International Journal of Services and Operations Management

2005 - 2025

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Volume 32, issue 4, 2019

Digitisation of traditional product using computer aided design technology: a case study on desiccant compressed air dryer pp. 405-430

D.T. Sunil, S.R. Devadasan, M. Vinod and K.S. Natarajan

A pay-what-you-want pricing model for restaurants pp. 431-449

Vinaysingh Chawan

Hybridising plant propagation and local search for uncapacitated exam scheduling problems pp. 450-467

Meryem Cheraitia, Salim Haddadi and Abdellah Salhi

Predictive maintenance strategy to increase the availability of positive displacement pumps: a case study based in Ekurhuleni base metals in South Africa pp. 468-506

Surajit Bag, Lawrence Kau, Arie Wessels and Jan-Harm Pretorius

Analysing the interactions of operational issues in sustainable supply chain: a framework pp. 507-521

Pawan Kumar, Darshan Kumar and Mahesh Chand

Justification of technology innovation implementation in Indian MSMEs using AHP pp. 522-538

Davinder Singh, J.S. Khamba and Tarun Nanda

Volume 32, issue 3, 2019

An EOQ model for deteriorating items with partial backlogging and financial considerations pp. 269-284

M. Ghandehari and M. Dezhtaherian

Literature review on lean healthcare implementation: assessment methods and practices pp. 285-306

Byanca Pinheiro Augusto and Guilherme Luz Tortorella

An integrated approach for performance evaluation of suppliers in manufacturing industries pp. 307-326

H. Abdul Zubar, M.M. Ravikumar and P. Parthiban

Green supplier selection problem using TOPSIS extended by D numbers in tractor manufacturing industry pp. 327-338

Amin Mohammadi and Soroush Avakh Darestani

The facilitating dynamic of customer-employee satisfaction: contributions from the person-centred approach to service encounters pp. 339-361

Andrés Chinchilla, César J. Sepúlveda and Sergio Madero

Causes of reluctance of Indian manufacturing SMEs in adopting total quality management pp. 362-386

Jyoti Prakas Majumdar, Goutam Kumar Kundu and B. Murali Manohar

Agility in healthcare services: a systematic literature exploration pp. 387-404

Rojalin Patri and M. Suresh

Volume 32, issue 2, 2019

Framing transformation dynamics towards service-orientation: alternative trajectories of B2B relations pp. 131-157

Inka Lappalainen, Tiina Valjakka, Toni Ahonen and Maaria Nuutinen

Multi-machine flow shop scheduling problems with rejection using genetic algorithm pp. 158-172

Mohammadreza Dabiri, Soroush Avakh Darestani and Bahman Naderi

Application of fuzzy QFD for improving the process sustainability characteristics: a case study pp. 173-201

K.E.K. Vimal, S. Vinodh and K. Jayakrishna

Impact of demographic profile of pharmaceutical entrepreneurs on entrepreneurial traits and family stress pp. 202-223

A. Vasumathi and S. Tamil Maran

Self-service technology (web interface): Bagozzi's self-regulation processes framework to measure Indian customer loyalty pp. 224-248

Thomas John Paul and Jayanth Jacob

Creating value with integrated B2B solutions: an empirical study of network maintenance services pp. 249-267

Mikko Pynnönen, Mika Immonen and Jukka Hallikas

Volume 32, issue 1, 2019

Hybrid cellular manufacturing system design with cellularisation ratio: an integrated mixed integer nonlinear programming and discrete event simulation approach pp. 1-24

Gokhan Egilmez, Bulent Erenay and Gürsel A. Süer

Product assignment using quadratic assignment model in retail pp. 25-43

Bhawesh Sah, Rohit Titiyal and Desh Deepak Bhandari

Managing quality within existing supply chains: case studies from Jordan pp. 44-66

Randa Mazzawi and Mohammad Alawamleh

Improving organisational process input factors and company performance pp. 67-82

Sam K. Formby, B. Dawn Medlin, Charlie C. Chen, Yongyi Shou and Danuvasin Charoen

Particle swarm optimisation algorithm and multi-start simulated annealing algorithm for scheduling batches of parts in multi-cell flexible manufacturing system pp. 83-129

A.N. Balaji, S. Porselvi and N. Jawahar

Volume 31, issue 4, 2018

Development of software support for process FMEA: a case study pp. 415-432

S. Karthik Bharathi, S. Vinodh and N. Gopi

Macro and micro-logistic aspects in defining the parts-feeding policy in mixed-model assembly systems pp. 433-462

Maurizio Faccio, Mauro Gamberi, Marco Bortolini and Francesco Pilati

Automated teller machine performance evaluation using data envelopment analysis approach pp. 463-479

Sajjad Shokouhyar and Azadeh Karimisefat

A model to identify the factors of supplier communication and financial availability to support the lean manufacturing implementation in small and medium scale enterprises pp. 480-493

T. Ramadas, K.P. Satish and K. Aibel Mathew

The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction pp. 494-512

Najeeb Ullah, Mustansar Hussain Ranjha and Muhammad Rehan

Analysis of patient flows in elective surgery: modelling and optimisation of the hospitalisation process pp. 513-529

Dario Antonelli, Giulia Bruno and Teresa Taurino

A new mathematical model for non-fixed destination multi-depot multiple travelling salesmen with time window problem pp. 530-538

Mohammad Taher Shirafkan, Hany Seidgar and Nikbakhsh Javadian

Volume 31, issue 3, 2018

The unprecedented commercialisation of Indian cricket: a study using total interpretive structural modelling pp. 277-302

Amay Yeravdekar and Abhishek Behl

Measuring students' expectations of service quality of a higher education institution in a longitudinal design pp. 303-324

Domingos Fernandes Campos, Guido Salvi Dos Santos and Felipe Nalon Castro

Application of fuzzy analytical network process for the selection of best technological innovation strategy in steel manufacturing SMEs pp. 325-348

K.R. Kiron and K. Kannan

House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint pp. 349-369

Farida Pulansari, Suparno and Sri Gunani Partiwi

New enhanced differential evolution algorithms for solving multi-depot vehicle routing problem with multiple pickup and delivery requests pp. 370-395

Siwaporn Kunnapapdeelert and Voratas Kachitvichyanukul

Performance measurement of the leagile supply chain pp. 396-414

R. Maharaja, S.R. Devadasan, M. Sakthivel and R. Murugesh

Volume 31, issue 2, 2018

Sustainability of the Indian auto rickshaw sector: identification of enablers and their interrelationship using TISM pp. 137-168

Abhishek Behl, Paridhi Rathi and V.V. Ajith Kumar

PSO-based harmony search algorithm to aggregate production planning under possibilistic environment pp. 169-190

Md. Sanowar Hossain and Khan Mohaimanul Islam

Determinants of female employees job satisfaction in hotels in Malaysia: an empirical study pp. 191-206

Shiva Hashemi, Jamil Jusoh, Azizan Marzuki and Shaian Kiumarsi

A mathematical model for collecting and distributing perishable products by considering costs minimisation and CO 2 emissions pp. 207-234

Rafael Tordecilla-Madera, Andrés Polo Roa, John Willmer Escobar and Nicolas Clavijo Buriticá

Analysing interactions of agile supply chain enablers in the Indian manufacturing context pp. 235-259

Bharat Singh Patel, Cherian Samuel and S.K. Sharma

A study on green supply chain management practices in the Indian petroleum industries pp. 260-276

Jinu Kurian, Seema Unnikrishnan and Bhagyashree Sawant

Volume 31, issue 1, 2018

Energy and its interplay with global corporate social responsibility and sustainability efforts pp. 1-18

Amber A. Smith-Ditizio, Terry Damron and Amye Melton

Transfer climate and transfer of training: the mediating role of transfer intention in hospitality organisations pp. 19-39

Uma Pricilda Jaidev

Fixed vs. negotiable price; who wins the market: an evidence from Pakistan pp. 40-52

Asad Javed, Muhammad Yasir and Faisal Sajjad

Using weather data to improve demand forecasting for seasonal products pp. 53-76

Flora Babongo, Patrik Appelqvist, Valérie Chavez-Demoulin, Ari-Pekka Hameri and Tapio Niemi

Prioritising product development strategies based on supply chain flexibility using multiple attribute decision making: the case of Esfahan Steel Company pp. 77-97

Arash Shahin, Dariush Mohamadi and Mehdi Nazari

Hot strip mill production planning and sequencing pp. 98-120

Mohammad Reza Yadollahpour and Behrooz ArbabShirani

Conceptualising the framework for effectiveness of customer value co-creation in service innovation pp. 121-136

Tejas R. Shah