Journal of Business Research

1973 - 2025

Current editor(s): A. G. Woodside

From Elsevier
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Volume 121, issue C, 2020

Interactions between instrumental timbre and consumers’ regulatory focus pp. 1-12

Tsutomu Sunaga, Yan Meng and Xuhong Zhuang

Customer engagement, customer equity and repurchase intention in mobile apps pp. 13-21

Mia Hsiao-Wen Ho and Henry F.L. Chung

“I want to break free!” How experiences of freedom foster consumer happiness pp. 22-32

Charlotte Gaston-Breton, Elin Brandi Sørensen and Thyra Uth Thomsen

Tales from the countryside: Unpacking “passing the environmental buck” as hypocritical practice in the food supply chain pp. 33-46

Jane Glover and Anne Touboulic

Composing markets: A framework of intentionality in market-shaping pp. 47-57

Joelle Hawa, Jonathan Baker and Carolin Plewa

Chief global officers, geographical sales dispersion, and firm performance pp. 58-72

Cong Feng, Pankaj C. Patel and K. Sivakumar

A review of comparative advertising research 1975–2018: Thematic and citation analyses pp. 73-84

Salvador del Barrio-García, Francisco Muñoz-Leiva and Linda Golden

Is “Three” a lucky number? Exchange-rate exposure in a “Rule of Three” model pp. 85-92

Athanasios Andrikopoulos and Xeni Dassiou

Purchasing intention and behavior in the sharing economy: Mediating effects of APP assessments pp. 93-102

Fang-Yi Lo, Tiffany Hui-Kuang Yu and Hsin-Hao Chen

Do board characteristics impact corporate risk disclosures? The Indian experience pp. 103-111

Chandni Khandelwal, Satish Kumar, Vinodh Madhavan and Nitesh Pandey

Establishing the boundary conditions for female board directors’ influence on firm performance through CSR pp. 112-120

Yonghong Liu, Lijun Lei and E. Holly Buttner

Who will be your next customer: A machine learning approach to customer return visits in airline services pp. 121-126

Syjung Hwang, Jina Kim, Eunil Park and Sang Jib Kwon

Perceived design affordance of new products: Scale development and validation pp. 127-141

Dhouha El Amri and Houcine Akrout

Internationalization and firm default risk: The roles of environmental dynamism and marketing capability pp. 142-153

Wenbin Sun, Zhihua Ding, Xiaobo Xu and Kacie Cui

Investigating firm level drivers of salesperson brand identification pp. 154-169

Lee Allison and Karen E. Flaherty

Self-centered and self-employed: Gender and the relationship between narcissism and self-employment pp. 170-179

P.D. Harms, Pankaj C. Patel and Joel B. Carnevale

On-demand service platforms pro/anti adoption cognition: Examining the context-specific reasons pp. 180-194

Mohammad Soltani Delgosha and Nastaran Hajiheydari

The effects of transforming mobile services into mobile promotions pp. 195-208

Jung-Kuei Hsieh

Predicting motivational outcomes in social entrepreneurship: Roles of entrepreneurial self-efficacy and situational fit pp. 209-222

Chester K.M. To, José Manuel Guaita Martínez, Maria Orero-Blat and K.P. Chau

Is sharing up for sale? Monetary exchanges in the sharing economy pp. 223-234

Inken Küper and Laura Marie Edinger-Schons

Scenarios in business and management: The current stock and research opportunities pp. 235-242

Victor Tiberius, Caroline Siglow and Javier Sendra-García

How anticipated emotions shape behavioral intentions to fight climate change pp. 243-253

Philippe Odou and Marie Schill

Business ties, political ties, and innovation performance in Chinese industrial firms: The role of entrepreneurial orientation and environmental dynamism pp. 254-267

Jing A. Zhang, Conor O'Kane and Guoquan Chen

Network market orientation as a relational governance mechanism to public-private partnerships pp. 268-282

Beatriz Irún, Diego Monferrer and Miguel Ángel Moliner

Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review pp. 283-314

Assunta Di Vaio, Rosa Palladino, Rohail Hassan and Octavio Escobar

Firm-advisor ties and financial performance in the context of corporate divestiture pp. 315-328

Seemantini Pathak and Chiu, Shih-Chi (Sana)

Work-life management for workforce maintenance: A qualitative comparative study pp. 329-337

Rachel W.Y. Yee, Maria-Jose Miquel-Romero and Sonia Cruz-Ros

Exploring how consumer goods companies innovate in the digital age: The role of big data analytics companies pp. 338-352

Marcello M. Mariani and Samuel Fosso Wamba

Deterring dealer slackness: The role of supplier incentives and monitoring and the market environment pp. 353-363

Zhikun Zhang, Chuang Zhang and Lu Shen

Voice analytics in business research: Conceptual foundations, acoustic feature extraction, and applications pp. 364-374

Christian Hildebrand, Fotis Efthymiou, Francesc Busquet, William H. Hampton, Donna L. Hoffman and Thomas P. Novak

Culture is in the “I” of the beholder: Identity confirmation in tourist advertisements pp. 378-388

Kirsten Cowan and Nathalie Spielmann

Product patriotism: How consumption practices make and maintain national identity pp. 389-399

Nathalie Spielmann, Jennifer Smith Maguire and Steve Charters

Differential effects of pay-it-forward and direct-reciprocity on prosocial behavior pp. 400-408

Zhiyong Yang, Narayan Janakiraman, Mehdi T. Hossain and Douglas B. Grisaffe

Representing another nation: The influence of foreign citizen ambassadors on product evaluations pp. 409-419

Nathalie Spielmann and Elizabeth A. Minton

Effects of ‘feeling right’ about website cultural congruency on regular and mobile websites pp. 420-428

Boris Bartikowski, Heribert Gierl and Marie-Odile Richard

Materialism, cosmopolitanism, and emotional brand attachment: The roles of ideal self-congruity and perceived brand globalness pp. 429-437

Fernando Fastoso and Héctor González-Jiménez

A cross-cultural case study of consumers' communications about a new technological product pp. 438-447

Sérgio Moro, Guilherme Pires, Paulo Rita and Paulo Cortez

Connecting with consumers using ubiquitous technology: A new model to forecast consumer reaction pp. 448-460

Anna Margulis, Harold Boeck and Michel Laroche

Consumer adoption of pro-poor service innovations in subsistence marketplaces pp. 461-475

Rajibul Hasan, Ben Lowe and Dan Petrovici

Brand co-creation through social commerce information sharing: The role of social media pp. 476-486

Mina Tajvidi, Marie-Odile Richard, YiChuan Wang and Nick Hajli

Creating value in product service systems through sharing pp. 495-505

Payam Akbar and Stefan Hoffmann

When interchangeability between providers and users makes a difference: The mediating role of social proximity in collaborative services pp. 506-515

Stephanie Nguyen, Mohamed Didi Alaoui and Sylvie Llosa

Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions pp. 516-523

Estelle van Tonder, Stephen Graham Saunders and Jillian Dawes Farquhar

Beyond organisational support: Exploring the supportive role of co-workers and supervisors in a multi-actor service ecosystem pp. 524-534

Roberta Pinna, Silvia De Simone, Gianfranco Cicotto and Ashish Malik

When co-production fails: The role of customer’s internal attributions and impression management concerns pp. 535-548

Praveen Sugathan and Kumar Rakesh Ranjan

Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm pp. 549-556

Moira K. Clark, Cristiana Raquel Lages and Linda D. Hollebeek

Customer engagement, consumption and firm performance in a multi-actor service eco-system: The moderating role of resource integration pp. 557-566

Mia Hsiao-Wen Ho, Henry F.L. Chung, Russel Kingshott and Chun-Chen Chiu

A dynamic framework for managing customer engagement on social media pp. 567-577

Sara Shawky, Krzysztof Kubacki, Timo Dietrich and Scott Weaven

How different (dis)engagement behaviors affect performance within an e-market ecosystem: A longitudinal analysis pp. 578-591

Georgia D. Katsifaraki and Marios Theodosiou

Similarity over difference: How congruency in customer characteristics drives service experiences pp. 592-603

July Nguyen, Carla Ferraro and Sean Sands

Paying it forward: The influence of other customer service recovery on future co-creation pp. 604-615

Kawon Kim and Melissa A. Baker

The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms pp. 616-627

Ran Huang and Sejin Ha

When in Rome! Complaint contagion effect in multi-actor service ecosystems pp. 628-641

Ke Chen, Jianxun Chen, Wu Zhan and Piyush Sharma

Enhancing member-institution relationships through social media: The role of other-user engagement behavior and similarity perceptions pp. 642-654

Momoko Fujita, Paul Harrigan, Geoffrey N. Soutar, Sanjit Kumar Roy and Rajat Roy

Tensions and trade-offs in multi-actor service ecosystems pp. 655-666

Janet R. McColl-Kennedy, Lilliemay Cheung and Leonard V. Coote

Hidden costs in different stages of advanced services – A multi-actor perspective of performance based contracts pp. 667-685

Partha Priya Datta

The “right-to-refuse-service” paradox: Other customers’ perception of discretionary service denial pp. 686-695

Juhi Gahlot Sarkar, Abhigyan Sarkar and M.S. Balaji

Effect of service transgressions on distant third-party customers: The role of moral identity and moral judgment pp. 696-712

Isha Sharma, Kokil Jain and Abhishek Behl

Digital ecosystem and consumer engagement: A socio-technical perspective pp. 713-723

Anna Morgan-Thomas, Laurence Dessart and Cleopatra Veloutsou

Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems: A service-dominant logic perspective pp. 724-734

James W. Peltier, Andrew J. Dahl and Eric L. Swan

Understanding online event experience: The importance of communication, engagement and interaction pp. 735-746

Husni Kharouf, Rui Biscaia, Alexeis Garcia-Perez and Ellie Hickman

Luxury in the digital age: A multi-actor service encounter perspective pp. 747-756

Jonas Holmqvist, Jochen Wirtz and Martin P. Fritze