Journal of Business Research

1973 - 2025

Current editor(s): A. G. Woodside

From Elsevier
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Volume 57, issue 12, 2004

Understanding brand performance measures: using Dirichlet benchmarks pp. 1307-1325

Andrew S. C. Ehrenberg, Mark D. Uncles and Gerald J. Goodhardt

Commentary on "Understanding Brand Performance Measures: Using Dirichlet Benchmarks" pp. 1326-1328

P. K. Kannan

Reply to commentary on "Understanding brand performance measures: using Dirichlet benchmarks" pp. 1329-1330

Mark D. Uncles, Andrew S. C. Ehrenberg and Gerald J. Goodhardt

A strategy implementation perspective of market orientation pp. 1331-1340

Christian Homburg, Harley Krohmer and John Workman

Determinants of capital structure of Chinese-listed companies pp. 1341-1351

Jean J. Chen

Segmenting consumers based on the benefits and risks of Internet shopping pp. 1352-1360

Amit Bhatnagar and Sanjoy Ghose

Centralization of franchising networks: evidence from the Austrian franchise sector pp. 1361-1369

Josef Windsperger

A study of organizational image resulting from international joint ventures in transitional economies pp. 1370-1377

Steven X. Si and Michael A. Hitt

Dynamics of the strategic group membership-performance linkage in rapidly changing environments pp. 1378-1390

Jose Angel Zuniga-Vicente, Juan Manuel de la Fuente-Sabate and Isabel Suarez Gonzalez

Mobility and markets: emerging outlines of m-commerce pp. 1391-1396

Ruby Roy Dholakia and Nikhilesh Dholakia

National lead markets and the design competition for 3G network applications pp. 1397-1401

Mark Lehrer

Development perspectives, firm strategies and applications in mobile commerce pp. 1402-1408

Franz Buellingen and Martin Woerter

Needs versus technology--the challenge to design third-generation mobile applications pp. 1409-1415

Oliver Gerstheimer and Christian Lupp

Situation-dependent services--a challenge for mobile network operators pp. 1416-1422

Stefan Figge

Understanding m-commerce payment systems through the analytic hierarchy process pp. 1423-1430

Yuntsai Chou, Chiwei Lee and Jianru Chung

Internet payments in Germany: a classificatory framework and empirical evidence pp. 1431-1437

Karsten Stroborn, Annika Heitmann, Kay Leibold and Gerda Frank

Volume 57, issue 11, 2004

Introduction: special issue on examining marketing's unintended consequences pp. 1209-1210

Marie-Louise Fry and Michael Polonsky

The antitrust implications of relationship marketing pp. 1211-1221

Renee J. Fontenot and Michael R. Hyman

Morality and the consequences of marketing action pp. 1222-1230

John Desmond and Andrew Crane

Moderating unintended pollution: the role of sustainable product design pp. 1231-1238

Donald A. Fuller and Jacquelyn A. Ottman

Repercussions of promoting an ideology of consumption: consumer misbehavior pp. 1239-1249

R. A. Fullerton and G. Punj

Tobacco promotion restrictions: ironies and unintended consequences pp. 1250-1257

Janet Hoek

New product quality: intended and unintended consequences of new product development speed pp. 1258-1264

Bryan A. Lukas and Ajay Menon

In pursuit of short-term goals: anticipating the unintended consequences of using special incentives to motivate the sales force pp. 1265-1275

William H. Murphy

The three rules of crossing over from gay media to mainstream media advertising: lesbians, lesbians, lesbians pp. 1276-1285

Gillian Oakenfull and Timothy Greenlee

Beyond the frills of relationship marketing pp. 1286-1294

Lisa O'Malley and Andrea Prothero

Interconnectivity in diffusion of innovations and market competition pp. 1295-1302

William H. Redmond

Examining the unintended consequences of marketing pp. 1303-1306

Marie-Louise Fry and Michael Jay Polonsky

Volume 57, issue 10, 2004

Attribute beliefs and spending as antecedents to shopping value pp. 1067-1073

Leslie Stoel, Vanessa Wickliffe and Kyu Hye Lee

New service development through the lens of organisational learning: evidence from longitudinal case studies pp. 1074-1084

Eric Stevens and Sergios Dimitriadis

Sales-distribution interfunctional climate and relationship effectiveness pp. 1085-1091

Kenneth B. Kahn, Richard C. Reizenstein and Joseph O. Rentz

The robustness of hierarchical Bayes conjoint analysis under alternative measurement scales pp. 1092-1097

Chan Su Park

The relationship among national institutional structures, economic factors, and domestic entrepreneurial activity: a multicountry study pp. 1098-1107

Jennifer Spencer and Carolina Gomez

The effects of performance and team cohesion on attribution: a longitudinal simulation pp. 1108-1115

Michael D. Michalisin, Steven J. Karau and Charnchai Tangpong

Using neural networks for forecasting volatility of S&P 500 Index futures prices pp. 1116-1125

Shaikh A. Hamid and Zahid Iqbal

A hostage theory of joint ventures: why do Japanese investors choose partial over full acquisitions to enter the United States? pp. 1126-1134

Shih-Fen S. Chen and Jean-Francois Hennart

The effect of institutional and strategic forces on management style in subsidiaries of U.S. MNCs in Mexico pp. 1135-1144

Carolina Gomez and Steve Werner

The emergence of private ownership in China pp. 1145-1152

Shaomin Li, Ilan Vertinsky and Dongsheng Zhou

Shoppers' inference: Selected papers from the third retail seminar of the SMA pp. 1153-1154

Jean Charles Chebat

Buyer reactions to ethical beliefs in the retail environment pp. 1155-1163

Barry J. Babin, Mitch Griffin and James S. Boles

The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: The moderating influences of involvement and gender pp. 1164-1176

Chris Y. Shao, Julie A. Baker and Judy Wagner

Who controls the purse strings: A study of consumers' and retail buyers' reactions in an America's FTA environment pp. 1177-1188

Louise A. Heslop, Nicolas Papadopoulos, Melissa Dowdles, Marjorie Wall and Deborah Compeau

Who buys American alligator?: Predicting purchase intention of a controversial product pp. 1189-1198

Yingjiao Xu, Teresa A. Summers and Bonnie D. Belleau

Flow and Internet shopping behavior: A conceptual model and research propositions pp. 1199-1208

Donnavieve N. Smith and K. Sivakumar

Volume 57, issue 9, 2004

Revising the structural framework for marketing management pp. 923-932

Michael R. Hyman

Price discounts or coupon promotions: does it matter? pp. 933-941

V. Kumar, Vibhas Madan and Srini S. Srinivasan

Interorganizational task and emotional conflict with international channels of distribution pp. 942-950

Gregory M. Rose and Aviv Shoham

Effectiveness of horizontal strategic alliances in technologically uncertain environments: are trust and commitment enough? pp. 951-956

Monica L. Perry, Sanjit Sengupta and Robert Krapfel

The role of culture in the perception of service recovery pp. 957-963

Nancy Y. Wong

Managerial discretion and corporate commitment to the natural environment pp. 964-975

Juan Alberto Aragon-Correa, Fernando Matias-Reche and Maria Eugenia Senise-Barrio

The role of institutional ownership in the market for auditing services: an empirical investigation pp. 976-983

Gregory D. Kane and Uma Velury

A stakeholder-integrated approach to health care management pp. 984-989

George M. Zinkhan and Anne L. Balazs

Antecedents and consequences of trust in a service provider: The case of primary care physicians pp. 990-999

Birgit Leisen and Michael R. Hyman

Just what the doctor ordered: The role of information sensitivity and trust in reducing medical information privacy concern pp. 1000-1011

Andrew J. Rohm and George R. Milne

Marketization and the delivery of UK health services: Three case studies pp. 1012-1020

Judy Zolkiewski

Hospital web sites: Promise and progress pp. 1021-1025

Thomas S. Gruca and Douglas S. Wakefield

Using stated preference discrete choice modeling to evaluate health care programs pp. 1026-1032

Jane Hall, Rosalie Viney, Marion Haas and Jordan Louviere

Preferences in health care service and treatment: A generational perspective pp. 1033-1041

Stephanie M. Noble, Charles D. Schewe and Michelle Kuhr

Relationship of professionalism, rewards, market orientation and job satisfaction among medical professionals: The case of Certified Nurse-Midwives pp. 1042-1053

Gerald M. Hampton and Dorothee L. Hampton

Toward understanding consumers' role in medical decisions for emerging treatments: Issues, framework and hypotheses pp. 1054-1065

Jagdip Singh, Leona Cuttler and J. B. Silvers

Volume 57, issue 8, 2004

Salesperson creative performance: conceptualization, measurement, and nomological validity pp. 805-812

Guangping Wang and Richard G. Netemeyer

Manifestations and measurement of asymmetric brand competition pp. 813-820

K. Sivakumar

Asymmetric competitive reactions: likelihood and their determinants in retail gasoline markets pp. 821-828

Changhoon Shin

An advertising model for hierarchically structured markets: application to the automobile industry pp. 829-833

Oknam Kim and Minhi Hahn

Dynamics in consumer response to product unavailability: do stock-out reactions signal response to permanent assortment reductions? pp. 834-843

Katia Campo, Els Gijsbrechts and Patricia Nisol

The effect of horizontal alliances on firm productivity and profitability: evidence from the global airline industry pp. 844-853

Tae H. Oum, Jong-Hun Park, Kwangsoo Kim and Chunyan Yu

Supplier fairness as a mediating factor in the supplier performance-reseller satisfaction relationship pp. 854-863

Cengiz Yilmaz, Bulent Sezen and Ebru Tumer Kabadayi

Measuring cultural adaptation on the Web: a content analytic study of U.S. and Japanese Web sites pp. 864-872

Nitish Singh and Hisako Matsuo

Font appropriateness and brand choice pp. 873-880

John R. Doyle and Paul A. Bottomley

Introduction to the special section: Influence of culture on services pp. 881-882

Michel Laroche

Cross-cultural mall shopping values and habitats: A comparison between English- and French-speaking Canadians pp. 883-892

Richard Michon and Jean-Charles Chebat

A cross-cultural investigation of the materialism construct: Assessing the Richins and Dawson's materialism scale in Denmark, France and Russia pp. 893-900

Mitch Griffin, Barry J. Babin and Finn Christensen

Cross-cultural invariance of measures of satisfaction and service quality pp. 901-912

Linda C. Ueltschy, Michel Laroche, Robert D. Tamilia and Peter Yannopoulos

The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study pp. 913-921

Kui-Son Choi, Woo-Hyun Cho, Sunhee Lee, Hanjoon Lee and Chankon Kim

Volume 57, issue 7, 2004

The Internet's impact on marketing: Introduction to the JBR special issue on "Marketing on the web--behavioral, strategy and practices and public policy" pp. 681-684

Abhijit Biswas and Ram Krishnan

E-tailers versus retailers: Which factors determine consumer preferences pp. 685-695

Cherie Keen, Martin Wetzels, Ko de Ruyter and Richard Feinberg

Web-based marketing: The coming revolution in marketing thought and strategy pp. 696-702

Arun Sharma and Jagdish N. Sheth

Internet retailing: enablers, limiters and market consequences pp. 703-713

Dhruv Grewal, Gopalkrishnan R. Iyer and Michael Levy

Interfirm alliances in online retailing pp. 714-723

Patrali Chatterjee

Economics of information in the Web economy: Towards a new theory? pp. 724-733

Dipayan Biswas

Oh, what a tangled web we weave: The state of privacy protection in the information economy and recommendations for governance pp. 734-747

Jeff Langenderfer and Don Lloyd Cook

A typology of online shoppers based on shopping motivations pp. 748-757

Andrew J. Rohm and Vanitha Swaminathan

A latent class segmentation analysis of e-shoppers pp. 758-767

Amit Bhatnagar and Sanjoy Ghose

Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation pp. 768-775

Ellen Garbarino and Michal Strahilevitz

Hotlists and Web browsing behavior--an empirical investigation pp. 776-786

Mrugank V. Thakor, Wendy Borsuk and Maria Kalamas

Website design: Viewing the web as a cognitive landscape pp. 787-794

Deborah E. Rosen and Elizabeth Purinton

Navigational web atmospherics: Explaining the influence of restrictive navigation cues pp. 795-803

Lynn Dailey

Volume 57, issue 6, 2004

Slack resources and firm performance: a meta-analysis pp. 565-574

Francis Daniel, Franz T. Lohrke, Charles J. Fornaciari and R. Turner

The complexity of consumers' cognitive structures and its relevance to consumer behavior pp. 575-582

George M. Zinkhan and Karin Braunsberger

Leveraging the advantage of early entry: proprietary technologies versus cost leadership pp. 583-590

Regis Coeurderoy and Rodolphe Durand

Implications of pricing strategy-venture strategy congruence: an application using optimal models in an international context pp. 591-600

Matthew B. Myers

A marketing-finance approach towards industrial channel contract relationships: a model and application pp. 601-609

Joost Pennings

Knowledge acquisition, knowledge loss, and satisfaction in high technology alliances pp. 610-619

Patricia M. Norman

An exploratory study on accounting for quality management in China pp. 620-632

Z. Jun Lin and Stev Johnson

Introduction to the special issue on marketing communications and consumer behavior (selected papers from the 2001 La Londe seminar) pp. 633-634

Christian Derbaix, Lynn R. Kahle, Dwight Merunka and Alain Strazzieri

The role of brand/cause fit in the effectiveness of cause-related marketing campaigns pp. 635-640

John W. Pracejus and G. Douglas Olsen

Recognition confidence, recognition accuracy and choice pp. 641-646

Elizabeth Cowley

Emotion and reason in persuasion: Applying the ARI model and the CASC Scale pp. 647-656

Ross Buck, Erika Anderson, Arjun Chaudhuri and Ipshita Ray

The impact of cognitive and/or affective processing styles on consumer response to advertising appeals pp. 657-664

Salvador Ruiz and Maria Sicilia

Closing the gap between values and behavior--a means-end theory of lifestyle pp. 665-670

Karen Brunso, Joachim Scholderer and Klaus G. Grunert

Consumer innovativeness: Concepts and measurements pp. 671-677

Gilles Roehrich

Review of Collins, Jim, Good to Great: New York: HarperCollins Publishers, Inc., 2001; 300 pages with appendices and index; $27.50; ISBN 0-06-662099-6 pp. 678-679

Andrew J. Rohm

Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy: By Roland T. Rust, Valarie A. Zeithaml, and Katherine N. Lemon, The Free Press, New York, 2000, 292 pages, US$28.00 pp. 679-680

Melissa Moore

Volume 57, issue 5, 2004

Success factors, competitive advantage and competence development pp. 459-461

Klaus G. Grunert and Lutz Hildebrandt

On explaining performance differentials: Marketing and the managerial theory of the firm pp. 462-477

J. W. Stoelhorst and Erik M. van Raaij

The PIMS program of strategy research: A retrospective appraisal pp. 478-483

Robert D. Buzzell

Uncertainty, flexibility, and sustained competitive advantage pp. 484-494

Bent Dreyer and Kjell Gronhaug

How does adaptability drive firm innovativeness? pp. 495-506

Matti Tuominen, Arto Rajala and Kristian Moller

Unobservable effects in structural models of business performance pp. 507-517

Dirk Annacker and Lutz Hildebrandt

Understanding competence-based management: Identifying and managing five modes of competence pp. 518-532

Ron Sanchez

Identifying the determinants of value creation in the market: A competence-based approach pp. 533-547

Hanne Harmsen and Bjarne Jensen

The impact of a company's business strategy on its technological competence, network competence and innovation success pp. 548-556

Thomas Ritter and Hans Georg Gemunden

Personnel policy and profit pp. 557-563

Paul Bingley and Niels Westergaard-Nielsen

Volume 57, issue 4, 2004

Countering the trend towards careerist orientation in the age of downsizing: Test of a social exchange model pp. 321-328

Samuel Aryee and Zhen Xiong Chen

Attainment of competitive advantage by the exporter-importer dyad: The role of export offering and import objectives pp. 329-337

George Chryssochoidis and Vasilis Theoharakis

Issue contingencies and marketers' recognition of ethical issues, ethical judgments and behavioral intentions pp. 338-346

Tim Barnett and Sean Valentine

Prepaid monetary incentive effects on mail survey response pp. 347-350

David Jobber, John Saunders and Vince-Wayne Mitchell

Dynamic innovation strategies and stable networks in the construction industry: Implanting solar energy projects in the Sydney Olympic Village pp. 351-360

Poul Houman Andersen, Nicole Cook and Jane Marceau

Investors' resource commitments and information reporting systems: control in international joint ventures pp. 361-371

Yanni Yan and John Child

Special issue on European research in service marketing pp. 372-373

Jos G. A. M. Lemmink, Gunther Botschen and Ian N. Lings

Learning during the new financial service innovation process: Antecedents and performance effects pp. 374-391

Vera Blazevic and Annouk Lievens

Blueprinting the service company: Managing service processes efficiently pp. 392-404

Flie[ss], Sabine and Michael Kleinaltenkamp

Internal market orientation: Construct and consequences pp. 405-413

Ian N. Lings

Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services pp. 414-423

Christian Gronroos and Katri Ojasalo

Cooperating for service excellence in multichannel service systems: An empirical assessment pp. 424-436

Caroline Wiertz, Ko de Ruyter, Cherie Keen and Sandra Streukens

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction pp. 437-444

Willemijn van Dolen, Ko de Ruyter and Jos Lemmink

Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services pp. 445-455

Marcel Zeelenberg and Rik Pieters

An agenda for research into services management: Afterword to the special edition on European research in service marketing pp. 456-458

Ian Lings, Jos Lemmink and Gunther Botschen

Volume 57, issue 3, 2004

Incorporating organizational justice, role states, pay satisfaction and supervisor satisfaction in a model of turnover intentions pp. 225-231

James B. DeConinck and C. Dean Stilwell

Human resource outsourcing and organizational performance in manufacturing firms pp. 232-240

K. Matthew Gilley, Charles R. Greer and Abdul A. Rasheed

Formal and informal management control combinations in sales organizations: The impact on salesperson consequences pp. 241-248

David W. Cravens, Felicia G. Lassk, George S. Low, Greg W. Marshall and William C. Moncrief

Differentiating goods and services retailing using form and possession utilities pp. 249-255

Robert D. Winsor, Jagdish N. Sheth and Chris Manolis

The impact of country-of-origin cues on consumer perceptions of product quality: A binational test of the decomposed country-of-origin construct pp. 256-265

Gary S. Insch and J. Brad McBride

Theory and research on marketing in Japan: An introduction pp. 266-267

Ikuo Takahashi

Consumption and marketing in Japan pp. 268-276

Takeshi Shimizu

The effects of advertising on retail price competition under vertical restraint: A Japanese case pp. 277-283

Miao-Ling Chen

Changes in the competition structure in Japan: Their effect on price competition pp. 284-290

Hiroyuki Kondo

Japanese managerial behavior in strategic planning: Case analyses in global business contexts pp. 291-296

Hiroshi Kosaka

Word-of-mouth promotion and switching behavior in Japanese and American business-to-business service clients pp. 297-305

R. Bruce Money

Efficient consumer response in Japan: Industry concerns, current status, benefits, and barriers to implementation pp. 306-311

Ritu Lohtia, Xie, "Frank" Tian and Ramesh Subramaniam

Determinants of three facets of customer trust: A marketing model of Japanese buyer-supplier relationship pp. 312-319

Tadayuki Miyamoto and Nexhmi Rexha

Volume 57, issue 2, 2004

Measurement validation in marketing research: A review and commentary pp. 95-97

Bruce L. Alford and Brian T. Engelland

The use of expert judges in scale development: Implications for improving face validity of measures of unobservable constructs pp. 98-107

David M. Hardesty and William O. Bearden

Maximum versus meaningful discrimination in scale response:: Implications for validity of measurement of consumer perceptions about products pp. 108-124

Madhubalan Viswanathan, Seymour Sudman and Michael Johnson

On assuring valid measures for theoretical models using survey data pp. 125-141

Robert Ping

Integration of construct and external validity by means of proximal similarity:: Implications for laboratory experiments in marketing pp. 142-153

Edward F. McQuarrie

Assessing the validity of secondary data proxies for marketing constructs pp. 154-161

Mark B. Houston

Measurement process context effects in empirical tests of causal models pp. 162-174

R. Kenneth Teas and Russell N. Laczniak

Statistical power and structural equation models in business research pp. 175-183

Shaun McQuitty

Tackling measurement problems with Item Response Theory: Principles, characteristics, and assessment, with an illustrative example pp. 184-208

Jagdip Singh

Developing and validating measures of facets of customer-based brand equity pp. 209-224

Richard G. Netemeyer, Balaji Krishnan, Chris Pullig, Guangping Wang, Mehmet Yagci, Dwane Dean, Joe Ricks and Ferdinand Wirth

Volume 57, issue 1, 2004

Measuring performance at trade shows: Scale development and validation pp. 1-13

Kare Hansen

Framing information to enhance corporate reputation: The impact of message source, information type, and reference point pp. 14-20

Julie A. Ruth and Anne York

Prepaid monetary incentive effects on mail survey response pp. 21-25

David Jobber, John Saunders and Vince-Wayne Mitchell

Performance, satisfaction and turnover in call centers: The effects of stress and optimism pp. 26-34

Tracy L. Tuten and Presha E. Neidermeyer

Foreign expansion in service industries: Separability and human capital intensity pp. 35-46

Cyril Bouquet, Louis Hebert and Andrew Delios

Determinants of merger and acquisition activity in Australian cooperative deposit-taking institutions pp. 47-57

Andrew Worthington

Examining the interrelationships among perceived environmental change, strategic response, managerial characteristics, and organizational performance pp. 58-68

Karen Strandholm, Kamalesh Kumar and Ram Subramanian

Demographic, cultural, and economic predictors of perceived ethicality of negotiation behavior: A nine-country analysis pp. 69-78

Roger J. Volkema

Using an artificial neural network trained with a genetic algorithm to model brand share pp. 79-85

Kelly E. Fish, John D. Johnson, Robert E. Dorsey and Jeffery G. Blodgett

Distributive and procedural justice in a sales force context: Scale development and validation pp. 86-93

Thomas G. Brashear, Charles M. Brooks and James S. Boles