrey S.S. Cheah

Volume 52, issue 4, 2025

Financial development, country governance and economic growth: evidence from BRICS economies pp. 423-436

Byomakesh Debeta, Sangita Dutta Gupta and Mafruza Sultana

Cultivating productivity among women employees: the dynamic role of psychological well-being, emotional exhaustion, and conflict management pp. 437-456

C. Divyakala and A. Vasumathi

The impact of organisational agility on achieving high performance in Jordanian public shareholding industrial companies pp. 457-483

Murad Salih Musallam Alkhalafat, Wan Nur Syahida Binti Wan Ismail, Wan Zanani Binti Wan Abdullah and Nur Haiza Muhammad Zawawi

Women leadership styles on manufacturing industry employees' job performance: evidence from Sarawak, Malaysia pp. 484-502

Pan Wen Ting, May Chiun Lo, Abang Azlan Mohamad and Jun Zhou Thong

Integration of lean thinking and service quality in the healthcare sector pp. 503-529

Berhanu Tolosa, Daniel Kitaw, Kassu Jilcha and Sisay Sirgu

Staff records management practices by registry staff: influence of institutional factors in Kaduna State University, Kaduna, Nigeria pp. 530-548

Ismaila Adamu, Hardik Bhadeshiya and Sahabi Muhammad Kabir

Unveiling the drivers of customer satisfaction and loyalty in cinema theatres: integrating sufficiency and necessity perspectives pp. 549-570

Jaime Dagostim Picolo, Gérson Tontini and Giancarlo Gomes

Volume 52, issue 3, 2025

An efficient heuristic algorithm for flow shop scheduling problem with periodic machine specific halting and preventive maintenance operations pp. 275-292

M. Thangaraj and Thenepalle Jayanth Kumar

Study on the influence of perceived service process belief on overall customer satisfaction: the role of stage satisfaction pp. 293-312

Piyush Gupta, Amit Sachan, Sasadhar Bera and Tanusree Dutta

Hybrid higher education supply chain and value stream mapping design pp. 313-344

Hind Bouhassoun and Nicolas Cheimanoff

A multi-objective robust possibilistic programming approach to designing sustainable and reliable closed-loop supply chain network: a case study of the aluminium industry pp. 345-400

Sajad Amirian, Maghsoud Amiri and Mohammad Taghi Taghavifard

Assessment of appropriate production process: a simulation-based study pp. 401-421

Abu Saleh Md. Nakib Uddin, Fahima Akter Azrin and Shahriar Tanvir Alam

Volume 52, issue 2, 2025

Enhancing efficient aircraft spare parts management in Republic of Korea Air Force: a multiple criteria ABC analysis pp. 141-154

Myungjin Choi, Daekyung Sung, Donggyu Jeon and Kyunghwan Choi

Operations strategy in the manufacturing of robots pp. 155-186

S. Maragatha Sundari and Meka Jahnavi

Grey theory-based leanness assessment and decision support system development: a case study pp. 187-225

D. Senthil Kumar, S. Vinodh and T. Yuvaraja

Bridging modular service architecture and performance of the service delivery process: an example from the healthcare setting pp. 226-250

Anu Bask, Mervi Vähätalo and Anssi Panula

Does employee happiness play any mediating role in the relationship between work-life balance and turnover intentions? pp. 251-274

Rajwinder Kaur and Gagandeep Kaur

Volume 52, issue 1, 2025

Analysis of community engagement on social media during disasters: a machine learning approach pp. 1-24

Arun Thomas, Sumit Kumar and Vinay V. Panicker

The moderating effect of advanced manufacturing technologies mechanisms on the relationship between production complexity and costing system design: evidence from Saudi Arabia pp. 25-40

Abdulrahman Aljabr and Badr Banhmeid

Leagile manufacturing in air compressor manufacturing industry: a literature perspective pp. 41-60

T. Sakthivel, S.R. Devadasan and D. Ramesh Kumar

Influence of macroeconomic variables on Indian commodity futures prices: case of agricultural commodities pp. 61-81

Sonia Garg

TQM implementation in Indian airline industry: a digraph approach pp. 82-105

Waqas Niazi and Jamal A. Farooquie

An empirical study of the determinants of employee silence among Generation Z pp. 106-126

Chew Sze Cheah, Kwang Wei Charn, Cheng Ling Tan and Afandi Yusof

Examining the mediating influence of job satisfaction on the link between the delegation of authority, work teams, and human resource agility in commercial banks pp. 127-140

Mohamed Husni Ali Athamneh and Juraifa Jais